Embassy Suites by Hilton Niagara Falls/ Fallsview
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Summary of reviewsThe Embassy Suites by Hilton Niagara Falls/ Fallsview is highly recommended for its breathtaking view of the falls from upper floor rooms and its excellent location, ideal for walking to attractions, restaurants and the casino. Despite mixed reviews about the complimentary breakfast, guests are generally satisfied with the dinner experience at the hotel and highly appreciate the hotel's comfortable and clean rooms as well as the well-maintained and clean property. Guests have overwhelmingly positive remarks about the friendly and welcoming staff providing excellent service with a few isolated incidents. While the wifi service is not included and parking can be quite expensive and stressful, guests appreciate the facilities at the hotel, including the indoor and heated pool and the comfortable beds for a good night's sleep. The Embassy Suites by Hilton Niagara Falls/ Fallsview is a luxurious 4-star hotel that generally received positive reviews and offers a perfect fit for anyone traveling with family or groups.
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About Embassy Suites by Hilton Niagara Falls/ Fallsview
Guest Reviews
Guests of the Embassy Suites by Hilton Niagara Falls/ Fallsview constantly mention the fantastic location of this hotel. The view of the falls from the rooms on the upper floors is breathtaking and amazing. This hotel is located in the best area for a view compared to any other hotel in Niagara. The location is also ideal for walking to attractions, restaurants and the casino. The bus stop is located right by the hotel, making it easy to explore the area. Many shops and a mall are within walking distance and there are numerous restaurant options on the premises or nearby. Overall, guests highly recommend this hotel for its excellent location, proximity to the falls and beautiful views.
Embassy Suites by Hilton Niagara Falls/ Fallsview offers a complimentary breakfast to its guests. While some guests had negative things to say about their experience, others loved it. Some reviewers found the breakfast to be exceptional with plenty of options for everyone including home fries, different types of cereal, toast, scrambled eggs, sausages, made to order omelettes and much more. They particularly enjoyed the seating arrangement at the Keg. Guests who were disappointed with the breakfast mentioned long lines, poor quality food, the unavailability of some items and limited options. According to them, changing up the menu for breakfast each day and keeping the breakfast open longer would have been better. Some guests were offered an IHOP voucher instead of breakfast at the hotel, which they found disappointing. Despite the mixed reviews, complimentary breakfast is still something that most hotels don't provide these days.
Embassy Suites by Hilton Niagara Falls/Fallsview is a hotel that has won many hearts for its lavish interiors and top-notch facilities. The hotel boasts an array of amenities that are sure to make your stay a pleasant one, including a fine dining experience. Guests seem to have thoroughly enjoyed their experience with the in-house dining services, spoken highly of the omelette station and the grill. The cheese and sausages, in particular, seem to have left an impression. While a few reviews mentioned the downside of the dinner including burnt, uncooked and unseasoned food, the majority of the guests were satisfied with the services provided. Those who were dissatisfied opted for dinner from the TGIF downstairs restaurant, situated in the hotel. Another option that the guests enjoyed was The KEG restaurant, which is also located at the hotel and offers an excellent selection of food and drinks. Overall, the dinner experience seems to be one worth trying when staying at Embassy Suites.
Embassy Suites by Hilton Niagara Falls/ Fallsview is a comfortable and clean upgraded hotel with a great location, offering beautiful rooms and exceptional views. Each suite is spacious and comfortable, providing amenities such as a hot tub, microwave and fridge that overlooks the falls. The hotel offers clean and quiet rooms with comfortable beds, pillows and soft duvets along with a good room view. However, some guests report that their rooms were not cleaned during their stay and they experienced discomfort with dusty and old decor and uncomfortable beds. Despite this, the room facilities remain overall clean with an excellent view of the waterfalls. The pricing is a bit steep, but it's worth it for the amazing view and comfortable facilities.
If you want a good night's sleep during your stay at the Embassy Suites by Hilton Niagara Falls/Fallsview, you won't be disappointed! Guests rave about the comfortable beds with some even describing them as amazing. The hotel offers a range of bed sizes, from king-sized to queens, so you can choose what suits you best. The rooms themselves are spacious and come equipped with cozy pillows for added comfort. While a few guests found the beds just okay or complained of soggy mattresses, the majority had only positive things to say. Overall, if a good night's sleep is a priority on your trip, you won't go wrong with the beds at this hotel.
