Beverly Hills Suites - Excel Hotels & Resorts
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Summary of reviewsBeverly Hills Suites - Excel Hotels & Resorts enjoys a prime location atop a gradient hill in Los Cristianos, offering breathtaking sea and La Gomera landscape views. The serene environment provides a peaceful retreat while still being close to a variety of amenities including bars, restaurants and supermarkets. Accessibility is a strong point with plenty of free parking and convenient access to bus and taxi services. Though the walk to the beach can be challenging uphill, taxis are always available for a quick ride back.
The breakfast at the hotel is well-received, noted for its variety and freshness, including traditional Spanish dishes and fresh juices. The friendliness of the restaurant staff enhances the dining experience, although some guests feel the food quality could be improved and the variety increased over longer stays. Dinner garners mixed reviews; while the themed events and traditional Canarian dishes add a unique touch, the buffet's repetitiveness and issues with food temperature suggest room for improvement.
Guests frequently praise the spacious and clean accommodations with large rooms and well-equipped kitchens making self-catering straightforward. Balconies with stunning views, especially overlooking the sea or pools, are a highlight. However, some rooms are dated and occasional maintenance issues are reported.
The hotel's focus on cleanliness is evident with consistent positive feedback about the well-maintained facilities, though housekeeping can sometimes be inconsistent. The staff’s exceptional service is a major draw with many guests applauding their friendliness and helpfulness, which significantly contributes to a pleasant stay.
WiFi service generally performs well across the hotel, though some areas experience weaker connections. The pool areas are clean and quiet with plenty of sunlight and sunbeds, though some pools are noted as small and unheated. Evening entertainment within the hotel features live music, though the proximity to vibrant nightlife options offers guests plenty of external choices for entertainment.
While the location ensures quiet and restful nights, reports of hard and dated beds, as well as low or hard pillows, suggest an area in need of updates. Despite these minor drawbacks, Beverly Hills Suites provides a comfortable, functional stay with outstanding views, excellent staff service and a peaceful yet accessible location, making it a popular choice for a variety of travelers.
Categories
The breakfast at the hotel is well-received, noted for its variety and freshness, including traditional Spanish dishes and fresh juices. The friendliness of the restaurant staff enhances the dining experience, although some guests feel the food quality could be improved and the variety increased over longer stays. Dinner garners mixed reviews; while the themed events and traditional Canarian dishes add a unique touch, the buffet's repetitiveness and issues with food temperature suggest room for improvement.
Guests frequently praise the spacious and clean accommodations with large rooms and well-equipped kitchens making self-catering straightforward. Balconies with stunning views, especially overlooking the sea or pools, are a highlight. However, some rooms are dated and occasional maintenance issues are reported.
The hotel's focus on cleanliness is evident with consistent positive feedback about the well-maintained facilities, though housekeeping can sometimes be inconsistent. The staff’s exceptional service is a major draw with many guests applauding their friendliness and helpfulness, which significantly contributes to a pleasant stay.
WiFi service generally performs well across the hotel, though some areas experience weaker connections. The pool areas are clean and quiet with plenty of sunlight and sunbeds, though some pools are noted as small and unheated. Evening entertainment within the hotel features live music, though the proximity to vibrant nightlife options offers guests plenty of external choices for entertainment.
While the location ensures quiet and restful nights, reports of hard and dated beds, as well as low or hard pillows, suggest an area in need of updates. Despite these minor drawbacks, Beverly Hills Suites provides a comfortable, functional stay with outstanding views, excellent staff service and a peaceful yet accessible location, making it a popular choice for a variety of travelers.
Aparthotel for Honeymoon
Aparthotel near Nightlife Spots
Aparthotel with Swimming Pool
Children's Pool Outdoor Pool
Aparthotel with Outdoor Pool
Aparthotel with Children's Pool
Guest Reviews
Nestled at the top of a gradual hill in Los Cristianos, Beverly Hills Suites - Excel Hotels & Resorts boasts a prime location with incredible views of both the sea and the landscape of La Gomera. Visitors appreciate the tranquil surroundings, making it a peaceful retreat away from the hustle and bustle of the city center. Despite its elevated position, the hotel remains conveniently close to a variety of amenities including bars, restaurants and supermarkets.
