Melbourne, 25 Downie Street-37.820232,144.955572(Show on Map)
8.7
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesWed, 04 Nov - Thu, 05 Nov04 Nov - 05 Nov
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hyatt Centric Melbourne has established itself as a prime choice for travelers thanks to its outstanding location, high service standards and excellent amenities. Positioned centrally in Melbourne, the hotel offers unparalleled convenience with proximity to Southern Cross Station, various tram stops and prominent attractions such as Southbank, Crown Casino, Marvel Stadium and the Yarra boardwalk. This ideal setting, which is both convenient and quiet, appeals to both leisure and business travelers.
The hotel excels in its breakfast offerings, frequently described by guests as amazing, delicious and diverse with fresh and high-quality options ranging from hearty classics like freshly cooked eggs and omelettes to healthier choices and delicious pastries. The breathtaking views from the top-floor restaurant enhance the dining experience, adding to the overall positive impressions of the breakfast service.
Dinner experiences at the Hyatt Centric Melbourne receive mixed reviews. While the 25th-floor restaurant earns praise for its stunning views and friendly staff, some guests find room service and the limited dinner menu disappointing. However, the ambiance and the scenery compensate for these culinary shortcomings.
The rooms are a standout feature, noted for their modern, stylish design, cleanliness and comfort. Guests appreciate the spacious layout, the superb views from higher floors and the well-maintained amenities. Nevertheless, some minor issues like room size, temperature control and the odd layout have been mentioned but do not significantly detract from the overall positive experience.
Cleanliness is a significant strength of Hyatt Centric Melbourne with most guests commending the immaculate state of the rooms and common areas. Occasional issues, such as dirty carpets in the hallways and minor stains, have been reported, but the hotel's modern aesthetics and cleanliness standards generally meet and exceed guest expectations.
The staff at Hyatt Centric Melbourne receive high praise for their attentiveness, friendliness and professionalism. Guests frequently emphasize the warm, welcoming service and the efficient handling of check-ins and special requests, contributing to a homely and comfortable atmosphere.
The hotel provides reliable and fast free wifi, suitable for most activities, although some guests experience occasional slow speeds and connectivity issues. The gym facilities are highly regarded, equipped with modern amenities like Peloton bikes and guests often highlight the cleanliness and quality of the space.
The pool area is another well-received feature, described as a relaxing and quiet retreat. Despite occasional comments about lighting and temperature, the indoor setting and excellent facilities appeal to guests, particularly families who enjoy the sizeable and tranquil environment.
Parking options are available, although guests find the on-site parking expensive and sometimes choose offsite alternatives due to cost and convenience. Clarity regarding parking fees could be improved to enhance the overall parking experience.
The hotel caters well to families, offering child-friendly amenities and a warm, accommodating atmosphere. The spacious rooms and indoor pool are particularly appreciated by families, contributing to a positive experience for those traveling with young children.
Lastly, the beds at Hyatt Centric Melbourne are widely praised for their comfort, though preferences for mattress firmness and pillow types vary among guests. Overall, the beds contribute positively to the quality of rest and the accommodation experience.
In summation, Hyatt Centric Melbourne delivers an exceptional and luxurious five-star hotel experience with its prime location, comfortable and stylish accommodations, excellent amenities and consistently friendly and professional staff. Though minor improvements could be made, the hotel continues to impress and provide a memorable stay for its guests.
Categories
Luxury
AI-generatedThis hotel packs luxury amenities like a heated lap pool and rainfall showers into its sleek suites. It also features an elevated bar and restaurant.
Golf
AI-generatedLocated in the heart of the CBD, this hotel provides excellent transport links. Golf enthusiasts can easily access several golf courses south of the city, including the famous Sandbelt courses, via car or public transport.
Parking
AI-generatedOffering valet parking, this hotel is situated in Melbourne's CBD. Its modern design and central location make it a stylish option for urban explorers.
EV charging stations
Accessible
AI-generatedThis hotel offers comprehensive accessibility, including Deluxe King Accessible Rooms with wider doorways, roll-in showers, and lowered controls. It provides a pool harness for its indoor heated lap pool and offers pre-arrival assistance for medical equipment like shower chairs. Furthermore, it has accessible parking and welcomes service animals.
