The staff at Mandarin Oriental, New York are truly exceptional, providing 5-star service with a smile. They truly make you feel like royalty with the doormen going above and beyond to assist with bags and taxis. The lobby staff, concierge, restaurant manager and waiter John were especially amazing, treating guests like celebrities. Reception was warm and friendly and Robin and Adnan were standout members of the team. The hotel and staff as a whole are amazing, providing excellent service and hospitality that makes for a truly memorable experience. While there were a few negative reviews regarding poor service or rudeness from staff, these were anomalies amongst the excellence. Overall, the staff are lovely, helpful and always willing to go the extra mile to ensure guests have a wonderful stay.