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Mercure Charlestown

Newcastle , 109 Madison Drive, Charlestown (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, Mercure Charlestown offers a comfortable and convenient stay for travelers visiting Newcastle, Australia. The location is praised for its accessibility to shopping centers and local attractions. The breakfast is consistently rated as delicious and the restaurant is generally good, though some guests experienced hit and miss dinners. The rooms received mixed reviews with outdated decor and some cleanliness issues, but the staff are friendly and helpful. The pool is a handy addition during summer, though some guests felt it needed more attention. The parking facility is fantastic, though low cars may struggle with the driveway. The beds received mixed reviews, but overall, guests can expect a comfortable enough stay. With a rating of 4.8/5, Mercure Charlestown is a good option for a Newcastle getaway.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Outdoor Pool

Hotel with Parking

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Deluxe Queen Room Located on the second level, this air-conditioned room offers cable TV and tea/coffee making facilities. This room has no capacity for additional guests. Please note that this room is accessed via stairs. There is no elevator/lift.

Privilege King Room This air-conditioned room offers varying garden and city views. It includes a TV with cable channels and tea/coffee making facilities including a coffee machine. Please note that the price is based on 2 guests. Maximum occupancy is 3 (see 'Policies' section). The third guest will be accommodated on a roll-away bed at an additional charge. Please note that this room is accessed via stairs. There is no elevator/lift.

Superior Room with Queen and Single Bed Located on the ground floor, these air conditioned rooms feature a flat-screen TV with cable channels.

Executive King Room This air-conditioned room has a balcony and a flat-screen TV with cable channels. Tea/coffee making facilities are provided. Please note that there is no capacity for additional guests. Please note that this room is accessed via stairs. There is no elevator/lift.

Standard Room with Queen and 2 Single Beds This family room has a flat-screen TV, cable channels and tea/coffee making facilities.

About Mercure Charlestown

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Guest Reviews

7.8

Good

Location

The Mercure Charlestown hotel is perfectly located for anyone visiting Newcastle, Australia. With convenient access to major shopping centers and a variety of local attractions, guests can enjoy a comfortable stay with a great atmosphere. The eastern side of the hotel offers beautiful views and the staff are nice and accommodating. While some guests noted that it was off a main road and could be noisy, most emphasized the convenience of the location. Visitors can explore the surrounding area with ease and enjoy the pool, good food and plenty of parking. Perfectly located for travel around the city, Mercure Charlestown is an excellent choice for a comfortable and convenient stay.

Breakfast

According to guest reviews, the breakfast at Mercure Charlestown is definitely worth waking up for. With options like buffet breakfast that includes both hot and cold food, guests have consistently enjoyed their meals. The restaurant/breakfast area is also modern and comfortable, making for a pleasant dining experience. Some reviews mentioned that breakfast was included in the room price, while others had to pay extra for it. However, despite a few billing hiccups, guests seemed satisfied with the quality of the breakfast. A few guests recommended the restaurant next door for a nice meal as well. Overall, the breakfast at Mercure Charlestown received high praise for its delicious food and excellent service.

Dinner

The dinner at Mercure Charlestown seems to have mixed reviews with some guests raving about the delicious food and others rating it poorly. However, the breakfast is consistently rated as amazing and some guests even say it made up for the subpar dinner. Despite the hit and miss nature of the dinner, the bar and restaurant are highly praised and the food is generally good with some standout dishes. Presentation is also noted as being impressive. It's worth trying the restaurant out for yourself and seeing which items you think are worth the price.

Rooms

Many reviewers commented on the outdated decor and aging rooms of the Mercure Charlestown hotel with some describing them as "tired" or "dated". However, there were also several positive reviews praising the clean and comfortable rooms with nice bathrooms and amenities. Some guests noted that the rooms were small but still cozy, while others appreciated the spaciousness of their accommodations. Although there were some complaints about cleanliness issues and plumbing problems in certain rooms, overall the hotel appears to offer decent lodging options for travelers. The staff were friendly and helpful and the location is also a positive aspect of the hotel according to guests. However, updates and renovations to the rooms and facilities would greatly improve the guest experience.

