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Sheraton New Orleans Hotel

New Orleans , 500 Canal Street (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton New Orleans Hotel is a popular choice for travelers due to its prime location with easy access to Bourbon Street, Canal Street and the French Quarter. Guests appreciate the affordable prices considering the convenient location. While there were mixed reviews about the breakfast options, the majority of guests enjoyed the breakfast buffet with good food and great service. The rooms generally receive positive reviews in terms of comfort and cleanliness, though there were occasional issues with noise, outdated decor and lack of amenities. The staff is highly praised for being helpful and personable, providing recommendations and effectively dealing with any issues. The comfort of the beds is another highlight with multiple guests claiming it was their best sleep in a hotel. While the parking situation receives mixed reviews, guests generally recommend doing research beforehand. Overall, the Sheraton New Orleans Hotel is a great option for travelers who prioritize a convenient location and helpful staff.
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Hotel with Rooftop Pool

Imagine having New Orleans under your feet while taking a dip in the crystal clear waters of a pool located in the roof of your hotel. If this is a dream of yours then Sheraton New Orleans Hotel is the hotel for you. With panoramic views to the Big Easy you will feel like you are on top of the world.

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Rooftop Pool Outdoor Pool

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Hotel with Outdoor Pool

Room Types

Traditional, Guest room, 1 King The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The unit has 1 bed.

Traditional, Guest room, 2 Double The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room offers a flat-screen TV with cable channels, a safe deposit box, a carpeted floor and heating. The unit offers 2 beds.

Club level, Guest room, 1 King The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The double room provides executive lounge access, a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Club level, Guest room, 2 Double The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 2 beds.

City View, Guest room, 1 King The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath or a shower. The unit offers 1 bed.

City View Guest room, 2 Double The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath or a shower. The double room provides a safe deposit box, a carpeted floor, heating, a flat-screen TV with cable channels, as well as city views. The unit has 2 beds.

Executive Suite, 1 King, Sofa bed Offering free toiletries, this double room includes a private bathroom with a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and a sofa. The unit has 2 beds.

Club level, Executive Suite, 1 King, Sofa bed Providing free toiletries, this double room includes a private bathroom with a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, executive lounge access and a safe deposit box. The unit offers 2 beds.

Governor's, Suite, 1 King, Sofa bed Providing free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a dining area and a safe deposit box. The unit offers 2 beds.

Traditional Double Room with Two Double Beds - Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Traditional King Room - Hearing Accessible The spacious double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe King Room with City View - Hearing Accessible The spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Deluxe Double Room with Two Double Beds and City View - Hearing Accessible The spacious double room provides air conditioning, a tea and coffee maker, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Double Room with Two Double Beds, City View and Transfer Shower - Mobility Accessible The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Traditional King Room with Roll-in Shower - Mobility Accessible The spacious double room provides air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

Traditional Double Room with Two Double Beds and Transfer Shower - Mobility Accessible The spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 2 beds.

Deluxe King Room with City View and Transfer Shower - Mobility Accessible The spacious double room features air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

About Sheraton New Orleans Hotel

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Guest Reviews

8.1

Very Good

Location

The Sheraton New Orleans Hotel is situated in a prime location with guests raving about its convenient and central setting. The hotel is within walking distance of virtually everything, including Bourbon Street, Canal Street and the French Quarter. The hotel's prime location makes it an ideal base for those looking to explore the many attractions and interesting spots in the area. The hotel is also close to all the Mardi Gras festivities and guests appreciate the convenient access to port, shopping and food. The tram stop in front of the hotel is a particular highlight for guests, allowing easy access to all areas of the city. Guests also praise the reasonable price for such a great location, making it a popular choice for travelers. Overall, the location is the hotel's biggest asset with guests describing it as awesome and perfect.

