The Capitol Hotel Downtown, an Ascend Collection Hotel
Nashville, 711 Union Street36.16325,-86.783463(Show on Map)
7.0
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 29 Aug - Sun, 30 Aug29 Aug - 30 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Capitol Hotel Downtown, an Ascend Collection Hotel enjoys a favorable location in the heart of downtown Nashville, making it an ideal base for exploring the city’s main attractions. Guests appreciate its proximity to the Capitol, Broadway’s entertainment scene and other local points of interest, all within comfortable walking distance. The hotel's central yet relatively calm setting provides a perfect balance for those eager to experience Nashville's lively atmosphere without compromising on a good night's rest.
The breakfast offerings also receive positive feedback with guests particularly enjoying the variety and quality of the hot breakfast buffet, including items like eggs and bacon. The friendly and attentive staff further enhance the breakfast experience. However, there is room for improvement in terms of variety and serving methods.
Rooms at the hotel are praised for their modern renovations, cleanliness and comfort, though some guests find them small and occasionally outdated. Meanwhile, remarks about the cleanliness mostly highlight the well-kept rooms and facilities, although some areas such as hallways and elevators could use more attention.
The standout feature of The Capitol Hotel is its staff, who are consistently described as friendly, accommodating and helpful. From the front desk to the housekeeping team, the staff's exceptional service significantly enhances guests' overall experience.
Parking is valet-only, which some guests find convenient despite occasional wait times and added costs. The beds receive mixed reviews: while many find them comfortable and conducive to a good night's sleep, others report discomfort due to firmness or noise.
Overall, The Capitol Hotel Downtown offers a strategic location, clean and modern facilities and a welcoming environment, making it a solid choice for visitors, even though some areas, such as room size and parking costs, could see improvement.
Categories
Nightlife
AI-generatedIts downtown location makes it easy to access Nashville's nightlife. Guests can enjoy the nearby bars, restaurants, and music venues.
Business
AI-generatedThe Capitol Hotel Downtown is a business hotel. It is equipped to accommodate business travelers.
Parking
Free Wi-Fi
Gym
4 Star
Room Types
Queen Room with Two Queen BedsThis room features cable TV and tea- and coffee-making facilities.
Please note that the price is based on 2 guests. Maximum occupancy is 4 (see Hotel Policies) .
King RoomThis room features cable TV and tea- and coffee-making facilities.
Queen Room - Disability Access/Non-SmokingThis double room features a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
Queen Room - Accessible/NonsmokingThis double room has a tea and coffee maker, a safe deposit box and a TV with cable channels. The unit has 1 bed.
Superior King Room - Non SmokingThis double room provides a tea and coffee maker and a TV. The unit offers 1 bed.
Guest Reviews
7.0
Good
Review Summaries
Summarized by AI
Location
Nestled in the heart of downtown, The Capitol Hotel Downtown, an Ascend Collection Hotel, boasts a location that guests find incredibly convenient. Just a block from the Capitol and with Broadway and its vibrant entertainment scene a mere 10-minute walk away, the hotel offers easy access to the city's main attractions without the accompanying noise. Guests repeatedly highlight the proximity to a plethora of dining options and local points of interest.
Most of the reviews emphasize the hotel's central position, which makes it an ideal base for exploring Nashville. Visitors appreciate being within comfortable walking distance to the Tennessee Performing Arts Center, Bridgestone Arena and the buzzing Broadway street. The area feels close to all the action yet remains surprisingly calm, providing a perfect balance for those looking to experience the city's lively atmosphere without sacrificing a good night's rest.
Aside from the advantageous location, guests mention the convenience of clean facilities and the friendly, helpful staff. The hotel also offers amenities such as a free breakfast and reasonably priced valet service, adding to the overall positive experience. Whether for business or leisure, The Capitol Hotel’s strategic setting and welcoming environment make it a solid choice for visitors to Nashville.
Breakfast
The Capitol Hotel Downtown, an Ascend Collection Hotel, generally receives positive feedback for its breakfast offerings. Guests frequently praise the variety and quality of the breakfast choices with many noting that it is a great way to start the day. The breakfast buffet is particularly well-received, described as hot and fresh and even better than expected. The inclusion of a free breakfast is appreciated with some guests finding it delicious and akin to dining in a restaurant.
Staff attention during breakfast hours stands out, as they're often commended for being friendly and helpful. The hotel provides an excellent American breakfast with highlights like eggs and bacon drawing positive mentions.
However, there are areas for improvement. Some guests feel that the breakfast could benefit from a wider variety and better quality, noting that it sometimes falls short of expectations. The serving method—sometimes in cartons or polystyrene boxes—raises questions and the limited menu options can be disappointing.
Overall, despite a few critiques regarding portion size and preparation, the breakfast at The Capitol Hotel generally leaves a positive impression on guests, bolstered by attentive staff and a good selection of hot items.
