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Summary of reviewsThe Mövenpick Hotel Mansour Eddahbi Marrakech consistently excels in offering an exceptional blend of convenience and comfort, bolstered by its strategic location. Nestled in the heart of Marrakech, it provides easy accessibility to key attractions and offers both serenity and cleanliness, making it an ideal base for exploring the city. Guests benefit from its proximate position to trendsetting venues, main streets and various dining options with additional perks such as a beautiful garden retreat surrounding the swimming pool.
The breakfast service at the hotel stands out with its wide variety, generous portions and excellent service, particularly highlighted by the Moroccan pancakes and the friendly demeanor of the staff. The lavish and diverse buffet caters to all taste preferences, making breakfast a delightful start to the day. While dinner experiences are generally praised for the quality and variety of food, service inconsistencies and high costs are noted critiques.
Guest rooms are appreciated for their spaciousness, cleanliness and comfort. Suites, in particular, are highly rated for their well-equipped and large spaces, some featuring beautiful terraces. However, a few guests have pointed out the need for refurbishment in certain areas and occasional maintenance issues. The hotel maintains high cleanliness standards, from guest rooms to communal areas, facilitated by a professional and attentive cleaning staff.
The exceptional staff frequently leaves a lasting impression on guests, contributing significantly to the hotel's welcoming atmosphere. Various staff members, including those at the reception and housekeeping, receive specific commendations for their dedication and helpfulness. The majority of interactions with the staff are positive, underscoring the hotel's commitment to guest satisfaction.
The Wi-Fi at the hotel garners mixed reviews with some guests appreciating the connection speed while others encounter spotty service. Similarly, the spa receives mixed feedback, appreciated for the quality of treatments but occasionally falling short in maintenance and cleanliness. The gym, in contrast, is highly praised for its modern equipment and spacious, well-maintained facilities.
The pool area, featuring multiple pools including heated options, is a standout feature, earning high praise for its pleasant and clean environment, as well as the attentive poolside service. However, a few guests suggest improvements in pool bar service and better enforcement of adult-only areas.
The hotel is particularly family-friendly with its highly-praised kids club and child-friendly facilities. Attentive staff members ensure that children are well-entertained and cared for, enhancing the overall family experience. With its welcoming and professional staff, coupled with comfortable and spacious rooms, the hotel caters effectively to families, ensuring a pleasant stay for guests of all ages.
In summary, Mövenpick Hotel Mansour Eddahbi Marrakech offers a well-rounded, high-quality experience for its guests, bolstered by excellent service, strategic location and comprehensive amenities that cater to both solo travelers and families alike. Show more
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Hotel with EV Charging Stations
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Hotel near Golf Courses
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Children's Pool Private Pool Outdoor Pool
Business Hotel
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EV charging stations
Accessible Hotel
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5-Star Hotel
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Hotel with Private Pool Rooms
Hotel with Children's Pool
Hotel with Heated Pool
Room Types
Superior King RoomThe spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Deluxe King RoomThe spacious triple room offers a tea and coffee maker, a wardrobe, as well as a private bathroom boasting a bath and a hairdryer. The triple room has carpeted floors and features a safe deposit box, heating and city views. The unit has 1 bed.
Deluxe King Room with Garden ViewThe spacious triple room provides a tea and coffee maker, a wardrobe, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Superior King Room with ViewThe spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a carpeted floor and heating. The unit offers 1 bed.
Superior King Room with Terrace and Pool ViewThe spacious double room provides a wardrobe, a safe deposit box, a terrace with pool views as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.
Prestige King Suite with Living Room and SofaThis spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath or a shower and free toiletries. The suite is furnished with a desk and a seating area and offers a tea and coffee maker, a wardrobe and garden views. The unit has 2 beds.
Junior Suite with Living Room and SofaBoasting 1 bedroom, this suite has 1 bathroom with a bath or a shower, a seating area and terrace where you can relax. Among the room amenities are a tea and coffee maker, a wardrobe and a safe deposit box as well as garden views. The unit offers 3 beds.
Two-Bedroom Family SuiteThis spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath or a shower and free toiletries. The suite features a tea and coffee maker, a seating area, a wardrobe as well as a terrace with garden views. The unit offers 3 beds.
Superior Twin RoomThe spacious double room provides a wardrobe, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a carpeted floor and heating. The unit offers 2 beds.
Superior Twin Room with ViewThe spacious double room features a wardrobe, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a carpeted floor, heating and garden views. The unit has 2 beds.
