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The View Lugano

Lugano , Via Guidino 29 (Show on Map)

9.0

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe View Lugano is a luxurious 5-star hotel that lives up to its name with stunning views of Lake Lugano and the city. Guests appreciate the peaceful and quiet location and the staff is friendly and helpful. The breakfast experience is mixed with some guests loving it and others not quite satisfied. The restaurant offers outstanding fine dining options, although some guests feel it is overpriced. The rooms are modern and well-designed, although some guests found them a little overpriced. The cleanliness of the hotel is generally impeccable, although there have been some isolated incidents. The staff is exceptional with guests raving about their service. The spa facilities are generally praised, although there were some minor issues. The indoor pool is beautiful, although some guests found it lacking in atmosphere. The parking facilities are top-notch with complimentary electric smart cars and bikes available for guests. Overall, The View Lugano is a luxurious and beautiful hotel that offers a dreamy and satisfying stay, although some guests feel it falls short of 5-star standards and is overpriced.
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Pool 1 information:

Location of the pool: 2nd floor

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

Small Hotel

Hotel for Yoga

5-Star Hotel

Hotel with Heated Pool

Room Types

Junior Suite with Balcony and Lake View This air-conditioned suite comes with a balcony, offering views of the lake, a minibar, a flat-screen TV and private bathroom facilities. In addition, it features a seating area with a sofa.

Suite with Lake View This air-conditioned suite offers lake view and comes with a balcony including an outdoor sofa, armchairs and coffee table. There is also a minibar, a flat-screen TV and 2 bathrooms. In addition, it features a separate living area with a sofa, a coffee machine, an electric kettle, a dining table, board games and an extra flat-screen TV.

Classic Junior Suite with Lake View This suite's special feature is the pool with a view. This air-conditioned suite includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with lake views. The unit offers 2 beds.

Garden Studio with Lake View The pool with a view is a top feature of this studio. Featuring free toiletries and bathrobes, this studio includes a private bathroom with a bath, a bidet and a hairdryer. Guests can make meals in the kitchen that features a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned studio features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit has 2 beds.

Studio with Balcony This studio features a pool with a view. Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower, a hairdryer and slippers. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The spacious air-conditioned studio features a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as garden views. The unit has 2 beds.

Classic Junior Suite with Balcony Guests will have a special experience as the suite provides a pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has soundproof walls, flat-screen TV with cable channels, lake views, as well as wine/champagne for guests. The unit offers 1 bed.

About The View Lugano

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Guest Reviews

9.0

Excellent

Location

From their enthusiastic reviews, it's clear that The View Lugano lives up to its name - guests were wowed by the stunning views of Lake Lugano and the city from the hotel. Some mentioned that the hotel is slightly removed from the city center and requires a car or the electric smart cars/bikes provided by the hotel for transportation. However, many appreciated the peaceful and quiet location that provided easy access for activities such as climbing San Salvatore. Guests found the hotel's design to be nice and clean and the staff to be friendly and helpful. The complimentary electric smart cars and bikes were especially convenient for exploring the area. Overall, the location and views of The View Lugano were a highlight for guests and made for an unforgettable stay.

Breakfast

At The View Lugano, guests have varying opinions about the breakfast experience. Some guests found the breakfast exceptional with fresh vegetable juices and gluten-free desserts that delighted their taste buds. Others expressed disappointment, noting that the breakfast selection could be better and that the breakfast station and Selec section needed improvement. Some guests, however, were impressed with the complimentary use of the e-car, which made it easy to move around. The food at dinner was also a highlight for some guests, describing it as out of this world. The automatic check-in and checkout process and pre-planned stay worked well for other guests. On the other hand, some guests were not satisfied with the breakfast. They found the breakfast buffet to be a bit sparse with limited options that didn't match the price for the room. Some guests even described the breakfast as having shop-bought croissants and not being a five-star experience. However, many guests enjoyed the breakfast and described it as wonderful, great, perfect, diverse and well-presented with superb buffet choices and no wishes left unfulfilled. Some even raved about the gourmet and bistro-style offerings, especially the room service breakfast, which they rated as a ten with a star. Nonetheless, some guests described the breakfast as mediocre with little fruit, minimal variety in cereal, limited bread options and no fresh cheese, tomatoes or cucumbers. The breakfast was sometimes served in the room and some guests were disappointed with the mickrig (meagre) breakfast buffet, which probably suffered due to the restrictions imposed by the pandemic. Overall, the breakfast experience at The View Lugano is a mixed bag with some guests loving it and others not quite satisfied.

Dinner

Guests rave about the restaurant at The View Lugano, describing it as outstanding and offering excellent fine dining options with creative and high-quality dishes. The chef accommodates for vegetarians and there is a wonderful flexibility for children to choose what they want to eat. However, some guests feel that the restaurant is a bit overpriced for the offerings and lacked some power in seasoning. Despite this, the lobster and black cod were excellent. There are also some mixed reviews on the service and ambiance, but the terrace and the friendly staff made up for it. Overall, the restaurant at The View Lugano is a great option for those looking for an upscale dining experience.

