Beverly Hills Heights - Excel Hotels & Resorts
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Summary of reviewsBeverly Hills Heights - Excel Hotels & Resorts presents a charming blend of tranquility, comfort and convenience, making it a favored choice for many travelers. Nestled in a serene area atop a hill, the resort offers breathtaking panoramic views of Los Cristianos and the ocean. While the location ensures tranquility away from the city's hustle and bustle, it remains conveniently close to excellent restaurants, shops and amenities. The well-organized hourly shuttle service to Los Cristianos beach significantly mitigates the challenge of the steep uphill walk, ensuring guests can enjoy the best of both relaxation and local attractions without hassle.
The breakfast at Beverly Hills Heights is a standout feature, offering a wide selection and variety catering to diverse tastes. Guests frequently commend the buffet's generous and varied offerings, including natural lemonades, fresh fruits, meats, cheeses and hot selections. Despite some minor critiques regarding occasional busyness and the need for more healthy options, the overall consensus is highly positive with many praising it as a sumptuous and satisfying start to the day.
Dinner experiences at the resort are marked by diversity and some standout moments, particularly the themed Wednesday BBQ and the highly praised restaurant, Mirage. While some guests noted average quality dishes and occasional lack of warmth, the variety of offerings generally caters well to different preferences. The spacious terrace and outdoor dining options add to the pleasant dining atmosphere.
The rooms at Beverly Hills Heights are consistently described as spacious, clean and comfortable. Guests appreciate the large, well-equipped apartments, many featuring expansive terraces with stunning views, well-maintained amenities and efficient air conditioning. While some minor critiques focus on outdated decor and the need for occasional bathroom renovations, the overall room experience is highly positive with the friendly and helpful staff further enhancing the stay.
Cleanliness is generally well-regarded with high standards maintained in common areas, swimming pools and public amenities. While some mixed reviews highlight occasional lapses in room cleaning frequency, the hotel staff's responsiveness in addressing issues ensures guest satisfaction.
The standout aspect of Beverly Hills Heights is its exceptional staff. Guests frequently highlight the staff's friendliness, professionalism and attentiveness with specific mentions of receptionists and other staff members for their welcoming demeanor and prompt assistance. The positive impressions left by the staff significantly contribute to the overall guest experience.
WiFi connectivity at the resort is generally reliable with many guests praising its strength and speed. Despite occasional stability issues, the hotel's responsiveness in fixing problems ensures a mostly positive experience.
The fitness center is well-equipped and maintained, offering a variety of activities including yoga and pilates. Though some feel the equipment could use an upgrade, the gym is considered useful and organized. The multiple swimming pools are a highlight with guests appreciating their cleanliness, comfortable temperature and the peaceful atmosphere. However, the early closing time of the pools is noted as a point for improvement.
Lastly, the beds at Beverly Hills Heights receive high praise for comfort, ensuring a good night's sleep for most guests. While there are a few mixed opinions regarding mattress firmness and the use of single beds pushed together, the overall comfort level is appreciated, contributing to a relaxing stay.
In summary, Beverly Hills Heights - Excel Hotels & Resorts offers a serene and comfortable escape with excellent service, stunning views and a variety of amenities that cater to diverse guest preferences. While some areas could benefit from updates and minor improvements, the overwhelming positive aspects make it a recommended choice for a relaxing and enjoyable getaway.
Categories
The breakfast at Beverly Hills Heights is a standout feature, offering a wide selection and variety catering to diverse tastes. Guests frequently commend the buffet's generous and varied offerings, including natural lemonades, fresh fruits, meats, cheeses and hot selections. Despite some minor critiques regarding occasional busyness and the need for more healthy options, the overall consensus is highly positive with many praising it as a sumptuous and satisfying start to the day.
Dinner experiences at the resort are marked by diversity and some standout moments, particularly the themed Wednesday BBQ and the highly praised restaurant, Mirage. While some guests noted average quality dishes and occasional lack of warmth, the variety of offerings generally caters well to different preferences. The spacious terrace and outdoor dining options add to the pleasant dining atmosphere.
The rooms at Beverly Hills Heights are consistently described as spacious, clean and comfortable. Guests appreciate the large, well-equipped apartments, many featuring expansive terraces with stunning views, well-maintained amenities and efficient air conditioning. While some minor critiques focus on outdated decor and the need for occasional bathroom renovations, the overall room experience is highly positive with the friendly and helpful staff further enhancing the stay.