The hotel offers easy accessibility with sufficient free parking options and proximity to bus and taxi services, which makes exploring the island straightforward. For those who enjoy walking, the resort facilities are within a manageable distance. The beach is approximately a 20-minute walk downhill and while the return journey can be a bit challenging due to the steepness, taxis are readily available for a quick trip back.
Guests frequently commend the location for its breathtaking views, especially the ocean vistas from private balconies. The peaceful neighborhood adds to the charm, providing a relaxing atmosphere combined with easy access to vibrant spots like Siam Park. The central positioning of the hotel makes it a great base for exploring both the southern and western parts of Tenerife.
Beverly Hills Suites is ideal for travelers who prefer a quieter stay without being too far from the action. Although the hill can be demanding for some, the overall serene environment and extensive nearby amenities make this hotel a popular choice for various types of visitors.
Guests at Beverly Hills Suites - Excel Hotels & Resorts generally have positive remarks about the breakfast offerings. Many highlight the diversity and abundance of the breakfast buffet, appreciating the wide selection of options available daily, including traditional Spanish dishes, fresh fruits and a variety of hot and cold items. The breakfast is described as versatile, rich and delicious with particular praise for the fresh juices served every morning. The breakfast service often receives favorable comments with guests noting the friendliness and helpfulness of the restaurant staff.
Despite the numerous positive remarks, some guests do point out areas for improvement. A few guests felt the quality of the food could be better, mentioning that some hot items were not warm enough and the coffee from the machines often fell short of expectations. There were also comments about the breakfast becoming monotonous over long stays and the buffet lacking some variety and essential live cooking stations like those for omelets or fried eggs.
In terms of timing and value, breakfast begins at 8 AM, which some guests find inconvenient for early excursions. Additionally, a few reviews suggest that the price for the breakfast buffet is not always justified by the quality and variety offered.
Overall, the breakfast experience at Beverly Hills Suites receives high marks for its plentiful and varied options, though some aspects could be enhanced to meet higher expectations.
Beverly Hills Suites - Excel Hotels & Resorts offers a dinner service that has left guests with mixed feelings. While some appreciate the tasty and sometimes delicious food, others found the options limited, repetitive and not up to par with the rest of the hotel experience. Traditional Canarian specialties and live music performances during dinners add a unique touch, yet the overall execution frequently leaves guests wanting more in terms of variety and temperature of dishes. Several reviews point out that the buffet can be monotonous with certain dishes repeating across consecutive nights and the food often lacks warmth, which detracts from the dining experience.
The hotel provides themed dining events like barbecue nights, which received favorable mentions for their extensive selection and entertainment, though some found these events did not always meet expectations. Good breakfast options are available and some consider the half-board option to be good value, but dinner service draws less enthusiasm.
Criticism also extends to the price-to-quality ratio with many finding the food expensive for what is considered average quality. There are mentions of logistical hiccups, such as long waits and instances of careless food preparation, including cold or bland dishes. Some guests recommend exploring nearby restaurants for better quality meals, particularly citing an Argentine restaurant with well-reviewed steak offerings.
Overall, while the dinner at Beverly Hills Suites has some highlights, significant room for improvement remains, particularly in enhancing variety, quality and warmth of the offered dishes.
Beverly Hills Suites - Excel Hotels & Resorts offers a diverse range of spacious accommodations, which guests frequently praise for their size and cleanliness. Many travelers appreciate the large rooms and apartments, which often come with well-equipped kitchens, making self-catering an easy option. Some standout features include generous balconies with stunning sea or pool views and modern amenities such as air conditioning in some units.
Guests describe the apartments as comfortable and functional, despite noting that several units are dated with older furnishings and decor. The overall maintenance of the rooms appears mixed with some reporting issues like non-functional kitchens, outmoded electrical wiring and occasional cleanliness concerns. However, positive remarks about the cleanliness and spaciousness generally dominate.
