Lusaka, Nanshila Road No:10-15.385234,28.331142(Show on Map)
6.9
Rated
Checkin - Checkout datesFri, 26 Jun - Sat, 27 Jun26 Jun - 27 Jun
1 Room2 Guests
Info
Summary of reviews
Troy Lodge enjoys a highly praised location that combines convenience, safety and tranquility. Situated close to significant landmarks such as Mulungushi Hall, the University of Zambia (UNZA) and East Park Mall, it is a prime spot for both business and leisure activities. The lodge's peaceful and leafy neighborhood, coupled with its proximity to public transportation and shopping hubs, provides a restful yet accessible environment for guests.
The breakfast at Troy Lodge receives mixed feedback. Many guests appreciate the well-prepared and delicious traditional cooked breakfast options, especially the morning coffee. However, some criticize the limited variety and repetitive nature of the offerings, coupled with occasional service delays and breakfast setup issues.
The rooms at Troy Lodge are generally well-maintained, clean and equipped with essential amenities, making them suitable for short stays. Although single rooms are small, they are cozy and comfortable. Double rooms are more spacious and provide a quieter environment, particularly those facing the back of the hotel. Minor issues like small bathrooms and occasional maintenance needs are noted but do not significantly detract from the overall comfort.
Cleanliness is a standout feature at Troy Lodge. Guests commend the spotless rooms and common areas with regular cleaning maintaining a tidy and cozy environment. While there are occasional minor issues, the cleaning staff's dedication contributes to a positive impression overall.
The staff at Troy Lodge receive high marks for their friendliness and helpfulness. The team, including the receptionists and cleaning staff, is often praised for their commitment to ensuring a pleasant stay for guests. A few instances of perceived unprofessionalism are mentioned, but the general consensus is of a caring and professional staff.
The beds at Troy Lodge are comfortable for some, but opinions vary. The main critiques focus on bed size, particularly for couples or those with children and the quality of the mattresses and linens. Issues like old mattresses, unclean sheets and poor-quality pillow fillings are noted, indicating areas for improvement.
In summary, Troy Lodge provides a generally positive experience with its excellent location, clean and comfortable rooms and friendly staff, despite some areas needing enhancement such as breakfast variety and bed quality.
Categories
Parking
Accessible
3 Star
Room Types
Apartment
Budget Double Room
Guest Reviews
6.9
Rated
Review Summaries
Location
Troy Lodge boasts an impressive location that has garnered much praise from its guests. Situated close to key landmarks and amenities such as Mulungushi Hall, UNZA and East Park Mall, it offers convenient access to both business and leisure destinations. The central position of the lodge ensures that the city center and various shopping malls are within easy reach, making it an ideal base for errands and activities.
Guests appreciate the peaceful and safe neighborhood, which adds to the overall pleasant atmosphere of the lodge. The proximity to East Park Mall, a hub of dining and entertainment options, is particularly noted with many highlighting the convenience of walking to the mall. Despite its nearness to major attractions, the lodge is described as being in a tranquil and serene location, providing a perfect blend of accessibility and calm.
The area around Troy Lodge is also lauded for being leafy and quiet, contributing to a restful stay. The ease of access to public transportation and the short rides to malls and meeting venues further enhance the attractiveness of the location. Overall, guests find the location of Troy Lodge to be exceptional, combining convenience, safety and tranquility in a way that meets diverse needs and preferences.
Breakfast
Troy Lodge provides a breakfast experience that tends to elicit mixed reactions from guests. On the positive side, many visitors praise the breakfast for being good, well-prepared and even fabulous with some mentioning a delicious traditional cooked breakfast available. The breakfast buffet is noted to be solid and enjoyable with morning coffee often highlighted as a particularly pleasant aspect.
However, there are some common criticisms. Some guests find the breakfast to be basic and monotonous with limited variety and the same offerings each day. Several reviews suggest that the breakfast could be improved with better choices and more variety. There are also mentions of occasional issues with the availability of components on the breakfast plate, leading to disappointment.
The service and setup of breakfast also come under scrutiny with slow service and a shortage of tables noted by a few guests. Additionally, there is some confusion about the timing, as the breakfast area supposedly opens at 7.00 AM, but the staff often start setting up at that time, causing delays.
In summary, while many guests find Troy Lodge's breakfast to be satisfying and a good start to the day, there is clearly room for improvement in terms of variety, service speed and consistency.
Rooms
Troy Lodge offers a variety of rooms, many of which guests found to be clean, neat and well-maintained. Despite their small size, multiple reviews noted that rooms were equipped with all essentials, making them comfortable for short stays. Management’s responsiveness, including room upgrades, was appreciated, adding to the positive experience.
Although double rooms are described as spacious and comfortable, it's mentioned that single rooms are tiny but cozy. The bathrooms, while clean, are reported to be quite small with some issues related to drainage and door functionality. Guests staying in rooms facing the back of the hotel enjoyed peaceful views and quieter environments. Cleanliness extends to both rooms and bathrooms, though some instances of inadequate cleaning and minor maintenance needs were noted.
Overall, Troy Lodge provides neatly kept, comfortable rooms with the basics covered, making it a decent place for short-term stays and business trips.
Beds
The reviews for the beds at Troy Lodge highlight a mix of feedback. While some guests found the beds to be comfortable, others noted that they were often too small, particularly for couples or those traveling with a baby. There were mentions of both neat and well-kept beds, but criticisms about the mattresses being old and uncomfortable with noticeable springs. The bed linens also faced scrutiny with reports of unclean sheets, poor-quality pillow fillings and duvets that were too small. Overall, while there are positive remarks about bed comfort and tidiness, there are concerns about size, quality and cleanliness that need addressing.
Cleanliness
Troy Lodge is consistently praised for its cleanliness. Guests often describe the rooms as clean, comfortable and well-maintained. The property itself is noted for being neat and tidy with spotless floors and bathrooms. Cleaning staff receive commendations for keeping the rooms and common areas in pristine condition, providing clean towels and ensuring that rooms are clean and cozy. Despite occasional issues such as a delayed gate opening, non-functional air conditioning and sporadic lapses in cleaning services, the overall experience is one of well-kept accommodations that leave a positive impression on visitors.
Staff
The staff at Troy Lodge generally received high praise for their friendliness and helpfulness. Guests frequently highlighted the dedication and fantastic customer service provided by the team, including the manager and the cleaning staff. Many noted that the staff went out of their way to ensure guests' needs were met, even helping with issues such as getting TVs to work. The ladies at the reception were particularly commended for their pleasant demeanor and willingness to assist. Likewise, the cleaning personnel were recognized for their thoroughness and friendly nature.
However, there were a few criticisms with some guests mentioning that they found the staff unprofessional or unhelpful on occasion. Despite these few negative remarks, the overall impression from the reviews points to a caring and professional team dedicated to enhancing the guest experience. A friendly chef and easy communication before arrival also added to the positive aspects of the stay for many guests.
FAQ
No, Troy Lodge doesn't have any pool.
No, a spa isn't available at Troy Lodge.
No, Troy Lodge doesn't allow dogs.
Yes, parking facilities are available at Troy Lodge.
