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Summary of reviewsThe Napa Valley Marriott Hotel & Spa is a top choice for those seeking exceptional service from an outstanding staff. The front of house staff are especially excellent, including the welcoming Pedro behind the bar and the helpful Nicole at the front desk. Many guests also praise the kind and accommodating ladies throughout the hotel, while others mention specific staff members such as Mr. Shedrick Jackson, Brent and Blossom Price and Camille at the coffee shop. Guests generally describe the staff as polite, welcoming and respectful, providing great customer service throughout their stay. Although a small number of guests report subpar service, the vast majority rave about the amazing, responsive and cautious staff. Overall, the hotel's location is also considered great, making the Napa Valley Marriott Hotel & Spa an excellent choice for a pleasant and accommodating stay. Show more
Read review summaries for all categories
Categories
Hotel with Spa
The Spa in the hotel offer comprehensive body treatments, facials, massages to individuals and couples.
Spa facilities:
Outdoor pool(s)
Heated pool(s)
Steam room(s) / Hammam(s)
Hot tub(s) / Jacuzzi(s)
Fitness area
Spa services:
Facial treatments
Body treatments
Full body massage
Head massage
Neck massage
Couples massage
Hot stone massage
Thai massage
Body scrub
Body wrap
Answers last updated according to the official website.
Luxury Hotel
Hotel near Golf Courses
Hotel near Vineyards
Hotel Taking Steps Towards Sustainability
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Hotel for Yoga
4-Star Hotel
Hotel with Outdoor Pool
Hotel with Heated Pool
Room Types
Guest Room, 1 KingThis air-conditioned room includes a flat-screen cable TV with pay-per-view channels, a microwave and a refrigerator.
Guest room, 1 King, Garden viewOverlooks the hotel's landscaped courtyard.
CONC - 1st floor patio room with 1 king bedIncludes access to the Concierge Lounge, which offers free:
- continental breakfast;
- midday snack;
- hors d'oeuvres;
- dessert; and
- non-alcoholic beverages.
Guest room, 2 Double, Garden viewThis air-conditioned room includes a flat-screen cable TV with pay-per-view channels, a microwave and a refrigerator.
Standard Double Room with Two Double BedsThe spacious double room features air conditioning, a wardrobe, as well as a private bathroom boasting a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit has 2 beds.
CLBL - 2nd floor patio room with 2 double bedsThis air-conditioned double room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a patio. The unit has 1 bed.
The Napa Valley Marriott Hotel & Spa is a traveler's haven, offering both an ideal location and great value for money. The hotel features pretty grounds that add to the charm and create a comfortable ambiance. The easy highway access on the main wine route is a definite plus, making it easy to explore Napa Valley. Guests raved about the hotel's central location, which allows for easy access to everything. Some even labeled it as a fantastic location within reach of the town of NAPA. The friendly staff was another highlight of the stay, ensuring guests had a memorable experience. Whether you're in Napa Valley for business or pleasure, the Napa Valley Marriott Hotel & Spa is the perfect place to stay.
Breakfast
The Napa Valley Marriott Hotel & Spa offers a delicious breakfast for its guests. Room service for breakfast is a great option and those who prefer to dine in the main bar area can order there. However, some guests were disappointed that there wasn't any coffee available in their rooms and that they were charged for plain coffee in the lobby. There were also some complaints about slow service in the restaurant and cold breakfast. Some guests were misled by the website, which advertised free breakfast but charged $25 per day upon arrival. Unfortunately, no breakfast was available before checkout, which prevented guests from using a $30 credit towards their meal. Despite these small hiccups, the breakfast was still described as great. Some guests would have preferred more options, but overall, it was a satisfying meal. The only downside was that due to COVID-19 restrictions, there was no morning coffee available before 7 am, forcing some guests to drive to a nearby cafe for their caffeine fix.
Rooms
The Napa Valley Marriott Hotel & Spa offers comfortable and spacious rooms perfect for exploring the region. The recently remodeled large rooms are clean and come with decent amenities, though some guests found the beds a bit small and the barn door for the bathroom didn't close all the way. However, the extremely comfortable beds and nice showers make up for these small inconveniences. The hotel is very centrally located and offers good water pressure. While some guests found the rooms basic and overpriced, others loved the newly remodeled rooms and property. Additionally, some guests experienced issues with the bathroom and room location, but the hotel staff was responsive and accommodating. Overall, the Napa Valley Marriott Hotel & Spa provides guests with the essential needs for a comfortable stay while exploring the area.
Cleanliness
If you're looking for a hotel with good hygiene, look no further than the Napa Valley Marriott Hotel & Spa. Guests have reported that the hotel appears clean and nice with some even describing it as being 'clean and safe with goodies!!' The rooms are also reportedly clean and neat, although there was one room with not-so-clean bed sheets that could have been improved. Overall, the hotel's cleanliness has received high praise along with its location. However, one guest did report that their room refrigerator was not cleaned out. Some guests also commented that the hotel was undergoing renovation and that it should have been notified in advance. In terms of hygiene, the bathrooms are well-maintained and neat, although there were some mentions of dirty bathrooms and glass doors from a small number of guests. Nonetheless, it's worth noting that the majority of the reviews praise the cleanliness of this hotel with one guest even describing it as 'clean and helpful staff.' So, if you're looking for a hygienic and comfortable stay in Napa Valley, the Napa Valley Marriott Hotel & Spa is definitely worth considering!
Staff
If you're looking for a hotel with great staff, Napa Valley Marriott Hotel & Spa is the place to be. The front of house staff are outstanding and the staff overall are great. The bartender, Pedro, is wonderful and Nicole at the front desk provides incredible service. There are also wonderful ladies who are so helpful and delightful to deal with. The guy at check-in is very gentle and the lady at the breakfast kiosk is very nice. The staff is the best part of your stay in this hotel. Everyone is extremely polite, welcoming and respectful. Mr. Shedrick Jackson, Brent and Blossom Price provide great customer service. Camille at the coffee shop is a very pleasant individual and simply a sweet soul. The front desk staff are warm and helpful. Overall, the location is great and the staff are friendly for the most part. Unfortunately, there were a few negative comments such as the service being horrible and the staff not being too supportive. However, the vast majority of guests rave about the amazing, responsive and cautious staff.
Yes, Napa Valley Marriott Hotel & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Napa Valley Marriott Hotel & Spa. For more information, read the answers to the Spa questionnaire
No, Napa Valley Marriott Hotel & Spa doesn't allow dogs.
Yes, parking facilities are available at Napa Valley Marriott Hotel & Spa.