Two-Bedroom Penthouse with Living Room and Private PoolThe spacious suite provides a tea and coffee maker, a safe deposit box, a terrace with garden views as well as a private bathroom featuring a bath or a shower.
Guest Reviews
8.5
Very Good
Location
Mövenpick Hotel Mansour Eddahbi Marrakech boasts an enviable location that has garnered high praise from its guests. Nestled in the heart of Marrakech, the hotel provides easy accessibility to both the old town and the new city area. Guests appreciate the proximity to key attractions such as Jemaa El Fna and Majorelle Garden, all within a 10-minute reach. The hotel's position midway between the Medina and the airport makes it convenient for travelers with many expressing satisfaction at the short taxi rides or walks to the vibrant central areas.
The surrounding neighborhood and the warm welcome guests receive contribute significantly to the overall experience, emphasizing a sense of tranquility and cleanliness. The hotel's strategic location ensures guests are never far from the city's trendiest venues, main streets and a variety of dining options. Whether exploring the heart of Hivernage or walking to the upmarket M Avenue, the hotel's geographical placement enhances the enjoyment of their stay.
Moreover, the beautiful garden surrounding the swimming pool offers a serene retreat after a day of exploring. The combination of an excellent position, quality facilities and a service-oriented approach solidifies Mövenpick Hotel Mansour Eddahbi Marrakech as a top choice for visitors seeking both convenience and comfort in Marrakech.
Breakfast
The breakfast at the Mövenpick Hotel Mansour Eddahbi Marrakech receives high praise from guests. It is lauded for its wide variety, generous portions and exceptional service. Moroccan pancakes made by Fatima and the warm hospitality, notably from Khadija at the lemcemen stand and Mrs. Khaoula, contribute to the delightful experience. The buffet is described as lavish, diverse and rich in options, catering to all taste preferences and appetites. The breakfast offerings are consistently described as delicious, high-quality and thoughtfully curated with particular acclaim for the omelette station.
Despite some comments on overcrowding and occasional disorganization, the overall feedback remains overwhelmingly positive, highlighting the plentiful, hearty and varied selections available. The friendly staff and beautiful breakfast ambiance further enhance the dining experience, making it a significant highlight of the stay at this hotel. While a few guests noted the need for more healthy options or felt certain areas could be improved, the majority found the breakfast to be a delightful start to their day.
Dinner
The dinner experience at Mövenpick Hotel Mansour Eddahbi Marrakech is a mixed bag. On the positive side, guests highlight the good quality of food, describing it as excellent and exquisite, particularly praising the varied dining options and array of choices available for dinner. The à la carte restaurant and live music at the Saray restaurant are especially recommended with many diners enjoying the lovely and varied evening buffet, despite its high cost.
However, several criticisms were noted, particularly regarding service quality. Reports indicate that the staff, though generally attentive and respectful, sometimes struggle with English and are occasionally insufficient in number, leading to long waiting times. Specific instances of poor service, such as diluted orange juice and misleading wine service, detract from the overall experience. Additionally, some food offerings, including cocktails at the bar and certain dishes like the Caesar salad, fell short of expectations.
While the breakfast and certain meals at the restaurants are well-received, issues like the complexity of room service and high prices for in-room dining may be a deterrent. Overall, the dining experience has its highlights but is marred by inconsistent service and occasional lapses in food quality.
Rooms
The rooms at Mövenpick Hotel Mansour Eddahbi Marrakech are generally praised for their spaciousness, cleanliness and comfort. Many guests found the rooms to be well-appointed with necessary amenities such as fridges, kettles and comfortable bedding. The suites, in particular, received high marks for being large, well-equipped and very clean. Some rooms even feature beautiful terraces with good views, adding to the pleasant stay.
However, the reviews also noted several areas in need of improvement. Some rooms appeared dated with old furniture and carpets and occasional issues with maintenance were reported, including clogged bathtubs, faulty air conditioning and poor lighting systems. A few guests mentioned that the rooms did not match the luxurious ambiance of the lobby and public areas. Problems with room cleanliness also surfaced occasionally, detracting from the overall experience.
Guests who stayed in the suites or on higher floors seemed to have a better experience compared to those in standard rooms, some of which faced less appealing views such as walls or abandoned areas. Despite these concerns, the majority of reviews highlighted the spaciousness, comfort and satisfactory service in their rooms, making it a recommended place to stay, especially in the suites.
