Sofitel Melbourne On Collins consistently receives positive reviews, especially for its exceptional location at the eastern end of Collins Street, offering guests convenient access to Melbourne's vibrant cultural scene, shopping districts, and dining options. The hotel is celebrated for its luxurious and spacious rooms with stunning views, particularly from higher floors. Guests frequently admire the cleanliness and comfort of the rooms, along with the divine beds that ensure a restful night's sleep.
Dining at the hotel, particularly at Restaurant Number 35, is highlighted for its excellent cuisine and breathtaking city views. The breakfast buffet receives high praise for its quality and variety, although some guests note limited gluten-free options. Nonetheless, the overall dining experience is enhanced by attentive and friendly staff.
The service at Sofitel Melbourne On Collins stands out, with staff described as professional, welcoming, and accommodating. This dedication contributes significantly to memorable stays, including special occasions like honeymoons and family gatherings. The hotel's commitment to service extends to its well-maintained gym and elegant ambiance, ensuring a pampered stay.
While the Wi-Fi requires a fee for non-club members, those in the Sofitel Club appreciate the complimentary service. Parking receives mixed reviews due to its high cost, but guests commend the efficient valet service. The hotel is also praised for being family-friendly, offering thoughtful touches for family celebrations and events.
Although some aspects, such as bathroom updates and soundproofing, may not meet every guest's five-star expectations, the overall experience aligns closely with the luxury standard that Sofitel Melbourne On Collins aims to provide. The combination of its prime location, luxurious accommodations, and exceptional service makes it a favored choice for travelers seeking a sophisticated retreat in Melbourne.
Categories
Luxury
Positioned at the 'Paris end' of Collins Street, this hotel offers impressive panoramic city views from its upper floors. It is known for its sophisticated French elegance and renowned dining experiences. The hotel provides a classic luxury stay with refined service and a prestigious location.
Sustainability Journey
Sofitel Melbourne On Collins has achieved Green Globe Certification, indicating a dedication to sustainable practices. The hotel focuses on reducing energy and water consumption, minimizing waste, responsible sourcing, and is working towards carbon neutrality.
Honeymoon
The hotel boasts a variety of luxurious and stylishly decorated suites, all ideal for a romantic and memorable honeymoon experience that both you and your significant other will remember for a long time to come.
Romantic
Sofitel Melbourne On Collins offers luxurious rooms with stunning city views and exceptional service. Its Collins Street location provides easy access to shopping, dining, and theaters, making it a sophisticated and romantic choice.
Business
Sofitel Melbourne On Collins provides an integrated hotel conference solution. It offers 12 individual event spaces suitable for small groups up to 30, and up to 1,000 in the Grand Ballroom. It also features 363 rooms and suites and is located in the heart of the shopping and theatre district.
Parking
Sofitel Melbourne On Collins has parking available for guests. Its central location makes it a convenient base for exploring Melbourne. The hotel offers a luxurious experience.
EV charging stations
Gym
This hotel features a well-equipped fitness center with panoramic city views. The gym offers a variety of machines and equipment for a complete workout.
EV charging stations
This hotel provides an electric vehicle charging station for guests, adding a valuable amenity for electric vehicle owners.
5 Star
Situated in the heart of Melbourne's CBD, Sofitel offers luxurious rooms and suites with panoramic city views from levels 36-50. The hotel provides a sophisticated atmosphere, exceptional dining options, and impeccable service.
Family
Nightlife
Accessible
Room Types
Luxury Corner King Room with City or Bay ViewYou can enjoy the Melbourne city views from this room and pamper yourself with premium Balmain Paris bath amenities.
Luxury Club King Room with City View - Club Lounge AccessYou can settle in and make yourself comfortable in the Luxury Club King room, which offers access to Club Sofitel where you can enjoy private check-in and check-out, breakfasts, pre-dinner drinks, canapes and meeting facilities.
Superior King Room with Bay and River ViewThis room features views of the Yarra River and Port Philip Bay and is located 36 floors above the city. Pamper yourself with the Balmain Paris bath amenities and enjoy your Sofitel MyBed.
Superior King RoomThis room boasts panoramic views of Melbourne's skyline.