Cleanliness is generally well-regarded with high standards maintained in common areas, swimming pools and public amenities. While some mixed reviews highlight occasional lapses in room cleaning frequency, the hotel staff's responsiveness in addressing issues ensures guest satisfaction.
The standout aspect of Beverly Hills Heights is its exceptional staff. Guests frequently highlight the staff's friendliness, professionalism and attentiveness with specific mentions of receptionists and other staff members for their welcoming demeanor and prompt assistance. The positive impressions left by the staff significantly contribute to the overall guest experience.
WiFi connectivity at the resort is generally reliable with many guests praising its strength and speed. Despite occasional stability issues, the hotel's responsiveness in fixing problems ensures a mostly positive experience.
The fitness center is well-equipped and maintained, offering a variety of activities including yoga and pilates. Though some feel the equipment could use an upgrade, the gym is considered useful and organized. The multiple swimming pools are a highlight with guests appreciating their cleanliness, comfortable temperature and the peaceful atmosphere. However, the early closing time of the pools is noted as a point for improvement.
Lastly, the beds at Beverly Hills Heights receive high praise for comfort, ensuring a good night's sleep for most guests. While there are a few mixed opinions regarding mattress firmness and the use of single beds pushed together, the overall comfort level is appreciated, contributing to a relaxing stay.
In summary, Beverly Hills Heights - Excel Hotels & Resorts offers a serene and comfortable escape with excellent service, stunning views and a variety of amenities that cater to diverse guest preferences. While some areas could benefit from updates and minor improvements, the overwhelming positive aspects make it a recommended choice for a relaxing and enjoyable getaway.
Aparthotel for Honeymoon
Aparthotel with Swimming Pool
Children's Pool Outdoor Pool
Aparthotel with Gym
3-Star Aparthotel
Aparthotel with Outdoor Pool
Aparthotel with Children's Pool
Guest Reviews
Beverly Hills Heights - Excel Hotels & Resorts is beautifully situated in a calm and peaceful area atop a hill with breathtaking panoramic views of Los Cristianos and the ocean. The serene location, away from the noisy city center, offers tranquility and is appreciated for its proximity to several excellent restaurants, shops and amenities while still being somewhat secluded. Guests can enjoy easy access to nearby supermarkets and bars and the presence of a well-organized shuttle service to Los Cristianos beach significantly mitigates the challenge of the steep uphill walk back to the hotel.
Though a bit remote from the beach and requiring a bit of effort to walk up the steep hill, the convenient free shuttle service operates every hour, making beach visits more manageable. The strategic location also allows for proximity to interesting local landmarks, parks and entertainment options, providing a blend of relaxation and activity without being in the heart of the hustle and bustle.
Parking is generally hassle-free, enhancing the overall convenience for those with cars. Despite some reviews mentioning the hotel's outdated facilities and the steep climb, the exceptional views, tranquility and friendly staff contribute to a positive overall experience.
The breakfast experience at Beverly Hills Heights - Excel Hotels & Resorts appears diverse and generally well-received by guests. Guests frequently commend the wide selection and variety of options available, including a mix of sweet and savory items, making it a fitting choice for varying tastes. The buffet style of the breakfast, abundant and extensive, stands out with particular praise for its generous offerings that cater to all preferences.
A recurring highlight is the fresh and tasty assortment, including natural lemonades, fresh fruits, meats, cheeses and hot selections. The breakfast service is often described as sumptuous, complete and one of the best seen by some guests. The extensive and varied selection ensures that there is something for everyone each morning.
However, some reviewers point to areas for improvement. A few guests note that the breakfast can sometimes be chaotic and busy with occasional complaints about the food being cold and the quality not consistently hitting the mark. Others mentioned a lack of healthy options and a need for more diverse choices, like pancakes and porridge.
Overall, while the experience may not be perfect for all, the general consensus is that the breakfast at Beverly Hills Heights - Excel Hotels & Resorts is a strong point, well-stocked and very satisfying for the majority of guests.
Beverly Hills Heights - Excel Hotels & Resorts offers a mixed dining experience with some standout moments and a few areas for improvement. Guests frequently praised the diverse and rich selection at dinner, highlighting the variety of meat and fish dishes available nightly. The themed Wednesday BBQ is consistently mentioned as a highlight, featuring great food and enjoyable entertainment. The hotel's restaurant, Mirage, received acclaim for its excellent food and live music shows.
