Memphis, 22 North B.b. King Boulevard35.145051,-90.049724(Show on Map)
7.6
Good
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
Hotel Indigo - Memphis Downtown by IHG, is highly regarded for its exceptional location in the heart of Memphis with convenient access to key attractions like Beale Street, the FedEx Forum and Mud Island. Visitors find the hotel's downtown setting ideal for both leisurely exploration and event-specific stays, accentuated by the modern decor and friendly staff who enhance the overall guest experience. Though the surrounding area has received mixed reviews, the ease of parking and comfort of the well-appointed rooms are widely appreciated.
The breakfast experience at the hotel receives mixed feedback. Guests praise the quality of food and enjoy the offerings at the on-site restaurant, The Clover Club. However, confusion over meal vouchers and additional costs at a nearby diner and occasional restaurant closures somewhat mar the breakfast experience. Overall, guests should be prepared for potential variations and extra expenses related to breakfast.
Rooms at Hotel Indigo are lauded for their stylish design, spaciousness and comfort. Guests frequently commend the sleek, cozy beds with high-quality linens, as well as the unique decorations that add to the charm. While cleanliness is mostly satisfactory, some issues with air conditioning, bathroom functionality and minor cosmetic details have been noted. Despite these challenges, the friendly reception staff significantly contribute to a positive overall stay.
Cleanliness at the hotel shows room for improvement with discrepancies in maintenance and upkeep. Guests often find their rooms clean upon arrival, but remarks about dated and visibly dirty areas, particularly in the bathrooms and common spaces like the pool, suggest a need for more consistent housekeeping standards.
The hotel staff receive high praise for their exceptional service and professionalism. The front desk team, in particular, stands out for their helpfulness and friendly demeanor, enhancing the overall positive atmosphere of the hotel. Occasional lapses in friendliness or informativeness, especially during night shifts, are observed but do not overshadow the generally commendable staff performance.
The pool area is noted for its appeal, described by many as beautiful and relaxing. However, it faces seasonal closures and maintenance issues that sometimes disappoint guests. When operational, it remains a standout feature of the hotel.
Parking receives mixed reviews due to its convenience and security but is marred by a high daily fee that many guests consider excessive. Despite the costs, the on-site garage's security and ease of access are valued, though street parking remains an alternative for some.
Lastly, the hotel is recognized for its comfortable beds, consistently praised for their softness and quality linens, ensuring a restful sleep for most guests. The spacious rooms and great views further enhance the experience.
Hotel Indigo - Memphis Downtown also offers pet-friendly accommodations. While the policy is appreciated by some, issues such as the $75 fee, lack of designated pet areas and inconsistent room cleanliness highlight areas for improvement. Despite the occasional noise from barking dogs, the hotel remains accommodating for pet owners.
Overall, Hotel Indigo - Memphis Downtown by IHG, combines a prime location with comfortable lodging and commendable staff service, making it a prominent choice for visitors exploring Memphis.
Categories
Dog Friendly
This hotel welcomes one dog up to 80 lbs for an additional fee of $75 per stay, and two dogs up to 80 lbs for $100 per stay. Dogs must be leashed on property grounds and are not permitted on the pool terrace. Cats are not allowed.
Accessible
Hotel Indigo is reported to have accessible or disabled facilities.
4 Star
This hotel offers stylish accommodations and a vibrant atmosphere. Guests can enjoy well-appointed rooms, a fitness center, and a convenient downtown location. The hotel provides a unique and memorable experience with its modern design and amenities.
Outdoor Pool
This hotel features a seasonal outdoor terrace pool.
Pool
Outdoor Pool
Parking
Business
Gym
Room Types
Feature King Room - Non-Smoking
King Room - Hearing Accessible - Non-Smoking
King Room - Hearing Accessible - Roll-in Shower
Leisure King Room - Non-Smoking
Queen Room with Two Queen Beds - Non-Smoking
Room with Two Beds - Hearing Accessible - Non-Smoking
Standard Room
Guest Reviews
7.6
Good
Review Summaries
Location
Hotel Indigo - Memphis Downtown by IHG, boasts an exceptional location in the heart of downtown Memphis, making it a prime choice for visitors eager to explore the city's vibrant offerings. Guests frequently highlight the hotel's proximity to major attractions such as Beale Street, the FedEx Forum and Mud Island, noting that many popular spots are within easy walking distance. The location is particularly praised for event-specific visits, such as the St. Jude marathon or basketball games, due to its convenient access to venues and restaurants.
Aside from the strategic downtown positioning, guests often commend the hotel's modern decor and friendly staff, which contribute to a pleasant overall experience. Despite a few comments about the surrounding area's condition, the overwhelming sentiment is positive with guests appreciating the ease of parking and comfort of the well-appointed rooms.
In summary, Hotel Indigo - Memphis Downtown offers a superb location with easy access to Memphis's downtown attractions, making it an ideal spot for both short visits and event-driven stays. The combination of convenience, attractive interiors and helpful staff adds to its appeal as a top accommodation choice in the city.
Breakfast
Hotel Indigo Memphis Downtown provides a mixed experience regarding breakfast options. While there are positive remarks about the food quality with the on-site restaurant serving great breakfast and a memorable experience at The Clover Club, several issues have been raised by guests. Although the hotel states that breakfast is included, it turns out that guests receive meal vouchers to be used at a nearby diner, which often isn't enough to cover a full meal. Some found this information misleading and were disappointed with the additional costs. There were also complaints about the restaurant being closed at times, lack of daily cleaning services and no complimentary breakfast options. On the positive side, a grab-and-go breakfast in the lobby was appreciated by some. Overall, it seems that potential guests should be prepared for mixed experiences and unexpected expenses when it comes to breakfast at Hotel Indigo Memphis Downtown.