Prestige Corner King Suite with City or Bay ViewThese two-room Prestige suites offer corner room views and access to Club Sofitel, where you can enjoy breakfasts, pre-dinner drinks and canapes.
Junior Corner King Suite with Bay and River ViewThis suite features a Sofitel MyBed and views overlooking the Yarra River, all the way to Port Philip Bay.
Superior Twin RoomThis room features Sofitel MyBed’s and unlimited panoramic views of Melbourne City skyline.
Deluxe King Room with Park ViewOffering free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious triple room offers air conditioning, soundproof walls, a minibar, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.
Ambassador King Suite Club Sofitel with Corner Bay ViewsThis spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as river views. The unit offers 1 bed.
Opera Suite ResidenceThis spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.
Imperial Suite ResidenceGuests will have a special experience as this suite features a spa bath. This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Deluxe King Suite - City SideProviding free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, soundproof walls, a minibar, as well as a coffee machine.
Guest Reviews
8.9
Excellent
Review Summaries
Location
Sofitel Melbourne On Collins boasts an exceptional location in the heart of the city, offering guests convenient access to a multitude of attractions and amenities. Positioned at the eastern end of Collins Street, known as the "Paris end," the hotel is ideally situated for exploring Melbourne's vibrant cultural scene, including theatres, museums, and sporting venues such as the MCG and Rod Laver Arena. It's a haven for those interested in shopping, dining, and attending events, with tram stops right at the doorstep, making navigation around the city effortless.
The proximity to the city's shopping precincts, including high-end boutiques, as well as a variety of restaurants and cafes, ensures guests have all they need within walking distance. The stunning views from the rooms provide a spectacular backdrop to the bustling cityscape, further accentuating the allure of this central location. The ease of access to public transport means guests can effortlessly explore Melbourne's attractions without being overwhelmed by the city's noise, offering a quiet yet well-located retreat.
In addition to the prime location, guests consistently praise the outstanding service and hospitality provided by the staff at Sofitel Melbourne On Collins. With luxurious rooms that are both spacious and clean, and equipped with comfortable, divine beds, the hotel delivers a seamless blend of convenience and luxury. Whether attending a theatre show, visiting exhibitions, or experiencing Melbourne’s shopping and dining offerings, this hotel positions guests at the heart of their Melbourne adventure.
Breakfast
Sofitel Melbourne On Collins offers a breakfast experience that delights many guests with its extensive and varied buffet spread. A notable highlight is the buffet's sumptuous selection, featuring freshly cooked dishes and a variety of options that cater to different tastes. Guests have praised the breakfast as excellent, delicious, and even incredible, with some considering it among the best chain hotel breakfasts in Melbourne. The panoramic views from the No. 35 breakfast room, overlooking the city and bay, add to the appeal, making dining a scenic experience.
Several reviews mention the attentive and helpful staff, enhancing the overall breakfast experience. While most guests enjoyed a top-notch breakfast, a few noted limitations in gluten-free options and some inconsistencies in service. Despite these occasional hiccups, the breakfast remains a popular part of the hotel stay, often recommended for its quality and variety. The reasonable pricing for room service breakfast options adds to the convenience and allure, enabling guests to enjoy a delightful start to their day at Sofitel Melbourne On Collins.
Dinner
Sofitel Melbourne On Collins offers a delightful dining experience, especially at its renowned Restaurant Number 35 on the 35th floor. Guests consistently express their enjoyment of the cuisine and facilities, highlighting the restaurant as a favorite spot for both dinner and breakfast. The venue not only provides exceptional food but also boasts stunning city views, adding to the ambiance of any meal. Many reviews commend the divine dishes and superb service, with attentive and friendly staff contributing to an overall fantastic experience. Whether dining in the restaurant or choosing to enjoy a meal in the privacy of one's room, the flavors and presentation are described as perfect and wonderfully distinct. Though there was mention of a delay when ordering from the upstairs bar, the overall sentiment towards the dining experiences at Sofitel Melbourne On Collins is overwhelmingly positive, making it a recommended choice for visitors seeking memorable meals during their stay.