Rooms

The rooms at The View Lugano are a perfect blend of modern and contemporary design. You'll find nice design, beautiful view and modern finishes in every room. Most rooms are spacious and come with balconies overlooking the Lugano lake. The hotel staff is dedicated to customization of your stay and caters to special requests such as type of pillow or breakfast in the room. However, some guests found the rooms a little overpriced, especially those combined with the bathroom which were not very functional. While soundproofing of the rooms is not the best, the view from the balcony is worth it. Some guests also found unnecessary complexities in the room, such as automatic bathroom lights turning on at night. Nevertheless, the rooms are impeccably clean and well-maintained with well-laid out designs and great amenities. The junior suite with a view of the lake is particularly amazing. Despite some minor issues reported by some guests, The View Lugano's rooms are definitely worth a stay.

Cleanliness

The View Lugano is a hotel with a beautiful design and stunning views. Guests have consistently praised the cleanliness of the rooms and the wellness center. However, some guests have reported issues with the maintenance of equipment in the rooms and spa. There have also been complaints of dog feces in the garden and some areas of the hotel lacking proper cleaning. Despite these isolated incidents, most guests have described the cleanliness as impeccable. The staff has been noted for their attentiveness and professionalism, although there have been reports of some receptionists lacking in these areas. The hotel has received high praise for its cleanliness from guests worldwide, although some have reported minor issues with cleanliness such as stained linens or dirty cutlery.

Staff

The View Lugano boasts an amazing staff, according to guests who raved about their exceptional service. They were described as polite, accommodating, courteous, friendly and impeccable in their service. Guests specifically mentioned Galin as the best hotel ambassador they've ever met. The warmth and hospitality of the team was excellent and they were professional and forthcoming in their interactions. There were a few negative comments about a lack of communication and poor guest relation skills, but these were few and far between. Overall, travelers enjoyed a service akin to a 5-star hotel and the welcoming atmosphere created by the staff.

Spa

The spa facilities at The View Lugano were generally praised by guests, despite some minor issues. There were a few mentions of understaffing, possibly due to the pandemic. While some guests experienced delayed appointments, others raved about the quality of their massages and treatments. Many guests enjoyed the sauna and other relaxation options available with some even enjoying private use during their stay. The indoor pool was described as magnificent, although some found it lacking in atmosphere. Overall, the spa was recommended by guests, who appreciated the opportunity to unwind and relax at the hotel.

Pool

The View Lugano boasts a lovely, spacious indoor pool with panoramic views, but unfortunately, there is no outdoor pool available. Guests commented on the relaxed atmosphere in both the pool and restaurant areas. While the pool and spa are beautiful, some reviewers noted that the pool could be slightly warmer and not all of the jets were in operation. Despite this, the indoor pool was described as "magnifique" and "grande" by multiple guests. However, towels were not provided at the pool. Some guests also mentioned that the indoor pool lacked atmosphere.

Parking

The parking facilities at The View Lugano are impressive and greatly appreciated by guests. The hotel offers complimentary electric smart cars and bikes, which come as a pleasant surprise to many. Access to the parking garage is easy and convenient and guests can arrive in style as the parking area is beautiful. The availability of numerous E-cars and E-bikes free of charge is particularly useful for those who want to explore the area. The free and secure parking is also greatly appreciated. However, some guests feel that parking spots should be allocated based on the car's size, as maneuvering into the spots can be challenging. Nonetheless, the idea of a concierge service in the garage is much appreciated. Overall, the parking facilities at The View Lugano are top-notch and add to the convenience and joy of guests' stay.

EV charging stations

The View Lugano offers a unique amenity to guests by providing complimentary electric Smart cars and electric bikes. This unexpected bonus has received rave reviews from guests who have been able to explore the Lugano area with ease. The hotel staff is praised for their efforts to ensure that the EVs are available for guests and in good condition. Additionally, electric car charging stations are also available for guests with their personal EVs. However, it should be noted that some guests have experienced issues with the Tesla charging station. Overall, The View Lugano's commitment to sustainability and eco-friendly travel options is evident in their offering of electric Smart cars and bikes, making it an even more attractive choice for eco-conscious travelers.

5 Star

The View Lugano is a five-star hotel that has left many guests feeling exceptional and awe-inspired. It fulfills its name by offering breathtaking views and amazing experiences to guests who stay here. The facilities and services of the hotel are top-notch, making it a perfect place to book the stay of your dreams. Some guests have even mentioned that it is the most beautiful hotel they have ever lived in. However, not all guests were completely satisfied, as some felt that the hotel did not live up to their 5-star standards. They found the breakfast buffet to be lacking and the cleanliness of the hotel to be poor. Additionally, some guests were disappointed with the check-out process and the professionalism of the receptionists. Despite these negative reviews, the majority of guests loved The View Lugano and found it to be a superb destination that is worthy of its five-star rating.

Luxury

The View Lugano is a special 5-star hotel with a beautiful location and luxurious facilities. While some guests felt it fell short of 5-star standards, others were blown away by the grandeur and beautiful design of the rooms. Many guests felt the hotel was very chic and had a high-end atmosphere. The spa, however, was criticized for being poorly equipped. Guests also noted that the price was high with some feeling that it was overpriced for the location and services provided. Overall, the View Lugano is a dreamy and beautifully decorated boutique hotel that offers a short but very satisfying stay.

Yes, The View Lugano has pool(s) that belong to one or more of the following categories: Heated Pool. For more information, read the answers to the Pool questionnaire

Yes, a spa is available at The View Lugano. For more information, read the answers to the Spa questionnaire

Yes, The View Lugano welcomes dogs.

Yes, parking facilities are available at The View Lugano.

Yes, The View Lugano has a gym.

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