World > North America > United States > California > Monterey > Hotels in Monterey > Portola Hotel & Spa

Portola Hotel & Spa

Monterey , Two Portola Plaza (Show on Map)

8.1

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Monterey

Info

Summary of reviewsThe Portola Hotel & Spa is a four-star hotel situated in the heart of Downtown Monterey making it a favorite location for visitors who appreciate the convenience of being close to many attractions. Guests have praised the hotel's cleanliness, stylish and modern rooms, comfortable beds and friendly staff. The spa is also a standout feature of the hotel with its fabulous treatments and facilities. The pool and jacuzzi have been praised for their nice temperature and location though it can get crowded. The parking in the adjacent area is convenient but some guests had some mixed reviews about it. Although there are some minor issues with wifi and noise, the hotel's overall experience is superb.
Show more

Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

King Room Offers city or garden terrace views.

Two Queen Beds Offers city or garden terrace views. Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

King Room with Courtyard View Features a private patio and views of the courtyard.

Two Queen Beds with Courtyard View Features a private patio and views of the courtyard. Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

Standard Queen Room with Two Queen Beds Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

King Room with Partial View Providing free toiletries and bathrobes, this triple room includes a private bathroom with a shower and a hairdryer. The spacious triple room provides air conditioning, a tea and coffee maker, a safe deposit box, tumble dryer and a flat-screen TV with cable channels. The unit offers 1 bed.

Queen Room with Partial View This air-conditioned quadruple room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 2 beds.

Quadruple Room The quadruple room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 2 beds.

Triple Room The spacious triple room provides a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

Queen Room with Two Queen Beds - Disability Access Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and tumble dryer. The unit has 2 beds.

King Room - Disability Access The spacious triple room offers air conditioning, a tea and coffee maker, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Triple Room The spacious triple room features air conditioning, a tea and coffee maker, a balcony with city views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Quadruple Room The quadruple room features a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.

Deluxe Double Room with Sea View Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and tumble dryer. The unit has 1 bed.

About Portola Hotel & Spa

Show Map

Guest Reviews

8.1

Very Good

Location

The Portola Hotel & Spa is a favorite for many visitors due to its wonderful location in the heart of Downtown Monterey within walking distance to Fisherman’s Wharf, Cannery Row and the aquarium. Guests appreciate the convenience of being close to everything with lots of places to eat nearby and a parking garage adjacent to the property. The location is also ideal for whale watching, visiting historic Old Town Monterey and accessing the beautiful recreational trails. The hotel itself is beautiful with a spacious entrance and outdoor pool and jacuzzi. Staff are friendly and the spa is a great feature. Parking is abundant and there are many attractions close by. Overall, the Portola Hotel & Spa offers an excellent location for an enjoyable stay in Monterey.

Rooms

The Portola Hotel & Spa offers a stylish and modern experience for guests. The rooms are very clean and spacious with comfortable beds and beautiful decor. The hotel's location is perfect and some rooms offer stunning views. Although there were some complaints about weak water pressure or noise from outside, overall the rooms were clean and well-maintained. Some guests even mentioned being upgraded to huge, luxurious rooms with multiple living spaces and kitchens. While some rooms were not as updated as the lobby, the majority of guests enjoyed their accommodations and recommend this hotel.

Beds

The Portola Hotel & Spa boasts comfortable beds according to the majority of the guests. Many found the beds to be very comfortable and awesome with some describing the bedding to be of great quality. Guests appreciated the nicely decorated rooms with comfy beds and pillows. Although a few guests found the beds to be too soft or lumpy, most enjoyed a good night's sleep. Overall, the hotel provides a good accommodation experience with its comfortable beds.

Cleanliness

The Portola Hotel & Spa is a beautiful and modern property located in the perfect spot. It's well-appointed, spacious and one of the best hotels in the area, as confirmed by guests. The rooms are comfortable, clean and well-maintained. The hotel grounds are also very nice and the pool exceeded expectations. Many guests mentioned the high level of cleanliness throughout the property, including the rooms, common areas and facilities. The staff members were incredibly nice and provided excellent service to guests. While some guests experienced minor issues with cleanliness, the majority were very happy with the standard. The hotel is nicely decorated, modern, comfortable and quiet, making it a great choice for any traveler looking for a clean and cozy stay in the Fisherman's Wharf area.

Staff

The staff at Portola Hotel & Spa received mostly positive feedback from guests. Many described them as friendly, welcoming and helpful with shout-outs to specific individuals such as Chris the concierge and Gloria at reception. The bell boys and valets were also praised for their assistance. However, a few guests did mention negative interactions with staff with some describing them as rude and unhelpful. Overall, the hotel's service was considered good with many guests impressed by the level of customer service they received. Additionally, guests appreciated the pet-friendly policy and the hotel's proximity to the town. The gym and pool area were also praised, as were the good restaurants and food quality.

Wi-Fi

If you're someone who needs reliable wifi on your travels, you'll be pleased to hear that Portola Hotel & Spa offers free wifi to its guests. However, some reviewers did mention that the sign-in process was frequent and the connection could be spotty. There were also some negative comments on the pricey daily charge for wifi and it not working properly. Nevertheless, don't let these comments deter you from staying here as they are outweighed by positive responses.

Spa

Guests were amazed by the spa at Portola Hotel & Spa with many saying it was the highlight of their stay. Although some found it disappointing that the spa was outside and required an extra fee, others raved about the fabulous treatments and facilities on offer. Despite the limited hours of operation, many guests still managed to take advantage of the spa and wellness center, particularly the nail treatments. Overall, visitors were impressed with the staff and location of the hotel and felt the 'Spa' was worth the extra cost.

Pool

The Portola Hotel & Spa offers an outdoor pool and jacuzzi, which guests have praised for their nice temperature and location. However, some have mentioned that the pool is small and can get crowded and that crossing the public walkway to access the pool and fitness center can feel odd. Other guests have had trouble finding the pool altogether, but those who did try the hot tub near the pool enjoyed it. Although the pool decor may be outdated and the area can be noisy due to its location near the road, the hotel rooms have exceeded guests' expectations. Overall, the pool and jacuzzi are a positive feature of the hotel, but guests should be prepared to navigate the public crossings and potential crowds.

Parking

The Portola Hotel & Spa is conveniently located within walking distance to the wharf and offers parking adjacent to the property. While some guests had issues with unclear explanations of parking fees and unfriendly valet experiences, others raved about the ease of self-parking with a room key. The hotel charges $22 per night for self-parking and there is a covered parking garage available for an additional fee. Valet parking is also an option, which some guests highly recommend. Despite some mixed reviews, overall, guests found the parking at the Portola Hotel & Spa to be satisfactory and a convenient option for exploring the area.

4 Star

Looking for a resort experience at a four-star hotel? Look no further than the Portola Hotel & Spa. Guests rave about the convenient location with everything from attractions to food within walking distance. Plus with a nice staff and restaurant, this hotel is sure to meet your needs. While some guests do note that the attention to client needs can be mediocre at times, overall the experience is superb. Guests also rave about the hotel's cleanliness and style, making for a very restful stay. And don't forget about the pool - it's amazing! So if you're looking for a comfortable, delicioso hotel with superb facilities and services at a great location, the Portola Hotel & Spa is the perfect choice.

Yes, Portola Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Portola Hotel & Spa.

Yes, Portola Hotel & Spa welcomes dogs.

Yes, parking facilities are available at Portola Hotel & Spa.

Yes, Portola Hotel & Spa has a gym.

More Options