However, some guests noted that the buffet, while extensive and varied, often featured average quality dishes and sometimes lacked warmth. The drink options, especially during dinner, come with an additional charge, which some guests found disappointing. There were occasional comments on the basic or poor quality of some evening meals and a lack of variety, though these were balanced by others who appreciated the diverse offerings.
The dining venue itself, particularly the spacious terrace and great outdoor dining options, contributed to pleasant dining experiences. The BBQ events by the pool received positive feedback for both food and atmosphere. Overall, while the buffet might not please everyone, the dinner experiences at Beverly Hills Heights generally cater to a wide range of tastes with a few exceptional dining events standing out.
Beverly Hills Heights - Excel Hotels & Resorts boasts an array of spacious and comfortable rooms that have left guests thoroughly impressed. The apartments are consistently described as large, clean and quiet, providing a cozy and peaceful environment. Many reviews highlight the generous size of the rooms with some accommodations even featuring two bathrooms and expansive terraces with stunning sea or pool views. Guests appreciate the well-equipped kitchens and functional amenities, which cater to every need, ensuring a comfortable stay.
Despite some minor critiques regarding the outdated decor and occasional need for bathroom renovations, most visitors have found the overall experience to be very positive. The regular cleaning service and the effort put into maintaining the rooms contribute to a satisfying and welcoming atmosphere. The large balconies and fantastic views of the ocean or pool area only add to the appeal.
The common spaces and additional facilities such as the spacious fitness room and the large, well-maintained swimming pools also earn high praise. Efficient air conditioning and comfortable beds enhance the overall comfort, making Beverly Hills Heights a relaxing retreat. The friendly and helpful staff further augment the positive experience, ensuring that guests feel well taken care of during their stay.
In summary, Beverly Hills Heights is well-regarded for its spacious, clean and comfortable accommodations, providing a welcoming and well-equipped haven for travelers. While some aspects may benefit from updates, the positive aspects far outweigh these minor issues, making it a recommended choice for a relaxing getaway.
Beverly Hills Heights - Excel Hotels & Resorts garners praise for its consistently comfortable beds, a key highlight mentioned by numerous guests. Visitors appreciate the spacious bedrooms and terraces with king-size and spacious double beds frequently noted for their comfort. The bedding and mattresses, in general, receive positive feedback for being comfortable, ensuring a good night's sleep for many.
However, opinions on the beds do vary. While many found the beds and pillows to be extremely comfortable and well-suited to their needs, a few guests mentioned issues such as hard mattresses, unpleasant odors and bedsheets that could use an update. Some reviews highlighted discomfort due to two single beds pushed together to form a double bed, which wasn't ideal for everyone.
Guests also commented on the overall cleanliness and efficient service, attributing to a pleasant stay. The accommodations, in general, are described as well-furnished, very clean and welcoming, but some remarks on aged and stained linens and noisy, creaky beds suggest a need for minor improvements.
In summary, Beverly Hills Heights provides a largely positive bed experience with its comfortable mattresses and pillows, spacious rooms and effective cleaning services, though there are a few areas for potential enhancement to ensure consistent satisfaction.
Beverly Hills Heights offers a generally clean and comfortable environment for its guests. The spacious apartments and rooms are frequently highlighted for their cleanliness and quiet ambiance, contributing to a relaxing stay. Numerous reviews praise the high standard of cleanliness in the common areas, swimming pool and public amenities, which are meticulously maintained by the hotel staff. Guests often note the cleanliness of the linens and the modern, well-equipped apartments.
However, there are mixed feelings regarding the thoroughness and frequency of room cleaning services. While some guests commend rooms being cleaned daily and the overall tidiness, others find the cleaning to be insufficient and inconsistent. Criticisms include occasional lapses in thorough cleaning, such as dusty floors, unclean bathrooms and sporadic cleaning schedules with rooms being serviced as infrequently as once a week. Some specific complaints include unpleasant odors, cockroaches and dusty mirrors.
Despite some reported issues, many guests express satisfaction with the cleanliness of the environment, stating that it provides a pleasant and tidy setting for a relaxing holiday. To address any shortcomings in the room cleaning service, several guests noted the responsiveness and helpfulness of the staff when issues were raised. Overall, while Beverly Hills Heights has a solid reputation for cleanliness, there is room for improvement in maintaining consistent cleaning standards across all accommodations.
