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Summary of reviewsThe Grand Hyatt Macau is a luxurious and convenient five-star hotel that offers exceptional services and facilities. Guests praise the hotel's prime location, which is close to shopping, casinos and top-notch restaurants and is connected to the subway. The breakfast is a highlight of the stay with delicious and exquisite options available at a great value for money. The rooms are spacious and luxurious with high-end amenities, comfortable bedding and magnificent bathrooms. The hotel is also highly regarded for its cleanliness with a focus on hygiene and well-maintained facilities. The staff is friendly, courteous and extremely helpful, providing outstanding service throughout the stay. The pool area is cool and spacious with a beautiful and secluded view of Morpheus hotel. Overall, guests highly recommend the Grand Hyatt Macau for its opulent and luxurious facilities, superb services and friendly and attentive staff. Show more
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Categories
Luxury Hotel
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Private Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel with Tennis Courts
5-Star Hotel
Skyscraper Hotel
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Room Types
King Room - Club AccessWith 52-sq-m of comfort, you will enjoy the stunning views of the Cotai skyline. The room comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.
Twin Room - Club AccessThis 52-sq-m room has stunning Cotai views and comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.
Diplomat SuiteEnjoy views of the spectacular fountain from a higher level in this spacious 165-sq-m suite, equipped with study room, in-room kitchen, dining area and bar.
Deluxe King RoomIn this 52-sq-m room of contemporary design, you will enjoy your home in Macau. The views are stunning with ravishing views of the Cotai skyline.
Deluxe Twin RoomIn this 52-sq-m room of contemporary design, you will enjoy your home in Macau. The views are stunning, with ravishing views of the Cotai skyline.
Grand Deluxe King SuiteOverlooking the Cotai skyline and with 69-sq-m of comfort, this corner suite features a separate living area with dining table.
Grand King SuiteThis one-bedroom 64-sq-m suite features a separate living room, providing privacy from the bedroom. Ravishing Cotai views will accompany you during your stay.
Grand Twin SuiteThis one-bedroom 64-sq-m suite features a separate living room, providing privacy from the bedroom. Ravishing Cotai views will accompany you during your stay.
Grand Executive SuiteIn addition to impressive views of the Cotai skyline, this 72-sq-m corner suite offers Grand Club privileges including breakfast, evening cocktails and more that add pleasure to your stay.
King Room with ViewFeaturing spectacular fountain views, this 52-sq-m guestroom of contemporary design is your home away from home.
Grand King Suite with ViewThis 64-sq-m one-bedroom suite features spectacular fountain views. The room includes a separate living room that provides privacy from the bedroom.
Grand Twin Suite with ViewThis 64-sq-m one-bedroom suite features spectacular fountain views. The room includes a separate living room that provides privacy from the bedroom.
Grand Deluxe King Suite with ViewOffering a separate living area with dining table, this corner suite features spectacular fountain views with 69-sq-m of comfort.
Grand Executive Suite with ViewSpectacular fountain views are the backdrop of this 72-sq-m corner suite. You can enjoy Grand Club privileges including breakfast, evening cocktails and more that add pleasure to your stay.
Premier SuiteThis chic 110-sq-m fountain-view suite offers a work space, spacious living room, luxurious bathroom and full kitchen – all designed for relaxing and unwinding.
Grand King Suite - Club AccessThis 64-sq-m suite at Grand Tower features a separate living room. The suite comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.
Grand Twin Suite - Club AccessThis 64-sq-m suite at Grand Tower features a separate living room. The suite comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.
Grand Deluxe King Suite - Club AccessOverlooking the view and with 69-sq-m of comfort, this corner suite comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.
The Grand Hyatt Macau boasts a fantastic location with guests praising its convenience and proximity to shopping, casinos and top-notch restaurants. The hotel is connected to the subway, making it easy to get around. Guests also appreciated the hotel's prime location amongst other hotels, which were all within walking distance. The area is described as a quiet oasis amidst the hustle and bustle of Macau and the hotel is seen as one of the best places to stay in the city. The shopping in the New Cotai area and Venetian Canal Shoppes was also seen as a major plus, as was the easy access to transportation via the light rail system. Overall, the location is highly convenient and ideal for anyone seeking to explore all that Macau has to offer.