Families find the ample space and additional bathrooms particularly convenient, as well as the equipped kitchens. Views from the balconies overlooking the sea or pool are frequently highlighted as exceptional. Despite some construction work and occasional noise disturbances, the peaceful location in the hills provides a relaxing retreat, enhanced by the scenic views.
The hotel's facilities, including two small pools, receive positive comments but could benefit from more sun loungers. The proximity to amenities, attentive staff and practical room features like kitchen utensils and comfortable beds contribute to a satisfactory stay for many guests.
While improvements are needed in updating the decor and furniture, the spacious nature of the accommodations and the value for money remain significant draws for visitors. Overall, the Beverly Hills Suites provides a comfortable and functional stay with ample room and outstanding views, though a refresh in decor and more consistent maintenance would enhance the overall experience.
At Beverly Hills Suites - Excel Hotels & Resorts, guest opinions about the beds are quite diverse. Some travelers commend the beds for being comfortable and a few highlighted a good night's sleep on comfortable double beds. Unfortunately, the majority of reviews point towards discomfort with many guests describing the beds and mattresses as hard, firm and old. Several noted that the mattresses are outdated, often comparing them to concrete or rocks, which led to an overall impression that the beds were not up to standard. Additionally, pillows came under scrutiny for being either too hard or too low, further diminishing sleep quality for some. While a fraction of visitors found their beds satisfactory, the consensus suggests that there is a significant need for improved and newer bedding across the board.
At Beverly Hills Suites - Excel Hotels & Resorts, the cleanliness reviews are largely positive with many guests praising the hotel for its high standards. Frequent compliments highlight that the entire property, including pools, rooms and public areas, is very clean and well-maintained. Guests describe the apartments and facilities as spotlessly clean, tidy and comfortable. The cleaning services are often noted for being thorough and consistent with regular linen and towel changes.
However, some reviews mention occasional lapses in cleanliness, such as muddy stairs, ants and areas in need of deeper cleaning or renovation. A few guests noted issues like stained towels, dirty bathtubs and poorly cleaned rooms, indicating that housekeeping can be inconsistent. Despite these occasional shortcomings, the overall feedback underscores a commitment to maintaining a clean and welcoming environment, making the hotel a generally reliable choice for travelers prioritizing cleanliness.
Nestled in a prime location, Beverly Hills Suites - Excel Hotels & Resorts is widely praised for its impeccable staff. Guests consistently highlight the friendliness and helpful nature of the hotel personnel, making it a standout feature of their stay. The reception team is noted for their exceptional service with many reviewers appreciating their professional and warm welcome upon arrival. Names like Frederico and Francesca were repeatedly mentioned for their outstanding service and personal touch.
The cleaning, maintenance and security staff also receive high marks for their diligent and courteous behavior. The bar and restaurant staff contribute to a positive dining experience with their cheerful and attentive service. Special mentions were given to the lifeguard Victor and the animation team for their engaging and energetic approach.
Overall, the staff are described as being incredibly accommodating, attentive and always ready to go above and beyond to assist guests. Their ability to promptly address any issues and their unwavering politeness has left a lasting impression on visitors, ensuring a pleasant and hassle-free stay. The hotel's hospitality is often a decisive factor for guests planning their return visit, making Beverly Hills Suites a beloved destination for travelers seeking outstanding customer service.
Beverly Hills Suites - Excel Hotels & Resorts offers varied experiences when it comes to their WiFi service. Many guests have praised the WiFi as very good, excellent and super fast, notably highlighting its availability and performance in the rooms and across the hotel’s facilities. Several reviews indicated that the WiFi was stable, reliable and included for free, which was appreciated by travelers.