Beverly Hills Heights - Excel Hotels & Resorts has garnered glowing reviews from guests with many highlighting the outstanding staff. The staff is often described as exceptionally friendly, helpful and professional, making every effort to enhance guest experiences. Receptionists, particularly noted are Marianne, Bianka and Francesca, have been praised for their welcoming demeanor and prompt assistance. The lifeguard Victor is frequently mentioned for his attentiveness and rapport with children. Guests appreciate the availability and responsiveness of the staff, especially the use of WhatsApp for quick communication. The housekeeping and pool staff also received high marks for their friendliness and efficiency. Overall, the staff's kindness, attentiveness and professional service have left a lasting positive impression on visitors.
Beverly Hills Heights - Excel Hotels & Resorts offers a mixed but generally positive experience regarding WiFi connectivity. Guests appreciate the availability of WiFi throughout the premises, including both common areas and private apartments. Many noted that the WiFi connection was strong, reliable and capable of handling internet needs such as chatting or browsing. There were mentions of excellent and fast internet service with some guests praising it as the best they had experienced during their travels.
However, a few reviews highlighted occasional issues with WiFi stability and speed, particularly describing it as slow or unreliable at times. Some guests reported that the connection would drop periodically or was not accessible in certain rooms. Despite these hiccups, the hotel appears responsive, as Wi-Fi problems were fixed in rooms when reported. The availability of free internet, combined with the efficient use of WhatsApp for communication with the staff, adds to the overall positive experience.
In addition to good WiFi, the hotel offers free transportation to the beach, enhancing convenience for guests. Staff accessibility through various channels, including directly contacting the reception via phone or WhatsApp, stands out as a remarkable feature contributing to guest satisfaction.
The fitness center at Beverly Hills Heights - Excel Hotels & Resorts receives largely positive remarks from guests. They describe the gym as well-equipped, clean and well-maintained, offering a variety of equipment and being spacious enough for a good workout. Guests appreciate the presence of a well-maintained gym on the premises and enjoy the available sports facilities. Additionally, the hotel provides courses for yoga and pilates, adding to the diverse range of fitness activities.
However, some reviewers noted a need for an upgrade of the gym equipment and mentioned that the gym is smaller than expected. Access to the gym and spa incurs an extra charge, which may be a point of consideration for some visitors. Despite its size, the gym is considered useful and organized, facilitating an effective workout experience.
The pool facilities at Beverly Hills Heights - Excel Hotels & Resorts receive positive feedback from guests. The hotel boasts multiple swimming pools, each offering different environments that cater to a variety of preferences. Guests appreciate the convenience of having easy access to three pools, which are consistently described as clean, well-maintained and at a comfortable temperature. The peaceful atmosphere of the pool areas is often highlighted with many guests noting the lack of overcrowding and the beautiful surroundings, including Balinese beds and lovely views.
The presence of a friendly and attentive lifeguard enhances the overall experience, ensuring safety and adding a touch of fun to the environment. The heated pools are a particular favorite, especially during colder weather, providing a delightful escape. The main pool is spacious and the inclusion of both a snack bar and terrace dining options adds to the enjoyment. Guests also appreciate the clean and clear pool water and the ample sunbeds available for relaxation.
However, there are a few areas for improvement noted by guests. Some mentioned that the pool area could be a bit small given the number of guests and the pool rules were seen as restrictive by some visitors. Additionally, the early closing time of the pools at 6:30 PM was a common point of criticism.
Overall, the swimming facilities at Beverly Hills Heights offer a clean, relaxing and enjoyable experience, making it a highlight for many guests during their stay.
Beverly Hills Heights - Excel Hotels & Resorts boasts a solid three-star rating, making it a reliable choice for budget-conscious travelers. The hotel offers good amenities and service with guests appreciating its overall value for money. The location is highly regarded and the establishment itself is pleasant and pretty, contributing to a great pool experience.
Though the furniture and rooms appear somewhat outdated and the décor may look tired in certain areas, the maintenance and cleanliness are generally up to standard, addressing the basic expectations for a three-star property. Some guests noted that the bathrooms could benefit from an upgrade, but overall, the upkeep was commendable.
Dining options received mixed reviews: while breakfast and dinner are served in a nearby hotel of the same chain, the quality of food given the three-star rating was often deemed good. However, some felt that certain meal standards, especially Italian dishes, could be improved and that the dinner menu was quite basic with separate charges for drinks.
