Los Angeles, Colo Colo 565-37.469142,-72.353221(Show on Map)
8.3
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 08 Aug - Sun, 09 Aug08 Aug - 09 Aug
1 Room2 Guests
Info
Summary of reviews
Four Points By Sheraton Los Angeles is highly regarded by guests for its prime city-center location, providing convenient access to shopping, entertainment, and downtown attractions. This well-situated hotel offers spacious, comfortable, and impeccably clean rooms, often featuring modern amenities like flat-screen TVs and minibars. Guests particularly appreciate the hotel’s attentive and friendly staff, noting their exceptional service throughout various departments, including reception and dining, which significantly enhances the overall stay.
The breakfast service receives positive reviews for its variety and quality, served in an elegant restaurant that boasts a pleasant ambiance. While there is room for improvement in expanding hot food options, the buffet is generally well-received. Dinner at the hotel is often praised for its superb quality, especially the meats, and the culinary experience is heightened by the staff's attentive service.
Family travelers commend the hotel for being accommodating and providing cribs at no extra cost, while business travelers value the strategic location and efficient services. However, some guests mention the need for minor updates in facilities, including bathroom fixtures. The beds are generally comfortable, although a few guests suggest improvements to maintain consistent comfort across all rooms.
Despite some challenges with Wi-Fi consistency and narrow parking spaces, the secure parking is a valued amenity. Overall, while the hotel has some areas for enhancement, it successfully offers a warm, comfortable atmosphere with an excellent location, making it a recommended choice for both leisure and business travelers.
Categories
Sustainability Journey
This hotel explicitly states it has an environment-friendly policy.
Family
As a Sheraton hotel, it likely provides a consistent standard of service and amenities suitable for families. It may offer connecting rooms or suites to accommodate larger families.
Business
This hotel is well-suited for business travelers, offering modern amenities and comfortable rooms. It is conveniently located near Plaza de Armas and provides easy access to local attractions. Features include a fitness center and complimentary Wi-Fi.
Parking
This hotel offers convenient parking and is situated close to the city center. It provides easy access to local attractions and features amenities suitable for both business and leisure travelers. Guests can enjoy a comfortable stay with on-site dining and recreational facilities.
Accessible
This hotel offers comprehensive accessibility features including accessible on-site and van parking, elevators, and a self-operating lift or sloped entry in the swimming pool. Accessible routes are provided from the public entrance to the pool, business center, fitness center, and meeting spaces, ensuring full accessibility throughout its grounds.
4 Star
This 4-star hotel offers luxury facilities including swimming pools, spa services, and a golf court. It features a gourmet restaurant, complimentary breakfast buffet, and free Wi-Fi access. The rooms have air conditioning, flat-screen TVs, and mountain views.
Free Wi-Fi
Room Types
Traditional King Bed Guest RoomThe double room includes a private bathroom equipped with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as mountain views. The unit offers 1 bed.
Traditional Twin Bed Guest RoomThe double room includes a private bathroom fitted with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a safe deposit box as well as mountain views. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Review Summaries
Location
Four Points By Sheraton Los Angeles boasts an enviable location in the city center, perfect for travelers seeking convenience and accessibility. The hotel's proximity to a shopping mall and a casino adds a layer of entertainment options, making it an ideal spot for leisure seekers. Guests consistently praise the hotel's central and well-connected setting, noting it's near downtown attractions and offering an impressive view of the cityscape. The neighborhood is highlighted for its safety and pleasant atmosphere, complementing the hotel's offerings of spacious rooms and plentiful amenities. The travel-friendly locale is further enhanced by the accessibility of parking facilities available around the clock. Visitors also commend the hotel's breakfast for being abundant and varied, ensuring a satisfying start to the day. With exceptional attention from the staff and a clean environment, Four Points By Sheraton Los Angeles stands out as a welcoming hub in the vibrant heart of the city.
