World > North America > Mexico > Federal District > Azcapotzalco > Hotels in Mexico City > JW Marriott Hotel Mexico City Polanco

JW Marriott Hotel Mexico City Polanco

Mexico City , Andres Bello 29 (Show on Map)

8.8

Excellent

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe JW Marriott Hotel Mexico City Polanco is a highly recommended hotel for travelers seeking exceptional accommodations and service. The hotel's unbeatable location in the heart of Polanco offers easy access to some of the city's top attractions, including bars, restaurants and shopping with stunning views of Chapultepec Park. The breakfast spread receives high praise from guests with lots of options and attention to detail. The rooms are spacious, clean and modern with incredible views and extra amenities. The hotel is also praised for its cleanliness and COVID protocols, making it a safe and comfortable option for travelers. The staff is incredibly kind, friendly and helpful, providing guests with an excellent experience. The pool area offers a perfect place to relax with friendly and helpful pool staff available for assistance. Overall, the JW Marriott Hotel Mexico City Polanco is a top pick for travelers seeking exceptional accommodations and service.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Deluxe Guest room, 1 King Bed Air-conditioned room with a seating area, cable TV and bathrobe. It comes with a king-size bed or 2 double beds. Evening turndown service and newspaper delivered to room upon request. Wireless or wired internet is available for a fee. Please note that all guest rooms with 2 double beds are sold out for the nights of Oct 26-31 2016. Please note that the hotel swimming pool will be closed for renovation from August 28 2017 through October 9 2017.

Executive lounge access, Guest room, 1 King Bed This room features a seating area and complimentary food such as a Continental breakfast, midday snack, afternoon tea, hors d'oeuvres, late night snack and complimentary non-alcoholic beverages. Also available for a fee you can enjoy business services and wireless or wired internet. Exclusive space to relax, you will appreciate the spectacular sight of Mexico City.

Junior Suite, Executive lounge access, 1 King, Sofa bed This room features Executive lounge access which includes complimentary food such as a Continental breakfast, midday snack, afternoon tea, hors d'oeuvres, late night snack and complimentary non-alcoholic beverages. Also available for a fee you can enjoy business services and wireless or wired internet. This room also includes a separated Dining room and Living area.

Executive Suite with Terrace This One bedroom suite is a loft and has 2 TVs and features complimentary food such as a Continental breakfast, midday snack, afternoon tea, hors d'oeuvres, late night snack and complimentary non-alcoholic beverages. Also available for a fee you can enjoy business services and wireless or wired internet.

Master Suite, Executive lounge access, 1 King, Sofa bed This One bedroom Master suite is larger and on high floors. This room features a seating area and complimentary food such as a Continental breakfast, midday snack, afternoon tea, hors d'oeuvres, late night snack and complimentary non-alcoholic beverages. Also available for a fee you can enjoy business services and wireless or wired internet. Exclusive space to relax, you will appreciate the spectacular sight of Mexico City.

Park View, Guest room, 2 Double Beds, Park view This air conditioned room comes with a king-size bed or 2 double beds, a seating area, cable TV and bathrobe. Evening turndown service and newspaper delivered to room upon request. Wireless or wired internet is available for a fee.

City View King, Guest room, 1 King, City view The double room features air conditioning. The unit has 1 bed.

Executive Level Double, Concierge lounge access, Guest room The double room provides air conditioning. The unit offers 1 bed.

Deluxe Double, Guest room, 2 Double The double room provides air conditioning. The unit offers 2 beds.

Corner City View Suite, Suite, 1 King, City view The double room offers air conditioning.

Executive Level Suite, Executive lounge access

About JW Marriott Hotel Mexico City Polanco

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Guest Reviews

8.8

Excellent

Location

The JW Marriott Hotel in Mexico City boasts an unbeatable location in the heart of Polanco, one of the best neighborhoods in the city. Guests rave about being right in the middle of bars, restaurants and shopping with stunning views of Chapultepec Park. The location is optimal, making it a favorite for travelers looking for a safe and gorgeous area to explore. Polanquito, a beautiful residential area filled with restaurants, is also within walking distance. It's the perfect spot for those looking to stay in a clean and secure location while still being immersed in the local culture. Overall, the hotel's location is fantastic and offers guests easy access to some of the city's top attractions.