Beds
Guests at the Mövenpick Hotel Mansour Eddahbi Marrakech have generally praised the comfort of the beds. Many highlighted the beds as being very comfortable, cozy and even described them as "amazing" and "spectacular." The bedding, often cited as being large and perfect, contributed significantly to a restful night's sleep. Guests appreciated the top-notch quality of the bedding and the comfort of the extra-large beds available in some rooms.
Despite this, there were occasional mentions of issues such as thin, overly soft pillows and some beds being uncomfortable or in need of maintenance. A few reviews mentioned the size of the double beds being a bit small and some beds being a little worn out. There were also remarks about mattresses being too hard for some guests' tastes. Overall, while most guests enjoyed a comfortable sleeping experience, there were isolated concerns about bed and pillow firmness and quality.
Cleanliness
The Mövenpick Hotel Mansour Eddahbi Marrakech has garnered numerous praises for its cleanliness and overall upkeep. Guests frequently highlight the spacious, well-maintained and immaculate rooms, noting that they are attended to meticulously with consistent, thoughtful touches. The hotel's environment, from the rooms to the sun loungers and pool areas, exudes a high level of hygiene and cleanliness, contributing to a pleasant and comfortable stay.
Visitors also appreciate the beautiful and clean structure of the hotel, set in a magnificent and well-located neighborhood. With a clean atmosphere and clean surroundings, the hotel ensures that guests feel at home. The cleanliness of the facilities, including the pool and communal areas, is particularly commendable, contributing to the hotel's reputation for offering a hygienic and spotless experience.
While there are some isolated concerns regarding outdated and less maintained aspects, such as balcony furniture and occasional lapses in room service, the hotel's overall standards in cleanliness and maintenance are widely acknowledged and lauded by many.
The professional and friendly cleaning staff also contribute significantly to the positive impression of cleanliness, ensuring that both rooms and communal areas are kept in impeccable condition. All in all, the Mövenpick Hotel Mansour Eddahbi Marrakech offers a clean, comfortable and stylish stay in a prime location with high standards of hygiene that exceed many guests' expectations.
Staff
At Mövenpick Hotel Mansour Eddahbi Marrakech, the staff consistently leaves a lasting impression on guests, contributing significantly to their positive experiences. Across various reviews, phrases such as extremely attentive and always ready to help frequently highlight the dedication and responsiveness of the hotel's team. Notable individuals such as Mr. Lahcen ABAHRI, Ms. Oumaima Furnous and Ms. Hanane Bouamar receive special mentions for their exceptional service and professionalism.
Guests repeatedly praise the warm welcome and kind demeanor of the entire team with many noting that the staff cannot do enough to help and is very attentive. The reception staff, including names like Mohammed Fettane, Hamza and Hanane, stand out for their friendly and accommodating nature, making check-in and check-out processes smooth and pleasant. Similarly, the pool, bar and housekeeping teams receive accolades for their top-notch service and friendly attitude.
The customer relations manager, Mr. Lahcen ABAHRI, is frequently recognized for his impeccable service and dedication to ensuring guests' satisfaction. Other staff members in various roles, such as the concierge and the customer relations team, are also highlighted for their availability, professionalism and constant readiness to assist.
While most comments are overwhelmingly positive, reflecting an attentive and highly professional staff, there are occasional mentions of areas needing improvement, such as specific interactions at the concierge desk. Overall, the staff at Mövenpick Hotel Mansour Eddahbi Marrakech is described as superb, contributing significantly to the hotel's welcoming atmosphere and making guests’ stays exceptionally pleasant.
Wi-Fi
The Wi-Fi at the Mövenpick Hotel Mansour Eddahbi Marrakech has received mixed reviews. On the positive side, guests have appreciated the internet speed and remarked that the Wi-Fi worked perfectly and is excellent in some areas. Others mentioned that the Wi-Fi is very nice and good. However, several guests reported issues, noting that the connection was spotty, of unequal quality or stopped working at times, particularly in the rooms. There were instances where the Wi-Fi was limited or there was no internet access at all. While there are clear highlights regarding the Wi-Fi, some inconsistency remains in its overall performance.
Spa
The spa at Mövenpick Hotel Mansour Eddahbi Marrakech has received mixed reviews from guests. Several guests appreciated the quality of the spa treatments and massages, describing them as well-executed and praising the professionalism of staff members like Amal and Rajiane. The fitness room, yoga classes and health club associated with the spa were also noted positively with some highlighting the amazing gym and spa services.
However, criticisms were also prevalent. Some guests were disappointed with the cleanliness and maintenance of the spa facilities, mentioning that the sauna was out of order and the spa area was not up to expected standards. Despite its beautiful appearance, the treatment rooms were reported to be plain and unattractive and the overall spa experience did not always match the hotel's luxurious reputation.