Rooms
The rooms at The Capitol Hotel Downtown, an Ascend Collection Hotel have garnered varied feedback from guests. Many appreciated the newly remodeled, modern and clean aesthetics, noting that the rooms were comfortable and well-appointed. The cleanliness stood out as a frequent positive point with numerous guests highlighting spotless and well-maintained spaces.
However, the size of the rooms emerged as a significant drawback. Several reviews mentioned that the rooms felt exceptionally small, even cramped, especially for larger parties or families. Despite the limited space, the rooms' updates and renovations were well-received, contributing to an overall sense of comfort and modernity.
Issues with certain amenities were noted, such as bathroom doors that didn’t close properly and outdated fixtures. Some guests were also dissatisfied with noise levels and the lack of daily cleaning services. There were concerns about external corridors and elevators with remarks about personal safety and convenience.
Overall, while the rooms were generally clean, comfortable and modern, the limited space and some outdated features left some guests wanting more.
Beds
The beds at The Capitol Hotel Downtown, an Ascend Collection Hotel have received mixed reviews from guests. On the positive side, many found the beds to be very comfortable and conducive to a good night's sleep, describing them as comfy, big and providing a restful experience. However, there were also several complaints about the beds being too firm or noisy with some guests noting that the mattresses were cheap or uncomfortable. Issues such as squeaky springs and rock-hard mattresses also detracted from the overall comfort for some visitors. While a number of guests appreciated the comfort of the beds, others found them less preferable compared to other hotels.
Cleanliness
The Capitol Hotel Downtown, an Ascend Collection Hotel, generally receives commendations for its cleanliness from guests, who often described their rooms as very clean, comfortable and well-equipped. Many appreciated the clean facilities and noted that their rooms were both updated and quiet, enhancing their stay. Several reviewers mentioned that the cleanliness of their rooms met their expectations with some highlighting the provision of fresh towels and toiletries by the diligent cleaning staff.
Though the hotel predominantly garnered positive feedback for cleanliness, a few guests voiced concerns, pointing out issues such as dirty hallways, dusty environments and outdated facilities. Some mentioned specific problems like filthy elevators, non-closing bathroom doors and areas that appeared quite dated and in need of maintenance.
Overall, the hotel is mostly recognized for its clean rooms and maintains a reasonable level of hygiene, contributing positively to guests' experiences despite certain areas needing improvement.
Staff
At The Capitol Hotel Downtown, part of the Ascend Hotel Collection, the staff consistently earns high praise from guests, significantly enhancing their overall experience. Described frequently as friendly, accommodating and exceptionally helpful, the staff's positive impact is a recurring highlight in guest feedback.
From the front desk to housekeeping, including valet services, the employees' courteous and attentive demeanor stands out. Noteworthy mentions include individuals like Angel and Alicia, whose excellent service and respectful treatment have left lasting impressions. Despite occasional criticisms, the overwhelming sentiment points to a team that goes above and beyond to ensure guest satisfaction, making the staff the standout feature of the stay.
Parking
The Capitol Hotel Downtown, an Ascend Collection Hotel, offers valet-only parking. Although some guests find valet parking convenient and consider it a bonus, others point out that it can be confusing. The valet service's efficiency sometimes falters, particularly during busy check-out periods, leading to longer wait times. Costs for valet parking vary with fees generally ranging from $21 to $40 per night.
While many reviewers aren't thrilled about the added expense, they acknowledge it's a common practice in the area and often less costly compared to neighboring hotels. However, the mandatory nature of the valet service and occasional lack of upfront communication about the fees have left some guests dissatisfied. Despite these aspects, the availability of parking at the hotel is noted as a beneficial feature.
3 Star
The Capitol Hotel Downtown, part of the Ascend Hotel Collection, receives mixed reviews from its guests. Positively, it is centrally located within walking distance to popular attractions such as Bridgestone Arena and Broadway, making it a convenient choice for visitors looking to explore these bustling areas. The hotel is also undergoing renovations, hinting at potential improvements in the near future.
However, many guests feel that the hotel doesn't live up to its high price, describing it more akin to a basic motel rather than a central establishment. Some guests have also noted that the walk to the main tourist areas can be a bit challenging due to an uphill climb back to the hotel. While the overall experience is rated around a moderate 6 to 7 out of 10 by many, some guests find the accommodations over priced for what is offered, suggesting it as more of a crash pad than a luxurious stay. Despite these criticisms, a few ratings of 8 and even a 9 out of 10 suggest that some visitors find the experience satisfactory.
FAQ
No, The Capitol Hotel Downtown, an Ascend Collection Hotel doesn't have any pool.
No, a spa isn't available at The Capitol Hotel Downtown, an Ascend Collection Hotel.
No, The Capitol Hotel Downtown, an Ascend Collection Hotel doesn't allow dogs.
Yes, parking facilities are available at The Capitol Hotel Downtown, an Ascend Collection Hotel.
Yes, The Capitol Hotel Downtown, an Ascend Collection Hotel has a gym.