Gym
AI-generatedOffers excellent gym facilities with a great selection of machines. Includes a large indoor heated pool for a complete fitness experience.
EV charging stations
AI-generatedHyatt Centric Melbourne offers electric vehicle charging facilities. Charging points are available for guests.
5 Star
AI-generatedHyatt Centric Melbourne packs heated lap pools, luxury amenities and rainfall showers into its sleek suites. Guests will also find an elevated bar and restaurant as well as a fabulously central CBD location.
Indoor Pool
AI-generatedHyatt Centric Melbourne includes an indoor pool among its facilities. The pool provides a convenient option for guests looking to swim or relax in the city center.
Heated Pool
AI-generatedHyatt Centric Melbourne provides an indoor heated pool for guests. This facility allows for year-round swimming and relaxation, aligning with the hotel's modern amenities.
Family
Pool
Heated Pool
Indoor Pool
Free Wi-Fi
Business
Honeymoon
Romantic
Check-in - Check-out
Check In:
15:00
Check Out:
11:00
Facilities
Parking
Restaurant
Room service
Meeting/banquet facilities (additional charge)
Bar
24-hour front desk
Fitness centre
Golf course (within 3 km) (additional charge)
Non-smoking rooms
Babysitting/child services (additional charge)
Dry cleaning (additional charge)
Facilities for disabled guests
Breakfast in the room
Ironing service (additional charge)
Internet services
Lift
Express check-in/check-out
Safety deposit box
Valet parking
Soundproof rooms
Packed lunches
Car hire
Tour desk
Heating
Fax/photocopying
Luggage storage
WiFi
Allergy-free room
Indoor pool
Free WiFi
Non-smoking throughout
Air conditioning
Snack bar
Indoor pool (all year)
Concierge service
Private check-in/check-out
Shuttle service (additional charge)
Special diet menus (on request)
Trouser press (additional charge)
Lockers
Daily housekeeping
Parking on site
Private parking
WiFi available in all areas
Kids' meals (additional charge)
Parking garage
Electric vehicle charging station
Public transport tickets (additional charge)
Accessible parking
Wheelchair accessible
Toilet with grab rails
Raised toilet
Lower bathroom sink
Heated pool
Wine/champagne (additional charge)
Visual aids: Tactile signs
Coffee house on site
Sun loungers or beach chairs
Fitness
Fitness/spa locker rooms
Shuttle service
Walking tours
Happy hour (additional charge)
Tour or class about local culture
Live music/performance
24-hour security
Key card access
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers
Swimming pool
Food can be delivered to guest accommodation
Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Cashless payment available
Mobile app for room service
Invoice provided
Property is cleaned by professional cleaning companies
Room Types
Deluxe King Room with City ViewFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned triple room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
King Room with City ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 1 bed.
Twin Room with City ViewFeaturing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit has 2 beds.
King Room with BalconyA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious triple room. The unit offers 1 bed.
Twin RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit offers 2 beds.
Twin Room with BalconyA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 2 beds.
Deluxe King RoomFeaturing free toiletries and bathrobes, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The spacious triple room features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.
King RoomProviding free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious double room provides air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.
King SuiteFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. The spacious suite features air conditioning, soundproof walls, a minibar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Guest Reviews
8.7
Very Good
Review Summaries
Summarized by AI
Location
In the bustling heart of Melbourne, Hyatt Centric Melbourne stands out as an ideal choice for travelers seeking convenience and accessibility. The hotel enjoys a fantastic location that is central to everything, from public transport hubs to major city attractions. Guests frequently highlight its proximity to Southern Cross Station and various tram stops, which simplifies exploring the city. A short walk brings visitors to Southbank, Crown Casino, Marvel Stadium and the Yarra boardwalk, making it perfect for those looking to immerse themselves in Melbourne's vibrant culture.
The location is described as both convenient and quiet, striking a balance that suits both leisure and business travelers. The free city tram zone and nearby train station provide easy access to shopping, restaurants and cafes, all within walking distance. For those arriving from the airport, the proximity to the SkyBus terminal is an added benefit, allowing smooth transitions from air travel to urban adventure.
