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Grand Hotel Villa Castagnola

Lugano , Viale Castagnola 31 (Show on Map)

9.2

Excellent

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Info Set on the shores of Lake Lugano, Villa Castagnola is a magnificent 5-star resort of immense charm, nestled within a private park.

Summary of reviewsGrand Hotel Villa Castagnola is a luxurious and refined 5-star hotel located in an idyllic setting with stunning views of Lake Lugano. The hotel's staff is exceptional, providing professional, courteous and attentive service that goes above and beyond to make guests feel at home. The hotel offers a wide variety of dining options with guests praising the delicious cuisine served at the hotel's multiple restaurants. The breakfast buffet is extensive, although some guests note that it could be more varied. The hotel's spa area is exceptional with excellent services and a hydro pool, although some guests note that the indoor pool could benefit from better maintenance. The hotel's pool area has a mixed reputation among guests with some praising the beautiful garden and large pool area, while others note that the indoor pool could use better maintenance. The hotel's rooms are well-appointed and beautifully decorated, although some guests note issues with temperature regulation and outdated bathroom fixtures. Overall, Grand Hotel Villa Castagnola is a beautiful and elegant place to stay, providing an exceptional and unique experience that is worthy of its 5-star rating.
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Hotel for Honeymoon,

The hotel features various romantic packages, including accommodation in a room with a wonderful view, breakfast, a bottle of Prosecco and chocolate-covered fruit, access to the wellness facilities, and many more amenities that will make your honeymoon one of a kind.

Hotel with Spa,

Grand Hotel Villa Castagnola boasts a luxurious spa offering a variety of facial and body treatments for both men and women. The spa features facial treatments such as anti-ageinga and refreshing lifting each designed to target specific skincare concerns such as wrinkles, firmness, and hydration. The spa also offers a range of body treatments including the Tecar Body, Essential Oil Massage and Relaxing Sport Massage. The spa utilizes the latest in skincare technology such as the Tecar Face to enhance the skin's natural processes and promote luminosity, hydration, and relaxation. Additionally, the spa offers a Stone Therapy treatment that uses heated volcanic rocks to release a warm and relaxing heat throughout the body.

Size of the spa facilities: Indoor area: 400 m² (4306 ft²) Outdoor area: 5000 m² (53820 ft²)

Spa facilities:

Indoor pool(s) - Number: 1

Heated pool(s) - Number: 1

Private massage and treatment room(s) - Number: 2

Sauna(s) - Number: 1

Steam room(s) / Hammam(s) - Number: 1

Solarium(s) - Number: 1

Hot tub(s) / Jacuzzi(s) - Number: 1

Relaxation Room(s)

Fitness area

Sun loungers

Spa facilities opening hours: 09:00 - 20:00

Hotel with EV Charging Stations,

Luxury Hotel

Historic Hotel

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool,

Heated Pool Indoor Pool

Location of the pool: Indoor pool

Is it a pool of special type?

Heated pool

Pool surface size: 86 m²

Business Hotel

Hotel with Parking,

EV charging stations

Hotel with Gym,

Hotel with Tennis Courts,

Hotel for Yoga,

5-Star Hotel

Hotel with Indoor Pool,

Hotel with Heated Pool,

Room Types

Double or Twin Room This room comes with a south-facing balcony with a park view. It features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone, and offers free WiFi connection. The en-suite bathroom is fitted with a shower or a bathtub, and is provided with bathrobes, slippers and a hairdryer. Air conditioning is available in summer time.

Executive Junior Suite This spacious junior suite contains a living area with a sofa and comes with a south-facing balcony with a park or lake view. It features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone, and offers free WiFi connection. Most units come with 2 bathrooms, one with a shower and another with a bathtub. Bathrobes, slippers and a hairdryer are also provided. Air conditioning is available in summer time.

Junior Suite This junior suite contains a living area with a sofa and comes with a south-facing balcony with a park or lake view. It features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone, and offers free WiFi connection. Most units come with 2 bathrooms, one with a shower and another with a bathtub. Bathrobes, slippers and a hairdryer are also provided. Air conditioning is available in summer time.

