Mercure Nantes Centre Gare

Nantes 47.21614300, -1.54367600 , 50/51 Quai Malakoff (Show on Map)
8.0
Very Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsThe Mercure Nantes Centre Gare hotel is strategically located right next to the main train station, providing unbeatable convenience for travelers. Its central setting allows easy access to the city's major attractions like the Castle of the Dukes of Brittany and the historic center, while also being within walking distance to charming cafes and restaurants. Guests value the quiet surroundings amidst the hustle and bustle, making it a practical and delightful base for discoveries in Nantes.

The breakfast offerings generally receive high praise for their variety, quality and abundance. The buffet features fresh fruits, local products and gluten-free options with a Nespresso machine and delicious croissants being particular highlights. Despite some criticisms about the price and occasional service lapses, the breakfast experience is largely positive due to the extensive selection and overall quality.

Dinner at the on-site restaurant receives mixed reviews. Many guests appreciate the good quality food, classy atmosphere and friendly service, though some note inconsistencies in food quality and service efficiency. The limited menu and operational challenges could benefit from improvements, particularly to cater better to vegetarians and ensure smoother service.

Rooms at Mercure Nantes Centre Gare are often praised for their modern, stylish decor, comfortable bedding and effective soundproofing. Suites and family rooms receive special mention for their spaciousness and suitability for larger groups. However, room sizes can be inconsistent and some guests encounter maintenance issues or insufficient cleanliness. Nevertheless, the overall experience remains favorable due to the modern amenities and good price-quality ratio.

Cleanliness standards at the hotel are generally high with many guests noting the spotless and well-maintained rooms. Occasional lapses like stained carpets and insufficient cleaning are exceptions rather than the norm with the majority of feedback appreciating the hotel's modern and clean aesthetic.

The staff at Mercure Nantes Centre Gare are frequently described as friendly, helpful and courteous with reception staff receiving particular commendation for their professionalism and attentiveness. While occasional negative interactions are reported, the overall guest experience is enhanced by the welcoming and accommodating nature of the hotel personnel.

Free WiFi at the hotel has mixed feedback; although many praise the good quality and free access, some guests experience issues with connection reliability and weak signals. Clearer signage and better coverage would improve the guest experience.

The hotel's parking facilities receive mixed reviews as well. Guests appreciate the convenient and secure underground garage, but find the spaces tight and the cost of 12 euros per night somewhat steep. Despite these points, the parking remains a reliable and secure option.

Families find the hotel appealing due to its large, comfortable family rooms and amenities tailored for children, such as a play area and free meals for young children at the attached brasserie. Despite some concerns about room size and air conditioning, the hotel remains a favored choice for those traveling with children.

Bedding at Mercure Nantes Centre Gare is well-regarded with most guests finding the beds very comfortable. Minor issues include gaps in double beds made from two singles and occasionally hard mattresses on sofa beds for children, but these do not significantly detract from the overall positive impression.

Despite the hotel’s advantageous location and some high points, overall impressions suggest it does not wholly live up to its four-star rating. Issues such as room size, maintenance deficiencies and occasional service lapses indicate room for improvement. However, many guests still find it a decent option for a comfortable stay with good amenities at a central location.
Show more
Categories
Hotel Taking Steps Towards Sustainability
This hotel has a formalized RSE (Corporate Social Responsibility) charter highlighting a strong environmental commitment. They implement specific eco-responsible practices such as reducing energy and water consumption, effective waste management and recycling, using sustainable products, and sourcing ingredients locally for their restaurant.

Dog Friendly Hotel
This hotel allows pets and is centrally located with direct access to the train station. It overlooks the city's canal.

Business Hotel
This hotel offers modern rooms and is located within a reasonable distance of key attractions such as the Castle of the Dukes of Brittany. It provides essential amenities for a comfortable business stay.

Hotel with Parking
The hotel's proximity to the train station and provision of parking makes it ideal for travelers. The combination of location and parking is particularly convenient.

Accessible Hotel
This hotel is identified as an accessible hotel in Nantes, providing facilities to cater to guests with reduced mobility.

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

4-Star Hotel

Room Types
Privilege Double Room Decorated in a Scandinavian style, this air-conditioned room features a Nespresso coffee machine, a minibar and a flat-screen TV with satellite channels. .

Superior Double Room This air-conditioned room features a Nespresso coffee machine, a safety deposit box and a HD LED TV.

Triple Room This room features a seating area, a safety deposit box ,and, a HD LED TV. It also includes a private bathroom with a shower, bathrobes and slippers.

Double Room With a modern-style décor, this air-conditioned room features a HD LED TV, a courtesy tray and a safety deposit box. It also includes soundproofing and a private bathroom with a shower.

