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The Gateway Hotel Pasumalai Madurai

Madurai , No. 40 Tpk Road, Pasumalai (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Gateway Hotel Pasumalai Madurai is a stunning 5-star hotel located on top of the Pasumalai hills, offering breathtaking views of Madurai and its mesmerizing temple. The property is nestled in 63 acres of lush greenery, providing a serene and spacious environment for visitors. The hotel's staff is described as exceptional with guests praising their courteous and helpful nature. The rooms are generally considered to be clean and comfortable with good quality facilities and amenities, though some reviews noted that the property is old and could be maintained better. The breakfast and dinner are tasty, timely and hygienic with some guests loving the variety of Southern Indian cuisine on offer. The hotel's pool area is also praised for its good size and great views of the city. Families traveling with children will love the tailor-made activities for kids, making it easy to keep them entertained throughout their stay. Overall, The Gateway Hotel Pasumalai Madurai is an exceptional estate that exceeds expectations and provides a unique experience for travelers looking for a luxurious stay in Madurai.
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Categories

Boutique-style Hotel

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Tennis Courts

Hotel for Yoga

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Heritage Room Garden View King Bed Overlooking the garden, each air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

Premium Room Garden View King Bed Overlooking the garden, each air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

Colonial Room Garden View King Bed Overlooking the garden, each air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

Colonial Room Garden View Twin Bed Overlooking the garden, each large air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

Heritage Room Garden View Twin Bed Overlooking the garden, each air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower.

Premium Room Garden View Twin Bed Overlooking the garden, each air-conditioned room is equipped with a minibar, flat-screen satellite TV and sofa. The private bathroom comes with a hairdryer and shower. It offers additional space.

Suite The unit offers 1 bed.

Luxury Suite Garden View King Bed This suite has a private bathroom, a minibar and a tea and coffee maker. The unit has 1 bed.

About The Gateway Hotel Pasumalai Madurai

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Guest Reviews

8.8

Excellent

Location

The Gateway Hotel Pasumalai Madurai boasts a breathtaking location on top of the Pasumalai hills, offering guests stunning views of Madurai and its mesmerizing temple. Nestled in 63 acres of lush greenery, this heritage property is an oasis of calm above the hustle and bustle of the town, providing a serene and spacious environment for visitors. The sprawling grounds are home to many peacocks and pea hens and guests can enjoy walking around the property early in the morning to take in the beautiful scenery. The location of the resort is very picturesque and guests describe it as an ideal location from where the whole city view can be seen. The atmosphere is peaceful and the staff is friendly and caring. While the resort is away from the city, it is only a short tuk-tuk ride away from the center. The location is exceptional with some guests describing it as the best location in Madurai to stay. Overall, the Gateway Hotel Pasumalai Madurai is an excellent choice for travelers looking for a fantastic setting, amazing views and a unique experience.

Breakfast

Guests have mixed feelings about the breakfast at The Gateway Hotel Pasumalai Madurai. While some say it was extraordinary and excellent, others think it could have been better. Most reviewers say the food was very good and there was a variety of South Indian and continental fare. However, some suggest adding more items to the buffet and improving the quality and taste of the food. Despite the mixed reviews, guests enjoyed the breakfast overlooking the city and appreciated the timely and hygienic service during breakfast and dinner.

Dinner

The dinner at The Gateway Hotel Pasumalai Madurai garnered mixed reviews from guests. While some found it overpriced and uninspired, others loved the variety of Southern Indian cuisine on offer. The views from the restaurant were stunning but the service needed more training. Guests enjoyed the breakfast and the dinner, which were tasty, timely and hygienic. The highlight for some was the fantastic dinner on the lawn. However, the lack of local cuisine disappointed some with too much North Indian food on the menu. But despite these criticisms, overall the food was delicious with guests raving about the quality and taste of the dishes.

Rooms

The Gateway Hotel Pasumalai Madurai is a beautiful heritage hotel that is lush and verdant. The ambience is very good and the rooms are spacious and beautifully designed, making for a nice and pleasant stay. While some reviews noted that the property is old and could be maintained better, the rooms are generally considered to be clean and comfortable with good quality facilities and amenities, though the furniture could use some mending and repair. Some rooms have large verandas overlooking the garden, while others are cottages with well-designed large terraces. However, a few negative reviews mentioned issues such as poorly maintained amenities, dirty rooms and difficult access, while one guest complained about being cheated with a misleading upgrade, uncomfortable beds and missing headrests. Nonetheless, overall, the stay in the big clean rooms is amazing, making The Gateway Hotel Pasumalai Madurai a great choice for travelers who want to experience staying in a colonial mansion.