However, some guests encountered issues with the WiFi coverage and reliability, especially on the upper floors and in some rooms where the connection either dropped out or was weak. Despite these challenges, the overall sentiment was that the WiFi provided a reasonable connection with many guests able to enjoy a solid and useful internet experience during their stay. The inclusion of free WiFi and the availability of WiFi across all facilities were also frequently mentioned as positive aspects of the hotel's internet services.
Beverly Hills Suites - Excel Hotels & Resorts offers a delightful swimming experience with several clean and well-maintained pools, ensuring a relaxing environment. Despite some pools being smaller and unheated, visitors appreciate the spaciousness and the ample availability of sunbeds. Families have noted that the children’s pool is particularly nice and lifeguards are on duty, enhancing the sense of safety. The panoramic views from the hotel, including poolside views, add to the overall enjoyment. While some guests found the pool furniture in need of refurbishment and noted that the water can be cold, the majority expressed satisfaction with the cleanliness and pleasant ambiance of the pool areas. The poolside areas are frequently described as calm, quiet and lovely with plenty of sunshine and access to all necessary amenities.
Beverly Hills Suites - Excel Hotels & Resorts strikes a balance between tranquility and accessibility to nightlife. The hotel’s location is described as quiet and peaceful, yet conveniently close to a variety of nightlife options. Guests can enjoy the benefit of calm nights without being too far from lively bars, clubs and British-style pubs. There are several bars and restaurants within a short walking distance, offering great proximity for those looking to explore local entertainment.
The hotel itself hosts some evening events like live music during barbecues and performances from singers, which have received positive remarks. However, these events often see low attendance possibly due to guests preferring outside venues. Despite the general calm within the hotel, some guests have reported noise issues stemming from nearby nightlife and neighboring rooms.
This area is particularly vibrant at night, drawing visitors to its lively shorelines and numerous bars and clubs, making it less ideal for families with young children due to the dynamic environment. For those seeking a restful night, the location proves to be a serene retreat away from the city's hustle and bustle, ensuring nights are generally peaceful and relaxing.
Beverly Hills Suites - Excel Hotels & Resorts offers a well-maintained, child-friendly pool area that's sure to keep the younger guests entertained. The children's pool, which is separate and heated, provides a safe and enjoyable environment with water up to 0.3 meters deep. The pool complex is designed with kids in mind, featuring a variety of pool options and plenty of sun loungers. Parents have noted the availability of inflatable toys, which their children thoroughly enjoyed, adding to the fun factor. Although there are some restrictions, such as small arm bands and pets not being allowed in the children's pool, the overall pool area is appreciated for its cleanliness and suitability for families. However, it's worth mentioning that the pool can get crowded and noisy with kids' activities, making it less ideal for those seeking a tranquil swim. While kid entertainment could be improved, the overall experience at the pool area is positive, providing a delightful mix of enjoyment for both children and adults.
Beverly Hills Suites - Excel Hotels & Resorts offers an inviting outdoor pool area that has garnered positive feedback from guests. The complex features multiple swimming pools that are well-maintained and consistently clean, providing a pleasant and hygienic environment for relaxation. The pool areas are notably spacious with ample sunbeds, allowing guests to find a comfortable spot to enjoy the sunshine throughout the day.
Though some visitors mentioned that the pool chairs and umbrellas showed signs of wear, the overall poolside experience remains enjoyable with a tidy and well-kept atmosphere. Both adults and children have dedicated heated pool options, ensuring a cozy swim for everyone. Despite a few comments on the insufficient heating during colder periods and the relatively small size of some pools, the facilities generally meet the guests' needs, making for a satisfactory experience.
The peaceful environment around the pools, free from excessive noise, enhances the cozy and laid-back ambiance. With an expansive layout, the outdoor pool area not only offers good views from some rooms but also maintains a sufficient number of beds and sunbathing spots. The presence of large, elegant pools, one designated for animation activities and another quieter one, caters to different preferences of leisure and fun.
In summary, the outdoor pool areas at Beverly Hills Suites - Excel Hotels & Resorts provide a serene and well-kept space for relaxation, balanced between tranquility and vibrant energy depending on the guests' mood and preference.
