Quality Inn & Suites Matthews - Charlotte is praised for its advantageous location, offering easy access to highways and nearby attractions while maintaining a tranquil environment. Its proximity to downtown Charlotte and various venues makes it suitable for both leisure and business travelers, especially those attending local events. Guests appreciate the convenient access to shopping centers, restaurants, and essential amenities despite some finding it remote for taxi reliance.
The complimentary breakfast is generally well-received, with guests enjoying the variety of hot and cold options, which exceed typical hotel expectations. While there are occasional criticisms like cold or stale items, the overall breakfast experience is enhanced by attentive staff who ensure a clean dining area.
Room cleanliness is a standout feature, with guests appreciating the spacious and comfortable accommodations equipped with useful amenities such as a fridge and microwave. Although some furniture is noted as outdated and rare cleanliness issues are reported, the majority of feedback highlights the dedication to maintaining neat, fresh-smelling rooms.
The hotel's staff is consistently lauded for their friendliness and outstanding service, significantly enhancing the guest experience. Their helpful and accommodating nature, coupled with genuine smiles, leaves a positive impression, making guests feel welcomed and valued.
While the comfort of the beds receives mixed reviews—with many finding them cozy and restful—there are mentions of discomfort from certain beds. Despite this, the overall value for the price is acknowledged by guests, who often express intentions to return.
Quality Inn & Suites Matthews - Charlotte effectively delivers a consistent 3-star experience that meets the expectations for a budget-friendly roadside inn. The combination of a convenient location, satisfactory breakfast, clean rooms, and superb staff support a broadly positive stay that fulfills the needs of travelers seeking practical and affordable accommodation.
Categories
Parking
This hotel consistently offers free parking, making it a convenient and cost-effective choice for guests with vehicles.
3 Star
Honeymoon
Family
Pool
Outdoor Pool
Business
Gym
Outdoor Pool
Room Types
King RoomThis room features a cable TV, desk, and tea and coffee-making facilities.
Double Room with Two Double BedsThis twin/double room features a tea and coffee maker, heating and a TV with cable channels. The unit offers 2 beds.
Standard Double Room with Two Double Beds, Exterior CorridorThis twin/double room features a tea and coffee maker, heating and a TV with cable channels. The unit offers 2 beds.
King SuiteThe spacious twin/double room offers a tea and coffee maker, a seating area, heating and a TV with cable channels. The unit offers 1 bed.
King Room - Accessible/Non-SmokingThis double room features a tea and coffee maker, heating and a TV with cable channels. The unit offers 1 bed.
Suite with Two Double Beds - Accessible/Non-SmokingThe suite's kitchen is available for cooking and storing food. This suite features a tea and coffee maker, heating and a TV with cable channels.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Quality Inn & Suites Matthews - Charlotte enjoys a convenient and advantageous location that is frequently praised by guests. Situated in Matthews, this well-positioned hotel offers easy on-off access to the highway, making travel efficient for visitors. It lies close to the interstate, allowing for quick commutes and effortless explorations in the surrounding areas. Despite being near major routes, it provides a quiet setting that guests appreciate.
Many visitors find the hotel ideally placed for attending local events, such as sports tournaments at the nearby Sportsplex. It's within a short drive of attractions like the Carolina Court and popular restaurants, offering guests a variety of dining options. Whether one's stay is focused on leisure or business, the proximity to shopping centers and essential venues adds a layer of convenience.
The hotel’s location is not only favorable for access to downtown Charlotte, which is a mere 20-minute drive away, but also places travelers within a couple of hours of the beach or the mountains, making it an excellent choice for broader regional exploration. Guests have noted the value of the location paired with the friendly and attentive staff, hinting at an overall satisfying experience. Although it may be considered remote by some, especially by those relying on taxis, the strategic placement near Independence Boulevard provides access to various amenities, including food and clothing stores.
Overall, Quality Inn & Suites Matthews - Charlotte strikes a balance between accessibility and tranquility, appealing to guests looking for a good-value accommodation in a strategic location.
Breakfast
The breakfast experience at Quality Inn & Suites Matthews - Charlotte generally receives positive remarks from guests, who appreciate its variety and quality. Many guests commend the inclusion of a diverse range of hot and cold items, such as eggs, bacon, sausage, French toast, grits, waffles, danishes, and yogurt. The complimentary buffet is often highlighted as being excellent for its price range, with some guests noting it was better than usual hotel offerings. The breakfast is served until 10 or 10:30 am, allowing for relaxed mornings. Some guests find it satisfactory and adequate, praising the full breakfast and good coffee, with several considering it a satisfying way to save on dining expenses. However, a few guests had less enjoyable experiences, mentioning occasional issues like limited variety, cold food, or stale items. Despite these isolated incidents, the breakfast overall leaves a positive impression, supported by attentive staff who maintain a clean dining area.