Guests experienced prompt problem resolution, indicative of efficient service. Price-performance was frequently highlighted as a strength with many guests praising the value for money. The all-inclusive pricing and the hotel's own supermarket added convenience, enhancing the guest experience.
Despite some areas that could use improvement, Beverly Hills Heights offers an overall pleasant stay and is deemed well worth the price for those seeking an affordable and decent three-star hotel experience.
Beverly Hills Heights - Excel Hotels & Resorts offers a highly family-friendly pool area that has garnered appreciation from guests, particularly for its children's facilities. The pools are well-suited for children, featuring both large and small options and even a separate pool for babies. Guests noted that their children enjoyed the dedicated time for using floats and interacting with lifeguards, who played and engaged with the little ones. The pool was praised for its perfect temperature, making it comfortable for kids and it was also heated, which added to the positive experience.
The environment is well-supervised, ensuring safety and structure with several mentions of lifeguard Victor’s excellent rapport with the kids. The children's pool was described as enjoyable and often quiet, providing a good balance of fun without being too noisy. While some reviews indicated occasional overcrowding with inflatables and limited swim times, the overall sentiment was positive.
The hotel is especially popular among families due to its child-friendly amenities, including a kids club and a child moderator who did a good job keeping the young guests entertained. However, it's worth mentioning that there were minor issues such as a non-functioning paddling pool, a lack of easy access suitable for kids and children's difficulty managing the showers by themselves. Despite these few drawbacks, the general consensus is that the pool facilities at Beverly Hills Heights are great for kids, offering good value and a pleasant experience for families.
Beverly Hills Heights - Excel Hotels & Resorts offers a delightful pool experience that guests consistently rave about. With three different pools available, visitors can enjoy a variety of options including several heated outdoor pools. The facilities cater well to families, featuring specific children's pools and organized activities that keep young ones entertained. The pool areas are described as beautiful, large, clean and well-maintained, providing a relaxing and enjoyable atmosphere for all.
Guests appreciate the calm and comfortable setting with ample sunbeds ensuring a good spot for everyone. The pool scene is enhanced by a pool bar area and diligent pool attendants and lifeguards who are frequently mentioned for their helpfulness and charm. Despite the pools closing at 6 PM, the outdoor terraces and scenic views facing the sea or pool add to the overall pleasurable experience.
Equipped with heated water, the pools remain inviting year-round, offering warm swims even during cooler days. The pool areas are often highlighted for being spotless and not overly crowded, making it an ideal retreat. Many visitors also note the convenience of having their apartments connected directly to the pool areas, enhancing the ease and enjoyment of their stay. Overall, the pool facilities at Beverly Hills Heights stand out as a significant and well-loved feature of the resort.
Beverly Hills Heights - Excel Hotels & Resorts is an appealing choice for honeymooners and couples seeking a romantic getaway. With a tranquil and romantic setting, it offers an atmosphere perfect for honeymoon stays. The hotel provides various romantic amenities specifically tailored for couples, ensuring a honeymoon-centric experience. Guests enjoyed the lovely apartments and rooms, many of which come with balconies that enhance the romantic feel.
The pools are particularly relaxing, contributing to a peaceful environment ideal for a romantic vacation. Breakfasts received high praise for their completeness, adding to the overall satisfying experience.
While the hotel maintains a quiet and serene ambiance, occasional disturbances from evening events like karaoke, along with issues related to service quality, were noted as drawbacks. The hotel's proximity to a sister hotel offers guests additional activities, which adds to the variety of the stay.
Despite a few minor concerns, the overall experience for couples, particularly honeymooners, remained positive with many expressing a desire to return.
Location Show Map
Location
Though a bit remote from the beach and requiring a bit of effort to walk up the steep hill, the convenient free shuttle service operates every hour, making beach visits more manageable. The strategic location also allows for proximity to interesting local landmarks, parks and entertainment options, providing a blend of relaxation and activity without being in the heart of the hustle and bustle.
Parking is generally hassle-free, enhancing the overall convenience for those with cars. Despite some reviews mentioning the hotel's outdated facilities and the steep climb, the exceptional views, tranquility and friendly staff contribute to a positive overall experience.
Breakfast
A recurring highlight is the fresh and tasty assortment, including natural lemonades, fresh fruits, meats, cheeses and hot selections. The breakfast service is often described as sumptuous, complete and one of the best seen by some guests. The extensive and varied selection ensures that there is something for everyone each morning.
