City Lodge Hotel Waterfall City

Midrand , , 03 Augrabies Lane, Waterfall City, Jukskei View, Midrand (Show on Map)
8.2
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsCity Lodge Hotel Waterfall City garners significant praise for its outstanding location, situated next to the Mall of Africa and near the N1 highway, providing easy access to various amenities, shops and dining options. The central and safe setting, coupled with proximity to the airport, makes it an ideal choice for both leisure and business travelers attending events or conferences. Guests appreciate the hotel's modern, beautiful and clean environment, offering great value for money.

The hotel’s breakfast offerings are highly appreciated with many guests describing it as delicious and featuring an extensive variety of foods. The quality, presentation and consistency of the breakfast receive commendation, although some guests note it can be expensive and lacks halal options. Despite minor criticisms, the breakfast significantly enhances guests' overall experience.

Dinner and lunch experiences receive mixed reviews. While many guests find the food amazing and exceeding expectations, critiques regarding the limited menu variety and occasional lapses in service, such as cold room service food, are noted. Improvements in menu diversity and responsiveness could enhance the dining experience.

The rooms at City Lodge Hotel Waterfall City are described as exceptionally clean, modern and comfortable, though generally on the smaller side. Functional and tidy bathrooms are a plus, but practical aspects like the absence of a mini-fridge, limited power outlets and occasional issues with air conditioning and TV service are points for improvement. Despite these minor inconveniences, the rooms offer good value for the price.

Impeccable cleanliness is a standout feature of the hotel, consistently highlighted by guests who appreciate the spotless rooms and common areas. The friendly and professional staff further enhance the hotel’s appeal with many guests commending their welcoming and accommodating nature across various roles. The front desk staff, in particular, receive high praise for their efficiency and helpfulness.

WiFi at the hotel has received mixed reviews with some guests noting weak signals and connectivity issues, while others commend its speed. Improving the WiFi and phone connectivity could significantly boost the overall guest experience.

The outdoor pool is another well-regarded aspect with guests appreciating its cleanliness and convenient location near the restaurant. While some suggestions for better pool maintenance and dedicated space have been made, the pool area is generally enjoyed by visitors.

City Lodge Hotel Waterfall City is also recognized for being family-friendly, offering a comfortable and clean environment suitable for families. Though some feel there could be improvements in amenities and bedding for children, the overall comfort and strategic location make it a popular choice for family travels.

Lastly, the beds receive mixed feedback with many guests finding them very comfortable and clean, although some find the mattresses too soft or hard and have varying opinions about the pillows. Despite these mixed reviews, the beds are generally noted for their comfort.

In summary, City Lodge Hotel Waterfall City is highly recommended for its strategic location, clean and modern environment, exceptional staff, delicious breakfast and comfortable amenities with minor areas for improvement.
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Categories
Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Outdoor Pool

Room Types
Double Room - Non-Smoking Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

Double Room - Smoking The spacious double room features air conditioning, a tea and coffee maker, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Double Room - Disability Access Featuring free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit has 1 bed.

Twin Room - Non-Smoking Providing free toiletries, this twin room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, a tea and coffee maker, a seating area, a wardrobe as well as garden views. The unit offers 2 beds.

Twin Room - Smoking This air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.

Guest Reviews
8.2
Very Good
Location
City Lodge Hotel Waterfall City is highly praised for its prime location, making it a top choice for travelers. The hotel is conveniently situated adjacent to the Mall of Africa, providing easy access to a variety of shops, restaurants and entertainment options. Guests appreciate the short walking distance to the mall, which adds to the hotel's appeal due to the convenience of external dining and shopping.

The proximity to the N1 highway ensures quick and easy travel, ideal for both leisure and business visitors. Many reviewers highlighted the hotel's centrality, offering accessibility to planned destinations, including health facilities and entertainment spots, as well as being well-positioned for those attending events or conferences at nearby venues like Gallagher Estate.

The location also guarantees safety and excellent views, contributing to a comfortable and home-like atmosphere. The hotel is described as modern, beautiful and clean, providing great value for money. Additionally, it is conveniently close to the airport, further enhancing its appeal for travelers. Overall, City Lodge Hotel Waterfall City stands out as a well-situated, contemporary and secure choice for anyone visiting the area.

Breakfast
City Lodge Hotel Waterfall City receives numerous commendations for its breakfast offerings. Guests frequently describe the breakfast as delicious, incredible and even perfect, often highlighting the extensive variety of foods available. Diners can expect a range of options, including hot dishes, fruits, juices and different types of bread, catering to diverse tastes.

Many reviews commend the quality and value for money with several guests particularly impressed by the presentation and selection, which they say is excellent for a 3-star property. People appreciate the deliciousness and consistency with some mentioning that the breakfast is always very delicious.

However, some guests find the breakfast to be a bit expensive and a few note that breakfast is not included in the room price. Additionally, there is feedback about a lack of halal options, which might be a consideration for Muslim travelers. Despite these minor shortcomings, overall, the breakfast experience at City Lodge Hotel Waterfall City is highly praised and seems to contribute positively to guests' stays.