Breakfast

The breakfast at JW Marriott Hotel Mexico City Polanco receives high praise from guests. The breakfast spread offers lots of options and attention to detail. One highlight is the delicious breakfast buffet, which is described as exceptional and fantastisk. Some guests are pleased to receive free breakfast, while others find it to be expensive. The majority of guests commend the great service during breakfast. However, a small number of reviewers express disappointment with the quality of the food or the attitude of some of the waitstaff. Overall, the location and breakfast at the hotel are highly recommended.

Rooms

The rooms at JW Marriott Hotel Mexico City Polanco are highly praised by guests with many describing them as spacious, clean and modern. Guests appreciate the incredible views from their rooms with some describing them as spectacular. The extra amenities provided in the rooms are also highly appreciated. While some guests mention that the rooms are somewhat old, they note that renovations are currently ongoing. Despite this, guests still find the rooms very comfortable and the facilities pleasant and clean. Guests suggest that installing queen-sized beds would make a huge difference. However, some guests note that the walls are thin and the rooms can be noisy. Overall, guests seem satisfied with the room comfort, amenities, views and service they received.

Cleanliness

If you're looking for a beautiful organized and immaculate hotel property, the JW Marriott Hotel Mexico City may be just the place for you. Many guests have raved about the hotel's cleanliness with phrases like "super clean" and "very clean" popping up frequently. The hotel is also praised for its great location and COVID protocols, making it a safe and comfortable option for travelers. However, there are a few negative reviews that mention issues with maintenance, including old and dirty carpets and outdated refrigerators. One guest even had a frustrating experience where their room was not cleaned despite multiple requests to do so. Despite these few negative comments, most guests seem to have had a positive experience with the hotel's cleanliness and facilities.

Staff

The JW Marriott Hotel Mexico City boasts an incredible staff that goes above and beyond for their guests. From check-in to checkout, guests have praised the friendliness, helpfulness and cleanliness provided by the staff. The servers are described as "awesome" and the concierge service is said to be excellent with one guest mentioning Ernesto going above and beyond to make their stay memorable. The hotel's location is also noted as being convenient and the attentive staff makes it even better. The only negatives mentioned were with one particular concierge and valet service, but these were the exception rather than the rule. Overall, the staff at the JW Marriott Hotel Mexico City are incredibly kind, friendly and helpful, providing guests with an excellent experience.

Pool

The JW Marriott Hotel in Mexico City offers an exceptional pool experience for families with kids, especially during spring break. The heated pool on the seventh floor offers a perfect place to relax with friendly and helpful pool staff available for assistance. The rooftop location adds to the charm of the pool, making it even more enjoyable. However, it's worth noting that some guests have pointed out a very slippery floor on the seventh floor next to the pool, so it's important to be careful. Despite this, overall the pool area has everything one needs for a good relaxation with all the comforts and amenities. Guests appreciated the pool's peaceful ambiance, beautiful location and the helpfulness of the staff. However, some guests complained about the noise from pool aerobics classes, making it impossible to rest while others complained about the bar and restaurant being closed due to Covid, which they could not review.

5 Star

The five-star rated JW Marriott Hotel in Mexico City offers exceptional and first-class comfortable stays for guests. The hotel features beautiful and very clean facilities that provide a pleasant and comfortable atmosphere. Guests rave about their excellent and exceptional experiences at the hotel, making it their favorite in the CDMX. Even guests attending a concert over the weekend had a very good and enjoyable time. However, some mention that services do not always meet the standards expected of a five-star hotel. Overall, the JW Marriott Hotel Mexico City Polanco is a top pick for travelers seeking exceptional accommodations and service.

Yes, JW Marriott Hotel Mexico City Polanco has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at JW Marriott Hotel Mexico City Polanco.

Yes, JW Marriott Hotel Mexico City Polanco welcomes dogs.

Yes, parking facilities are available at JW Marriott Hotel Mexico City Polanco.

Yes, JW Marriott Hotel Mexico City Polanco has a gym.

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