Breakfast
The Grand Hyatt Macau provides guests with a phenomenal breakfast experience at their ground floor cafe, offering special meals of the day that are amazing and excellent value for money. Expectations of 'Grand Hyatt' standard are met in terms of the breakfast and service. Good quality dishes are served, including good pastries. The prime location on the 37th floor is perfect for stunning views during breakfast. The breakfast has a good number of options, although some guests feel that there could be more variety and quality. However, the breakfast does have an excellent price-performance ratio, making it a great value for money option. Downstairs, the restaurant provides a convenient option for meals with a great buffet available. Overall, the breakfast is definitely a highlight of the stay with many guests praising the delicious and exquisite options available.
Rooms
The Grand Hyatt Macau offers luxurious and spacious rooms with high-end amenities. Guests were impressed by the clean and welcoming environment, as well as the spectacular views from some rooms. The bathrooms were described as magnificent with massive freestanding tubs, rain showers, wall showers and double vanities. The beds were huge and incredibly comfortable, ensuring a good night's sleep. Some guests commented on the outdated decor and manual equipment in certain suites, but overall, the rooms were praised for their size and functionality. Despite a few minor inconveniences, the rooms at the Grand Hyatt Macau provided an excellent stay for guests.
Cleanliness
If you're looking for a high standard of hygiene during your stay in Macau, then the Grand Hyatt may be just the place for you. Guests raved about the cleanliness of the hotel, describing rooms as "perfect", "spacious and clean" and "very clean". They also appreciated the comfortable bedding and the convenience of in-room coffee capsules and unlimited water. While some guests noted that the hotel was a bit dated and that some areas, like the living room sofa or the bathroom layout, could use improvement, overall they found the hotel to be well-maintained and tidy. The only downside was that some windows had significant water stains that affected the view. Nonetheless with its focus on cleanliness, the Grand Hyatt seems like a safe bet for a comfortable and hygienic stay in Macau.
Staff
Grand Hyatt Macau is a hotel with exceptional staff, as confirmed by guest reviews. The team is described as friendly, courteous and extremely helpful. The front desk staff, including Mr. Yuan Yan and Kent, stood out for their outstanding service. Housekeeping also received commendations for their quick and well-mannered attention. The breakfast was highly regarded as the best part of the stay. The staff is described as professional, attentive and always ready to assist guests. Each member of the team, including Tina and Jack, received praise for their warm and polite service. The only negative comment was regarding a member of staff who was cold and unfriendly on the phone. Nonetheless, the overall impression of the hotel's staff is highly positive.
Pool
The Grand Hyatt Macau offers a great poolside experience with a beautiful and secluded view of Morpheus hotel. The pool is long and huge, which is perfect for swimming and lounging on those hot summer days. You can also order drinks by the pool to keep you refreshed throughout your stay. The hotel offers access to the kid play area, allowing parents to relax and enjoy their pool time stress-free. Although there may be a little wait for a taxi outside of the hotel, the pool area itself is cool and spacious with a shallow area for the little ones to enjoy. It's important to note that the pool is only open from 10 am to 6 pm. However, some guests found the swimming pool space rather unpleasant as it was surrounded by concrete. Remember to check the pool schedule before heading out as some guests have reported finding the pool closed during their stay. Overall, the pool at Grand Hyatt Macau receives positive reviews from guests enjoying their time in the city.
5 Star
The Grand Hyatt Macau is an exceptional five-star hotel with opulent and luxurious facilities, providing superb services by friendly and attentive staff. Guests recommend the hotel and report that they would prefer to stay there over other options, especially if the prices remain reasonable. They praise the spacious and well-equipped rooms with excellent soundproofing and abundant natural light. The elegant lighting and background music in the lobby create a pleasant atmosphere. Staff members are courteous and provide services with a constant smile, including thoughtful gestures for special occasions such as birthday cakes. The high water pressure in the showers and the availability of Bluetooth speakers in some rooms add to the convenience. Guests strongly recommend the fountain view suite with stunning views of the fountain and sea, especially during sunrise, which could be recorded for guests to watch on TV. The breakfast buffet offers excellent food choices, except for the Cantonese dim sum. Coffee options are provided via a Nespresso machine and the smoked fish served on olive oil in the cold cabinet is especially delicious. As there are currently few guests due to the pandemic, the hotel is generous in providing complimentary lounge access and water refills.
Yes, Grand Hyatt Macau has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
Yes, a spa is available at Grand Hyatt Macau.
No, Grand Hyatt Macau doesn't allow dogs.
Yes, parking facilities are available at Grand Hyatt Macau.
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