Beds

The reviews of the beds at Mercure Charlestown are mixed with some guests finding them to be extremely comfortable while others found them to be uncomfortable. Multiple guests mentioned that the beds were comfortable or very comfortable, while some described them as super comfy or even loved them. However, a few guests found the beds to be horrible or uncomfortable with one guest saying the bed was like concrete and another describing it as rock hard. One guest felt that the bed was a little worn out, while another thought it was soft but offered no support. Despite these mixed reviews, many guests found the rooms to be clean and the beds to be a good size. Overall, guests can expect a comfortable enough room and bed at Mercure Charlestown, though individual experiences may vary.

Cleanliness

Guests of the Mercure Charlestown have mixed opinions when it comes to cleanliness. While some praise the hotel for being clean and tidy with refreshing pools and friendly staff, others note that there is room for improvement. Some guests experienced issues with poorly maintained rooms, dirty carpets and outdated bathrooms, while others found their rooms to be clean and comfortable. Some guests had to request bathroom supplies be refilled and there were reports of hair and bugs in the bathrooms, but linen was generally crisp and changed daily. Overall, cleanliness was an important factor for guests and many found the facilities to be well-maintained, though some areas could certainly use some attention.

Staff

The staff at Mercure Charlestown are amazing with their excellent customer service and friendly and accommodating attitude. Room service is exceptional and the restaurant meals are fantastic. The reception staff are polite and welcoming with easy check-in and efficient service. Although some guests experienced obvious short-staffed situations, the staff were still lovely and very helpful. Brittany, a front desk staff member, was highly praised by some guests for being amazing, while other staff members were friendly and competent. The only negative feedback about staff was from a couple of guests who experienced unfriendly and unhelpful front desk staff. Despite this, the majority of guests enjoyed their stay at the hotel with great facilities, a nice atmosphere and the staff's lovely and helpful attitude.

Pool

If you’re looking for a hotel in the Charlestown area with a refreshing pool, Mercure Charlestown is a great option. Families with kids especially love the pool, which is clean and well-maintained. The hotel staff are also praised for being helpful and friendly. Location-wise, the pool adds convenience and is a handy addition during the summer months. While there is also a spa, some guests wished it was heated. Overall, the pool area is presented very well with towels provided for guests. However, some guests have mentioned that the pool can be spoiled by other guests who ignore the rules and create havoc by diving and bombing. Despite this, most guests still find the pool a super bonus, along with the spa bath. Some reviewers suggest that the pool needs more attention, specifically the water levels and drop to the steps. Nonetheless, families with kids will find the pool a nice addition to their stay at Mercure Charlestown.

Parking

Mercure Charlestown offers fantastic parking options for guests with an easy and free parking facility. However, guests have commented that low cars may struggle with the driveway and that the parking lot has large potholes. Nonetheless, the convenience of being able to park outside their room and the great access for cars is a plus. Some guests did mention having to haul their luggage up the stairs as there is no lift to the second floor. Nevertheless, the location is central and guests can access their rooms directly from the car park. Overall, Mercure Charlestown provides adequate parking for guests who need it.

4 Star

The Mercure Charlestown hotel is a pleasant surprise for those needing a rest during a road trip with a rating of 4.8/5. The rooms may be outdated but are mostly comfortable with the exception of the shower. Guests can enjoy a good view of the ocean from the large rooms and benefit from fantastic parking. The hotel is located in a great location and the staff are accommodating and easy-going. dinners from the restaurant are superb, although some guests feel that the cost of the rooms are more fitting for a three-star hotel. All in all, the clean presentation and good food make it ideal for a Newcastle getaway.

Yes, Mercure Charlestown has pool(s) that belong to one or more of the following categories: Outdoor Pool.

No, a spa isn't available at Mercure Charlestown.

No, Mercure Charlestown doesn't allow dogs.

Yes, parking facilities are available at Mercure Charlestown.

No, Mercure Charlestown doesn't have a gym.

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