Rooms
Sofitel Melbourne On Collins offers an exceptional stay with its beautiful, spacious rooms that captivate guests with stunning views, particularly from the higher floors. Many guests highlight the luxurious and incredibly comfortable beds, ensuring a restful night with a choice of bedding that leaves little to be desired. The rooms are well-appointed, blending modern amenities with a touch of elegance, making them perfect for both relaxation and work, as some rooms feature an office area. The attention to cleanliness is consistent across reviews, and while some mention that the bathroom facilities could use a modernization, they remain functional and tidy.
The hotel's location is prime, offering easy access to the city's main attractions and dining hotspots. Guests appreciate the attentive and friendly staff, whose outstanding service enhances their overall experience. Despite a few noting the dated fittings and size variations, the consensus is that the rooms offer a quiet, peaceful retreat with mesmerizing views over landmarks like the Yarra River and St. Patrick's Cathedral. Whether in town for a short stay or an extended holiday, guests of Sofitel Melbourne On Collins are likely to find the room amenities up to scratch, contributing to an unforgettable stay.
Beds
Sofitel Melbourne On Collins receives high praise for its beds, with guests frequently emphasizing the exceptional comfort. Many reviewers describe the beds as super comfy and liken sleeping on them to resting on clouds, often highlighting the luxurious feel of the bedding. The King Size beds are spacious with a generous amount of pillows, offering an inviting environment for a restful sleep. Several guests note the combination of comfort between the beds and pillows, further enhancing their stay. There are some mixed opinions, with a few guests finding the beds either too soft or too hard, but these instances are rare and often addressed promptly by the attentive housekeeping team. Overall, travelers consistently remark on leaving with a memorable experience due in large part to the sublime comfort of the beds, making it a hallmark of the Sofitel stay.
Cleanliness
Sofitel Melbourne On Collins offers an exceptional experience characterized by cleanliness, comfort, and excellent service. Guests consistently praise the hotel for its immaculate condition, highlighting the spotless rooms and thoughtfully maintained facilities. The comfort of the beds and pillows contributes to a welcoming atmosphere, ensuring a restful stay. The establishment is appreciated for its relaxing ambiance, partly due to the spacious, well-appointed rooms offering stunning views of the city.
Housekeeping, while generally effective, occasionally faces minor setbacks, but overall, cleanliness is maintained to a high standard. Guests frequently compliment the staff's attentiveness and professionalism, which enhances the overall experience. From the welcoming public areas to the luxurious surroundings, the property impresses with its up-market appeal.
Despite isolated issues with certain areas, such as bathrooms showing signs of wear, the hotel's convenient location paired with its inviting atmosphere make it a preferred choice for travelers. This is further reinforced by accessible facilities and good dining options nearby, ensuring visitors have a comfortable and pampered stay.
Staff
The reviews for Sofitel Melbourne On Collins highlight a consistently high level of service provided by the hotel's staff. Guests repeatedly emphasize the staff's friendliness, professionalism, and accommodating nature. Many noted the staff's ability to make special occasions even more memorable, such as honeymoons, with thoughtful gestures. The staff, particularly in areas like reception and Club Sofitel, are described as attentive and eager to assist, creating a welcoming atmosphere throughout the hotel. Guests appreciated the quick check-in experience and the dedication of the concierge team. Whether discussing their experiences with valet service or the hotel’s restaurant and bar, reviewers consistently valued the staff's efforts to meet every need with efficiency and kindness. Overall, the staff are depicted as the hotel's greatest asset, contributing significantly to the guest experience with their warmth and attention to detail.
Wi-Fi
Nestled in the vibrant heart of Melbourne, Sofitel On Collins offers a sophisticated ambiance with modern technological conveniences that enhance your stay. Guests are pleasantly surprised by the availability of USB and USC ports, along with a contact charger, ensuring that devices remain charged and connected. While the hotel provides both Wi-Fi and wired internet access in rooms, joining the Sofitel Club grants access to complimentary Wi-Fi services, which is appreciated by guests. The internet speed is generally commended as being good, making it easy to stay connected with work or catch up on entertainment. However, some travelers have expressed their wish for staff to better inform them about the availability and conditions of the Wi-Fi service. Moreover, the fact that Wi-Fi requires a fee unless you are a club member has been noted as a drawback, with a few guests finding it less favorable in today's digital age where free internet is often expected. Despite these concerns, the blend of quality connectivity options with club membership incentives enhances the overall experience at this elegant city-center hotel.