Classic Twin Room The twin room offers air conditioning, soundproof walls, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 2 beds.

Family Suite with Sofa Bed Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower, a hairdryer and slippers. This suite is air-conditioned and features a seating area with a flat-screen TV, soundproof walls, a minibar, a tea and coffee maker, as well as a wardrobe.

Guest Reviews
8.0
Very Good
Location
The Mercure Nantes Centre Gare boasts an exceptional location, prominently highlighted by its immediate proximity to the main train station. This strategic position offers incredible convenience for travelers, making it an ideal choice for those arriving by train and requiring easy access to public transportation, including trams and the airport shuttle bus. Guests have lauded its central setting, which places the hotel within short walking distance to the city's major attractions, such as the Castle of the Dukes of Brittany and the historic center. The nearby Lieu Unique and other cultural and scenic spots are also easily reachable on foot.

Surroundings are described as quiet yet central, allowing guests to explore the city comfortably while enjoying a peaceful stay. The hotel’s location is not only perfect for those looking to discover Nantes but also advantageous for those needing to hop on an early train or catch a flight via the shuttle bus. With everything from the city’s bustling markets to charming cafes and restaurants just a short walk away, the Mercure Nantes Centre Gare offers a convenient and delightful base for any traveler.

Breakfast
The breakfast offerings at Mercure Nantes Centre Gare generally receive high praise from guests for their variety, quality and quantity. Described frequently as excellent, hearty and extensive, the breakfast buffet features a wide array of options suited to various tastes, including fresh fruit, local products and gluten-free items when available. Guests particularly appreciate the Nespresso coffee machine and the delicious croissants. Many find the breakfast perfect, rich and very good with plenty of choices for all.

However, some criticisms do arise. A number of guests consider the breakfast expensive with prices around 17-18 euros not always deemed justified. Complaints include occasional poor quality of coffee, slow service, disorganized buffet arrangements and insufficient replenishment of food items. Despite these issues, the overall consensus leans towards a positive experience, supported by the convenience of the hotel's location near the train station and the extensive selection available during breakfast hours.

Dinner
The reviews for the dinner at Mercure Nantes Centre Gare paint a mixed picture. On the positive side, many guests praised the on-site restaurant for its good quality food, delicious meals and classy atmosphere. The brasserie-style dining was appreciated with some mentioning a new menu that was well-received. Friendly staff and good service were consistent highlights and certain guests particularly enjoyed the interesting evening packages and nice presentation of meals.

However, there were notable downsides. Several guests found the food quality to be inconsistent with some describing it as mediocre or even very bad. Issues included slow service, long waits and mistakes with orders. The restaurant was described as having a limited menu, especially on Sunday evenings and it often struggled with soundproofing and managing room service and restaurant orders simultaneously. Additionally, some diners felt the dishes were overpriced relative to the portion sizes and there was disappointment with the selection for vegetarians.

Overall, while the restaurant has potential and is appreciated by many, there is significant room for improvement in service efficiency and menu variety.

Rooms
Mercure Nantes Centre Gare is a mixed bag when it comes to room quality, but several positive aspects stand out in the guest reviews. Many guests appreciated the stylish and comfortable rooms with an emphasis on modern, clean and elegant decor. Rooms are often described as spacious, especially the suites and family rooms, which were noted for being very well-equipped and suitable for larger groups or families. The bedding is frequently mentioned as being comfortable, contributing to a good night's sleep.

The rooms are generally quiet and well soundproofed, an essential feature given the hotel's proximity to the railway station. Amenities such as modern showers with good water pressure and the ability to darken rooms well for better rest, were also praised. Blackout curtains are highlighted as excellent, ensuring a peaceful environment.

However, the reviews indicate that room sizes can be inconsistent. While some guests found their rooms spacious and well-appointed, others reported that their rooms were smaller than expected with inadequate storage space and, in some cases, dated or poorly maintained furnishings. Complaints about room readiness and cleanliness also emerged, including occasional mention of stained carpets, smelly rooms and rooms not being prepared on time.

Functional but small rooms were a recurring theme with several reviews noting that classic and standard rooms could feel cramped, especially for two people. Despite these drawbacks, the modern design of rooms and the hotel's overall good price-quality ratio earned favorable comments.

In conclusion, Mercure Nantes Centre Gare provides a varied experience with standout positive attributes like comfortable bedding, modern and stylish decor and spacious suites, tempered by issues with room size and occasional maintenance lapses.