Superior Double Room Located on the 4th floor, this large room comes with a south-facing balcony with a lake view. It features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone, and offers free WiFi connection. The en-suite bathroom is fitted with a shower and a bathtub, and is provided with bathrobes, slippers and a hairdryer. Air conditioning is available in summer time.

Garden Room Located on the ground floor, this room comes with a small terrace. It features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone, and offers free WiFi connection. The en-suite bathroom is fitted with a bathtub, and is provided with bathrobes, slippers and a hairdryer. Only smoking rooms. Air conditioning is available in summer time.

Suite This spacious suite contains a bedroom and a separate living room with a seating area. It comes with a south-facing balcony with a park and lake view, and features a flat-screen satellite TV, a minibar, a digital safe and direct-dial phone. Free WiFi connection is offered. All units also come with 2 bathrooms, one with a shower and another with a bathtub. Bathrobes, slippers and a hairdryer are also provided. Air conditioning is available in summer time.

Double or Twin Room Backyard This twin/double room faces the backyard and has a bathrobe, sofa and satellite TV.

About Grand Hotel Villa Castagnola

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Guest Reviews

9.2

Excellent

Location

The location of Grand Hotel Villa Castagnola receives widespread praise from guests with many describing it as perfect, amazing or brilliant. The hotel is situated right on the lakeside with stunning views of the water and the surrounding park. Although it's slightly outside of the city center, it's within easy walking distance and guests can enjoy a beautiful stroll through the park alongside the lake. There are also bus stops nearby, which provide convenient access to the city center. The hotel's location is nothing short of idyllic with guests enjoying exclusive access to the lakefront and a lovely private pool. Overall, the hotel boasts a beautiful setting with top-notch views, making it a great place to stay while exploring Lugano.

Breakfast

The Grand Hotel Villa Castagnola offers a wide variety of breakfast options to start your day off right. Some guests found the breakfast to be average with disappointing bread and limited vegetable options. However, others raved about the delicious and excellent breakfast with a beautiful presentation on the hotel's veranda. The buffet is extensive and offers everything the heart desires, including pastries, fresh fruit and an egg bar (although some guests noted it was missing). A few guests were disappointed with the lack of vegan options, but others enjoyed perfectly timed breakfast room service. While some felt the breakfast could be improved for a 5-star hotel, many guests appreciated the high level of dining and excellent food offered at the hotel. Overall, the breakfast experience at Grand Hotel Villa Castagnola is a great start to a sunny day by the lake.

Dinner

The Grand Hotel Villa Castagnola offers an impressive selection of dining options with guests highlighting the delicious cuisine served at the hotel's multiple restaurants. The menu of degustation at Le Relais and the exquisite dishes at Rucola were specifically praised. While some guests found the portions to be small and the prices high, most guests still enjoyed the fantastic food. Arte restaurant received special acclaim with many guests stating it deserved a Michelin star. However, some guests did have minor complaints about the hotel's housekeeping and room service. Overall, the hotel provides wonderful dining experiences for guests who don't mind paying a bit extra for fine cuisine.

Rooms

Grand Hotel Villa Castagnola offers a variety of rooms, some of which are located in a newer adjoining block. While some reviewers found their rooms to be well-appointed and beautifully decorated with attention to detail and stunning lake and mountain views, others reported issues with temperature regulation and outdated bathroom fixtures. Connecting rooms and suites, including junior suites, are available for those seeking additional space and comfort. The hotel's location and beautiful garden views were also highly praised. Additionally, guests enjoyed the use of hotel amenities after checkout. Despite mixed reviews on room size and comfort, the majority described the rooms and hotel as clean and well-maintained with comfortable beds.

Beds

The Grand Hotel Villa Castagnola offers guests a mixed experience when it comes to beds. While some guests praise the comfortable and spacious room beds, others complain of hard mattresses and uncomfortable pillows. Some guests note that the single beds are too narrow and tend to separate when pushed together. However, overall, the rooms are described as beautiful and the beds comfortable. If you are particular about your bed, it may be worth requesting a room with a larger, more comfortable bed during your stay.

