Summary of reviewsConrad New York Downtown is a luxurious and modern hotel located in a prime location in Lower Manhattan. Guests love the convenience of being within walking distance of many great spots, including the World Trade Center and nearby parks along the river. The hotel itself is regal and beautiful with stunning river views. The breakfast is excellent, delicious and efficiently expedited and the service is superb. The rooms are well-designed, well-appointed and generously sized, providing guests with spacious and quiet accommodation. The hotel is exceptionally clean and the staff is courteous, friendly and go above and beyond to ensure every guest enjoys their stay. The beds are super comfortable and perfect for a good night's sleep. Overall, guests have found the hotel to be exceptional, superb and highly recommended. Show more
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Luxury Hotel
Eco Friendly Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Dogs Stay Free
Do you accept dogs in all rooms? Yes
Is there an extra charge? Free! There is no extra charge. Dogs stay for free.
Should the dog owner notify you before checking in? Not necessarily
What is the maximum number of dogs per room? Up to 2 dogs are allowed in each room.
Is there a maximum weight of dogs accepted? Yes, 75 Lbs
Do you provide any specials, treats and toys (check all that apply)?
A place to sleep
Are there any leash-free play areas? No
Should the dog be kenneled at all times in the room? No
Should the dog be kenneled/kept in a pet carrier at all times in public areas? No
Should the dog remain leashed at all times in the room? No
Should the dog remain leashed at all times in public areas? Yes
Are the dogs allowed on the furniture? Yes
Are the dogs allowed on beds? Yes
What are the basic requirements to accept a dog?
Must not be aggressive
Must be clean
Must not have fleas
Must have proof of current vaccinations
Must use designated areas
Owners must clean pet waste immediately
Owners are responsible for any damage caused by the dog
Must not bathe in the bathtub
Is there a refundable deposit to guard against damages? No
Do you provide any of these?
Food and water bowls
Except for dogs, do you also accept other pets? Yes
Do you have a written and comprehensive pet policy available on request? Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? Yes
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Yes, by using an app Guest may participate in contactless check-in/checkout using their Hilton Honors app. We also have plexiglass structures in reception to ensure contactless check-in.
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 22% of the rooms can be occupied
Deluxe Suite with Two Double BedsThis 2-room suite is separated by sleek frosted glass panels. There is a private bedroom equipped with an HDTV and a living room boasting a wet bar with Nespresso® machine and minibar. The bathroom features a rainfall shower. These suites feature hand-selected, contemporary art work and utilize one-touch climate control and lighting.
Deluxe King SuiteThis 2-room suite is separated by sleek frosted glass panels. There is a private bedroom equipped with an HDTV and a living room boasting a wet bar with Nespresso® machine and minibar. The bathroom features a rainfall shower. These suites feature hand-selected, contemporary art work and utilize one-touch climate control and lighting.
King Suite with River View Offering views of the Hudson River in the private bedroom, this 2-room suite features a separate living area decorated with hand-selected artwork and offers a sofa, a wet bar with Nespresso® machine and HDTV. The bathroom features a rainfall shower.
Executive King SuiteThis 2-room suite features a living room with a sectional sofa, a work space and a wet bar with a Nespresso® machine. The bedroom has an HDTV and the bathroom includes a rainfall shower and a soaking tub.
Luxury Corner King Suite with Sofa BedOffering a view of Battery Park City in the bedroom, this corner suite features hardwood floors throughout and curated artwork. The living room has a sectional sofa bed and a dining table that seats 4 guests. There is a wet bar with Nespresso® machine and minibar.
Deluxe Suite with Two Double Beds and Roll-in Shower - Mobility AccessThis 2-room suite is separated by sleek frosted glass panels. There is a private bedroom equipped with an HDTV and a living room boasting a wet bar with Nespresso® machine and minibar. The bathroom features an accessible bathtub.
Deluxe King Suite - Hearing AccessThis 2-room suite is separated by sleek frosted glass panels. There is a private bedroom equipped with an HDTV and a living room boasting a wet bar featuring a Nespresso® machine and minibar. The bathroom features a rainfall shower.
Executive King Suite with Roll-in Shower - Mobility AccessThis 2-room suite features a living room with a sectional sofa, a work space and a wet bar with a Nespresso® machine. The bedroom has an HDTV and the bathroom includes a roll-in shower.
Luxury King Suite with Sofa Bed and Roll-in Shower - Mobility AccessThis corner suite features curated artwork throughout. The living room has a sectional sofa bed and a dining table that seats 4 guests. There is a wet bar with Nespresso® machine. The bathroom features a double vanity, a roll-in shower and a separate bathtub.
Deluxe King Suite with Roll-in Shower - Mobility AccessThis 2-room suite is separated by sleek frosted glass panels. There is a private bedroom equipped with an HDTV and a living room with a wet bar featuring a Nespresso® machine and minibar. The bathroom features a roll-in shower.
King Suite with River View and Mobility Accessible ShowerOffering views of the Hudson River in the private bedroom, this 2-room suite features a separate living area decorated with hand-selected artwork and offers a sofa, a wet bar with Nespresso® machine and HDTV. The bathroom features a transfer shower.
King Suite with River View - Hearing AccessOffering views of the Hudson River in the private bedroom, this 2-room suite features a separate living area decorated with hand-selected artwork and offers a sofa, a wet bar with Nespresso® machine and HDTV. The bathroom features a rainfall shower.
King Suite with Sofa Bed and River ViewOffering views of the Hudson River in the private bedroom, this one-bedroom suite features a separate living area decorated with artwork and offers a sofa, a wet bar with a coffee machine and a flat-screen TV. The bathroom features a rainfall shower.