Beds
Mercure Nantes Centre Gare receives generally favorable reviews for its bedding with most guests praising the comfort and quality of the beds and pillows. Terms such as very comfortable, comfy and super comfortable frequently appear in guest feedback. The bedding, including the mattress and sheets, is often noted for its excellence, providing a cozy and restful sleep experience. King-size and double beds are singled out for their comfort with many guests appreciating the spaciousness and soft firmness of the mattresses.

However, some inconsistencies do arise. A recurring issue is the double bed composed of two single beds pushed together, which often results in a gap that can be uncomfortable. There are mentions of mattresses being either too firm or too soft, indicating varied preferences and experiences. Sofa beds, particularly for children and additional bedding sometimes fall short of comfort expectations with specific remarks about them being too hard or having an uncomfortable third bed setup.

Despite these issues, good maintenance and modern decor enhance the overall appeal of the rooms. Cleanliness and air conditioning generally receive high marks, contributing to a pleasing and modern hotel stay. Occasional problems such as bedbugs and hard mattresses are exceptions rather than the rule, maintaining a predominantly positive outlook on the bedding experience at this establishment.

Cleanliness
Mercure Nantes Centre Gare receives consistent praise for its high standards of cleanliness across guest reviews. Guests frequently remark on the spotless, tidy and well-maintained nature of the rooms and hotel premises. Modern furnishings coupled with impeccable hygiene standards contribute to comfortable and inviting spaces. The hotel's bathroom facilities also receive positive mentions for their cleanliness and neat appearance.

However, there are occasional negative remarks indicating some lapses in cleanliness, such as stained carpets, mold on bathroom ceilings and insufficient cleaning in the breakfast area. Despite these instances, many guests still find the hotel clean and are generally satisfied with the housekeeping. The property seems to maintain a modern and clean aesthetic, further enhanced by its convenient location and functional room design. While there are areas marked for improvement, the overall impression of cleanliness at Mercure Nantes Centre Gare remains notably positive.

Staff
The staff at Mercure Nantes Centre Gare generally receive high praise for their hospitality and professionalism. Many guests describe them as very friendly, helpful and courteous, often going the extra mile to ensure a pleasant stay. The reception staff are frequently highlighted as welcoming and attentive with some guests noting their strong English-speaking skills, which is particularly appreciated by international visitors.

However, the reviews also reflect some inconsistencies in service. While many staff members are described as professional and efficient, a few guests reported less favorable interactions, citing instances of unfriendliness or unresponsiveness, particularly at the reception and breakfast service. Despite these occasional negative experiences, most guests seem to appreciate the overall attentiveness and kind nature of the hotel staff. The welcoming atmosphere, created by smiling and accommodating staff members, is a recurring theme, contributing positively to the overall guest experience.

Wi-Fi
The WiFi service at Mercure Nantes Centre Gare has received mixed feedback from guests. Positive highlights include mentions of good WiFi network quality and the benefit of free WiFi access. However, some guests encountered issues such as slow and unreliable connections, occasional weak signals and credentials that didn't work. Additionally, there seems to be inconsistency in WiFi coverage and lack of clear signage or instructions related to the WiFi service. Despite the praise for quality service, the WiFi performance remains an area with room for improvement.

Parking
Mercure Nantes Centre Gare offers a range of parking options that have garnered mixed reviews from guests. Many appreciated the convenience and security of the hotel's underground parking garage, describing it as clean, well-maintained and having easy access. The location of the parking facility is also noted to be close and handy, often directly above the reception level, adding to its appeal.

However, some guests found the parking spaces to be particularly tight, making it more suitable for smaller vehicles like scooters rather than larger cars. Despite being secure and private, the cost associated with parking—often 12 euros per night—was a point of contention for some reviewers. The parking was also consistently described as available, although occasionally it was reported to be limited or difficult to navigate.

The hotel does not provide an electric car charger, which could be a drawback for electric vehicle owners. There were instances where guests experienced difficulties due to incorrect parking codes or poorly indicated bells, resulting in some frustration. Despite these minor inconveniences, the parking garage was generally considered to be secure with options for both cars and bicycles. Overall, parking at Mercure Nantes Centre Gare is generally reliable and secure, though it comes with some caveats related to space and cost.

Family
The Mercure Nantes Centre Gare proves to be an appealing choice for families traveling with children. Guests appreciate the family-friendly atmosphere, mentioning large, comfortable and well-designed family rooms. Many reviews highlight the spaciousness of accommodations with some even enjoying upgrades to family suites or triple rooms. Parents traveling with young children under 12 find the hotel particularly accommodating and the availability of child beds and well-designed sofa beds adds to the convenience.