Rooms
Quality Inn & Suites Matthews - Charlotte receives positive remarks from guests for the cleanliness and spaciousness of its rooms. Many guests highlight the rooms as being clean and comfortable, with several noting the spacious layouts and quiet atmosphere that contribute to a restful environment. The presence of amenities such as a fridge and microwave in nice-sized rooms is appreciated, adding convenience to the guests' stay. While there are mentions of outdated furniture, the overall cleanliness and comfort of the beds are frequently praised. Some rooms, particularly in the newer section of the hotel, offer a newer, quieter experience that many guests find satisfying. Despite some reports of smelly or inadequately cleaned rooms, the majority of feedback speaks positively about the clear dedication to maintaining clean and spacious accommodations, often coupled with friendly staff interactions. The hotel provides a good deal on price, with numerous guests expressing their intention to return for another stay, appreciating both the quality and the value offered.
Beds
The Quality Inn & Suites Matthews - Charlotte appears to offer a mixed experience when it comes to the comfort of its beds. While some guests highlight experiences with extremely comfortable and super comfortable beds, others appreciate the large comfy beds and overall room size. However, there are noticeable remarks about certain beds being uncomfortable, with issues such as feeling springs or beds not being made daily. Despite these discrepancies, the positive remarks suggest that many visitors find the beds to be a cozy and restful part of their stay.
Cleanliness
Quality Inn & Suites Matthews-Charlotte offers a generally positive experience for guests focused on cleanliness. Many reviews highlight the hotel's rooms and common areas, including the breakfast bar and cafeteria, as notably clean and well-maintained. The property benefits from recent renovations, providing a modern look and spacious environment. Guests frequently mention encountering clean and comfortable rooms and bathrooms, as well as finding the hotel to be quiet and pleasant overall. The cleanliness extends to the hallways, which are described as fresh-smelling and neat. Additionally, the accommodating staff is praised for their diligent efforts to maintain cleanliness throughout the facility, particularly in the breakfast area.
While there are occasional mentions of subpar cleanliness and issues such as musty smells and pests, these appear to be exceptions in an otherwise positive narrative. Overall, the hotel is recognized for its cleanliness and comfortable accommodations, offering a good value that includes breakfast, and leaves many guests satisfied with their stay. The staff's commitment to keep the hotel in good condition is a recurring theme in the reviews.
Staff
The staff at Quality Inn & Suites Matthews - Charlotte is consistently praised by guests for their outstanding service and friendliness, making them a standout feature of the hotel. Reviews highlight the warm and accommodating nature of the front desk team, noted for their helpfulness and efficiency. Guests frequently mention the staff's courteous and pleasant demeanor, often going above and beyond to ensure a comfortable stay. Specific praise is given to individuals like Steve and Brittany, whose exceptional service leaves a lasting impression. The team is noted not only for their professional and attentive customer service but also for their genuine smiles and understanding approach, enhancing the overall guest experience. The positive interactions extend beyond the front desk with attentive housekeeping staff, and guests also appreciate the knowledgeable insights about the local area that the team provides. This consistent dedication to creating a welcoming atmosphere makes the Quality Inn a memorable and pleasant choice for travelers.
3 Star
The Quality Inn & Suites Matthews - Charlotte provides a standard 3-star experience typical of a roadside inn. Despite being described by some as dated, the hotel offers a budget-friendly option with a convenient location that many guests found agreeable for their visit. The hotel shines in areas such as pricing, rooms, and breakfast, complemented by super friendly staff. While the cleanliness received mixed reviews, the overall stay was considered decent and without major complaints. For those seeking practicality and affordability, this hotel effectively serves its purpose and would be considered for future visits.
FAQ
Yes, Quality Inn & Suites Matthews - Charlotte has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Quality Inn & Suites Matthews - Charlotte.
No, Quality Inn & Suites Matthews - Charlotte doesn't allow dogs.
Yes, parking facilities are available at Quality Inn & Suites Matthews - Charlotte.
Yes, Quality Inn & Suites Matthews - Charlotte has a gym.