Beverly Hills Suites - Excel Hotels & Resorts offers a range of experiences, though not all may be ideal for honeymooners seeking a terrace room. The hotel staff is attentive, having assisted guests with ordering birthday cakes and recommending local seafood restaurants for dinner. Guests can enjoy great views and sunsets from the lovely terraces and amenities and many rooms feature balconies. However, potential visitors should be aware that navigating the area might involve a lot of steps and some might find the bath height to be less convenient.
Beverly Hills Suites - Excel Hotels & Resorts offers a serene and relaxing getaway with second-floor rooms featuring pool views and distant sea views. Guests appreciated the tranquil setting, particularly enjoying the good sunsets and amazing sunset views over the sea, which added a touch of romance to their stay. The quiet pool and lovely BBQ area complemented the peaceful atmosphere, making it an enjoyable experience. Rooms with balconies and incredible terraces provided an additional romantic appeal. However, some guests felt that the hotel may not be the ideal choice for couples specifically seeking a romantic retreat, despite the generally lovely and romantic ambiance observed.
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Location
The hotel offers easy accessibility with sufficient free parking options and proximity to bus and taxi services, which makes exploring the island straightforward. For those who enjoy walking, the resort facilities are within a manageable distance. The beach is approximately a 20-minute walk downhill and while the return journey can be a bit challenging due to the steepness, taxis are readily available for a quick trip back.
Guests frequently commend the location for its breathtaking views, especially the ocean vistas from private balconies. The peaceful neighborhood adds to the charm, providing a relaxing atmosphere combined with easy access to vibrant spots like Siam Park. The central positioning of the hotel makes it a great base for exploring both the southern and western parts of Tenerife.
Beverly Hills Suites is ideal for travelers who prefer a quieter stay without being too far from the action. Although the hill can be demanding for some, the overall serene environment and extensive nearby amenities make this hotel a popular choice for various types of visitors.
Breakfast
Despite the numerous positive remarks, some guests do point out areas for improvement. A few guests felt the quality of the food could be better, mentioning that some hot items were not warm enough and the coffee from the machines often fell short of expectations. There were also comments about the breakfast becoming monotonous over long stays and the buffet lacking some variety and essential live cooking stations like those for omelets or fried eggs.
In terms of timing and value, breakfast begins at 8 AM, which some guests find inconvenient for early excursions. Additionally, a few reviews suggest that the price for the breakfast buffet is not always justified by the quality and variety offered.
Overall, the breakfast experience at Beverly Hills Suites receives high marks for its plentiful and varied options, though some aspects could be enhanced to meet higher expectations.
Dinner
The hotel provides themed dining events like barbecue nights, which received favorable mentions for their extensive selection and entertainment, though some found these events did not always meet expectations. Good breakfast options are available and some consider the half-board option to be good value, but dinner service draws less enthusiasm.
Criticism also extends to the price-to-quality ratio with many finding the food expensive for what is considered average quality. There are mentions of logistical hiccups, such as long waits and instances of careless food preparation, including cold or bland dishes. Some guests recommend exploring nearby restaurants for better quality meals, particularly citing an Argentine restaurant with well-reviewed steak offerings.
Overall, while the dinner at Beverly Hills Suites has some highlights, significant room for improvement remains, particularly in enhancing variety, quality and warmth of the offered dishes.
Rooms
Guests describe the apartments as comfortable and functional, despite noting that several units are dated with older furnishings and decor. The overall maintenance of the rooms appears mixed with some reporting issues like non-functional kitchens, outmoded electrical wiring and occasional cleanliness concerns. However, positive remarks about the cleanliness and spaciousness generally dominate.
Families find the ample space and additional bathrooms particularly convenient, as well as the equipped kitchens. Views from the balconies overlooking the sea or pool are frequently highlighted as exceptional. Despite some construction work and occasional noise disturbances, the peaceful location in the hills provides a relaxing retreat, enhanced by the scenic views.