Cleanliness

The Gateway Hotel Pasumalai Madurai is a stunning property that is well-maintained and adheres to COVID-19 related safety protocols, according to guest reviews. The location overlooking Madurai city is breathtaking and the peacocks and birds on the property add to the serene environment. The rooms and bathrooms are clean and comfortable with good A/C. Guests appreciated the mosquito control and general cleanliness; however, some noted that there were cobwebs in the bathroom and the property needed improvement. A few negative reviews mentioned dirty rooms, leaking taps, broken flooring and stains on towels. Nevertheless, the majority of guests were satisfied with the cleanliness and maintenance of the hotel.

Staff

The reviews of The Gateway Hotel Pasumalai Madurai's staff are overwhelmingly positive with many guests praising their courteous and helpful nature. Front desk manager Vinoth is described as exceptional, along with others such as Thangapandian, Armugan, Pandian, Alur, Ishwar, Muthukumar and Vimal. The staff's warmth and attentiveness, as well as their willingness to go above and beyond to ensure guests have a comfortable stay, are also noted. The property's natural beauty and well-maintained grounds, along with the great food, are also highlighted in the reviews. The only negative comments were focused on the slow response time from staff in some cases, but these were rare instances. Overall, guests are impressed with the level of service provided by The Gateway Hotel Pasumalai Madurai's staff.

Pool

The Gateway Hotel Pasumalai Madurai boasts a lovely and relaxing pool area perfect for a refreshing dip. Guests have praised the pool's good size and great views of the city, making it an ideal spot for some rest and relaxation. Despite a few comments highlighting the need for improvements on pool facilities and some amenity closures, overall, visitors have described the swimming pool as a good addition to the hotel's facilities. A bonus for some is the fact that the garden pool is not too deep, making it more accessible to a wider range of swimmers. All in all, the hotel's pool area is definitely worth a visit during your stay.

Family

Families traveling with children will love The Gateway Hotel Pasumalai Madurai. With tailor-made activities for kids, it's easy to keep them entertained throughout your stay. The resort is perfect for those looking to spend quality time with family in a peaceful, natural environment. Multiple guests have booked multiple rooms and enjoyed a great stay with their loved ones. While the resort may be difficult for older individuals with mobility issues, families planning a Taj experience will not be disappointed. Overall, the hotel is a wonderful blend of nature and amenities, sure to please families on their holiday.

5 Star

The Gateway Hotel Pasumalai Madurai has been described as a fantastic and superb five-star hotel in a wonderful location. Guests have emphasized that the hotel is exceptional and everything about it is amazing, making it the perfect place to stay. The staff have been praised for being super co-operative and helpful, ensuring guests have an enjoyable stay. The old English colonial style of the hotel has been appreciated by many, making it a star comfort hotel. The location is superb and provides a magnificent view overlooking Madurai city with the peacocks and birds on the property adding to the peacefulness of the place. However, some guests have expressed disappointment with the bed being hard and uncomfortable not meeting the 5-star standards and the standard internet plan provided not working with the premium plan being offered at a high price which guests found atrocious. Nevertheless, the hotel has been described overall as an exceptional estate and with such qualities, guests are sure to want to stay longer.

Luxury

If you're looking for a luxurious stay in Madurai, The Gateway Hotel Pasumalai is the perfect place for you. With its beautiful heritage architecture and old English colonial style, this 5-star hotel provides an authentic and flavourful food experience. Guests rave about the fantastic property, exquisite cleanliness and stunning views overlooking Madurai city. You'll even be greeted by peacocks and birds on the property! Although some guests found the beds were not up to their 5-star standard, overall, The Gateway Hotel Pasumalai is a top hotel that exceeds expectations. It's a Star comfort hotel that offers a very good experience for a short stay. If Taj keeps all its Heritage hotels like this place, it is a pity for their vision for what they want to do in the hospitality business.

Yes, The Gateway Hotel Pasumalai Madurai has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Gateway Hotel Pasumalai Madurai.

Yes, The Gateway Hotel Pasumalai Madurai welcomes dogs.

Yes, parking facilities are available at The Gateway Hotel Pasumalai Madurai.

Yes, The Gateway Hotel Pasumalai Madurai has a gym.

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