Townhome Inn & Suites by IHG garners positive acclaim for its prime, convenient location. Guests frequently appreciate its proximity to shopping centers, restaurants, major highways like I45 and I40 and notable attractions such as Wolfchase Mall and Ikea. The hotel's setting in a safe, pleasant area with free parking and easy access to downtown Memphis adds to its attractiveness for both leisure and business travelers. Friendly staff further enhance this appeal.
Breakfast offerings, though largely described as good, delicious and varied with options such as waffles, cereal, eggs and biscuits, have received mixed feedback. Some guests were dissatisfied with the lack of variety and essential items, as well as issues with cold or missing food and delayed service times.
Rooms at the hotel are generally commended for their spaciousness, comfort and cleanliness with many noting the rooms to be very clean, roomy and occasionally newly renovated. Positive mentions highlight comfortable beds and convenient layouts. However, inconsistencies in maintenance, such as musty odors, outdated decor and inadequate soundproofing, detract from the overall experience.
While many guests find the hotel clean and well-kept with tidy rooms and professional staff, there are recurring concerns about housekeeping lapses, including dirty floors, stained bedding and neglected shared facilities. Some public areas and the parking lot also require more maintenance.
Staff receive mixed reviews: many guests comment on their friendliness, helpfulness and professionalism, which contribute significantly to a positive stay. However, complaints about unprofessional behavior, inefficiency and lack of staff presence suggest a need for enhanced training and management oversight.
The WiFi and TV services need substantial improvement. Frequent connectivity issues, slow internet speeds and limited TV channels detract from the guest experience.
The pool area, while enjoyed by families and children, faces concerns regarding cleanliness, maintenance and restricted operating hours. These issues often lead to disappointment among guests.
The hotel is considered family-friendly with rooms suitable for families and a well-received pool. However, some guests experienced noise disturbances and found certain policies and external factors less accommodating for family stays.
Regarding the comfort of beds, many guests praise their firmness and cleanliness, contributing to a good night’s sleep. Nevertheless, discrepancies in bed comfort and cleanliness of sheets were also noted.
As a three-star hotel, guests appreciate the location, smooth check-in process and friendly staff. However, there are mixed evaluations about the facilities, maintenance of rooms and common areas and breakfast quality. With improvements, it could better align with its three-star rating.
For business travelers, the hotel poses some challenges: inadequate internet quality and breakfast options and disruptions from noise hinder productivity, indicating the need for better business accommodations.
Overall, while the hotel has many strong points that guests appreciate, there are several areas in need of attention to enhance the overall guest experience consistently.
Categories
Family
Often includes free breakfast and a pool, providing standard but reliable family-friendly amenities in the Wolfchase area.
3 Star
This hotel offers comfortable accommodations and a complimentary breakfast, providing value for guests visiting the Wolfchase area. Its location is convenient for accessing shopping and dining options.
Pool
Outdoor Pool
Business
Honeymoon
Accessible
Gym
Outdoor Pool
Room Types
Standard King RoomThe unit offers 1 bed.
Standard Queen Room with Two Queen BedsThe unit has 2 beds.
King SuiteThe unit has 1 bed.
Standard Room
Standard King Room with Mobility Accessible TubThe unit offers 1 bed.
Standard Queen Room with Two Queen Beds and Mobility Accessible Roll-In ShowerThe unit offers 2 beds.
Standard King Room with Mobility Accessible Roll-In ShowerThe unit offers 1 bed.
Guest Reviews
7.9
Good
Review Summaries
Location
The Country Inn & Suites by Radisson in Wolfchase-Memphis, TN, enjoys rave reviews for its prime location. Guests frequently highlight its proximity to shopping centers, restaurants and major highways such as I45 and I40, making it an ideal spot for both leisure and business travelers. The hotel’s setting is noted as being in a safe and pleasant area with many visitors appreciating its closeness to Wolfchase Mall, Ikea and other attractions. The convenience of free parking and easy access to downtown Memphis, as well as important venues and events, adds to the appeal. Additionally, the location's cleanliness and well-kept environment, coupled with the friendly staff, contribute to a positive overall experience for guests.