Deluxe Suite with Two Double Beds and Sofa BedThis one-bedroom suite is separated by frosted glass panels. There is a private bedroom equipped with a flat-screen TV, and a living room boasting a wet bar with coffee machine and minibar. The bathroom features a rainfall shower. This suite features contemporary art work and has one-touch climate control and lighting.
Deluxe King Suite with Sofa BedThis one-bedroom suite is separated by frosted glass panels. There is a private bedroom equipped with a flat-screen TV, and a living room boasting a wet bar with coffee machine and minibar. The bathroom features a rainfall shower. This suite features contemporary art work and has one-touch climate control and lighting.
Deluxe Suite with Two Double Beds and Roll-in Shower - Mobility AccessThis one-bedroom suite features a flat-screen TV, a living room that includes a coffee machine and a minibar, and also a bathroom with a shower.
If you're looking for a hotel with a great location in Lower Manhattan, you can't go wrong with Conrad New York Downtown. Guests love the convenience of being within walking distance of many great spots, including the World Trade Center and nearby parks along the river. The area is also full of great restaurants, making it easy to enjoy a meal out. The hotel itself is regal and beautiful with stunning river views. While the location is central, the hotel is situated in a calm area away from the commotion of the city, making it accessible and convenient. Plus with the Pedestrian-friendly streets, it's easy and enjoyable to explore the neighborhood on foot. Overall, Conrad New York Downtown provides a terrific facility in a great location for those looking to explore Lower Manhattan.
Breakfast
When it comes to breakfast at Conrad New York Downtown, guests are overall quite satisfied. Many describe the breakfast as excellent, delicious, very good and even exceeding expectations. The quality of the food and the service are also praised with guests saying the breakfasts were good quality and efficiently expedited and the service was superb. Some guests note that the breakfast is included in the price, while others mention the cost - with one guest saying it was great and another saying it was expensive with low quality. However, these negative reviews seem to be the exception rather than the rule. Overall, guests seem to enjoy the breakfast and recommend it to other travelers.
Rooms
The Conrad New York Downtown offers beautiful and modern rooms with a definite feel of luxury. The rooms are well-designed, well-appointed and generously sized, providing guests with spacious and quiet accommodation. Guests love the comfy beds and the cleanliness of the rooms, which are equipped with the latest fixtures. With spectacular riverside views and separate living room areas, the suites are perfect for a classy stay. The location is superb, providing easy access to New York's top attractions. Despite the rooms being smaller than expected, the prime location outweighs this inconvenience. Overall, guests were impressed with the cleanliness, spaciousness and modernity of the rooms at the Conrad New York Downtown.
Beds
The beds at Conrad New York Downtown have received high praise from guests. Numerous reviews mention the comfortable beds that are out of this world, super comfy and very comfortable. Some guests even describe the beds as being of high quality. The rooms are also spacious, clean and located in a superb location. While some guests found the beds a little soft, others loved that robes and slippers were provided. Overall, guests have found the beds to be super comfortable and perfect for a good night's sleep.
Cleanliness
Guests had wonderful things to say about the cleanliness of the Conrad New York Downtown. They used phrases such as 'exceptionally clean', 'sparkly clean' and 'very clean'. The rooms were also praised for being spacious, quiet and comfortable, as well as new and well-maintained. The hotel was described as beautiful, modern and luxurious looking. Some guests did encounter issues such as dirty or sticky floors and one guest found dirty pillows, but overall the hotel was highly regarded for its cleanliness. During the COVID-19 pandemic, guests felt reassured by the hotel's cleanliness. The staff was also commended for being nice and helpful and the hotel was described as easy to use and convenient.
Staff
Conrad New York Downtown boasts of an amazing team of staff who are courteous, friendly and go above and beyond to ensure every guest enjoys their stay. From the receptionists to the doormen, all staff are 1st class, helpful and accommodating. The hotel is incredibly pet-friendly too. The rooftop bar staff are lovely, but some guests found the staff at atrio not that welcoming. The hotel's service is amazing with heart-felt welcomes, exceptional room service and accommodating housekeeping. The staff are exceptional in trying to please, leaving guests feeling very welcome. The location is great and the staff are polite, professional and borderline rude. However, in general, guests felt the staff were very friendly, approachable and responsive. The hotel design is appealing with excellent service from an attentive and helpful team of staff. Despite a few hiccups, guests described their experience at the hotel as wonderful, thanks to the hotel's excellent staff.
5 Star
Conrad New York Downtown is a luxurious high-end hotel located in an exceptional location in Manhattan. It offers superb facilities and services, including spacious and comfortable bedrooms, an extremely caring and friendly staff and an excellent breakfast. The hotel is perfect for a long weekend getaway and provides a relaxing atmosphere, making it an excellent choice for a family’s NYC stay. The hotel has a modern design and a magnificent lobby that will leave you beyond your expectations. With river views and proximity to the World Trade Center area, this hotel is a top choice for many visitors. The guests rave about their fantastic experiences and the services are certainly five-star plus. Many guests described their stays at Conrad New York Downtown as 'exceptional' and 'superb'. It is a top hotel in town with many regular customers who have nothing but praise for it. Overall, the hotel provides a placentary and exceptional stay and it is highly recommended by many.
No, Conrad New York Downtown doesn't have any pool.
No, a spa isn't available at Conrad New York Downtown.
Yes, Conrad New York Downtown welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Conrad New York Downtown.