Dinner
City Lodge Hotel Waterfall City offers a mixed dining experience according to guest reviews. Many guests praised the dinner and lunch, noting the food as amazing, incredible and even exceeding expectations. The breakfast also received high marks for excellence. Despite these positive remarks, there were several critiques. Some guests found the room service food to be cold upon arrival and voiced concerns about the limited variety on the menu, particularly for vegetarians. A few reviews mentioned specific issues such as a terrible lunch box, horrible food and dissatisfaction with specific meals like dust chicken. Overall, while the dining and bar areas were generally appreciated, there are areas for improvement, especially in menu diversity and service responsiveness.

Rooms
City Lodge Hotel Waterfall City provides guests with a modern experience featuring exceptionally clean rooms and comfortable beds. Despite the rooms generally being on the smaller side, they offer neat and beautifully presented spaces that guests have found to be in excellent condition. The bathrooms receive positive marks for their functionality and cleanliness with some rooms providing both shower and bath facilities.

While the hotel's environment is praised, some practical aspects such as the lack of a mini-fridge, limited power outlets and the absence of room service have been noted as areas needing improvement. Additionally, there have been occasional issues with air conditioning, shower adjustments and TV service.

Overall, City Lodge Hotel Waterfall City delivers a clean and cozy stay with a few modern touches that make it good value for the price. However, potential guests should be aware of the minor inconveniences that might arise during their stay.

Beds
City Lodge Hotel Waterfall City offers a mix of bed options, including twin and single beds and some guests have noted the preference for a king-size bed. Many reviewers have praised the comfort of the beds, especially calling them very comfortable. Cleanliness of the beds is also highlighted, though some found the mattresses too soft or too hard.

There are contrasting opinions about the pillows with some guests finding them of poor quality and flat, while others rated them as excellent. Additionally, there were a few comments about issues related to bed placement and room odors. Despite some disparities, the overall comfort of the beds has been positively noted by several guests.

Cleanliness
City Lodge Hotel Waterfall City stands out prominently for its impeccable cleanliness. Guests consistently highlight the hotel’s commitment to maintaining very clean and comfortable rooms. The hotel's cleanliness is evident everywhere with special mentions of clean hotel rooms and spotless common areas. Visitors praise the clean linen provided and note that rooms are not only neat but also exceptionally clean and sanitized. The establishment impresses with its overall tidy environment, reinforcing a sense of order and hygiene. Friendly staff complement the pristine environment, making it a beautiful clean place to stay.

Staff
City Lodge Hotel Waterfall City is characterized by its exceptional staff, who have been commended for their friendliness, knowledge and professionalism. Guests frequently highlight the welcoming and accommodating nature of the personnel, making each interaction pleasant and engaging. The front desk staff, in particular, receive high praise for their helpfulness and efficiency with a special mention of wonderful interactions during check-in.

Many visitors appreciate the overall helpfulness and friendliness of the team across various roles, including the cleaning staff and waitstaff. Positive acknowledgments such as lovely meal service and efficient assistance from the restaurant manager add to the positive experiences. While there were some comments about room amenities and occasional attention lapses, the majority of the feedback underscores a superb level of customer service and the respectful attitude of the hotel staff. Overall, the staff at City Lodge Hotel Waterfall City consistently strive to provide a welcoming and comfortable environment for their guests.

Wi-Fi
The WiFi at City Lodge Hotel Waterfall City has received mixed reviews. While some guests noted issues with the WiFi, such as weak signals and the need for improved speed and continuous connection, there were also remarks praising the WiFi as fast. Additionally, guests faced problems with phone connectivity, including dropped connections and failed network services and mentioned that phones struggled to make calls or receive reliable support. Improving these aspects could significantly enhance the overall guest experience.

Pool
The City Lodge Hotel Waterfall City offers a pleasant outdoor pool experience with guests frequently appreciating the clean pool area and its location near the restaurant. The pool has been described as nice and perfect by several visitors. However, there are occasional mentions of the need for better pool cleaning and the wish for the pool to be separate from the restaurant. Guests also noted the absence of a lifeguard at the level one pool, which might affect comfort for some visitors. Overall, the pool at City Lodge Hotel Waterfall City is well-regarded for its cleanliness and convenience.

Family
City Lodge Hotel Waterfall City is well-regarded as a suitable choice for family stays, noted for its kid-friendly environment. Guests consistently highlight its strategic and desirable location for families. Cleanliness, a critical aspect for families, is a priority at the hotel, ensuring a comfortable experience for all. While the hotel is praised for being family-friendly and providing necessary amenities, some guests feel there is room for improvement in the quality of amenities and bedding for children. Despite these remarks, the hotel remains a popular option for those traveling with family due to its overall comfort and emphasis on family-centric services.


Yes, City Lodge Hotel Waterfall City has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at City Lodge Hotel Waterfall City.

No, City Lodge Hotel Waterfall City doesn't allow dogs.

Yes, parking facilities are available at City Lodge Hotel Waterfall City.

Yes, City Lodge Hotel Waterfall City has a gym.

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