Crowne Plaza London Kings Cross, an IHG Hotel

London , , 1 Kings Cross Road (Show on Map)


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Summary of reviewsThe Crowne Plaza London Kings Cross, an IHG Hotel, receives mixed reviews from guests. The location is convenient for some, but problematic for others. The breakfast and dinner experiences are also mixed with some guests praising the quality and others criticizing the food and service. The rooms are also a mixed bag with some guests finding them spacious and clean, while others found them small and outdated. However, the staff are generally praised for being friendly and helpful. Families with young children will find the hotel accommodating, but some guests note that the hotel can be busy during half term. The hotel is a good choice for business travelers with convenient access to commercial areas and good accommodations. Overall, the hotel has good facilities and services, but some guests feel that it does not live up to its 4-star rating.
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Categories
Luxury Hotel
With a plethora of amenities and facilities such as a gym, a swimming pool as well as luxuriously appointed guestrooms, this hotel in the centre of London will provide every guest with the required luxury.

Family Friendly Hotel
The hotel offers spacious rooms with a double bed and a sofa bed, or 2 twin beds, comfortable enough to accommodate small families. However, child care services or activities are not provided.

Hotel with Swimming Pool
An indoor pool is available at this hotel for all guests to enjoy.

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Room Types
Premium Double Room with Two Double Beds This air-conditioned room features an en suite bathroom, a TV and tea/coffee making facilities.

Standard Room This air-conditioned room features an en suite bathroom, a TV and tea/coffee making facilities. Please note that upon arrival, the property will do its best to meet your preferred room bed type and smoking preference. This is subject to availability and cannot be guaranteed.

Queen Room with Sofa Bed This air-conditioned room features an en suite bathroom, a TV and tea/coffee making facilities.

Premium Double Room Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and has a flat-screen TV with satellite channels, a tea and coffee maker, a seating area and a safe deposit box. The unit has 1 bed.

Standard Queen Room Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit has 1 bed.

Standard Double Room Offering free toiletries, this single room includes a private bathroom with a shower and a hairdryer. The single room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with satellite channels. The unit offers 1 bed.

About Crowne Plaza London Kings Cross, an IHG Hotel
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Guest Reviews
7.6
Good
Location
Guests of Crowne Plaza London Kings Cross, an IHG Hotel, have mixed opinions on the location of the hotel. Some guests found the location convenient and excellent with a short walk or easy access to public transportation to Kings Cross station and the city centre. They also found great food options within walking distance. Although the hotel is a bit outside the city centre, it provides a convenient and comfortable stay for travelers from St Pancras station. However, other guests found the location problematic with a bit of distance from Kings Cross station and far from any underground. They also noted that there were very few bus lines in the walking vicinity. Despite this, many guests found the location good with easy walking distance to Russell Square and other stations that take you to central London. Overall, the location may depend on individual needs, but it does offer a good location for short stays in London, especially for those who are looking for a comfortable and safe stay outside the centre.

Breakfast
Guests of the Crowne Plaza London Kings Cross, an IHG Hotel have mixed reviews of the breakfast. Some guests rave about the fresh and hot breakfast with a good variety including continental and cooked options. Guests also praise the friendly and accommodating breakfast staff who keep the food well-restocked and hot. However, guests also note that some of the food can be cold or uninspiring and there are often long queues for breakfast. Vegetarian options can be limited and some guests find certain items like croissants and muffins to be of low quality. Despite mixed reviews, many guests highly recommend the dinner and breakfast. Those looking to stay on a budget should note that breakfast isn't always included and the overall cost can be expensive. However, the quality of the breakfast and service is overall good.

Dinner
Guests have mixed reviews about the dinner experience at Crowne Plaza London Kings Cross with some recommending the restaurant while others criticize the poor quality of the meals and cooking. Many guests complain about the disorganized and unpleasant staff, who were chatting amongst themselves rather than attending to customers' needs. Additionally, the restaurant seems to be understaffed for the number of guests, leading to poor customer service. Prices for drinks and food are also steep with one guest mentioning being charged £46 for three cokes and mac and cheese that they didn't even enjoy. Despite the lackluster service and food quality, some guests report enjoying their meals, though they suggest improvements to the menu and reception from waiters. Overall, guests offer mixed reviews with some having a terrible experience while others feel the restaurant has potential but needs work on customer service and food quality.

Rooms
Guests had mixed experiences with the rooms at the Crowne Plaza London Kings Cross. Some found the rooms to be spacious, comfortable and spotlessly clean, while others found them to be small, outdated and run down. The beds were generally comfortable, but some found them too small or uncomfortable. Some family rooms were spacious and excellent, whereas others were too small to accommodate four people comfortably. The shower in some rooms had design flaws and soaked the entire bathroom, while others had luxurious rainfall showers. Some guests also experienced issues with the air conditioning or windows that wouldn't open, resulting in uncomfortably warm rooms. However, the hotel was generally clean and staff were friendly and helpful.