The hotel's amenities enhance its family appeal, such as a play area and a foosball table in the lobby, which entertain the children while adults can relax. Additionally, the presence of an attached brasserie that is free for young children further caters to family needs.

Guests also express satisfaction with the hotel's location, citing good and easy access, along with the convenience of private parking. The hotel staff receive praise for their attentiveness and willingness to help, contributing to the overall positive family environment.

However, there are mixed reviews regarding the suitability and size of some family accommodations with a few guests noting that the rooms were smaller than expected or that the air conditioning was insufficient. Despite these occasional issues, the general consensus is that the hotel is well-suited for family stays, making it a favored choice for travelers with children.

4 Star
Mercure Nantes Centre Gare is situated in a highly convenient central location, which has been praised by many for its proximity to the train station and city attractions. Despite the positive aspects of its location, numerous reviews suggest that the hotel falls short of its four-star rating. Many guests have expressed concerns about the overall quality and maintenance of the facilities, noting that the hotel does not meet the standards expected of a four-star establishment.

The rooms have been characterized as lacking sufficient storage space and basic amenities. Issues with cleanliness have also been reported with some guests finding it subpar for a hotel of this supposed caliber. There were instances of poor service, including being given keys to an already occupied room, excessive noise and a lack of staff intervention during disturbances.

Additionally, the cost of certain services such as breakfast at 19 euros is deemed too high by some patrons. The general consensus is that the value for money is not in line with what is advertised or expected from a four-star hotel with several reviewers suggesting other nearby hotels might offer a better experience at similar or even lower price points.

On a more positive note, the staff have been described as nice and the overall experience, for some, was satisfactory in broad terms. However, the recurring sentiment is that Mercure Nantes Centre Gare does not live up to its advertised four-star rating, falling short in several key areas expected of a hotel in this category.

Business
The Mercure Nantes Centre Gare has garnered positive feedback from business travelers, who appreciate its professional staff and strategic location that is convenient for business meetings. The hotel is well-positioned as a business-oriented establishment, matching its 4-star rating with dedicated spaces for working, shared coworking areas and accommodating meeting rooms. Though some guests noted that business amenities could be improved, the availability of meeting facilities and work desks in rooms was praised.

The attached brasserie and hearty breakfast add to the overall convenience, while rooms were frequently mentioned as being comfortable and clean. With an emphasis on ensuring a smooth experience for business travelers, this hotel is certainly a plus for those on work trips, providing punctual service and appropriate involvement from the staff.

Accessible
The Mercure Nantes Centre Gare impresses with its accessibility for guests with disabilities. Numerous aspects of the hotel are easily accessible, ensuring a hassle-free stay. Guests have mentioned the availability of accessible rooms designed to meet the needs of those with reduced mobility (PMR). Additionally, the structure boasts a private underground guarded parking space that makes transferring luggage from the garage to reception straightforward and convenient. Although a half-closed front door and a slightly sloping entrance mat were noted, these elements did not overshadow the overall ease of access provided by the hotel.

Honeymoon
Located in a prime, central location, Mercure Nantes Centre Gare is highly recommended as an excellent destination for honeymooners. Renowned for its wonderful service and romantic ambiance, the hotel stands out as a beautiful, gorgeous spot perfect for a romantic getaway. Guests have highlighted the special touches for honeymooners, such as special room decorations and a complimentary bottle of champagne, making it a memorable haven for newlyweds. Overall, it's an excellent choice for those seeking a romantic and beautifully appointed place to celebrate their honeymoon.

Romantic
Mercure Nantes Centre Gare offers a romantic and relaxing stay characterized by its wonderful ambiance and overall excellence. Located strategically next to the train station, the hotel benefits from a good location. Guests praised the great service and found the rooms very clean and modern with chic romantic decor in both the rooms and the lobby. The restaurant's romantic ambiance adds to the overall experience. Despite minor negatives, the comfortable, relaxing environment and top-notch relaxation amenities make it an ideal choice for a romantic getaway.


No, Mercure Nantes Centre Gare doesn't have any pool.

No, a spa isn't available at Mercure Nantes Centre Gare.

Yes, Mercure Nantes Centre Gare welcomes dogs.

Yes, parking facilities are available at Mercure Nantes Centre Gare.

No, Mercure Nantes Centre Gare doesn't have a gym.

Location Show Map
More Options
  • Hotel in Nantes

  • 8.2 Very Good

  • From $147

  • Hotel in Nantes

  • 8.8 Excellent

  • From $149

  • Hotel in Nantes

  • 8.3 Very Good

  • From $97

  • Hotel in Nantes

  • 8.7 Very Good

  • From $94



7,183,807

Hotels

60

Categories

49,804

Regions

208,995

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