Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, through plexiglass structures in reception
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 70% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 15:00 - Check-out: 10:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Protocollo Nazionale "Accoglienza Sicura"
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Protocollo Nazionale
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? SPA
Has the hotel closed during the pandemic? Yes Reopening Date: 06/26/2020
Answers last updated by Hotel Miralago Wellness - Adults Only
Single Room with Lake ViewThis room comes with a balcony with views of the lake. It offers free Wi-Fi, a flat-screen TV with satellite channels, and an en suite bathroom with toiletries.
Double or Twin RoomThis room with mountain view offers free Wi-Fi, a flat-screen TV with satellite channels, and an en suite bathroom with toiletries.
Double or Twin Room with Lake ViewThis room comes with a balcony with views of the lake and of the surrounding garden. It offers free Wi-Fi, a flat-screen TV with satellite channels, and an en suite bathroom with toiletries.
Small Single RoomProviding free toiletries and bathrobes, this single room includes a private bathroom with a shower, a bidet and a hairdryer. The single room provides a flat-screen TV with satellite channels, a wardrobe, a safe deposit box and heating. The unit offers 1 bed.
Duplex SuiteThis suite is comprised of 1 living room, 2 separate bedrooms and 1 bathroom with a shower and free toiletries. Featuring a terrace with lake views, this suite also offers a seating area and a flat-screen TV with satellite channels. The unit offers 3 beds.
Double Room with BalconyOffering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a bidet and a hairdryer. This double room features a wardrobe, a safe deposit box, a flat-screen TV with satellite channels and a terrace. The unit offers 1 bed.
Yes, Hotel Miralago Wellness - Adults Only has pool(s) that belong to one or more of the following categories: Heated Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Hotel Miralago Wellness - Adults Only. For more information, read the answers to the Spa questionnaire
No, Hotel Miralago Wellness - Adults Only doesn't allow dogs.
Yes, parking facilities are available at Hotel Miralago Wellness - Adults Only.
No, Hotel Miralago Wellness - Adults Only doesn't have a gym.