Beds
Guests who have stayed at the Crowne Plaza London Kings Cross, an IHG Hotel, have expressed varied opinions about the comfort of the beds. While some reviews praised the hotel's comfortable and spacious beds, others felt that they were too soft, too small or uncomfortable. Some guests also suggested that firmer pillows would enhance their sleeping experience. However, many guests commended the spotlessly clean rooms and luxurious shower rooms. Although some guests found the beds to be fairly expensive, they appreciated the comfortable and quiet sleep they received. Overall, while some guests may find the beds uncomfortable, the majority of them seem to have had a restful night's sleep on these comfy beds.

Cleanliness
Guests of the Crowne Plaza London Kings Cross, an IHG Hotel, have had mixed experiences with regards to cleanliness. Some guests found the rooms to be spacious and spotless and were impressed by the friendly and attentive staff who kept the hotel clean and tidy. Others, however, found that the rooms were not as clean as they could have been with stains on the carpets and walls and a smell in the stairwells. Overall, the hotel appears to be generally clean and comfortable with most guests satisfied with the level of cleanliness they experienced during their stays.

Staff
The staff at Crowne Plaza London Kings Cross, an IHG Hotel, are a real asset to the establishment. The majority of guests had positive things to say, mentioning that the staff were polite, obliging, friendly and helpful. Many guests went out of their way to thank specific members of the team, including Bargo at the reception, Mr. Awais from the service department and the excellent dining room staff. Check-in and out was a breeze and the staff were always available to assist. However, some guests noted that there were not enough staff at times, which led to long queues and rushed service. There were also some instances of unfriendly or unhelpful staff, but these were relatively rare. Overall, the staff at Crowne Plaza London Kings Cross, an IHG Hotel, received high praise from guests, who found them to be efficient, accommodating and welcoming.

Pool
Many guests were disappointed to find out that the swimming pool at the Crowne Plaza London Kings Cross was closed during their stay. Despite being advertised as a hotel with a pool, many guests were informed upon arrival that the pool was not in use. Some guests even mentioned that the pool had been shut for two years. In addition, the gym and sauna were also closed during certain stays. This may come as a disappointment for guests who are looking for some relaxation and exercise facilities on their vacation.

Family
Families with young children will enjoy a lovely stay at Crowne Plaza London Kings Cross, an IHG Hotel, which offers comfortable rooms perfect for a family of four. Although some guests found the rooms to be a bit small and warm, the staff were happy to accommodate their needs, providing extra blankets for the children and ensuring their allergies were taken into account. The hotel is a great value and perfect for families, however some guests noted that during half term, the hotel can be quite busy with lots of children running around. Despite this, families were able to enjoy their stay and have a fantastic, festive getaway exploring London. Some guests suggested having separate dining areas for families and business travelers and also noted that the tables were a bit too close together for disabled guests. Overall, Crowne Plaza London Kings Cross, an IHG Hotel is a great choice for families with young children looking for a perfect hotel for a family weekend in London.

4 Star
The Crowne Plaza London Kings Cross, an IHG Hotel, has mixed reviews from guests. While some have called it a great hotel and an excellent stay, others found it overpriced and not up to 4-star standards. Some guests even complained of noisy rooms and lack of temperature control in the rooms. Breakfast was also a disappointment for some, not meeting the expected 4-star standard. However, it was mostly agreed that the hotel had good facilities and services, but some left feeling that the Crowne Plaza brand had not been lived up to. If you're considering staying at this suggested 4-star hotel, you may want to take into account the mixed reviews before making your reservation.

Business
If you're a business traveler in need of a convenient and comfortable stay in London, the Crowne Plaza London Kings Cross is a great choice. Situated near commercial areas such as Exmouth, you'll have access to a number of eateries and shops. The newly refurbished and lovely clean rooms offer good, straightforward quality accommodations. The hotel caters well to corporate service and is ideally located for work, just a stone's throw from St Pancras. It's important to note that some guests preferred the Premier Inns opposite St Pancras, but overall the Crowne Plaza is a reliable option for your next business trip. Perhaps the one downside is not having separate dining areas for families and business guests.


Yes, Crowne Plaza London Kings Cross, an IHG Hotel has pool(s) that belong to one or more of the following categories: . For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Crowne Plaza London Kings Cross, an IHG Hotel.

No, Crowne Plaza London Kings Cross, an IHG Hotel doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza London Kings Cross, an IHG Hotel.

No, Crowne Plaza London Kings Cross, an IHG Hotel doesn't have a gym.
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