Gym
The gym at Sofitel Melbourne On Collins receives high praise for its quality and accessibility. Despite not being particularly large, the space is well-utilized, providing a well-equipped environment for guests. The inclusion of peloton machines adds a modern touch to the facilities. Cleanliness and maintenance are evident, although there were occasional issues with the massage chair. Guests appreciate the gym's availability even after check-out, allowing for extra convenience. Overall, the gym is considered excellent, making it a standout feature for fitness-minded travelers staying at the hotel.
Parking
The parking experience at Sofitel Melbourne On Collins receives mixed feedback from guests, primarily highlighting the valet service. Many guests find the valet parking to be efficient and professional, with staff described as fabulous and helpful from the moment they arrive. The process is generally perceived as straightforward and easy, contributing to positive initial impressions upon arrival. However, there is a consistent mention of the high cost associated with parking, with guests noting that it is quite expensive, even for Melbourne CBD rates. Despite the cost, the seamless and friendly service provided by the valet team is a notable aspect of the overall parking experience at the hotel.
Family
Sofitel Melbourne On Collins offers a welcoming and family-friendly environment that makes it an ideal choice for a range of family activities and celebrations. Guests frequently appreciate the convenience of its prime location on Collins Street, which provides easy access to trams and nearby shops, enhancing the overall experience. The attentive and polite staff are often highlighted for their excellence in service, adding a special touch to family events, whether it's a birthday celebration or a mother-daughter getaway. Even during multi-generational trips, such as an 80th birthday celebration or a sister's Hen's Party, the hotel seems to cater well to varied family needs, providing memorable experiences marked by thoughtful extras like room upgrades. This consistent focus on personalized service and convenience makes Sofitel Melbourne On Collins a favored option for families looking to create lasting memories.
5 Star
Sofitel Melbourne On Collins offers a mix of opinions when it comes to its five-star rating. On one hand, the hotel earns high marks for its exceptional service, with staff from the doorman to the breakfast chef delivering a truly five-star experience. Many guests commend the well-appointed, modern rooms that are both luxurious and well-maintained, providing superb views and a comfortable stay. The hotel's classy ambiance, along with its impressive entrance and lobby, align with the expectations of a five-star luxury experience.
Additionally, the service is described as nothing short of excellent, making an indulgent and memorable stay a highlight for special occasions. Family visits are well-accommodated, leaving guests with much to appreciate.
However, not all aspects of the hotel meet the five-star standard. Some guests find the design of having the shower over the bath outdated for this level of accommodation. The hotel is also described as needing updates to its facilities, and the soundproofing in some rooms could be improved. Despite these criticisms, the overall pricing is considered reasonable for the amenities provided. The Sofitel Melbourne On Collins promises a true five-star service, even if certain areas fall short of that benchmark.
Luxury
Sofitel Melbourne On Collins offers guests a truly luxurious experience that is consistently praised by visitors for its elegance and opulence. The hotel is recognized as one of the top five in Melbourne, providing lush accommodations and splendid service that make each stay memorable. Guests frequently highlight the incredibly comfortable beds and the super quiet rooms that provide the perfect sanctuary away from the world.
The hotel's bars and restaurants are regarded as beautiful, adding to the overall luxury atmosphere. Whether visiting for business or leisure, the facilities and staff are consistently praised for creating a quality environment that fulfills all guest needs. The hotel's reputation as a five-star establishment is bolstered by its professional staff and their excellent attitude, ensuring that every stay is both relaxing and enjoyable.
The Sofitel offers luxury accommodations with magnificent city views, especially cherished during breakfast. Guests are impressed by the luxuriously appointed rooms that provide a high level of comfort, some even vowing to choose the hotel every time they visit Melbourne. The experience provided is not just luxurious but is said to have stood the test of time, continuing to deliver a fabulous and professional environment that many describe as amazing.
With its beautiful facilities, expansive views, and elegant design, Sofitel Melbourne On Collins offers an outstanding luxury experience that guests cherish and frequently return to.
FAQ
No, Sofitel Melbourne On Collins doesn't have any pool.
No, a spa isn't available at Sofitel Melbourne On Collins.
No, Sofitel Melbourne On Collins doesn't allow dogs.
Yes, parking facilities are available at Sofitel Melbourne On Collins.