Breakfast

Guests who have stayed at the Sheraton New Orleans Hotel have left mixed reviews regarding the breakfast options provided by the hotel. However, the positive phrases in several reviews highlight the overall quality of breakfast provided by the hotel. Guests enjoyed the breakfast buffet with good food and great service at the second-floor bistro. They appreciated the excellent rapport qualité / prix offered by the hotel with breakfast included. Some guests praised the delicious food at the onsite restaurant, while others found the breakfast great. The staff is also appreciated for being helpful and courteous. However, some guests had negative comments about the breakfast options with some stating that the breakfast buffet was cold and the oatmeal was like paste. Some guests also found the breakfasts too high priced and not much on the menu. Despite these complaints, many guests found the room to be large and breakfast to be fine.

Rooms

The Sheraton New Orleans Hotel has some great rooms with spectacular views and comfortable, spacious accommodations. The beds are generally comfy and the rooms are tidy and well maintained. However, there are some issues with noise, outdated decor and lack of amenities such as refrigerators and microwaves. Some guests experienced dirty rooms with unpleasant smells and stains and some had to wait long periods for clean towels or for maintenance issues to be addressed. Despite these occasional issues, many guests found the hotel to be luxurious, well air-conditioned and conveniently located near the French Quarter. If you're looking for a comfortable room with a great view, the Sheraton New Orleans Hotel could be a good choice, but be prepared for some inconsistencies in cleanliness and amenities.

Beds

The Sheraton New Orleans Hotel is receiving rave reviews for the comfort of their beds. Multiple guests have expressed how exceptionally comfortable the beds were and some have even claimed it was the best sleep they've ever had in a hotel. The bedding and towels were also noted to be of high quality. While there were a few negative comments about the firmness or size of the beds, the overall consensus is that the beds are comfortable and clean. The only area for improvement seems to be the pillows with some guests finding them too soft or uncomfortable.

Cleanliness

The cleanliness of Sheraton New Orleans Hotel was generally praised by guests. Many guests mentioned the good housekeeping team and how nice and clean their rooms were. Some guests did note issues such as filthy glass on the doors leading to the street, a dirty bathroom or bedding that was disgusting, but overall, guests felt that the hotel was very clean and tidy. In addition to the cleanliness, guests also appreciated the location, comfort and design of the hotel. However, a few guests did mention that the hotel was old and dirty or that the cleaning crew was lazy. Despite these few negative comments, the majority of guests were impressed with the cleanness of the hotel.

Staff

The Sheraton New Orleans Hotel has a staff that is amazing and lovely, including the front desk and concierge. Guests were impressed with the wonderful service and friendliness of the employees across all areas. Although there were a few negative experiences with certain staff members, the majority of guests found them to be courteous, helpful and personable. The staff provided great attention to detail in recommending places to go, eat and transportation to the airport. Management was effective in dealing with any issues brought to their attention and check-in was easy and quick. The hotel's location and staff were praised as well with many guests commenting on the great breakfast buffet and cleanliness of the hotel. Overall, guests loved the Sheraton New Orleans Hotel staff and highly recommend it for a stay in the Big Easy.

Parking

Guests had mixed experiences when it came to parking at the Sheraton New Orleans Hotel. Some found the parking garage tight and difficult to maneuver, while others felt it was unsafe and recommended using a public garage instead. Some guests also had trouble finding available parking or were charged expensive fees for both self and valet parking. However, there were some positive comments about the hotel offering insight parking and valet service. Overall, guests were divided on the parking situation and recommended doing research beforehand to avoid any potential issues.

4 Star

Sheraton New Orleans Hotel has gained mixed reviews from its guests. While some have praised the hotel's exceptional facilities and services, others have been disappointed, expecting more from a four-star hotel. However, in general, guests have enjoyed their stay at the hotel with positive comments about the staff being very helpful and a great breakfast buffet. The hotel's location is also a plus, as it is close to everything. While some have found the hotel disappointing and barely rate it as a two-star, others have found it superb and justifying its room price. All in all, Sheraton New Orleans Hotel can be a great option for travelers who prioritize helpful staff and a convenient location with satisfactory facilities and services.

Yes, Sheraton New Orleans Hotel has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Sheraton New Orleans Hotel.

Yes, Sheraton New Orleans Hotel welcomes dogs.

Yes, parking facilities are available at Sheraton New Orleans Hotel.

Yes, Sheraton New Orleans Hotel has a gym.

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