Breakfast
Guests of the Country Inn & Suites by Radisson in Wolfchase-Memphis, TN, have mixed opinions on the hotel's breakfast offerings. Many highlighted positive aspects, noting that breakfast was good, delicious, tasty and sufficient. Several appreciated the plentiful options and variety, enjoying hot items like waffles and traditional hotel fare such as cereal, eggs and biscuits with some describing the breakfast as amazing and great.
However, there were also criticisms. Some guests found the breakfast choices to be monotonous, minimal and lacking in variety — particularly in the selection of meats. A number of reviews mentioned the absence of essentials like milk for cereal, butter or jelly for biscuits and the overall limited options available. Another common complaint was that the breakfast area needed more attention and that the food was occasionally cold or didn't taste good. Some guests were also dissatisfied with the breakfast being served later than advertised and noted instances of items running out or not being available at all.
In summary, while many guests were pleased with their breakfast experience, there is room for improvement in variety, quality and consistency to better meet the expectations of all visitors.
Rooms
Visitors generally appreciated the spacious and comfortable rooms at Country Inn & Suites by Radisson, Wolfchase-Memphis. Many guests praised the cleanliness and size of the rooms, noting them to be very clean, roomy and even newly renovated in some cases. The comfortable beds and convenient room layout were mentioned positively, enhancing the stay for some guests.
However, several reviews also pointed to inconsistencies in room maintenance and cleanliness. Issues like a musty or stale odor, worn-out furniture and instances of dust and stains on various surfaces detracted from the overall experience. Occasional complaints included outdated decor, insufficient soundproofing and minor maintenance concerns such as malfunctioning AC units and shower issues.
Despite these drawbacks, the rooms' spaciousness and occasional updates were appreciated, making the stay reasonably pleasant for many guests. Nonetheless, the hotel could benefit from more consistent upkeep and updates to meet and exceed guest expectations consistently.
Beds
Townhome Inn & Suites by IHG, presents a varied experience when it comes to their bedding. Many guests have praised the comfort of the beds, frequently describing them as comfortable, extremely comfortable and even very clean. The beds have been highlighted as having nice and firm support with several reviews specifically noting that both the beds and pillows contributed positively to their stay.
However, reactions to the beds are mixed. Some guests found the beds to be not terribly comfortable, hard or too high off the ground. Cleanliness of the bedding also drew some criticism with mentions of dirty or dingy sheets and visible stains detracting from the overall experience.
In summary, while many guests have enjoyed a comfortable night’s sleep at this hotel, there are notable inconsistencies in the bedding quality, indicating room for improvement in maintaining consistent cleanliness and comfort standards.
Cleanliness
The reviews for the Townhome Inn & Suites by IHG, paint a mixed picture regarding cleanliness. On the positive side, many guests highlighted that the rooms and facilities were consistently clean and well-kept with multiple mentions of a clean atmosphere and rooms that were both comfortable and inviting. The bathrooms, though sometimes noted as small, were often described as the cleanest part of the rooms. The staff also received praise for their friendliness and professionalism.
However, not all reviews were glowing. Several guests reported issues such as dirty floors, stained bedding and musty smells. Specific problems included filthy carpets, mold in the bathrooms and neglected housekeeping services. Some guests found the public areas, including the lobby and breakfast area, needing more attention. The condition of the pool and hallway carpets, in particular, were frequently flagged as needing improvement. Additionally, there were recurring complaints about the lack of cleanliness in shared facilities and security concerns in the parking lot.
Overall, while many guests found the hotel clean and appreciated the tidy rooms and friendly staff, there were notable shortcomings in housekeeping and general maintenance that impacted the stay for some visitors.
Staff
The reviews of 'Townhome Inn & Suites by IHG' provide a mixed portrait of the hotel staff. Many guests compliment the friendliness and helpfulness of the staff with phrases like "staff was very friendly" and "check-in staff were welcoming" frequently mentioned. Several guests felt particularly positive about individual staff members, noting that they were "nice, polite" and "courteous," while some described the team as "amazing" and "outstanding."
However, the reviews also reflect some areas for improvement. Several guests complained about unprofessionalism among certain staff members, including front desk and housekeeping personnel. Some encountered "rude and unprofessional" behavior and felt that staff training was lacking. There were also reports of slow or inefficient service at times, such as long check-ins or absent desk attendants.