The hotel itself complements its prime location with modern, comfortable rooms and friendly staff, contributing to a superb overall guest experience. Cleanliness and excellent facilities, including a pool, further enhance the stay. In summary, Hyatt Centric Melbourne offers an unbeatable base for exploring everything the city has to offer.
Breakfast
Hyatt Centric Melbourne seems to offer an impressive breakfast experience according to guest reviews. Many have praised the breakfast as one of the best they've ever had, describing it as amazing, delicious and superb. The breakfast buffet stands out with a wide variety of options, ranging from freshly cooked eggs, omelettes and smoked salmon to healthy choices and delicious pastries. The top-floor restaurant, offering breathtaking views, adds to the overall positive dining experience.
Guests frequently highlighted the freshness and quality of the food, noting that the buffet features both hot and cold selections and caters to different tastes. The atmosphere of the breakfast venue, combined with the exceptional service from the staff, also receives commendation. The omelette, cheese and smoked salmon were particular favorites, as well as the egg station where eggs are prepared to order.
While the majority of reviews are glowing, a few guests did note some areas of improvement. Some felt the breakfast was overpriced or lacked variety over multiple days. There were occasional mentions of disappointing room service breakfast and unorganized service leading to long wait times. Despite these minor critiques, the overall consensus is that Hyatt Centric Melbourne delivers a high-quality and enjoyable breakfast experience.
Dinner
Hyatt Centric Melbourne receives mixed feedback regarding its dinner offerings, though there are several highlights to consider. The restaurant, especially the one situated on the 25th floor, consistently receives praise for its stunning views and friendly staff. This elevated dining experience adds a unique charm to the hotel, making it memorable for guests. Many found the food to be of excellent quality at both breakfast and dinner and some mentioned the pre-dinner drinks and appetizers positively.
However, room service and the restaurant menu have garnered some criticism. Guests noted the limited and sparse menu options with some finding the dinner to be below the expected standard for a hotel of this caliber. Several reviews mentioned that food served through room service arrived lukewarm and tasted average, although it was reasonably priced. Additionally, a few guests pointed out the absence of a mini bar and the limited availability of late-night room service.
Despite these drawbacks, the overall ambiance of the restaurant and the exceptional views it offers remain a draw for diners. The combination of friendly service and a beautiful setting helps offset some of the culinary disappointments experienced by guests.
Rooms
The rooms at Hyatt Centric Melbourne have garnered positive feedback for their modern, clean and stylish design. Many guests appreciated the spacious and well-laid-out rooms, noting the comfort of the beds and the aesthetic appeal. Views from the rooms, especially those on higher floors, were frequently described as fantastic with some guests particularly enjoying the panoramic vistas from the 24th and 25th floors. Modern facilities and beautiful furnishings contributed to a luxurious and cozy atmosphere.
The hotel is described as having a clean and quiet environment with rooms consistently praised for their cleanliness. Several reviewers highlighted the nice amenities, including the swimming pool and restaurant, as well as the overall lovely atmosphere.
However, there were occasional mentions of smaller room sizes and issues with room readiness at check-in. Some guests mentioned minor discomforts such as temperature control problems and the occasional odd layout. While a few found the rooms compact, most still found them comfortable and well-designed.
In summary, the rooms at Hyatt Centric Melbourne offer a blend of modern luxury, comfort and excellent views with a few minor areas for improvement noted by some guests.
Beds
The beds at the Hyatt Centric Melbourne receive predominantly positive feedback from guests with many emphasizing their comfort. Numerous reviews highlight the beds as super comfortable, big and cozy, often using terms like super comfy, huge and very comfortable. Guests repeatedly mention enjoying the comfortable beds, suggesting excellent rest quality during their stay.
However, opinions on the firmness of the mattresses and pillows differ. While some guests appreciate the firm mattresses, others describe the beds as too hard and the pillows uncomfortable or too big. Despite these divergent views, the overall consensus indicates that most guests find the beds at Hyatt Centric Melbourne to be of high comfort and quality, contributing positively to their accommodation experience.
