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H10 Puerta de Alcalá

Madrid , Alcalá, 66 (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsH10 Puerta de Alcalá is a modern and stylish hotel located in a quiet yet convenient neighborhood, next to the Retiro Park and within walking distance of all main attractions. The hotel's proximity to Wizink Centre is a plus for those attending events there. The breakfast is highly praised by many guests with an excellent selection of hot and cold items and fresh fruit. The hotel boasts comfortable and modern rooms with recently renovated bathrooms and spacious layouts. If cleanliness is important to you when choosing a hotel, then H10 Puerta de Alcalá will not disappoint. The staff is exceptional with multiple reviews praising the friendliness, helpfulness and professionalism of the staff. The rooftop pool and bar have received rave reviews from guests with stunning 360-degree views of Madrid from the rooftop terrace. The hotel offers parking, but the spaces are limited and small. Overall, guests agree that H10 Puerta de Alcalá is an excellent choice for a clean and well-decorated hotel in a great location with exceptional staff and a fabulous rooftop experience.
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Hotel with Rooftop Pool

The H10 Puerta de Alcalá boasts the impressive El Cielo de Alcalá Terrace, which features a plunge pool complemented by panoramic views of Madrid's captivating skyline. An exclusive area set aside for hotel guests, it serves as a personal haven for relaxation and leisure. Here, visitors can lounge on sunbeds, sip on a favorite cocktail and soak up the Spanish sun. The rooftop pool invites guests to plunge into its refreshing waters, offering a perfect escape from the heat. This tranquil setting, coupled with the magical city views, creates an enchanting atmosphere that truly encapsulates the vibrancy and allure of Madrid, all while providing an intimate retreat for guests to unwind and relish in the joys of rooftop relaxation.

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Room Types

Standard Double or Twin Room This air-conditioned room features a satellite TV, a private bathroom with bath and shower and a minibar.

Standard Double or Twin Room with View Offering views of Alcalá Street, this stylish, air-conditioned room features a minibar, safe, satellite TV and a private bathroom with bath or shower.

Superior Family Room (3 Adults) This interior-facing family room has air conditioning, cable TV and soundproofing.

Superior Family Room (2 Adults + 2 Children) This interior-facing family room features a soundproofing, air conditioning and minibar.

Double Room with Terrace This double room features a private terrace with views of Alcalá Street.

Deluxe Double Room with Terrace This double room features a private terrace with views of Alcalá Street.

Superior Family Room (2 Adults + 1 Child) This interior-facing family room has a minibar, bathrobe, Nespresso coffee machine, air conditioning and soundproofing.

Deluxe Room (2 Adults + 1 Child) This interior-facing family room has a minibar, bathrobe, Nespresso coffee machine, air conditioning and soundproofing.

Deluxe Double Room This interior-facing family room has a minibar, bathrobe, Nespresso coffee machine, air conditioning and soundproofing.

Deluxe Room This interior-facing family room has a minibar, bathrobe, Nespresso coffee machine, air conditioning and soundproofing.

Basic Double Room This double room has a soundproofing, air conditioning and minibar. The Basic Room has a bed measuring 135 cm or 150 cm.

About H10 Puerta de Alcalá

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Guest Reviews

8.5

Very Good

Location

The H10 Puerta de Alcalá hotel has an excellent location, next to the Retiro Park and within walking distance of all main attractions. Guests love the quiet yet convenient neighborhood with many good restaurants and amenities nearby. It's also conveniently located near the stop for buses to the airport. The hotel's proximity to Wizink Centre is a plus for those attending events there. The Retiro Park is at your doorstep and it's only a short walk to the city center. The hotel is modern, clean and decorated with style, plus it offers great customer service. Some reviewers mention misleading photos of the swimming pool, but overall, the hotel's location is perfect for exploring the city.

Breakfast

The breakfast at H10 Puerta de Alcalá is highly praised by many guests with an excellent selection of hot and cold items and fresh fruit. Some guests found it expensive or just average, but the majority enjoyed the good quality, generous portions and diverse options. One guest even rated it as one of the best breakfasts they've ever had. For those with early departures, the hotel offers a good picnic option. While there were some negative reviews, these were in the minority and not indicative of the general consensus. Regardless of the mixed feedback, many guests appreciated the hotel's terrace and restaurant ambiance, making it an enjoyable experience overall.