Breakfast
The breakfast experience at Four Points By Sheraton Los Angeles is generally well-received by guests. Many praise its variety and quality, describing it as very good, excellent, and complete. The breakfast is served in an elegant restaurant located on the ground floor, where an enticing array of dishes and drinks await diners. The restaurant's ambiance, combined with attentive service, further enhances the meal. Guests often highlight the buffet, recommending it for its appeal. The selection includes a wide assortment of tasty foods and complimentary beverages.
However, some reviews note areas for improvement, particularly with the variety of hot options offered. Suggestions for additional delights or a broader range of breads and pastries are mentioned. While some guests felt the offerings were somewhat repetitive, most found them to meet expectations.
In terms of ambiance, the restaurant provides a beautiful setting with views that are appreciated during breakfast. Overall, despite a few comments on the lack of variety, the breakfast remains a popular aspect of the stay, often complemented by the hotel’s convenient location, comfortable accommodations, and noteworthy dining experiences.
Dinner
Four Points by Sheraton Los Angeles offers a noteworthy dining experience at their restaurant, acclaimed for its delicious and well-prepared dishes. Guests frequently praise the high quality of the food, especially the meats, and appreciate the exquisite presentation and flavors. The staff's kindness and attentive service enhance the dining atmosphere, contributing to an enjoyable and memorable meal. Although some diners note areas for improvement, particularly in the dinner menu and the occasionally slow service, the overall quality of the restaurant shines through. While some mention the high prices, many feel that the exceptional food and top-notch dining experience justify the cost. Although the restaurant does not operate at night on certain occasions, when available, both dinner and breakfast consistently exceed expectations, making it a standout feature of the hotel stay.
Rooms
The rooms at Four Points By Sheraton Los Angeles have garnered numerous commendations for their spaciousness and comfort, making them ideal for relaxation. Guests frequently highlight the modern and well-equipped facilities, including new beds, flat-screen TVs, and minibars, which enhance the overall quality of the stay. Cleanliness is another notable feature, with many guests appreciating the meticulously maintained rooms. The beds receive special mention for their comfort, contributing significantly to the restful experience. The quiet and peaceful ambiance of the rooms further adds to their appeal. Some rooms offer picturesque views, adding an extra touch of delight to the stay. Despite some minor wear and outdated features like carpets and bathrooms, the positive aspects of the rooms, combined with excellent staff service and good location, create a pleasant and satisfying stay for guests.
Beds
Visitors to the Four Points By Sheraton Los Angeles generally find the beds to be comfortable and conducive to a restful night's sleep. A number of guests have praised the bedding for its good quality and noted the spaciousness of the rooms, which complements the overall comfort. Many found the beds to be very comfortable, emphasizing the pleasant sleep experience they enjoyed during their stay. There are also mentions of thoughtful touches like setting up a crib for a baby at no extra cost.
However, the feedback isn't entirely without criticism. Some guests experienced issues with the beds being hard or small, and a few cited old mattresses or felt the beds were in poor condition, leading to discomfort. A few negative reviews mentioned back pain due to the firmness of the mattresses, suggesting a need for the hotel to possibly update or replace some of its bedding to ensure a consistently comfortable experience for all guests. Overall, while many leave satisfied with their sleeping arrangements, there are areas for potential improvement.
Cleanliness
Four Points By Sheraton Los Angeles receives predominantly positive remarks regarding its cleanliness and overall environment. Guests frequently praise the hotel for its clean and comfortable atmosphere, with comments highlighting impeccable bedding, tidy rooms, and modern aesthetics. Many reviews emphasize the spotless condition of both the rooms and public spaces, including bathrooms and towels, which contribute to a pleasant stay for guests. The hotel's commitment to hygiene is evident with numerous mentions of cleanliness being a standout feature, often accompanied by commendations for friendly and attentive staff who ensure guest satisfaction.
However, a few reviews suggest areas for improvement, such as stained hallway carpets and older bathroom fixtures that require maintenance. Despite these sporadic concerns, the general impression is that the hotel maintains a high standard of cleanliness, making it an attractive option for those seeking a comfortable and well-kept accommodation. In addition to cleanliness, the hotel’s location and the staff's dedication to guest well-being are frequently noted as contributing factors to a positive experience. Although there are occasional critiques of service standards and minor issues, the overall sentiment in guest reviews leans towards recognition of the hotel's clean and welcoming environment.
