Mexico City, Culiacan Culiacán 6619.405566,-99.170406(Show on Map)
7.8
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 06 Aug - Fri, 07 Aug06 Aug - 07 Aug
1 Room2 Guests
Info
Summary of reviews
Casa Nou, located in Mexico City's vibrant Condesa neighborhood, offers travelers both beauty and convenience. Situated close to numerous restaurants, cafes, shops and parks, it provides easy access to public transportation, including bus stops and subway stations, facilitating straightforward travel around the city and to the airport. Guests often mention feeling secure in this quiet and pleasant area, ideal for walking and exploring nearby attractions.
The hotel receives high praise for its spacious and comfortable rooms, which feature modern amenities such as kitchenettes, fridges and contemporary bathrooms. Recent renovations have added a clean, elegant touch, contributing to a positive overall experience. Cleanliness is a standout feature with rooms and facilities consistently well-maintained and spotlessly clean, ensuring a comfortable stay. Some minor issues include occasional lapses in replenishing amenities and occasional room temperature concerns, but these do not detract from the overall positive feedback.
The staff at Casa Nou is frequently commended for their friendliness, helpfulness and exceptional level of service. Guests appreciate the personalized attention and thorough guidance on navigating Mexico City, making their stay both pleasant and enriching. Housekeeping also garners positive remarks for maintaining high standards of cleanliness.
Although the WiFi connectivity has room for improvement, the beds receive substantial praise for their comfort with guests describing them as large, clean and exceptionally comfortable. Minor complaints about rigid mattresses and occasional noise do not overshadow the overwhelmingly positive sentiment.
In conclusion, Casa Nou offers an excellent price-to-benefit ratio, combining a prime location, top-notch service and comfortable accommodations, making it a highly recommended option for visitors to Mexico City.
Categories
Free Wi-Fi
3 Star
Honeymoon
Small
Guest Reviews
7.8
Good
Review Summaries
Location
Casa Nou enjoys an excellent location in Mexico City's vibrant Condesa neighborhood, known for its beauty and convenience. This prime spot offers easy access to numerous restaurants, cafes, shops and parks, making it a perfect choice for both dining and leisure activities. The hotel is strategically situated close to public transportation options, including both bus stops and subway stations, facilitating straightforward travel around the city and to the airport.
Safety is a notable feature of the area, as guests consistently mention feeling secure even at night. The surrounding neighborhood is described as quiet, pleasant and ideal for walking with many reviews highlighting the proximity to attractions like the Black Berry Auditorium and Parque Mexico. The staff at Casa Nou receives high praise for their friendliness and helpfulness, further enhancing guests' overall experience.
Rooms at Casa Nou are spacious and comfortable with many reviews specifically mentioning the quality of the beds and pillows. The accommodation is clean and well-maintained, offering good value for the price. Overall, Casa Nou's combination of an excellent location, top-notch service and comfortable rooms make it a highly recommended option for visitors seeking to explore Mexico City.
Rooms
Casa Nou offers rooms that stand out for their comfort and modern amenities. Most guests found the rooms clean, well-decorated and spacious, especially appreciating the premium suites. The accommodations feature useful amenities like kitchenettes, fridge and modern bathrooms, making it suitable for those looking for a longer stay.
The outstanding water pressure in the showers and daily room cleaning are frequently highlighted. The recent renovation adds a contemporary touch with clean and elegant designs contributing to a positive experience. Some units even boast large, comfortable beds and well-equipped facilities, enhancing the overall appeal.
However, several guests reported issues with the room temperature, describing it as excessively hot and stuffy due to the lack of proper air conditioning. The internal layout of some rooms, including the absence of windows or only having windows facing internal areas, can make the spaces feel dark and claustrophobic. Noise from the outside and other properties also posed inconveniences for some visitors.
Despite a few small issues like occasional small rooms, occasional issues with bathroom flooding and noise, the combination of modern amenities, cleanliness and comfort makes Casa Nou a good option for a stay. The hotel is well-located with easy access to nearby bars, restaurants and public transportation, adding to its overall convenience and appeal.
