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DoubleTree by Hilton Norfolk Airport

Norfolk , 1500 North Military Highway (Show on Map)

6.7

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe DoubleTree by Hilton Norfolk Airport is a convenient choice for those looking for a hotel near the airport with free shuttle services available. However, the hotel receives mixed reviews for its breakfast options, outdated and unclean rooms and mixed feedback on the staff. The pool and hot tub also receive mixed reviews with some guests reporting cleanliness issues. While some guests find the beds comfortable, others have reported issues with old, squeaky and springy mattresses. Overall, the hotel could use some improvements in terms of cleanliness and renovations to ensure guests have a comfortable stay.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Double Room with Two Double Beds - Non-Smoking This room features cable TV and a work desk.

King Room This room features cable TV and a work desk.

King Studio Suite with Sofa Bed The studio offers air conditioning, a tea and coffee maker, a seating area and a TV. The unit offers 2 beds.

Double Room with Two Double Beds - Non-Smoking The unit offers 2 beds.

Queen Room with Two Queen Beds with Bath Tub - Mobility and Hearing Access The unit offers 2 beds.

Queen Room with Two Queen Beds and Roll-In Shower - Mobility and Hearing Access The unit offers 2 beds.

About DoubleTree by Hilton Norfolk Airport

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Guest Reviews

6.7

Rated

Location

The DoubleTree by Hilton Norfolk Airport is a great pick for those looking for a hotel near the airport. The location is ideal with free shuttle services available for guests. You can easily get to popular places like downtown Norfolk, VA beach and Sentara General Hospital. Even if you want to go shopping or dine out, you will find plenty of options nearby. While the building is quite old, the excellent location and nearby amenities make up for it. Overall, the hotel’s location is convenient and many guests appreciate it.

Breakfast

Guests have mixed feelings about the breakfast options at DoubleTree by Hilton Norfolk Airport. Some purchased packages with breakfast included, but were disappointed with the lack of food options for the buffet, small portion sizes or quality of the food. Others enjoyed the breakfast and praised the bar and restaurant. Some guests were unable to have breakfast due to COVID-19 restrictions. It's important to note that breakfast is not free at this hotel and there were some issues with guests not being informed of this. If you do choose to have breakfast here, be prepared to spend some money.

Rooms

The DoubleTree by Hilton Norfolk Airport, unfortunately, receives mixed reviews of its rooms from guests. Many guests note that the hotel is old, outdated and in need of renovation. Some guests complained of a lack of cleanliness, including issues with mold, stains on tubs, dust, spider webs, dead bugs and dirty floors. The beds were also a concern for some guests with reports of uncomfortable, springy and creaky mattresses. Outdated furniture, peeling wallpaper and barely functioning doors also left a negative impression on some guests. Some guests reported issues with cigarette smoke in their rooms, while others complained about thin walls and noisy neighbors. Some guests, however, did find the rooms clean and comfortable with comfortable beds and large screen TVs. Overall, the hotel needs some thorough deep cleaning and renovations to ensure that guests enjoy comfortable and clean rooms.

Beds

Guests have had mixed experiences with the beds at DoubleTree by Hilton Norfolk Airport. While some describe the beds as comfortable and nice, others have found them old, squeaky and springy. Some have also reported moldy beds and sheets, while others praise the comfortable pillows and blankets. However, a few guests have complained about the beds being rock hard and extremely uncomfortable with flat pillows that require multiple pieces to keep their heads up. Despite these negative reviews, some guests have still found the beds to be very comfortable and spacious, making for a comfortable night's sleep.

Cleanliness

The cleanliness of DoubleTree by Hilton Norfolk Airport has been a mixed bag according to guest reviews. Some guests were impressed with the measures taken to ensure cleanliness with clean lobbies and well-cleaned rooms. However, other guests complained of various cleanliness issues such as rusty and chipped bathtubs, mold in the shower, dust and dead bugs in the room and dirty elevators. There were also complaints about the hotel being old, worn down and in need of repairs, especially in the halls and elevators. Some guests even reported bugs and bloodstains on their sheets. On the positive side, some guests described the hotel as nice and clean, but these reviews were outweighed by the negative reviews mentioning filth and unsanitary conditions in the hotel.

Staff

The staff at DoubleTree by Hilton Norfolk Airport is a mixed bag according to guest reviews with several mentioning the friendliness and helpfulness of certain staff members. Some guests had issues with rude or unprofessional staff, including poor customer service, while others found the front desk to be exceptional. Despite the varied experiences, many guests appreciated the clean rooms and good location of the hotel. Keep in mind that there may be additional fees for third-party bookings and some guests were unhappy with the mold in their rooms. However, if you're lucky, you may be greeted with warm cookies on check-in and have helpful staff like Donna or Lydia at your service.

Pool

The pool at DoubleTree by Hilton Norfolk Airport has received mixed feedback from guests. Some have noted that the pool is too small for the size of the property and guests, while others have praised the warm water temperature. Unfortunately, many guests have reported issues with the cleanliness of the pool and hot tub with some even seeing ants on the surface of the pool. Additionally, the hotel is under fire for not being ADA friendly and not cleaning the property thoroughly. Others have noted that outside pool is nonexistent and that the hot tub was broken. Regardless of these complaints, some guests still enjoy using the indoor pool, although it can be difficult to swim laps with children's lessons taking place in the afternoon and early evening. Overall, the pool and hot tub at DoubleTree by Hilton Norfolk Airport could use some improvement.

Yes, DoubleTree by Hilton Norfolk Airport has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at DoubleTree by Hilton Norfolk Airport.

Yes, DoubleTree by Hilton Norfolk Airport welcomes dogs.

No, parking facilities aren't available at DoubleTree by Hilton Norfolk Airport.

Yes, DoubleTree by Hilton Norfolk Airport has a gym.

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