The hotel's facilities, including two small pools, receive positive comments but could benefit from more sun loungers. The proximity to amenities, attentive staff and practical room features like kitchen utensils and comfortable beds contribute to a satisfactory stay for many guests.
While improvements are needed in updating the decor and furniture, the spacious nature of the accommodations and the value for money remain significant draws for visitors. Overall, the Beverly Hills Suites provides a comfortable and functional stay with ample room and outstanding views, though a refresh in decor and more consistent maintenance would enhance the overall experience.
Beds
Cleanliness
However, some reviews mention occasional lapses in cleanliness, such as muddy stairs, ants and areas in need of deeper cleaning or renovation. A few guests noted issues like stained towels, dirty bathtubs and poorly cleaned rooms, indicating that housekeeping can be inconsistent. Despite these occasional shortcomings, the overall feedback underscores a commitment to maintaining a clean and welcoming environment, making the hotel a generally reliable choice for travelers prioritizing cleanliness.
Staff
The cleaning, maintenance and security staff also receive high marks for their diligent and courteous behavior. The bar and restaurant staff contribute to a positive dining experience with their cheerful and attentive service. Special mentions were given to the lifeguard Victor and the animation team for their engaging and energetic approach.
Overall, the staff are described as being incredibly accommodating, attentive and always ready to go above and beyond to assist guests. Their ability to promptly address any issues and their unwavering politeness has left a lasting impression on visitors, ensuring a pleasant and hassle-free stay. The hotel's hospitality is often a decisive factor for guests planning their return visit, making Beverly Hills Suites a beloved destination for travelers seeking outstanding customer service.
Wi-Fi
However, some guests encountered issues with the WiFi coverage and reliability, especially on the upper floors and in some rooms where the connection either dropped out or was weak. Despite these challenges, the overall sentiment was that the WiFi provided a reasonable connection with many guests able to enjoy a solid and useful internet experience during their stay. The inclusion of free WiFi and the availability of WiFi across all facilities were also frequently mentioned as positive aspects of the hotel's internet services.
Pool
Nightlife
The hotel itself hosts some evening events like live music during barbecues and performances from singers, which have received positive remarks. However, these events often see low attendance possibly due to guests preferring outside venues. Despite the general calm within the hotel, some guests have reported noise issues stemming from nearby nightlife and neighboring rooms.
This area is particularly vibrant at night, drawing visitors to its lively shorelines and numerous bars and clubs, making it less ideal for families with young children due to the dynamic environment. For those seeking a restful night, the location proves to be a serene retreat away from the city's hustle and bustle, ensuring nights are generally peaceful and relaxing.
Children's Pool
Outdoor Pool
Though some visitors mentioned that the pool chairs and umbrellas showed signs of wear, the overall poolside experience remains enjoyable with a tidy and well-kept atmosphere. Both adults and children have dedicated heated pool options, ensuring a cozy swim for everyone. Despite a few comments on the insufficient heating during colder periods and the relatively small size of some pools, the facilities generally meet the guests' needs, making for a satisfactory experience.
The peaceful environment around the pools, free from excessive noise, enhances the cozy and laid-back ambiance. With an expansive layout, the outdoor pool area not only offers good views from some rooms but also maintains a sufficient number of beds and sunbathing spots. The presence of large, elegant pools, one designated for animation activities and another quieter one, caters to different preferences of leisure and fun.
In summary, the outdoor pool areas at Beverly Hills Suites - Excel Hotels & Resorts provide a serene and well-kept space for relaxation, balanced between tranquility and vibrant energy depending on the guests' mood and preference.
Honeymoon
Romantic
Yes, Beverly Hills Suites - Excel Hotels & Resorts has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
No, a spa isn't available at Beverly Hills Suites - Excel Hotels & Resorts.
No, Beverly Hills Suites - Excel Hotels & Resorts doesn't allow dogs.
No, parking facilities aren't available at Beverly Hills Suites - Excel Hotels & Resorts.
No, Beverly Hills Suites - Excel Hotels & Resorts doesn't have a gym.
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