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Eurostars Madrid Tower

Madrid , Castellana, 259b (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEurostars Madrid Tower is a 5-star hotel that offers a luxurious stay with spacious rooms, complete bathrooms and stunning city views. While some guests noted maintenance issues and a lack of luxury feel for a 5-star hotel, the majority agree that it is a great business hotel and excellent for both rest and work-related travel. The hotel's location is convenient for both work and play with easy access to the airport and nearby shopping and dining options. The breakfast experience received mixed reviews, but the hotel's staff was mostly attentive and helpful. The hotel offers a spa and parking for guests, but reviews regarding these amenities are mixed. Overall, Eurostars Madrid Tower is a fabulous hotel in a beautiful area, just minutes from popular tourist spots and shopping centers.
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Hotel for Honeymoon

The hotel features a romantic offer including luxurious accommodation in a room at the upper floors, buffet breakfast with panoramic views over the city, a bottle of cava as well as strawberries with chocolate in the comfort of your room, ideal for the most unique and romantic honeymoon experience.

Skyscraper Hotel

Eurostars Madrid Tower is housed in the third tallest skyscraper in Spain, which is 236 metres tall. The hotel occupies the first 30 floors of the skyscraper.

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Infinity Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Infinity Pool

Room Types

Superior Double or Twin Room This room features free Wi-Fi and flat-screen satellite TV. It has a pillow menu and a private bathroom. It is equipped with a steam brush for clothes.

Junior Suite With a hydromassage shower, separate lounge, dressing room. It is equipped with a steam brush for clothes and a hair care set.

Skyline Superior Double or Twin Room This spacious room is located between the 16th and 27th floors, with excellent views of the city. It features free Wi-Fi and a flat-screen TV. It has a pillow menu and a private bathroom. It is equipped with a steam brush for clothes.

Junior Suite (3 Adults) With a hydromassage shower, separate lounge, dressing room. Free access to Turkish bath and sauna. It is equipped with a steam brush for clothes and a hair care set.

Junior Suite (2 Adults + 2 Children) With a hydromassage shower, separate lounge, dressing room. It is equipped with a steam brush for clothes and a hair care set.

Superior Double or Twin Room with City View These rooms are located between floors 14 and 20, and feature views to Paseo de la Castellana. This room features free Wi-Fi and flat-screen satellite TV. It has a pillow menu and a private bathroom. It is equipped with a steam brush for clothes .

Superior Double Room with Extra Bed This triple room has a minibar, view and air conditioning. It is equipped with a steam brush for clothes.

About Eurostars Madrid Tower

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Guest Reviews

8.8

Excellent

Location

The Eurostars Madrid Tower hotel may not be located right in the thick of the city center, but guests were pleased with its convenient access to the airport and other key destinations for both work and play. Those who appreciated a quieter area also enjoyed the tranquility of the location. The hotel's unique position in a towering skyscraper offered stunning city views and nearby shopping and dining options. While the location was a bit far from the city's main attractions, a nearby metro stop made travel to and from the center easy. Overall, guests were pleased with the quality and value of the hotel's location.

Breakfast

The breakfast at Eurostars Madrid Tower has received mixed reviews from guests. Some found it incredible and of high quality with great options on offer. The view from the breakfast area on the 30th floor is lovely, but some guests found it took too long to enter the dining room and others complained of dirty dishes. A few guests suggested the breakfast buffet could be improved with live cooking stations and more gluten-free options for a five-star hotel. However, many guests enjoyed the abundant and varied breakfast buffet with attentive service from the staff. Overall, the breakfast experience at Eurostars Madrid Tower seemed to be a hit or miss for guests.

Rooms

Travelers looking for modern and spacious rooms with incredible views might consider Eurostars Madrid Tower. While some guests noted issues such as broken lamps, scratched curtains and a lack of amenities like shampoo, many praised the cleanliness and decoration of the rooms. Some called them beautiful, while others found the wooden furnishings basic for a 5-star hotel. Junior suites were particularly noteworthy for their spacious and modern bathrooms. Some guests found the rooms lacking a luxury feel, but many appreciated the comfortable beds and friendly staff. Some reported maintenance issues like a faulty shower door or TV, but some were pleased with the helpfulness of the staff in addressing these issues. While some found the furnishings dated or in need of refreshing, others found the rooms elegant and meticulously cared for. Overall, rooms were described as comfortable, soundproofed and with nice decoration.

Beds

Eurostars Madrid Tower is a hotel that's well-known for its spacious rooms and comfortable beds. Guests have raved about the extra-long and extra-large beds that come with amazing views of the city. The beds are super comfy and some guests have even claimed that it's the most comfortable bed they've ever slept in. However, some guests have reported that the quality of the mattress and pillows in certain rooms were not up to par. Overall, Eurostars Madrid Tower prioritizes guest comfort and provides a satisfactory sleeping experience.