Cleanliness
Hyatt Centric Melbourne is praised for its impressive cleanliness and modern aesthetic. Guests consistently describe the rooms as very clean, comfortable and spacious with beautiful decor and stunning views. The bathrooms also receive high marks for cleanliness and quality amenities. Many reviewers noted the well-maintained condition of the rooms and the immaculate state of the property overall.
However, there were some mentions of areas needing improvement. Several guests pointed out issues in the hallways, such as dirty carpets and unclean floors. Some also noticed stains on the ceilings and remnants of insect activity in their rooms. Despite these occasional lapses, the general consensus is that the hotel's cleanliness is of a good standard with housekeeping frequently mentioned in a positive light.
The hotel’s modern, ultramodern setup and clean ambiance extend to its common areas. The friendly and efficient staff contribute to the welcoming atmosphere, ensuring a pleasant stay for guests. Despite a few minor cleanliness issues, Hyatt Centric Melbourne remains a highly rated option for travelers looking for a clean, modern and comfortable stay.
Staff
Hyatt Centric Melbourne boasts a remarkable reputation among guests for its attentive and friendly staff. The service at this hotel consistently receives high praise with many reviewers highlighting the helpful, welcoming and professional nature of the team. Guests frequently describe the staff as super friendly, accommodating and full of smiles, which contributes to a warm and homely feel throughout their stay.
The front desk staff, in particular, often stand out for their friendliness and efficiency, ensuring a smooth check-in experience and addressing any concerns promptly. Despite some minor issues such as slow check-ins and occasional lapses in room service, the majority of feedback indicates that the staff go above and beyond to make guests feel comfortable and valued.
Housekeeping and restaurant staff also receive commendations for their dedication and welcoming demeanor, contributing to an overall excellent standard of service. The hotel staff not only provide fantastic customer service but also help in celebrating special occasions, making stays memorable.
Though there have been a few instances where service was found lacking or staff appeared inexperienced, the general consensus remains that Hyatt Centric Melbourne's team is an asset, frequently enhancing the guest experience with their friendly and helpful nature.
Wi-Fi
The Hyatt Centric Melbourne provides generally satisfactory wifi with several guests commenting positively on its reliability and speed. Many found the connection to be excellent and very fast, making it suitable for work purposes. However, guests who required strong and consistent internet for productivity noted some instances of slow speeds and weak connections, particularly during breakfast hours. There were also occasional complaints about having to reconnect after periods of inactivity. Despite these issues, any problems with the wifi were typically resolved within a day. Overall, the hotel’s wifi meets basic needs but could benefit from improvements to ensure a consistently strong connection throughout the day and in all areas of the hotel.
Gym
The gym at Hyatt Centric Melbourne consistently receives high praise from guests for its outstanding facilities. Described as larger and better equipped than other hotel gyms, it offers superior amenities such as Peloton bikes. Reviewers highlight the gym's cleanliness and superb condition, noting it as an excellent and very cool space for workouts. Additionally, the gym features are complemented by a well-maintained indoor pool, allowing for a comprehensive fitness experience. Overall, guests are impressed by the great gym facilities, viewing them as a standout feature of the hotel.
Pool
Located within the heart of Melbourne, Hyatt Centric Melbourne boasts a pool area that generally receives high praise from its guests. Despite some sporadic comments about the pool being uninspired or poorly lit, the overall sentiment is overwhelmingly positive. Many visitors describe the pool as amazing, brilliant and excellent, highlighting its good size and indoor setting which is perfect for a refreshing swim regardless of the weather. Guests appreciate the quiet and warm water, making it a relaxing retreat. Families find the pool particularly great and the tranquility of the area adds to its appeal. Although a few reviews mentioned the pool being too cold or closed at times, the excellent facilities surrounding it, including the fitness center, contribute to an enjoyable experience. The pool area, along with well-laid out rooms and friendly service, enhances the overall stay at this contemporary hotel.