Staff
The reviews for Four Points By Sheraton Los Angeles highlight the exceptional quality of service provided by the staff, making it a standout feature of the hotel. Guests repeatedly described the staff as incredibly friendly, kind, and attentive, ensuring a welcoming experience from the moment of arrival. The dedication and empathy in their service were evident across various departments, including reception, cleaning, security, and the restaurant. The staff's willingness to assist and resolve any concerns further enhances the guest experience. Special mentions were given to the remarkable service at breakfast and in the restaurant, where the staff's kindness complemented the quality of the meals. Attention to guest needs was reportedly excellent, adding comfort and enjoyment to the stay. The affection and professionalism displayed left a lasting impression, making the staff a key reason many guests would choose to return to this well-located hotel.
Wi-Fi
Guests have shared mixed feedback about the Wi-Fi service at Four Points By Sheraton Los Angeles. While some described the connection as very good, others found it spotty and slow, with particularly poor signals in rooms. Despite offering free Wi-Fi, the strength and reliability can be inconsistent. This suggests that while high-speed internet access is possible, guests may experience varying service quality during their stay.
Parking
The Four Points By Sheraton Los Angeles offers a range of amenities for guests, including the convenience of free private underground parking accessible 24 hours a day. However, many visitors have noted that the parking facilities come with certain challenges. The parking spaces are described as notably narrow, with limited capacity making it difficult for those with larger vehicles or trucks to navigate comfortably. The entrance and exit to the garage require careful maneuvering, and some guests feel that additional lighting could enhance the parking experience. Despite these limitations, the parking does provide direct access to the hotel, adding a layer of convenience for those able to secure a space. While the secure parking is appreciated, potential guests should be prepared for a potentially tight fit.
Family
Travelers seeking a comfortable and family-friendly stopover on their journey from Santiago to Puerto Montt might find Four Points By Sheraton Los Angeles an ideal choice. The hotel prides itself on its welcoming and flexible staff, who provide excellent attention, making guests feel valued and appreciated. Families, in particular, are warmly accommodated, with services tailored for children, such as setting up cribs at no additional cost. It's a place that comes highly recommended for those traveling with kids. While the facilities could benefit from some updates, and the water pressure in showers could be improved, the spacious and cozy setting offers a peaceful retreat for families on the move.
4 Star
Nestled in a convenient location, Four Points By Sheraton Los Angeles offers a warm welcome with its incredibly friendly and attentive staff. It's a particularly appealing choice for business travelers, boasting good service and a lovely restaurant that serves delicious meals. Guests appreciate the cleanliness of the hotel and the comfort of its well-appointed rooms, which include features like a full-size bathtub and efficient air conditioning. The breakfast is a notable highlight, often described as great, complementing the easy and secure parking facilities.
However, some guests feel that the hotel falls short of what one might expect from a four-star establishment, citing insufficient facilities and a disparity between the cost and the quality of certain offerings, particularly breakfast. While the hotel has its strengths, there is a consensus that some improvements are needed to fully meet the standards associated with its rating and brand name.
Business
Four Points By Sheraton Los Angeles is a comfortable and convenient choice for business travelers visiting the downtown area. Its strategic location makes it an ideal first choice for those traveling for work. Guests frequently comment on the friendliness and helpfulness of the staff, which enhances the overall experience during business stays. While some have noted the bathrooms could use updates, the hotel's advantages for business trips, along with the accommodating service, make it a reliable option for professionals visiting the city.
FAQ
No, Four Points By Sheraton Los Angeles doesn't have any pool.
No, a spa isn't available at Four Points By Sheraton Los Angeles.
No, Four Points By Sheraton Los Angeles doesn't allow dogs.
Yes, parking facilities are available at Four Points By Sheraton Los Angeles.
No, Four Points By Sheraton Los Angeles doesn't have a gym.