Rooms
Hotel Indigo - Memphis Downtown by IHG, offers an appealing blend of modern decor and stylish design, making it an attractive choice for guests. Rooms are spacious with sleek, cozy beds and guests frequently highlight the excellent linens and comfortable pillows. Many found the rooms to be clean with a charming and neat layout featuring unique decorations and lighting that add to the overall appeal. The cleanliness of the rooms generally impressed guests, though some noted occasional issues like musty smells or minor cosmetic wear.
Several guests enjoyed their stay, appreciating the room size and the amenities provided. However, a few pointed out areas that fell short, such as issues with air conditioning, bathroom doors not closing properly and some poorly constructed elements. The presence of clean towels still having hair and rooms smelling strongly of air freshener were minor inconveniences faced by some visitors.
Despite these challenges, the attentive and friendly reception staff contributed positively to the experience and the secure property added to the feeling of a safe stay. Overall, the hotel’s stylish and comfortable rooms, along with its convenient downtown Memphis location, make it a popular choice for travelers seeking a unique and modern lodging experience.
Beds
The beds at Hotel Indigo - Memphis Downtown by IHG, consistently receive high praise from guests for their comfort and quality. Many reviews highlight the very comfortable room environment, where guests found the beds to be comfortable and the linens of good quality. The pillows also receive commendations for being very comfortable, contributing to a restful sleep. Several guests specifically mentioned the beds being soft and extremely comfortable with some emphasizing how perfect the pillows were. Spacious rooms paired with comfortable beds and great views further enhanced guests' experiences. Despite one mention of minor issues with the sheets, the overall consensus celebrates the hotel's beds as exceptionally cozy and inviting.
Cleanliness
Hotel Indigo - Memphis Downtown presents a mixed bag when it comes to cleanliness, based on guest reviews. On the plus side, the rooms were often noted for their cleanliness and the staff received praise for their welcoming attitude. However, many guests encountered issues that detract from the property's overall appeal. Numerous reports highlight dated and visibly dirty rooms, poor maintenance including dirty showers and floors and stains on both towels and pillows. The cleanliness of common areas, including the pool and restaurant entrance, also drew criticism for being poorly maintained. Despite some positive aspects, such as convenient location and clean, unpretentious interiors, recurring problems with cleanliness and maintenance suggest that the hotel may benefit from a reassessment of its housekeeping standards.
Staff
Hotel Indigo - Memphis Downtown by IHG, has garnered praise for its exceptional staff, frequently described as amazing, kind and super friendly. Guests often highlight the team's helpfulness, whether it be through recommendations or general assistance. The front desk staff, in particular, stands out for their friendliness and professionalism with special mentions of individuals going above and beyond to enhance the guest experience.
Cleanliness and a warm welcome are consistently noted, adding to the overall positive atmosphere of the hotel. Assistant managers and employees are frequently applauded for their excellent service and support. However, there are occasional mentions of staff not being informative or friendly, particularly during checkout or night shifts.
Overall, guests express a high level of satisfaction with the staff, recognizing their friendliness, helpfulness and professionalism as key elements contributing to a pleasant stay.
Pool
The Hotel Indigo – Memphis Downtown offers a pool area that has received a mix of feedback from its guests. Many visitors appreciated the aesthetic and location of the pool, describing it as beautiful, relaxing and super cute. Some mentioned the pool as a highlight of their stay, praising its overall niceness despite being surrounded by air conditioning units. However, it appears that the pool is seasonally closed and was not accessible during certain visits, causing disappointment among some guests. Furthermore, there have been multiple reports concerning the pool's cleanliness and maintenance with comments about the water being cloudy, the area looking worn down and a general lack of towels. Nonetheless, when operational and well-maintained, the pool stands out as a charming spot in the hotel.
Parking
Hotel Indigo - Memphis Downtown offers a mixed experience when it comes to parking. On the positive side, parking is convenient with an on-site garage providing security for vehicles. Many guests found the easy access and the added safety of the secured parking to be advantageous. The hotel's own parking garage was particularly appreciated for its convenience, allowing guests to come and go without hassle.
However, the cost of parking was a common concern among guests. The daily rate of $22 was considered by many to be expensive and some felt it was unreasonable to charge such high fees for parking, especially when staying for multiple nights. Despite the convenience, the additional cost was seen as a downside and a few guests had issues with the rates being higher than advertised.
There was also mention of an option to park on the street, providing a slight relief for those who did not wish to utilize the garage. While the convenience of having parking in the same building was praised, the overall sentiment leaned towards frustration with the high parking fees.
Dog Friendly
Hotel Indigo - Memphis Downtown by IHG, offers pet-friendly accommodations, though experiences vary. Some guests appreciated the dog-friendly policy without extra charges, while others found the $75 pet fee excessive. The hotel does not provide specific areas for pet bathroom breaks, which may inconvenience pet owners. Cleanliness in pet rooms was a concern with reports of urine stains and inconsistent daily housekeeping. Additionally, noise from frequently barking dogs was noted by some guests. Overall, the hotel accommodates pets but has room for improvement in certain areas.
FAQ
Yes, Hotel Indigo - Memphis Downtown by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Hotel Indigo - Memphis Downtown by IHG.
Yes, Hotel Indigo - Memphis Downtown by IHG welcomes dogs.
Yes, parking facilities are available at Hotel Indigo - Memphis Downtown by IHG.
Yes, Hotel Indigo - Memphis Downtown by IHG has a gym.