Beds
Casa Nou has received a wealth of praise for its beds, frequently highlighted for their comfort. Guests consistently describe the beds as comfortable with multiple comments on their substantial size, such as enormous and huge. Phrases like super comfortable bed pillows, bed pillow comfortable and comfortable beds with enough pillows indicate that the sleeping arrangements are well-catered to for a good night’s rest.
However, there are a few mentions of rigid and hard mattresses and one guest noted a hole in the bed that affected their sleeping position. Despite these occasional points of contention, the overwhelming sentiment is positive with beds described as super clean and well-maintained. Travelers also appreciated the nicely decorated rooms, adding to the overall comfort and aesthetic appeal of the accommodations.
Cleanliness
Casa Nou leaves guests with a mostly positive impression regarding its cleanliness with many commending the hotel's attention to detail. The general sentiment highlights that the rooms and facilities are consistently clean and well-maintained. Guests frequently mention rooms as "very clean," "spotlessly clean," and "beautifully kept." They also appreciate that the cleanliness extends to the hotel's amenities, including the kitchen and bathrooms with fresh linens and towels provided regularly.
Several reviews also point out the quality of the facilities, noting that they are modern and comfortable. Specific comments highlight the spaciousness of the bathrooms and the convenience of well-equipped kitchens. The overall ambiance is described as both clean and comfortable, making for a pleasant stay.
However, there are occasional remarks about lapses in cleanliness, such as hairs found on towels and in bathrooms and one instance of a quilt with a stain. Some guests mentioned that water, coffee and other amenities weren't replenished regularly. Despite these isolated incidents, the primarily positive feedback suggests Casa Nou excels in providing a clean and tidy environment for its guests.
Staff
Nestled conveniently close to the metro, Casa Nou has garnered a host of positive remarks, particularly when it comes to their staff. Guests widely commend the hotel for its exceptional level of service. From the welcoming and super friendly demeanor of the staff to their unwavering attentiveness, the remarks are replete with praise. Special mentions go to individuals like Mr. Domingo and Mr. Victor, whose helpfulness and friendliness significantly impacted guests' stays.
The 24/7 concierge service stands out as a reliable and personable feature, meeting guests' needs around the clock. Personalized attention at reception and thorough guidance on navigating Mexico City make the stay not only pleasant but also enriching. Housekeeping, too, receives accolades for maintaining high levels of cleanliness and comfort.
Despite a few detracting comments about poor customer service at times, the overwhelming sentiment reflects a team dedicated to providing excellent hospitality. Whether it’s simple acts of kindness or going the extra mile to ensure a comfortable stay, Casa Nou's staff frequently make a lasting impression on their guests, setting a welcoming tone and underscoring the hotel's reputation for good service.
Wi-Fi
Casa Nou offers a well-established sense of security with 24/7 surveillance and good reception, ensuring guests feel safe and welcomed at all times. The hotel's prime location further adds to its allure, making it an excellent value for money. However, the WiFi experience at Casa Nou tends to be less than ideal. Many guests have reported issues such as slow speeds, unstable connections and intermittent signals, which can make it challenging to work online. While there have been mentions of good internet, the overall feedback suggests that improvements in the WiFi connectivity would greatly enhance the guest experience.
3 Star
Casa Nou offers a charming and cozy stay in an excellent, central location, making it a great option for travelers seeking convenience and comfort. Guests have highlighted the property for its outstanding price-to-benefit ratio and commend the aesthetic appeal, describing it as beautiful and cute. The coffee provided is appreciated, adding to the pleasant experience.
The rooms are clean and comfortable, although a minor issue like the shower door not closing fully and water escaping was noted. Despite this, the overall consensus is positive with many recommending Casa Nou for its superb and exceptional characteristics. It is described as a home away from home and a great hotel for both its facilities and customer service.
FAQ
No, Casa Nou doesn't have any pool.
No, a spa isn't available at Casa Nou.
No, Casa Nou doesn't allow dogs.
No, parking facilities aren't available at Casa Nou.
