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Fairmont The Norfolk

Nairobi , Harry Thuku Road (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Info Surrounded by tranquil tropical gardens, the Fairmont Norfolk is a beloved 5 star retreat dating back to 1904. Elegant spaces invite many conferences, conventions, soirees and weddings, and the dining options are impressive with restaurants using organic beef, fresh ingredients and vegan options.

Summary of reviewsFairmont The Norfolk is a historic and charming hotel that offers exceptional customer service. The staff are incredibly friendly, helpful and accommodating, going above and beyond to ensure guests are satisfied with their experience. The breakfast is extensive with a range of options to choose from and the freshness and quality of the food is highly praised. The rooms are a good size and furnished with great taste, providing everything guests need and more. While some guests noted the rooms could use renovation, all comfort required was present. The wonderful garden adds to the hotel's iconic status. Overall, Fairmont The Norfolk is a gem of a hotel that offers a memorable experience.
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Categories

Luxury Hotel

Hotel near Golf Courses

Historic Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Deluxe King Room This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. The room enjoys garden views. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Fairmont Queen Room This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Deluxe Courtyard King Room This air-conditioned twin room is fitted with a flat screen TV with cable and satellite channels, a safe and a desk. The room also features a wardrobe and ironing facilities. Guests can also grab a bite at the minibar in the unit. Guests can relax on the terrace that is furnished with outdoor furniture. Children's crib is available upon request. The room is complete with a private bathroom with free toiletries and a hairdryer.

Deluxe King Room Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room offers air conditioning, a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.

Signature King Suite The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features air conditioning, a wardrobe, a carpeted floor, a flat-screen TV, as well as garden views. The unit has 1 bed.

Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a wardrobe, a carpeted floor and a flat-screen TV. The unit offers 1 bed.

Junior Queen Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a wardrobe, a carpeted floor and a flat-screen TV. The unit has 1 bed.

Deluxe Courtyard Twin Room Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious twin room provides air conditioning, a wardrobe, a carpeted floor, a flat-screen TV, as well as garden views. The unit offers 2 beds.

Deluxe Twin Room Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious triple room provides air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit offers 2 beds.

Fairmont Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The twin room features air conditioning, a wardrobe, a carpeted floor, as well as a flat-screen TV. The unit has 2 beds.

Queen Suite The unit offers 1 bed.

About Fairmont The Norfolk

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Guest Reviews

8.5

Very Good

Breakfast

Guests at Fairmont The Norfolk have left rave reviews about the breakfast offered at the hotel. They describe it as extensive with a range of options to choose from. The freshness and quality of the food is highly praised, including the freshly cooked eggs, warm bakery items and fabulous fruit. Guests are impressed with the variety available with many healthy options to choose from. The catering options, including breakfast, lunch and dinner, are said to be amazing. Some mention that the colonial-style and well-maintained garden also adds to the overall experience. While some guests had issues with the price of food, they still highlight the quality of the breakfast as excellent and hervorragend. Overall, the breakfast at Fairmont The Norfolk appears to be a highlight of the hotel experience.

Rooms

Fairmont The Norfolk is a beautiful and historic hotel that exudes a special charm. The rooms are a good size and furnished with great taste, providing everything guests need and more. The wonderful garden adds to the hotel's iconic status. The stylish design is complemented by comfortable beds and delicious food. While some guests noted the rooms could use renovation, all comfort required was present. Additionally, some reviews mentioned that the hotel had already undergone renovations in certain areas. Despite minor issues such as clogged sinks and broken lamps, Fairmont The Norfolk remains a very nice and cozy hotel.

Staff

Fairmont The Norfolk not only boasts of great ambiance and style, but it also offers exceptional customer service. The staff at the hotel are incredibly friendly, helpful and accommodating, making guests feel welcomed and comfortable during their stay. From giving suggestions on restaurants and bars, to providing immediate assistance when needed, the staff go above and beyond to ensure that guests are satisfied with their experience. The concierge team, led by Jacob, is particularly mentioned for being extra friendly and helpful. Guests also commend Kevin, the manager, for his personable approach and hospitality. Other staff members, like Faith at reception, Patricia at the Cin Cin bar and James the driver, have earned praises for their exceptional service. Overall, the staff at Fairmont The Norfolk provide tiptop service, making it an absolute gem of a hotel.

Yes, Fairmont The Norfolk has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

Yes, a spa is available at Fairmont The Norfolk.

No, Fairmont The Norfolk doesn't allow dogs.

Yes, parking facilities are available at Fairmont The Norfolk.

Yes, Fairmont The Norfolk has a gym.

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