Embassy Suites by Hilton Niagara Falls/ Fallsview has received mixed reviews about its cleanliness with some guests describing it as dirty while others found it to be very clean. However, many reviewers appreciated the hotel's efforts to maintain a clean and comfortable environment with some even labeling it as fancy. Though some guests complained about the quality of room cleaning, many found the room to be clean and spacious. Some reviewers did experience issues with the bathrooms, including dirty shower curtains and unfixed equipment. Despite these complaints, the overall impression is that the property is well maintained and clean, offering a good falls view, comfort and friendly service.
The Embassy Suites by Hilton Niagara Falls/ Fallsview has received a lot of praise for their amazing staff! From the friendly and welcoming front desk staff to the polite bellhops, guests have been thoroughly impressed by the level of service they received. The concierge were particularly noted for their helpfulness and Lorena in particular received several mentions for her great service. The valet parking staff were also praised for how helpful they were. In general, guests found the staff to be kind, courteous and always willing to serve with a smile. Unfortunately, there were a couple of instances where guests encountered rude or unhelpful staff members, but these seemed to be the exception rather than the rule. In summary, the overwhelming consensus was that the staff at the Embassy Suites by Hilton Niagara Falls/ Fallsview were excellent with a few isolated incidents that didn't detract from an otherwise positive experience.
Embassy Suites by Hilton Niagara Falls/ Fallsview offers comfortable accommodation but unfortunately, the wifi service is not included and guests have to pay an additional fee of $10 or $18. Some guests have reported not receiving the wifi pass upon check-in and others have been locked out of their rooms and denied access to the internet. There were also complaints about having to pay for wifi or not having access to free wifi because of booking through a third party platform.
Guests praise the indoor pool and heated pool at Embassy Suites by Hilton Niagara Falls/ Fallsview. Some guests note that the pool and Jacuzzi were nice and warm, while others describe the hot tubs as really hot. There were also negative comments about the pool: some guests say that the pool water was too cold, while others say the chlorine in the pool/hot tub was too high or that the hot tub was not working. Overall, the pool is described as okay or excellent and some guests regret not having found the time to swim. The downside is that the pool closes too soon and there is no open space around it.
One thing to note about Embassy Suites by Hilton Niagara Falls/Fallsview is that parking can be quite expensive and stressful. Multiple reviews mentioned that on-site parking fees could be as high as $100 CAD per day with some guests opting for off-site lots for slightly lower rates. However, these remote lots could still be pricey and time-consuming to get to and some found valet staff to be pushy or deceptive. Despite this, some guests did find cheaper parking options nearby and appreciated the shuttle service provided by the hotel. Overall, while parking may be a hassle at the Embassy Suites, it's not impossible to manage with some research and planning.
Embassy Suites by Hilton Niagara Falls/Fallsview is a perfect fit for anyone traveling with family or groups. The hotel has quick and efficient transportation to and from the parking lot. The cherry on top - the breathtaking view loved by the kids. The facilities at the hotel are perfect and cater to guests of all ages. Although one reviewer expressed their disappointment about toddler sized toilet, overall the hotel is well-suited for families with children. Moreover, this hotel has been a go-to option for many families in the past.
Embassy Suites by Hilton Niagara Falls/Fallsview is a luxurious 4-star hotel that generally received positive reviews from its guests. The hotel's facilities and services were highly appreciated with many guests rating them as "very good". However, some guests mentioned that WiFi is not included, which could be a drawback for those who need to stay connected. Overall, the hotel received an average rating of 7 out of 10, which is a good indication of the quality of services offered. While some guests were hoping for more, many found the hotel's amenities to be satisfactory.
Yes, Embassy Suites by Hilton Niagara Falls/ Fallsview has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Niagara Falls/ Fallsview.
No, Embassy Suites by Hilton Niagara Falls/ Fallsview doesn't allow dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Niagara Falls/ Fallsview.
Yes, Embassy Suites by Hilton Niagara Falls/ Fallsview has a gym.