Rooms

The H10 Puerta de Alcalá hotel boasts comfortable and modern rooms with recently renovated bathrooms and spacious layouts. While some guests commented on the lighting being basic and the rooms being a little small for the price, the rooms were generally described as clean and well-equipped with comfortable beds. Some rooms had great balconies or nice views, while others faced interior patios that guests found less appealing. Despite some complaints about construction noise or malfunctioning lights, guests praised the room cleanliness and comfy beds. Overall, while some guests wished for larger rooms and better lighting, others found the rooms to be lovely and spacious with modern amenities.

Beds

The H10 Puerta de Alcalá has received rave reviews for their super comfy beds, which guests describe as muy comoda and their pillows and beds are great. The hotel staff was quick to solve any issues with the beds and guests have described their camas as very good and even the best beds they have ever tried. While some guests found the beds a bit soft, overall the majority found the beds to be incredibly comfortable and would return without hesitation. The only minor complaints were some small beds and one guest found their mattress to be a bit worn out. Overall, guests agree that the beds and overall comodidad of the hotel were excellent.

Cleanliness

If cleanliness is important to you when choosing a hotel, then H10 Puerta de Alcalá will not disappoint. Many guests praise the hotel's impeccable cleanliness, from the rooms to the common areas. The decoration is also appealing, contributing to the overall pleasant atmosphere. The rooms are comfortable, well-equipped and come in varied sizes, but all share the same level of attention to cleanliness. Although some guests mention minor setbacks, such as ongoing renovations or maintenance issues, these do not seem to affect the overall quality of cleanliness. In summary, if you're looking for a clean and well-decorated hotel in a great location, H10 Puerta de Alcalá should be on your list.

Staff

If you're looking for a hotel with exceptional staff, H10 Puerta de Alcalá is definitely worth considering. Multiple reviews praised the friendliness, helpfulness and professionalism of the staff. Guests specifically mentioned Eva and Javier at the front desk, a Colombian bartender and Jorge as standout employees. The staff spoke English, were attentive and always willing to help. The hotel's facilities were clean and well-maintained and they offer a great location. The breakfast was also delicious. The only critique was that some staff members struggled with English. Overall, the staff made guests feel welcome and well-cared for throughout their stay.

Pool

If you're looking for a hotel with a stunning pool, H10 Puerta de Alcalá may just be the spot for you! While some visitors found the pool to be small, it's perfect for those hot days when you need a refreshing dip. The hotel also boasts an outdoor pool and an infinity pool. But that's not all - the rooftop pool is lovely and pairs perfectly with the amazing rooftop restaurant bar. Unfortunately, the roof terrace may be closed depending on the weather, but when it is open, it's a breathtaking spot. Some guests warn that the roof pool is quite tiny, but it's still well worth checking out! Additionally, the hotel's location and rooftop pool are definite highlights, earning them a 10/10 rating. So, pack your swimsuit and prepare for some fun in the sun at H10 Puerta de Alcalá!

Parking

If you're planning to stay at the H10 Puerta de Alcalá, it's good to know that the hotel offers parking, which is a big plus considering the location. However, it's important to note that the spaces are limited, small and can be difficult to maneuver in and out of. It would be wise to reserve your spot ahead of time. Also, the cost of parking seems high in comparison to the restricted size of the slots. Nonetheless, the hotel employees are incredibly helpful in assisting you to find alternate parking options like the nearest garage for bigger vans. The hotel also boasts an electric car charger.

Rooftop Pool

The rooftop pool and bar at H10 Puerta de Alcalá have received rave reviews from guests. Many praised the stunning 360-degree views of Madrid from the rooftop terrace, calling it a beautiful and fabulous place. Sunbeds were occasionally being shifted around, but this did not detract from the overall experience. Guests also appreciated the attentive staff with Eva and Javier at reception being highlighted for their excellent service. The location was also considered top-notch and the rooftop bar and restaurant were standout features of the hotel. In short, if you're looking for an unforgettable rooftop experience in Madrid, H10 Puerta de Alcalá has got you covered.

Yes, H10 Puerta de Alcalá has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at H10 Puerta de Alcalá.

No, H10 Puerta de Alcalá doesn't allow dogs.

Yes, parking facilities are available at H10 Puerta de Alcalá.

No, H10 Puerta de Alcalá doesn't have a gym.

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