However, some reviewers point to areas for improvement. A few guests note that the breakfast can sometimes be chaotic and busy with occasional complaints about the food being cold and the quality not consistently hitting the mark. Others mentioned a lack of healthy options and a need for more diverse choices, like pancakes and porridge.
Overall, while the experience may not be perfect for all, the general consensus is that the breakfast at Beverly Hills Heights - Excel Hotels & Resorts is a strong point, well-stocked and very satisfying for the majority of guests.
Dinner
However, some guests noted that the buffet, while extensive and varied, often featured average quality dishes and sometimes lacked warmth. The drink options, especially during dinner, come with an additional charge, which some guests found disappointing. There were occasional comments on the basic or poor quality of some evening meals and a lack of variety, though these were balanced by others who appreciated the diverse offerings.
The dining venue itself, particularly the spacious terrace and great outdoor dining options, contributed to pleasant dining experiences. The BBQ events by the pool received positive feedback for both food and atmosphere. Overall, while the buffet might not please everyone, the dinner experiences at Beverly Hills Heights generally cater to a wide range of tastes with a few exceptional dining events standing out.
Rooms
Despite some minor critiques regarding the outdated decor and occasional need for bathroom renovations, most visitors have found the overall experience to be very positive. The regular cleaning service and the effort put into maintaining the rooms contribute to a satisfying and welcoming atmosphere. The large balconies and fantastic views of the ocean or pool area only add to the appeal.
The common spaces and additional facilities such as the spacious fitness room and the large, well-maintained swimming pools also earn high praise. Efficient air conditioning and comfortable beds enhance the overall comfort, making Beverly Hills Heights a relaxing retreat. The friendly and helpful staff further augment the positive experience, ensuring that guests feel well taken care of during their stay.
In summary, Beverly Hills Heights is well-regarded for its spacious, clean and comfortable accommodations, providing a welcoming and well-equipped haven for travelers. While some aspects may benefit from updates, the positive aspects far outweigh these minor issues, making it a recommended choice for a relaxing getaway.
Beds
However, opinions on the beds do vary. While many found the beds and pillows to be extremely comfortable and well-suited to their needs, a few guests mentioned issues such as hard mattresses, unpleasant odors and bedsheets that could use an update. Some reviews highlighted discomfort due to two single beds pushed together to form a double bed, which wasn't ideal for everyone.
Guests also commented on the overall cleanliness and efficient service, attributing to a pleasant stay. The accommodations, in general, are described as well-furnished, very clean and welcoming, but some remarks on aged and stained linens and noisy, creaky beds suggest a need for minor improvements.
In summary, Beverly Hills Heights provides a largely positive bed experience with its comfortable mattresses and pillows, spacious rooms and effective cleaning services, though there are a few areas for potential enhancement to ensure consistent satisfaction.
Cleanliness
However, there are mixed feelings regarding the thoroughness and frequency of room cleaning services. While some guests commend rooms being cleaned daily and the overall tidiness, others find the cleaning to be insufficient and inconsistent. Criticisms include occasional lapses in thorough cleaning, such as dusty floors, unclean bathrooms and sporadic cleaning schedules with rooms being serviced as infrequently as once a week. Some specific complaints include unpleasant odors, cockroaches and dusty mirrors.
Despite some reported issues, many guests express satisfaction with the cleanliness of the environment, stating that it provides a pleasant and tidy setting for a relaxing holiday. To address any shortcomings in the room cleaning service, several guests noted the responsiveness and helpfulness of the staff when issues were raised. Overall, while Beverly Hills Heights has a solid reputation for cleanliness, there is room for improvement in maintaining consistent cleaning standards across all accommodations.
Staff
Wi-Fi
However, a few reviews highlighted occasional issues with WiFi stability and speed, particularly describing it as slow or unreliable at times. Some guests reported that the connection would drop periodically or was not accessible in certain rooms. Despite these hiccups, the hotel appears responsive, as Wi-Fi problems were fixed in rooms when reported. The availability of free internet, combined with the efficient use of WhatsApp for communication with the staff, adds to the overall positive experience.
In addition to good WiFi, the hotel offers free transportation to the beach, enhancing convenience for guests. Staff accessibility through various channels, including directly contacting the reception via phone or WhatsApp, stands out as a remarkable feature contributing to guest satisfaction.
