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The Franklin London - Starhotels Collezione

London , 24 Egerton Gardens (Show on Map)

8.3

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Franklin London - Starhotels Collezione is a beautiful boutique hotel located in a lovely, quiet neighborhood close to museums and Harrods, making it the perfect location for those looking to explore Chelsea, Knightsbridge and the heart of London. Guests rave about the comfortable, tidy rooms and superb restaurant, but what really sets this hotel apart is its amazing location and friendly, accommodating staff. While breakfast can be hit or miss, the hotel offers refined elegance and luxury for a truly exceptional stay. The hotel is sensibly priced and offers a romantic atmosphere, making it a hidden gem for a romantic weekend break. Despite some minor issues, The Franklin London - Starhotels Collezione comes highly recommended and is a superb choice for those looking for comfort and quiet in a great location.
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Categories

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Spa facilities:

Private massage and treatment room(s) - Number: 1

Sauna(s) - Number: 1

Fitness area

Spa facilities opening hours: Gym is open 24hrs time

Cost for using spa facilities: Free for guests

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Business Hotel

Hotel with Gym

5-Star Hotel

Room Types

Superior Double Room Each Superior Double Room offers views of Knightsbridge. Most rooms have king-size beds and all rooms feature Samsung flat-screen TVs with bluetooth technology, Jenson phones and Frette linen. Bathrooms contain either separate walk-in showers or bathtubs and feature Penhaligon amenities. Upon arrival, the card holder is required to present the same credit card used to make the reservation.

Deluxe Room Each Deluxe Room offers additional living space and views over Egerton Gardens or Knightsbridge. Most rooms have king-size beds and all rooms feature Samsung flatscreen TVs with bluetooth technology, Jenson phones and Frette linen. Bathrooms contain either separate walk-in showers or bathtubs and feature Penhaligon amenities.

Junior Suite The Junior Suites offer views of Egerton Gardens or Knightsbridge, which can be enjoyed from the room's sitting area. Guests will find either queen or king-size beds featuring Frette linen in the room. Other amenities include a Samsung flat-screen with blutooth technology and Jenson phones. Most suite bathrooms contain separate walk-in showers or bathtubs and feature Penhaligon amenities.

Executive Suite “Suite Temptation” A wide range of amenities is offered, like full minibar, 24h room service, pillow menu, welcome cocktail, bottle of bubbly, 10%off à la carte menu, early check-in & late check-out (upon availability), last generation TV and audio system , ironing service (one article complimentary), shoeshine service, luggage packing and unpacking (on request) and gift upon departure.

Single Room This room offers a flat screen TV with Apple TV, bluetooth technology and Jenson phones.

Garden Suite “Suite Temptation” A wide range of amenities is offered, like full minibar, 24h room service, pillow menu, welcome cocktail, bottle of bubbly, 10%off à la carte menu, early check-in & late check-out (upon availability), last generation TV and audio system , ironing service (one article complimentary), shoeshine service, luggage packing and unpacking (on request) and gift upon departure.

Presidential Suite “Suite Temptation” A wide range of amenities is offered, like full minibar, 24h room service, pillow menu, welcome cocktail, bottle of bubbly, 10%off à la carte menu, early check-in & late check-out (upon availability), last generation TV and audio system , ironing service (one article complimentary), shoeshine service, luggage packing and unpacking (on request) and gift upon departure.

About The Franklin London - Starhotels Collezione

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Guest Reviews

8.3

Very Good

Location

Guests rave about the excellent location of The Franklin London - Starhotels Collezione, situated in a lovely, quiet neighborhood close to museums and Harrods. It's the perfect location for those looking to explore Chelsea, Knightsbridge and the heart of London with public transport within walking distance. The location is ideal for museum-goers and shoppers alike and the hotel is surrounded by plenty of cafes and shops. Guests love the comfortable, tidy rooms and superb restaurant, but what really sets this hotel apart is its amazing location and friendly, accommodating staff. For those seeking a peaceful stay in the heart of London, The Franklin is the perfect spot.

Breakfast

The Franklin London - Starhotels Collezione offers a mixed experience when it comes to breakfast. Some guests describe it as spectacular and exceptional with superb, marvellous and wonderful breakfast options served with quality ingredients that are delicious and look amazing. However, there were a few negative comments about the breakfast not being properly explained, its high price, slow service and a format that doesn't work for guests in a rush. Some guests had disastrous experiences, such as the restaurant being shut, taking over an hour to get served and eaten or finding guests' food plates left in the corridor for extended periods of time. Overall, it seems that breakfast at The Franklin is hit or miss, but with the perfect location and lovely quiet rooms, guests can enjoy the personal service and the 1920s style decor while hoping for a tasty and excellent breakfast experience.

