Madrid, Calle Delicias, 42. Esq. C/ Mendez Alvaro40.404004,-3.690061(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSun, 28 Jun - Mon, 29 Jun28 Jun - 29 Jun
1 Room2 Guests
Info
Summary of reviews
AC Hotel Atocha by Marriott receives high praise for its exceptional location, modern rooms, cleanliness and attentive staff. Situated just a short walk from the Atocha train station, the hotel offers convenient access to public transportation and major attractions like the Prado Museum and Retiro Park. Despite its central location, the surrounding area remains peaceful, offering the best of both vibrant city life and quiet retreat.
The rooms are consistently lauded for their spaciousness, comfort and modern design, equipped with amenities like capsule coffee makers and stylish bathrooms. Although the open shower design and low lighting may not suit everyone's preferences, the overall room experience is positive. Cleanliness is a standout feature with both public and private areas maintained to a high standard. The housekeeping service ensures that rooms are kept spotless, contributing to a comfortable stay.
Guests frequently commend the hotel staff for their exceptional friendliness and professionalism. The front desk team, in particular, receives accolades for their efficiency and welcoming demeanor, significantly enhancing the guest experience.
The breakfast offering receives mixed reviews with many appreciating the extensive variety and delicious options, though some feel it lacks sufficient hot food and is a bit pricey. Despite this, the breakfast staff is noted for their attentiveness and kindness.
The hotel provides free WiFi; however, its reliability varies across different areas. The gym, while modest and featuring basic cardio machines, may not fully meet the needs of guests looking for a more comprehensive workout experience.
Beds at the hotel receive significant praise for their comfort with numerous guests highlighting the quality of the mattresses and linens, ensuring a restful night’s sleep.
Overall, AC Hotel Atocha by Marriott is an excellent choice for travelers seeking a centrally located, modern and clean accommodation with outstanding service and comfortable rooms.
Categories
Gym
Luxury
Sustainability Journey
Nightlife
4 Star
Room Types
Standard King RoomThis modern, air-conditioned room has a minibar, flat-screen satellite TV, special reading lamps and and a seating area. The private bathroom includes a rain shower, hairdryer and free toiletries.
Standard Plus Queen RoomFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, heating as well as garden views. The unit has 1 bed.
Standard Plus King RoomOffering free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, heating as well as garden views. The unit has 1 bed.
Standard Plus Twin RoomProviding free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, heating as well as garden views. The unit offers 2 beds.
Standard Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, heating as well as garden views. The unit offers 1 bed.
Superior King RoomThe spacious double room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Standard Twin RoomFeaturing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, heating as well as garden views. The unit has 2 beds.
Guest Reviews
8.7
Very Good
Review Summaries
Location
'AC Hotel Atocha by Marriott' boasts an extraordinary location, especially appreciated by those utilizing the nearby Atocha train station. It's conveniently situated just a few minutes' walk from the station, making it ideal for train travelers and visitors eager to explore Madrid's central attractions. The close proximity to public transportation ensures easy access to various parts of the city, including popular tourist spots like the Prado Museum and Retiro Park.
Guests also praised the hotel's quiet surroundings despite its central location, providing a peaceful retreat with the vibrancy of Madrid just steps away. The neighborhood, though less touristy, features numerous restaurants, cafes and grocery stores, adding to the overall convenience. Whether the stay is short or extended, the hotel's strategic position simplifies both arrival and departure, enhancing the travel experience.
Breakfast
AC Hotel Atocha by Marriott offers a breakfast experience that has received mixed reviews from guests. Many guests appreciated the breakfast for its extensive variety including meats, cheeses, fruits and pastries, making it a good choice for different tastes and diets, including vegans. The buffet breakfast has been frequently described as excellent, delicious and full of choices with some guests highlighting specific items such as the potato omelette.
However, there are areas that guests believe could see improvement. Several reviewers felt that the breakfast lacked hot food options with scrambled eggs specifically being mentioned as a missing element. Some guests noted that the breakfast seemed quite expensive for the offering with prices around 19 Euros being deemed high. There were also comments about limited variety in certain aspects and the presence of expired products, which raised concerns about quality.
Service-wise, the breakfast staff received positive feedback for their kindness and attentiveness. Despite the positive remarks on variety and service, the breakfast hours seemed to be a bit tight with everything being removed shortly after 10 am.
