Summary of reviewsThe Empire Hotel is a great option for those looking to stay in Upper West Side with its fantastic location within walking distance to Central Park, Columbus Circle, the subway, theaters, Lincoln Center and great restaurants. The staff is consistently praised for their outstanding service with many guests highlighting specific members for going above and beyond. While some guests have noted that the rooms are small and outdated, the hotel offers a variety of room sizes, including comfortable king-sized options. The cleanliness of the hotel is consistently praised with guests appreciating the clean rooms, linens and bathrooms. The beds are a highlight of the hotel experience with many guests describing them as extremely comfortable and perfect for a good night's sleep. Overall, the Empire Hotel offers excellent amenities and a perfect location, making it one of the best places to stay for the price. Show more
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Hotel with Swimming Pool
Take a dip in the pool or just chill in the plunge pool that are located on the roof. There, you can enjoy your favorite drink and have fun at the rooftop lounge. Due to its unique location at NYC you get to enjoy magnificent views during your stay at the Empire Hotel.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Room Types
Standard Queen RoomThis room has a flat-screen TV, iPod docking station, bathrobes and courtyard views.
Superior King RoomThis room has a 32-inch flat-screen TV, iPod docking station and city or courtyard views.
Superior Double Room with Two Double BedsThis room has a 32-inch flat-screen TV, iPod docking station and city or courtyard views.
Deluxe King RoomThis room has a 32-inch flat-screen TV, iPod docking station and views of Lincoln Center.
Junior SuiteThis suite has a 42-inch flat-screen TV, iPod docking station, bathrobes and city views. It comes with a pull-out love seat that converts into a single bed.
Deluxe Junior SuiteSuite features a 42-inch flat-screen TV, iPod docking station, a seating area, and bathrobes.
Deluxe Double RoomThis double room offers air conditioning and a TV with cable channels. The unit has 3 beds.
Superior SuiteThis air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. This suite provides a seating area and a TV with cable channels. The unit offers 1 bed.
Superior Queen RoomThis quadruple room features air conditioning and a TV with cable channels. The unit has 2 beds.
King Room - Disability AccessThis double room offers air conditioning and a TV with cable channels. The unit offers 1 bed.
Economy Single RoomThis double room offers air conditioning and a TV with cable channels. The unit has 1 bed.
The Empire Hotel is well-loved for its fantastic location in Upper West Side, making it perfect for those who love exploring the city since it's within walking distance to Central Park, Columbus Circle, the subway, theaters, Lincoln Center and great restaurants. Visitors can expect excellent and outstanding service from the friendly and helpful staff. Guests will also appreciate the convenience of the hotel's proximity to 5th Avenue shopping, the Opera and Times Square. The rooftop bar is a beautiful spot to unwind with a cocktail after a long day of sightseeing. Overall, The Empire Hotel has a perfect location and outstanding amenities, making it one of the best places to stay for the price.
Rooms
The Empire Hotel has a great location and offers a variety of room sizes, including comfortable king-sized options. Some guests noted that the rooms were small and outdated, but there were also comments about spacious and clean rooms. The decor was sometimes described as depressing and in need of updating and carpets were often mentioned as being worn out. Some guests also noted issues with broken or non-functioning amenities like TVs, fridges and doors. However, there were positive comments about good amenities like showers and towels, as well as views of Lincoln Center. While some guests felt that the rooms were not worth the price, others appreciated being given an upgrade on arrival. Overall, guests had mixed experiences with the room quality at the Empire Hotel, but many appreciated the convenience of the location and the comfort of the beds.
Beds
Guests of the Empire Hotel have praised the comfort of the beds with many describing them as extremely comfortable and perfect for a good night's sleep. Some found the beds to be a highlight of their stay, along with other positive aspects of the hotel such as its ambiance, cleanliness and excellent customer service. However, a few guests did experience discomfort due to lumpy mattresses or smaller-than-expected bed sizes. Despite this, the general consensus from guest reviews is that the beds at the Empire Hotel are an inviting and comfortable feature of the hotel experience.
Cleanliness
The Empire Hotel may have some rooms that are tired and in need of renovations, but it's consistently praised for its cleanliness. Guests have appreciated the much cleaner facility with clean rooms, linens and bathrooms. The staff is also cited as polite and professional. Although some guests have mentioned issues with cleanliness, such as stained walls or dirty carpets, the vast majority seem to have had a clean and comfortable stay. Even those who note shortcomings in this area frequently praise the hotel's cleanliness alongside other positive features, like a friendly staff and convenient location.
Staff
Empire Hotel is a place that truly embraces the concept of great customer service. The majority of reviews praise the staff, who are described as friendly, accommodating, helpful and nice. Some of the members are even highlighted by name, such as Adam, Pablo and Daniel, for going above and beyond to ensure guests feel comfortable and happy. There are a few negative comments about the staff, but they are vastly outnumbered by glowing reviews. The location of the hotel is also a major plus for guests, being both conveniently located near subway stations, attractions and restaurants and across the street from a beautiful park. Overall, the hotel comes across as a great option for those looking to stay in this part of New York City.
Yes, Empire Hotel has pool(s) that belong to one or more of the following categories: .
No, a spa isn't available at Empire Hotel.
Yes, Empire Hotel welcomes dogs.
Yes, parking facilities are available at Empire Hotel.