Overall, while the warmth and friendliness of many staff members significantly contributed to a positive experience for several guests, inconsistent service and professionalism issues suggest that more comprehensive training and better management oversight could enhance the overall guest experience.
Wi-Fi
While staying at the Townhome Inn & Suites by IHG, guests have noted some challenges with the WiFi and TV services. Many reviews indicate that the WiFi often does not work properly and can be unreliable with a poor signal and frequent connectivity issues. Guests have also reported slow internet speeds and difficulty in maintaining a consistent connection. Similar issues extend to the in-room television services, where the TV connection can be intermittent with limited channel availability and occasional signal loss. Overall, there seems to be a consensus that the quality of the internet and TV services could be significantly improved for a more seamless experience.
Pool
Townhome Inn & Suites by IHG offers a pool area that has received mixed reviews from guests. On the positive side, the small pool area is described as nice and decent with children enjoying the opportunity to swim. However, several issues have been highlighted by guests. The pool often appears in need of cleaning and at times the water has been noted to look green or dirty. Maintenance issues have led to frequent closures, sometimes for renovations or cleaning, which has disappointed guests who booked the hotel specifically for pool access. Additionally, the pool's hours of operation seem unpredictable and, on occasion, quite limited, closing as early as 7pm or 8pm. Concerns about the cleanliness extend to both the pool itself and the surrounding area, which has also been reported to have an unpleasant odor and instances of overcrowding or improper behavior. Overall, while the pool has potential, there appear to be ongoing issues that management needs to address to meet guests' expectations fully.
Family
Townhome Inn & Suites by IHG offers several positives for families, particularly those traveling with children. Reviewers frequently highlight the cleanliness of the rooms, contributing to an overall pleasurable stay for families. The hotel is highly praised for being family-friendly with several guests noting that their grandchildren and children enjoyed the swimming pool, which seems to be a popular amenity.
The hotel earns recommendations for family stays with phrases like perfect for families indicating a general satisfaction among those who traveled with kids. Some guests specifically mentioned their family's love for their stay, underscoring the hotel as a good choice for family getaways.
Despite these positives, there are mixed reviews regarding the overall family-friendly atmosphere. Some found that the hotel did not meet their expectations for family-style accommodations. Issues cited included noise disturbances, non-family-friendly policies and other external factors such as kids not having fun around the area outside the hotel. These mixed experiences suggest that while the hotel has potential for family enjoyment, there may be variable factors that affect the overall experience.
3 Star
Townhome Inn & Suites by IHG is considered a three-star hotel, though some guests feel this rating is generous. Positive remarks highlight the convenient and pleasant location with a quiet building that ensures a peaceful stay. The check-in process is praised for being smooth with friendly and helpful staff making the initial experience welcoming.
Facilities and services, however, receive mixed reviews. The breakfast is described as acceptable, providing a decent start to the day, although it is not particularly memorable. The overall cleanliness of the rooms is adequate but not always consistent with some guests noting issues such as dirty washcloths and stained sheets. Furniture in the hotel is in need of replacement or refurbishing to enhance comfort and aesthetic appeal.
Common areas like elevators require more attention with minimal maintenance impacting their functionality. Noise from neighboring rooms can occasionally disturb the tranquillity, affecting the overall guest experience.
Despite these challenges, the hotel holds potential. With improvements in maintenance and cleanliness standards, it could better meet guest expectations and align more closely with its three-star rating.
Business
The reviews for 'Townhome Inn & Suites by IHG' highlight some challenges for business travelers. While the property does offer a business center and business facilities, it falls short in several areas critical for a productive stay. The internet quality is noted as needing improvement and there are mentions of noise around the grounds that could disrupt work meetings. Additionally, the lack of food for breakfast and inadequate catering to business needs are recurring points of concern. Overall, it is indicated that the hotel does not effectively support the requirements of business travelers.
FAQ
Yes, Townhome Inn & Suites by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Townhome Inn & Suites by IHG.
No, Townhome Inn & Suites by IHG doesn't allow dogs.
No, parking facilities aren't available at Townhome Inn & Suites by IHG.