Gym
However, some reviewers noted a need for an upgrade of the gym equipment and mentioned that the gym is smaller than expected. Access to the gym and spa incurs an extra charge, which may be a point of consideration for some visitors. Despite its size, the gym is considered useful and organized, facilitating an effective workout experience.
Pool
The presence of a friendly and attentive lifeguard enhances the overall experience, ensuring safety and adding a touch of fun to the environment. The heated pools are a particular favorite, especially during colder weather, providing a delightful escape. The main pool is spacious and the inclusion of both a snack bar and terrace dining options adds to the enjoyment. Guests also appreciate the clean and clear pool water and the ample sunbeds available for relaxation.
However, there are a few areas for improvement noted by guests. Some mentioned that the pool area could be a bit small given the number of guests and the pool rules were seen as restrictive by some visitors. Additionally, the early closing time of the pools at 6:30 PM was a common point of criticism.
Overall, the swimming facilities at Beverly Hills Heights offer a clean, relaxing and enjoyable experience, making it a highlight for many guests during their stay.
3 Star
Though the furniture and rooms appear somewhat outdated and the décor may look tired in certain areas, the maintenance and cleanliness are generally up to standard, addressing the basic expectations for a three-star property. Some guests noted that the bathrooms could benefit from an upgrade, but overall, the upkeep was commendable.
Dining options received mixed reviews: while breakfast and dinner are served in a nearby hotel of the same chain, the quality of food given the three-star rating was often deemed good. However, some felt that certain meal standards, especially Italian dishes, could be improved and that the dinner menu was quite basic with separate charges for drinks.
Guests experienced prompt problem resolution, indicative of efficient service. Price-performance was frequently highlighted as a strength with many guests praising the value for money. The all-inclusive pricing and the hotel's own supermarket added convenience, enhancing the guest experience.
Despite some areas that could use improvement, Beverly Hills Heights offers an overall pleasant stay and is deemed well worth the price for those seeking an affordable and decent three-star hotel experience.
Children's Pool
The environment is well-supervised, ensuring safety and structure with several mentions of lifeguard Victor’s excellent rapport with the kids. The children's pool was described as enjoyable and often quiet, providing a good balance of fun without being too noisy. While some reviews indicated occasional overcrowding with inflatables and limited swim times, the overall sentiment was positive.
The hotel is especially popular among families due to its child-friendly amenities, including a kids club and a child moderator who did a good job keeping the young guests entertained. However, it's worth mentioning that there were minor issues such as a non-functioning paddling pool, a lack of easy access suitable for kids and children's difficulty managing the showers by themselves. Despite these few drawbacks, the general consensus is that the pool facilities at Beverly Hills Heights are great for kids, offering good value and a pleasant experience for families.
Outdoor Pool
Guests appreciate the calm and comfortable setting with ample sunbeds ensuring a good spot for everyone. The pool scene is enhanced by a pool bar area and diligent pool attendants and lifeguards who are frequently mentioned for their helpfulness and charm. Despite the pools closing at 6 PM, the outdoor terraces and scenic views facing the sea or pool add to the overall pleasurable experience.
Equipped with heated water, the pools remain inviting year-round, offering warm swims even during cooler days. The pool areas are often highlighted for being spotless and not overly crowded, making it an ideal retreat. Many visitors also note the convenience of having their apartments connected directly to the pool areas, enhancing the ease and enjoyment of their stay. Overall, the pool facilities at Beverly Hills Heights stand out as a significant and well-loved feature of the resort.
Honeymoon
The pools are particularly relaxing, contributing to a peaceful environment ideal for a romantic vacation. Breakfasts received high praise for their completeness, adding to the overall satisfying experience.
While the hotel maintains a quiet and serene ambiance, occasional disturbances from evening events like karaoke, along with issues related to service quality, were noted as drawbacks. The hotel's proximity to a sister hotel offers guests additional activities, which adds to the variety of the stay.
Despite a few minor concerns, the overall experience for couples, particularly honeymooners, remained positive with many expressing a desire to return.
Yes, Beverly Hills Heights - Excel Hotels & Resorts has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Beverly Hills Heights - Excel Hotels & Resorts.
No, Beverly Hills Heights - Excel Hotels & Resorts doesn't allow dogs.
No, parking facilities aren't available at Beverly Hills Heights - Excel Hotels & Resorts.
Yes, Beverly Hills Heights - Excel Hotels & Resorts has a gym.
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