The InterContinental - Los Angeles Downtown by IHG boasts of its amazing service from its lovely and respectful staff. Reviews speak highly of their attentive and customer-oriented service. The staff is well-trained and provides exceptional service with attention to detail, making guests feel well taken care of. Guests appreciate the staff's availability and willingness to assist them, especially in navigating the complicated elevator system. Some of the staff members even went above and beyond to exceed their expectations with mentioned services provided by Guadalupe, Jennifer, Alberto, Miguel, Evan, Michael, Shariah, Maylene and Marvin. The hotel's central location and friendly staff make the experience memorable, despite some reviews of poor hospitality from certain individuals. The wait staff and housekeeping need improvement, but otherwise, the staff has been described as efficient, helpful and hyper-friendly, making for a fantastic stay.