Parking
Hyatt Centric Melbourne offers several parking options, though guests highlight the valet service as particularly flawless. Despite this, some found the valet and general parking costs to be quite high. The onsite carpark is recognized but noted as expensive and not always worth the price, leading some guests to choose offsite parking alternatives, which vary in proximity and cost. These nearby options include a few meters away with a weekend rate or others requiring a 15-20 minute walk. However, for those with mobility issues, offsite parking at locations like Crown, although offering reasonable daily rates, can be inconvenient due to the distance. There is also feedback about the lack of clarity and misleading information from the staff regarding parking fees, which has caused some frustration among guests. Despite these issues, the overall location of the hotel provides easy access to various parking options.
Family
The Hyatt Centric Melbourne offers a welcoming environment for families traveling with children. Guests consistently praise the friendly and helpful staff who go out of their way to make children feel special, including gestures like giving chocolates upon arrival. The indoor pool is a definite highlight, repeatedly mentioned as a big hit with young ones. Parents appreciate the sizeable rooms with king-size beds that comfortably accommodate families and some even feature a connecting door between family rooms, adding to the convenience.
Child-friendly amenities and the overall atmosphere of the hotel make it a great choice for those with young kids. The hotel’s placement near the tram line to the MCG also proved advantageous for families attending events. Although some guests noted that the hotel could improve in its explicit kid-friendliness, it is overall seen as accommodating and convenient for families. The well-maintained, spacious and bright rooms, along with the swish facilities, make staying here a positive experience for families looking for comfort and ease during their travels.
5 Star
Hyatt Centric Melbourne provides an exceptional five-star hotel experience, boasting excellent amenities and top-notch facilities that live up to its luxury status. Guests enjoyed a high-end experience overall, highlighting the luxurious comforts and impeccable five-star service. The hotel's excellent value and superior offerings make it highly recommended for those seeking a five-star stay. Despite some isolated mentions of staff issues and pricing concerns, many visitors found the location perfect and the overall quality consistent with five-star expectations, affirming that it is indeed a true five-star experience.
Business
Hyatt Centric Melbourne stands out as an exceptional choice for business travelers. The venue offers well-designed, professional meeting spaces that cater perfectly to corporate needs. Reviewers highlighted the conference room for being in excellent condition, nicely presenting polished and clean facilities. The overall business area is well-managed with decor and layout tailored to support productive meetings.
When it comes to accommodations, the business style rooms fit the needs of travelers looking for comfort and efficiency during their trips. Guests frequently praised the hotel for being perfect for business travel with an emphasis on its modern and sleek aesthetic.
Moreover, the service at Hyatt Centric Melbourne is outstanding with consistently super friendly and attentive staff ensuring every detail is spot on. The hotel's exceptional breakfast further enhances the experience, providing a great start to a busy day of meetings. Its prime location, essential amenities including free Wi-Fi and impeccable service make Hyatt Centric Melbourne an ideal choice for any business traveler.
Indoor Pool
The indoor pool at Hyatt Centric Melbourne receives high praise from guests, particularly families who find it a big hit with children. The 25-meter heated lap pool is often described as stunning and a standout feature of the hotel. Reviewers appreciate the excellent facilities and consistent warmth of the pool, adding to the overall comfort and enjoyment. Cleanliness is maintained to a high standard, ensuring a pleasant experience for all visitors. The pool's cozy atmosphere offers a welcoming environment, further enhancing guests' stay at the hotel.
Luxury
The Hyatt Centric Melbourne offers guests a truly luxurious experience with its beautiful and elegant rooms featuring polished and ultramodern decor. Visitors have appreciated the modern, luxurious fittings, including beds, couches and chairs that contribute to a polished and classic room layout. This great new hotel exudes a luxurious feel, enhanced by its ultramodern fit-out and understated retro elegance.
Guests have highlighted the luxurious feel throughout their stay, appreciating how the lovely and fresh atmosphere of the hotel complements the modern amenities provided. The experience at Hyatt Centric Melbourne is described as lovely and luxurious with helpful and attentive staff ensuring a memorable stay. Overall, it provides a luxe experience at an affordable price, making it a highly recommended destination for those seeking luxury without compromise.
FAQ
Yes, Hyatt Centric Melbourne has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Hyatt Centric Melbourne.
No, Hyatt Centric Melbourne doesn't allow dogs.
Yes, parking facilities are available at Hyatt Centric Melbourne.