Rooms

Guests at The Franklin London - Starhotels Collezione commented positively on the size, comfort and modern style of the rooms with some offering lovely views of the gardens. The hotel was described as beautifully decorated, spacious and nicely furnished, offering top-quality bedding and linens. However, some guests noted that some rooms needed renovation, lacked storage space, or were too small and tight. Some guests also complained about maintenance issues, outdated bathrooms and lack of lighting in some rooms. Despite some minor issues, the hotel was highly recommended for its prime location, fantastic food and friendly staff.

Beds

If a cosy night's sleep is what you're after, The Franklin London - Starhotels Collezione has got you covered. Guests rave about the comfortable beds which are reported to be roomy and top quality with some calling them the best they've ever slept in! One guest even described their bed as amazing. Everyone seems to agree that a brilliant night's sleep is guaranteed with visitors reporting exceptionally comfortable nights. On the downside, some guests have mentioned that provisions in the rooms were only set for one person with not enough towels or replenished toilet rolls. However, these issues seem minor compared to the luxurious bed linen and overall comfort of the sleeping arrangements.

Cleanliness

The Franklin London - Starhotels Collezione has received mixed guest reviews regarding the cleanliness of the hotel. Some guests have stated that the rooms are extremely clean and beautifully decorated with fresh fruits, while others have expressed concerns over housekeeping and dirty bathrooms full of hair from previous guests. Although some guests have noted dust and stains on the furniture, other guests found the rooms to be spacious and positively clean. Some have even gone as far as saying that the hotel was spotless. However, a few guests have also mentioned that there were no hand towels in the toilets downstairs and that the bathroom grout was dirty. There have also been some concerns raised about a lack of housekeeping staff, which has led to unsatisfactory cleaning in some cases. While the hotel may not meet a 5-star status for cleanliness, it's important to note that some guests have found the hotel to be extremely clean and well-maintained.

Staff

Guest reviews of The Franklin London - Starhotels Collezione rave about the staff of the hotel being friendly, helpful and professional. Guests consistently mention feeling welcome and well taken care of throughout their stay. The location of the hotel is also complimented with the restaurant and food receiving high praise as well. While one negative review mentions rude staff and another mentions service that could have been more attentive, these comments are far outweighed by the overwhelmingly positive reviews of attentive and accommodating staff who go above and beyond for guests. Guests also appreciate the intimate and welcoming atmosphere of the hotel, making it a favorite among those who have stayed there.

5 Star

The Franklin London - Starhotels Collezione is a beautiful boutique hotel in the heart of London, perfect for a romantic getaway or a luxury stay. The decor is lovely and the staff are exceptional, providing excellent concierge services and making guests feel right at home. The hotel is sensibly priced and offers refined elegance. Guests have enjoyed special occasions such as weddings and birthdays at the hotel and have had a wonderful experience. However, there have been a few negative reviews regarding the hotel's five-star status with some guests feeling that the hotel does not meet the criteria and that the food and wines are not up to par. Despite this, The Franklin London - Starhotels Collezione comes highly recommended and is a superb choice for those looking for comfort and quiet in a great location.

Luxury

The Franklin London - Starhotels Collezione is a stunning and beautiful boutique hotel located conveniently in the heart of London, providing refined elegance and luxury for a truly exceptional stay. The entrance to the hotel is impressive and guests who were upgraded to the Presidential suite were particularly impressed, describing it with an A* rating. The staff are exceptional and the setting is truly intimate and luxurious, but unfortunately, some guests found that the overall experience did not meet the 5-star status they were expecting. The rooms and bathrooms, in particular, fell short of expectations and some were disappointed with their upgrades. Despite this, the hotel remains a lovely boutique property and its strategic location makes it easy for guests to explore everything London has to offer. However, some guests noted that the service did not live up to the hotel's 5-star rating and additional charges for room service were unexpected.

Romantic

If you are looking for a romantic getaway in London, consider staying at The Franklin London - Starhotels Collezione. The hotel is situated in an amazing location and offers a very chic atmosphere. Many guests celebrated special occasions such as intimate weddings and their girlfriend's 30th birthday at the hotel and found it to be perfect for a romantic stay. The rooms are gorgeous with beautiful decor, perfect for a couple looking for a romantic visit to London. The hotel staff made their guests' occasions really special and they loved the bedroom and the overall vibe of the hotel. This hotel truly is a hidden gem for a romantic weekend break.

No, The Franklin London - Starhotels Collezione doesn't have any pool.

Yes, a spa is available at The Franklin London - Starhotels Collezione. For more information, read the answers to the Spa questionnaire

Yes, The Franklin London - Starhotels Collezione welcomes dogs.

No, parking facilities aren't available at The Franklin London - Starhotels Collezione.

Yes, The Franklin London - Starhotels Collezione has a gym.

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