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Nairobi Serena Hotel

Nairobi , Kenyatta Avenue, (Show on Map)

8.8

Excellent

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Info Experience a retreat from city life in the haven of Nairobi Serena Hotel. Nestled among lush gardens at the edge of the Nairobi central park, the Serena hotel offers 5 star service, gastronomic restaurants, and luxurious spa services.

Summary of reviewsThe Nairobi Serena Hotel is a top choice for those seeking a luxurious and comfortable stay in Nairobi. Guests consistently comment on the lovely, clean and well-maintained rooms with comfortable beds and great amenities. The hotel's great and convenient location is also a big selling point with easy access to Nairobi's central business district, shopping areas and other attractions on foot. The breakfast is a real highlight for guests with great food, plentiful options and overall quality of the breakfast buffet. The exceptional service and friendly staff are highly praised by guests with the staff members described as professional, attentive, caring and polite. The pool is also a great place to unwind and cool off with guests raving about its beauty and the option to dine and drink poolside. Overall, the Nairobi Serena Hotel is an excellent choice for those looking for a clean, comfortable and relaxing stay in Nairobi.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Outdoor Pool

Room Types

Deluxe Double Room Deluxe rooms allow you to experience views of the Nairobi Cathedral or Central Park with your choice of a garden view or a city view. Rest on comfortable Twin beds or Queen-sized double beds and enjoy a private bathroom with a bathtub and glazed windows. Interconnecting rooms can be provided for family groups.

Superior Double Room Superior Rooms have king-sized beds and a private veranda. All rooms have private bathrooms with bath tub and a shower. Rooms have large double glazed window panels overlooking the Nairobi skyline and lush hotel gardens. All rooms are air-conditioned with WIFI internet connection.

Executive Suite The spacious Executive Suites are equally suitable as a Presidential, a CEO, a honeymoon or a VIP venue. The open plan features a King-sized bed, an extended seating area with couches and a workspace in addition to a private veranda. Each suite also has a modern bathroom with a separate walk-in shower, a bath tub and a WC.

Business Suite The well-appointed business suites offer a separate bedroom with a King-sized bed, a sitting room with a work-space, a dining area with a table to accommodate four, a private veranda and a guest washroom in addition to the private bath.

King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.

Suite The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite features soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit has 1 bed.

About Nairobi Serena Hotel

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Guest Reviews

8.8

Excellent

Location

The Nairobi Serena Hotel seems to have an ideal location that guests can't stop raving about. Many guests highlight the hotel's great and convenient location. They add that the hotel is ideally situated within the city center, making it easy to access Nairobi's central business district, shopping areas and other attractions on foot. Some guests remark that the hotel's location is one of its biggest selling points. And not only do English-speaking guests sing the praises of the location, but also French and German-speaking guests, who respectively describe the location as "emplacement très intéressant au centre-ville" and "die Lage ist gut." Overall, guests seem pleased with the Nairobi Serena Hotel's prime location in the heart of Nairobi.

Breakfast

If you're considering staying at Nairobi Serena Hotel, you'll be pleased to know that the breakfast is a real highlight for guests. Many reviewers rave about the great food, plentiful options and overall quality of the breakfast buffet. Particularly if you're health-conscious, there are lots of healthy options available to start your day off right. That being said, a couple of guests were a little disappointed with the breakfast - some found it lacking in variety or not as good as they expected. Additionally, a few reviewers commented that the tables were not always set as well as they should be or weren't properly cleaned from previous use. However, on the whole, the breakfast at Nairobi Serena Hotel seems to be quite a hit with guests and many would highly recommend trying it out for yourself during your stay.

Rooms

The Nairobi Serena Hotel is the perfect destination for those seeking comfortable and beautiful rooms for their stay. Guests consistently comment on the lovely, clean and well-maintained rooms with comfortable beds and great amenities. While some have noted that air conditioning can sometimes be an issue, the overall quality of the rooms and facilities far outweigh any minor complaints. Additionally, the location of the hotel is praised for its convenience. Some guests have suggested that the size of the rooms may not be entirely worth the cost, but most agree that the quality and comfort of the rooms make for a rewarding stay. Overall, the Nairobi Serena Hotel is a top choice for those seeking a luxurious and comfortable stay in Nairobi.

Cleanliness

Nairobi Serena Hotel is impressive and provides great hygiene. Guest reviews have continuously praised the hotel for being clean and neat. The rooms and the hotel are kept clean to the highest standards. Their attention to cleanliness transcends to every aspect of their service delivery. Despite minor issues such as a dirty pair of women's knickers found in a bath towel and a dirty toilet bowl, overall, the hotel ensures proper hygiene and peacefulness for guests. Nairobi Serena Hotel is an excellent choice for those looking for a clean and comfortable stay.

Staff

The Nairobi Serena Hotel is highly praised for its exceptional service and friendly staff by its guests. The staff members are described as professional, attentive, caring and polite and go above and beyond to cater to the needs of guests. The breakfast staff are singled out for their excellent service, while the reception team is highly regarded for their good hospitality and professionalism. Guests also appreciate the cleanliness of the hotel and the quality of the services offered. The hotel is considered to be true to the reputation of the Serena group with guests reporting a wonderful experience thanks to the hotel's excellent staff, treatment and location.

Pool

If you're looking for a relaxing dip during your stay in Nairobi, look no further than the Nairobi Serena Hotel's pool. Guests have raved about the pool, calling it "great," "loved," and "beautiful." Plus, if you're visiting during a cooler season, don't worry - the pool is heated! If you're interested in dining and drinking poolside, there are plenty of options to choose from. The only downside seems to be that there aren't quite enough sun loungers, but with such a great pool, you may not mind! And don't forget to start your day with the tasty buffet breakfast by the pool. Overall, it's a great place with a nice pool, especially if you're looking to unwind and cool off.

Yes, Nairobi Serena Hotel has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Nairobi Serena Hotel.

No, Nairobi Serena Hotel doesn't allow dogs.

Yes, parking facilities are available at Nairobi Serena Hotel.

Yes, Nairobi Serena Hotel has a gym.

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