Cleanliness

The Eurostars Madrid Tower hotel receives mixed reviews regarding cleanliness with some guests describing it as "immaculate," "very clean," and "modern." However, other guests mention issues such as dirty windows, unclean whirlpool bathtubs and unfilled toiletry bottles. Several guests also note that the staff is polite and attentive, but there are concerns about their competency and the number of staff available. Despite some cleanliness concerns, guests appreciate the hotel's luxurious and comfortable rooms with good views.

Staff

Eurostars Madrid Tower boasts of an exceptional staff that go above and beyond in providing excellent service to their guests. The receptionists, particularly the women, are incredibly polite and welcoming. The entire team is attentive, very helpful and extremely courteous and professional throughout your stay. The hotel is conveniently located near the airport and the staff make your stay extra special with their kindness and hospitality. However, some guests have reported slight issues, such as the lack of turn down service throughout their two-night stay, the inefficiency of some personnel and rude behavior from one receptionist who claimed to be the manager. Nevertheless, the hotel's charming and friendly personnel who are always available to cater to guests' needs make up for these minor setbacks. Overall, the kindness, professionalism and attentiveness of the staff make the Eurostars Madrid Tower a wonderful place to stay when visiting Madrid.

Spa

The Eurostars Madrid Tower hotel has a spa available for guests, but reviews regarding spa access are mixed. Some guests were disappointed to learn that spa access is an additional €30 fee per person. For some, the quality and value of the spa did not meet their expectations. Some guests experienced cold water or limited hours and others found the spa to be small but relaxing with attentive staff. Notably, the spa on the top floor has incredible views. However, there were also reports of the spa being closed during some guests' stays. Overall, while the hotel itself is described as wonderful, it's advisable to research thoroughly before paying for spa access at Eurostars Madrid Tower.

Parking

The Eurostars Madrid Tower offers parking for guests, but several reviews mention that it can be difficult to find, even with GPS. Some recommend improving the signage. It's also noted that the hotel's location has street parking that may not be regulated yet, so be careful when parking there. On a positive note, the parking is spacious and there are many facilities available. Overall, the only noteworthy aspect of the Eurostars Madrid Tower's parking is that it is not free.

5 Star

Eurostars Madrid Tower is a 5-star hotel that has impressed some guests, describing it as exceptional and a coup de cœur. However, some reviewers noted that for a 5-star hotel, it needs some refreshing as there were some maintenance issues like noisy and malfunctioning heating. The hotel lacks a luxury feel for some, while others found it to be not worth the 5-star rating or the high price. Breakfast came up short for some, noting a lack of gluten-free options and live cooking stations. Despite the negative feedback, there were still plenty of guests who enjoyed their stay, describing it as a wonderful hotel with clean, comfortable and marvelous rooms. The staff was mostly attentive and the hotel's location and views were excellent. In conclusion, while the Eurostars Madrid Tower may have some areas that need improvement, it can still be a good choice for those visiting Madrid.

Business

Eurostars Madrid Tower is a recommended hotel for those travelling for business. It offers appealing facilities for large business events and is conveniently located near work sites. The hotel is great for recharging work devices with lovely views for breakfast and excellent amenities for relaxation after a busy day of meetings. However, some reviewers pointed out that the hotel lacks a luxury feel for a suite and could use a refresh despite being a 5-star hotel. Despite this, the majority agree that it is a great business hotel and excellent for both rest and work-related travel.

Luxury

Eurostars Madrid Tower offers a luxurious stay for guests with spacious rooms, complete bathrooms and stunning city views. The hotel provides all the expected 5-star services and while some reviews suggest it may need a refresh, others rave about its modern and well-maintained facilities. Guests appreciate the attention to detail in the beautiful rooms and the prestige of staying at such a high-end establishment. The hotel offers comfort, cleanliness and luxury with an amazing restaurant to top it all off. While a few complaints about check-in and issues with room quality arise, overall, Eurostars Madrid Tower is a fabulous hotel in a beautiful area, just minutes from popular tourist spots and shopping centers. For those looking for a dream hotel experience with all the bells and whistles, Eurostars Madrid Tower does not disappoint.

Yes, Eurostars Madrid Tower has pool(s) that belong to one or more of the following categories: Infinity Pool.

Yes, a spa is available at Eurostars Madrid Tower.

No, Eurostars Madrid Tower doesn't allow dogs.

Yes, parking facilities are available at Eurostars Madrid Tower.

Yes, Eurostars Madrid Tower has a gym.

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