In summary, while some visitors had a relaxing and enjoyable time at the spa, others felt it fell short of the high standards they anticipated.
Gym
The gym at Mövenpick Hotel Mansour Eddahbi Marrakech receives high praise for its well-equipped and spacious facilities. Guests consistently describe it as a great and high-tech fitness room, emphasizing the fantastic range of equipment available. The immaculate condition of the fitness area adds to its appeal. Overall, the gym is highlighted as a wonderful place for exercise, contributing positively to guests' experiences at the hotel. However, there are brief mentions suggesting that maintaining the cleanliness and overall upkeep could enhance the facilities further.
Pool
The Mövenpick Hotel Mansour Eddahbi Marrakech boasts an expansive and diverse pool area that has garnered positive acclaim from guests. Featuring multiple pools, including several heated options, the hotel aims to cater to both families and adults. The poolside environment is noted for its pleasant atmosphere and cleanliness with ample sunshine and well-maintained gardens enhancing the overall experience.
Guests particularly appreciate the large and beautiful pools, as well as the concept of an adult-only heated pool for a more serene experience. Families find the pools enjoyable for children, adding to the hotel’s appeal for guests of all ages. The dedicated pool staff and professional guest relations team, including mentions of Hanan and Oumaima, contribute to the high level of service that complements the excellent pool facilities.
However, there are a few areas for improvement. Some guests found the pool bar service slow and pointed out that the pool reserved for adults was sometimes crowded with children. A few reviews mentioned that certain pools were not heated as expected and updates to pool lounges have also been suggested. Despite these minor issues, the overall sentiment towards the pool area remains overwhelmingly positive, highlighting it as one of the standout features of the hotel.
Family
Mövenpick Hotel Mansour Eddahbi Marrakech seems to be a top choice for families looking for a holiday destination that caters well to children. The kids club receives high praise with notable mentions of staff members Touria, Ikbal and Nezha for their attentive and engaging activities that kept the children entertained throughout their stay. Many families highlighted the joy their kids experienced at the club, making their vacation more enjoyable.
The hotel’s facilities also stand out with mentions of several pools, including a heated one, which is ideal for young children. The children’s play area and the family-friendly atmosphere further enhance the hotel's appeal to those traveling with kids.
Families have reported a high level of satisfaction with the welcoming and professional staff, who made the reservation and arrival processes smooth and pleasant. South of the kids' activities, the hotel also takes into consideration the needs of babies and younger children, ensuring a comfortable stay for all family members.
There are frequent mentions of a friendly environment, making it an ideal location for family visits. The hotel also seems to accommodate various family sizes effectively, often upgrading children's rooms to better suit their needs. While some guests pointed out minor issues like the enforcement of pool rules, the overall consensus is that Mövenpick Hotel Mansour Eddahbi Marrakech is a highly recommended choice for family vacations.
5 Star
Mövenpick Hotel Mansour Eddahbi Marrakech receives mixed reviews with some guests applauding its international standards and recommending it as a five-star experience, while others find it lacking in certain aspects expected from a hotel of this caliber. The hotel is praised for its overall service, which some guests describe as beyond the expected five-star standard and many highlight their pleasant holidays and satisfactory stays, worthy of repeating.
However, several guests express dissatisfaction with specific services, noting that the hotel's operation of air conditioning appears to be cost-saving rather than guest-centered, which is unexpected in the hot climate of Marrakech. The availability of poolside sun loungers is also an issue with guests finding that spaces are reserved even when chairs are visibly empty, a frustrating occurrence for a five-star establishment.
There are comments on the quality of amenities such as bathroom robes, which some deem suitable only for a two or three-star hotel rather than a five-star one. Pillow firmness options are also a noted omission, detracting from the overall luxury experience. Despite these shortcomings, some guests continue to highly recommend the hotel for its worthiness as a five-star destination, appreciating the courteous and helpful staff and find the hotel’s environment conducive to a satisfying stay.
In conclusion, while Mövenpick Hotel Mansour Eddahbi Marrakech has its commendable aspects and many return guests, certain inconsistencies in services and amenities prevent it from fully meeting the expectations tied to its five-star rating for some visitors.
Business
Mövenpick Hotel Mansour Eddahbi Marrakech stands out as a top choice for business travelers, noted for its excellent service and high-standard business conference facilities. The hotel is praised for its convenience, offering an ideal setting for business meetings and stays. Guests commend the business center, which is equipped with good WiFi, making it highly functional for business needs. Overall, the hotel is recognized as great for business trips, delivering on both comfort and professional requirements.