In terms of value, while some guests felt that the breakfast provided good value for money, others suggested that improvements in the variety and quality would make it more worthwhile. Overall, the hotel’s breakfast has the potential to be a standout feature with some slight adjustments to its offerings and pricing.
Rooms
AC Hotel Atocha by Marriott offers an array of spacious, clean and modern rooms that consistently receive positive feedback from guests. The rooms are frequently praised for their size and comfort with many guests finding the beds exceptionally cozy. The rooms are well-designed, featuring modern decor and elegant furnishings, which contribute to a pleasant stay. Amenities such as capsule coffee makers, fridges and stylish bathrooms further enhance the guest experience.
Despite the praise for the room's design and functionality, a few aspects might not suit everyone. The open shower with sheer walls, for instance, could be a privacy concern for some. Additionally, the lighting in the rooms and bathrooms is considered too low by some guests, which might affect those preferring brighter spaces. Soundproofing seems to vary with some rooms being exceptionally quiet while others could be better insulated from noise.
The hotel's location is another highlight, being well-placed for exploring the city. The cleanliness of the rooms is consistently noted and the hotel's modern facilities and good service round out the overall positive experience at AC Hotel Atocha by Marriott. For anyone seeking a comfortable, well-located accommodation with contemporary design, this hotel might be an excellent choice.
Beds
The beds at AC Hotel Atocha by Marriott receive consistent praise for their comfort and size. Many guests highlight the exceptional comfort of the beds with numerous mentions of very comfortable beds and pillows. The rooms, which are spacious and well-soundproofed, further enhance the sleeping experience. Guests appreciate the large and comfortable beds, often pointing out the excellent quality of the linens.
Despite the majority of positive reviews, a few guests mentioned preferences for softer mattresses or noted issues such as sagging or firmness. However, these instances are outweighed by the widespread satisfaction regarding the comfort and quality of the beds. Overall, the hotel ensures a restful and pleasant night's sleep for most of its guests.
Cleanliness
AC Hotel Atocha by Marriott is highly praised for its impeccable cleanliness and well-maintained facilities. Guests frequently comment on the spotless condition of the entire hotel, noting that both public areas and rooms are kept exceptionally clean. The housekeeping service is not only thorough but also consistently effective, ensuring daily cleaning and rearrangement of rooms to a high standard.
Among the most appreciated features are the hygienic bathrooms and modern, spacious rooms, which provide a comfortable and pleasant stay. The friendliness and attentiveness of the staff further enhance the guest experience with special mentions of their helpfulness and professional attitude. Additionally, the hotel's prime location next to Atocha station adds to its convenience, making it a superb choice for travelers seeking both cleanliness and excellent service.
Staff
The reviews of 'AC Hotel Atocha by Marriott' consistently highlight the exceptional service provided by the hotel staff. Guests frequently describe the staff as extremely friendly, attentive and helpful. The team, especially at the reception and front desk, is praised for being welcoming, efficient and professional. The reception experience is often mentioned as quick and pleasant with staff members such as Jaime and Jacobo specifically noted for their excellent service. Numerous reviews mention the staff's ability to go out of their way to assist, providing great service and support across all areas of the hotel, including the bar and restaurant. Though there are a few mentions of less warm interactions, the general consensus applauds the staff's friendliness and dedication, contributing significantly to a positive overall guest experience.
Wi-Fi
Guests at AC Hotel Atocha by Marriott have shared mixed experiences regarding the hotel's WiFi service. While some mentioned that the WiFi was good enough to connect to Zoom sessions without any issues, others found the service to be poor and unreliable. Free WiFi is available at the hotel, but it may not work uniformly in all areas. Despite these inconsistencies, the provision of complimentary Nespresso coffee was appreciated.
Gym
The gym at AC Hotel Atocha by Marriott is modest and offers very basic facilities. While there are a few cardio machines available, some guests noted that these are somewhat outdated and the gym lacks options for weight training. The space is small and can feel a bit uncomfortable with a slippery floor adding to the inconvenience. However, the gym's condition and issues should be considered in the context of disruptions caused by Covid-19 restrictions.
FAQ
No, AC Hotel Atocha by Marriott doesn't have any pool.
No, a spa isn't available at AC Hotel Atocha by Marriott.
No, AC Hotel Atocha by Marriott doesn't allow dogs.
No, parking facilities aren't available at AC Hotel Atocha by Marriott.