Cleanliness

Guests of Grand Hotel Villa Castagnola rave about the pristine cleanliness of the property. The hotel and rooms are described as very clean and well-maintained with housekeeping services that are attentive and thorough. Even the gardens and common areas are kept immaculate. The hotel staff is also commended for their friendliness and exceptional service. While a few guests note minor cleanliness issues such as slippery walkways during rain, overall, the hotel maintains a perfect standard of cleanliness that is sure to impress even the most discerning traveler.

Staff

If there's one thing that stands out about Grand Hotel Villa Castagnola, it's the staff. Again and again, guests rave about the helpful, friendly and accommodating personnel. Whether you're checking in or out, dining at the restaurant or enjoying breakfast, the staff is consistently described as professional, courteous and attentive. Guests even note that the staff remembers specific requests such as preferred breakfast drinks or room preferences, making them feel particularly appreciated. The level of hospitality is also incredibly high with many guests remarking on how helpful and kind the staff members are. From the charming reception staff to the valet and porter service, the staff at Grand Hotel Villa Castagnola is superior and cheerful. Many guests highlight specific staff members by name, thanking them for going above and beyond to make their stay special. Whether you speak Italian, English, French or German, the staff is fluent in making you feel at home. Simply put, the staff at Grand Hotel Villa Castagnola is exceptional, making for an unforgettable guest experience.

Spa

If you're looking for a relaxing getaway in Lugano, look no further than the Grand Hotel Villa Castagnola. The hotel boasts a beautiful spa area, loved by guests for its excellent services and hydro pool. Though some guests noted that the indoor pool could benefit from better maintenance, the overall spa experience is exceptional. The spa also features saunas and a steam bath, perfect for unwinding after a day of exploring the city. The only downside is that some guests experienced delayed opening times for the spa facilities. But overall, the spa area is well-maintained and the hotel itself is beautiful and well-kept. So, whether you're looking for a peaceful escape or you prefer to be in the middle of the action, the Grand Hotel Villa Castagnola is the perfect place to stay.

Pool

The pool at Grand Hotel Villa Castagnola has a mixed reputation among guests. Some have noted that the indoor pool could use better maintenance and others have called for a renovation of the pool and accompanying facilities. A few guests expressed disappointment with the cold temperature of the swimming pool. However, many others have raved about the wonderful garden and large pool area, describing it as a beautiful setting with amazing views of Lake Lugano. One highlight is the private "beach" area, which provides a peaceful escape complete with complimentary SUP for two hours. The hotel also offers a lovely covered pool and a small heated pool. On the downside, some visitors have complained about the limited number of sunbeds and a shortage of seating around the pool. Others have questioned the cleanliness of the pool with some noting a strong smell of chlorine. Despite some minor drawbacks, the location of the hotel and the peaceful garden setting around the pool area make it a great spot to relax after a day of sightseeing.

5 Star

Grand Hotel Villa Castagnola has earned its 5-star rating with exceptional facilities and services and guests are quick to praise the hotel's exceptional and unique experience. The staff are particularly noteworthy, providing 10-star service that truly deserves the highest rating. While some guests note that the breakfast could be more varied and the bread quality can improve, overall the hotel's service is impeccable and worthy of a 5-star rating. However, some guests feel that the hotel falls short of their expectations and does not live up to the standards set by other 5-star properties in the same price range. Despite this sentiment, the majority of guests leave with positive memories of the hotel, deeming it "fantastic," "maravilhoso," and "ausgezeichnet."

Luxury

If you're looking for a luxurious and refined stay, Grand Hotel Villa Castagnola is an excellent choice. This historic and tastefully decorated hotel is a classic grand hotel, continuing the tradition of luxury accommodations. Guests loved the pure luxury of this 5-star property, finding the exceptionally pleasant hotel to exceed their expectations. The service was top-notch and the rooms were more than satisfying with comfortable beds and spacious layouts. The hotel also boasts beautiful gardens, making for a lovely setting. While some guests noted the hotel is advertised as a 5-star property versus its actual 4-star rating, overall, guests found it to be a beautiful and elegant place to stay.

Yes, Grand Hotel Villa Castagnola has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at Grand Hotel Villa Castagnola. For more information, read the answers to the Spa questionnaire

No, Grand Hotel Villa Castagnola doesn't allow dogs.

Yes, parking facilities are available at Grand Hotel Villa Castagnola.

Yes, Grand Hotel Villa Castagnola has a gym.

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