Accessible
The Mövenpick Hotel Mansour Eddahbi in Marrakech stands out for its accessibility and excellent location. Guests highlight the beautiful surroundings and commend the great service provided by the staff. The hotel offers accessible rooms and is well-located for guests with walking disabilities. It's particularly convenient for visitors arriving by car and is easily reachable from the port. The hotel features both a pool and a heated pool, although accessing the children’s pool with a stroller may be challenging due to the lack of a slope. Positioned at the heart of the city, it is close to main facilities and elevators, making it a practical choice for families and regular visitors.
Children's Pool
Mövenpick Hotel Mansour Eddahbi Marrakech stands out as an ideal destination for families with young children. The children’s pool is regarded as great, providing safe and enjoyable water activities for the little ones. Complemented by a designated small pool for children, the hotel ensures the younger guests have a dedicated space to splash around.
The Kids Club is another highlight, offering a variety of engaging activities such as pottery, cooking workshops and treasure hunts. Many parents expressed gratitude towards the staff, specifically mentioning Touria, Ikbal and Nezha, for creating memorable experiences for their children. The Kids Club caters to children up to age 12, making it a versatile option for families.
However, there was some feedback regarding the need for more indoor pools for children, suggesting that the hotel could benefit from expanding its indoor facilities. Despite this, the overall sentiment is positive with particular praise for the attentiveness of the staff. Families will also appreciate the hotel's authentic Moroccan culinary offerings, including delightful pancakes prepared by Fatima.
In summary, the Mövenpick Hotel Mansour Eddahbi Marrakech provides a child-friendly environment with dedicated pools and a highly appreciated Kids Club, making it a solid choice for a family vacation.
Heated Pool
The Mövenpick Hotel Mansour Eddahbi Marrakech offers a remarkable feature: several heated swimming pools. This amenity has garnered highly positive feedback from guests, who appreciated the luxury and comfort it provided. It's noted that such pools are a rarity among hotels, making it a standout feature. Guests found the heated pool to be a delightful and highly desirable bonus, adding up to a genuine 5-star experience. The adult-only heated pool is also specifically mentioned, catering to those seeking a more exclusive and tranquil swimming option. Overall, the heated pools contribute significantly to the allure and satisfaction of the hotel stay.
Outdoor Pool
The outdoor pool area at Mövenpick Hotel Mansour Eddahbi Marrakech receives high praise for its amazing and well-equipped facilities. The pools are described as warm, clean and comfortable, offering a beautiful and well-organized environment. Guests appreciate the availability of many sunbeds and the option of a heated adult-only pool. The addition of a lovely pool bar contributes to the overall positive experience. Entertainment by the pool has been well-received, providing a good mix of relaxation and enjoyment. Despite some mentions of occasional crowding and higher drink prices, the general consensus highlights the impressive quality and cleanliness of the pool area, making it a standout feature of the hotel.
Luxury
The Mövenpick Hotel Mansour Eddahbi Marrakech is an exceptionally luxurious destination that stands out as one of the best and most beautiful places to stay in Morocco. This five-star establishment is renowned for its sublime ambiance and top-notch service, fitting for a luxurious getaway. The hotel boasts a large territory with lush gardens and a pleasant locality situated in a prime neighborhood.
Guests praise the hotel for its remarkable and sumptuous decorations, making every inch of the property reflect true luxury. The amenities are state-of-the-art and the carpeting luxurious, contributing to the overall feeling of opulence. The hygiene standards are impeccable, adding to the high-class experience. Despite its luxury, the hotel maintains a friendly atmosphere, offering top-notch service that is professional, especially highlighted by professionals like Oumaima Farnousse and Laila Baalal.
The hotel is not only luxurious but also well-located, adding to its appeal. Its royal welcome ensures a warm and memorable stay, reinforced by the exceptionally decorated common areas and rooms. Every aspect of the Mövenpick Hotel Mansour Eddahbi Marrakech exudes the quality and elegance that one would expect from a luxury five-star resort.
Yes, Mövenpick Hotel Mansour Eddahbi Marrakech has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Private Pool, Outdoor Pool.
Yes, a spa is available at Mövenpick Hotel Mansour Eddahbi Marrakech.
No, Mövenpick Hotel Mansour Eddahbi Marrakech doesn't allow dogs.
Yes, parking facilities are available at Mövenpick Hotel Mansour Eddahbi Marrakech.
Yes, Mövenpick Hotel Mansour Eddahbi Marrakech has a gym.