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Hilton Norfolk The Main

Norfolk , 100 East Main Street (Show on Map)

8.7

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHilton Norfolk The Main is a luxurious and upscale hotel located in the heart of downtown Norfolk. The hotel's convenient location offers guests easy access to many restaurants, amenities and entertainment venues. While some guests had mixed experiences with breakfast and dinner, the hotel's dining options have something for everyone. The rooms are generally clean and comfortable with some minor complaints about outdated amenities. The staff is friendly, attentive and accommodating, making guests feel welcome and appreciated. The parking situation is a mixed bag with some guests finding it convenient and others having trouble finding the garage. Overall, Hilton Norfolk The Main is a great choice for those looking for a comfortable and luxurious stay in downtown Norfolk.
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Categories

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

Hotel with Indoor Pool

Room Types

King Room The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 1 bed.

Executive King Room The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

Executive King Room with River View The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Corner King Room with River View The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Deluxe Corner King Room with River View The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 2 beds.

King Room with River View The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

King Room with Bath Tub and River View - Mobility Access The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

King Room with Roll-In Shower and River View - Mobility Access The spacious double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

One-Bedroom King Suite with River View The spacious suite features air conditioning, a tea and coffee maker, a seating area, a safe deposit box and a flat-screen TV with cable channels.

King Room with River View - Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

King Room with Partial River View The spacious double room features air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Double Room with Two Double Beds - Non-Smoking The quadruple room features air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Executive Queen Room with Two Queen Beds The quadruple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Executive Queen Room with Two Queen Beds and River View The air-conditioned quadruple room features a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 3 beds.

Queen Corner Room with Two Queen Beds and Partial River View The quadruple room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Queen Room with Two Queen Beds and River View This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker, a safe deposit box and heating. The unit has 3 beds.

Queen Room with Two Queen Beds and Tub - Mobility Accessible The quadruple room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Queen Room with Two Queen Beds - Hearing Access The quadruple room provides air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

About Hilton Norfolk The Main

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Guest Reviews

8.7

Very Good

Location

The Hilton Norfolk The Main hotel is a perfect location for those wanting to experience everything Downtown Norfolk has to offer. Situated near the Victory Rover harbour cruise boat, the hotel is close to many restaurants, amenities and entertainment venues. Guests can enjoy beautiful views of the river and waterfront from their rooms and the hotel lobby on each floor is beautifully designed. The location is described as convenient, safe and everything within walking distance. The Grain Bar and onsite restaurants offer great dining options for guests. While finding parking may be difficult, the hotel's excellent location and cleanliness make up for it. Guests love the proximity to many food and sightseeing attractions, making this hotel the perfect experience of Norfolk in its true form.

Breakfast

Guests of the Hilton Norfolk The Main have had mixed experiences with breakfast during their stays. Some have raved about the delicious food and wide selection available in the Varia restaurant, while others have been disappointed by a lackluster menu or difficulty accessing the complimentary breakfast offered. Some guests have enjoyed breakfast in the comfort of their own rooms, while others have had to purchase breakfast at the restaurant. The Grain restaurant also received high marks for its delicious weekend brunch. However, a few guests reported confusion or lack of communication regarding the breakfast voucher and elevator access. Overall, guests recommend confirming the details of breakfast with hotel staff to avoid any inconvenience.

Dinner

The Hilton Norfolk The Main certainly doesn't disappoint when it comes to dining options. With a variety of on-site restaurants, guests have the amenities of not having to leave the hotel for food. Guests thoroughly enjoyed the Varia restaurant, especially the cabaret singer, which made for a superb dinner experience. However, some guests had a less than stellar experience at the Grain restaurant due to broken AC and the fact that you couldn't make reservations. It's recommended that you make a reservation for the restaurants to avoid disappointment. The Saltine restaurant had great service but guests had to wait almost an hour for their dinner. While breakfast was amazing, some guests found that the other restaurants had gone down hill since their visit before COVID-19 and that the food was terrible with no seasoning and overpriced for the quality. Others had a more positive experience, describing the restaurants as amazing and great with fantastic live music. Room service didn't live up to expectations and bringing food from outside the hotel was nearly impossible. All in all, the dining options at Hilton Norfolk The Main have something for everyone with some guests raving about the experience while others had a few issues.

Rooms

Guests of Hilton Norfolk The Main have generally positive things to say about the rooms with many praising their cleanliness and comfortable beds. Several reviewers enjoyed the beautiful views from their rooms and some even described the decor as contemporary and stylish. However, comments about outdated TVs, underwhelming size for the price and uncomfortable pillows and beds were mentioned. Some guests also noted issues with uncleanliness, broken or outdated amenities and poor customer service from staff. Despite these minor complaints, many reviewers still recommend the hotel and appreciate its convenient location and modern atmosphere.

Beds

Guests at Hilton Norfolk The Main have mixed experiences with the hotel's beds. Some praise them for being comfortable, cozy and extremely comfortable. Others find them hard and bulky or noisy and one guest even reported being bitten while sleeping. Some guests also note issues with the cleanliness of their sheets and pillows. However, many guests appreciate the hotel's great location and the quietness and cleanliness of their rooms. Overall, guests seem to have a range of experiences with the beds at Hilton Norfolk The Main, indicating that your own experience might vary.

Cleanliness

Guests have had mixed experiences with the cleanliness of the Hilton Norfolk The Main hotel. While some found their rooms to be exceptionally clean and comfortable with clean bed sheets and lovely views, others encountered issues such as dirty fridges or pillows, stains on tables and sheets and even a used syringe found on the floor at check-in. A few guests also reported that housekeeping did not adequately clean their rooms and some found the air quality to be lacking due to dust or smoking in the hallway. However, overall, most guests felt that the hotel was clean, sparkling and well-maintained with some praising the hotel's facilities for their cleanliness and organization.

Staff

Guests have raved about the staff of Hilton Norfolk The Main in their reviews, consistently commenting on how friendly, attentive and accommodating they were. From the front desk to housekeeping, the staff was professional and welcoming with several guests highlighting individuals who went above and beyond such as Megan, Monaya and Sabree S. There were a few instances of rude staff in the restaurants, but overall, the service at this hotel was phenomenal. Some guests did encounter issues such as slow room service or valet delays, but the staff still tried to offer amazing service, even when understaffed or overwhelmed. However, a few guests did report less than stellar experiences with certain staff members or issues with miscommunication. Regardless, the majority of guests praised the staff for their outstanding efforts, making their stay enjoyable and memorable.

Parking

The parking situation at Hilton Norfolk The Main seems to be a mixed bag according to guest reviews. Some guests found it convenient and easy to park, while others had trouble finding the garage and/or had negative experiences with staff. Parking fees of $20-$300 per day were considered expensive by some guests, especially when it wasn't included in the hotel stay. On the other hand, there were also reports of free parking in the garage and Tesla charging stations available. Unfortunately, some guests also reported incidents of vandalism in the City of Norfolk-owned garage. It's recommended to clarify parking details with the hotel and/or park at a nearby public garage for a lower fee.

Business

Hilton Norfolk The Main located in downtown Norfolk offers great facilities for business travelers. There are various restaurants inside the hotel, but the room service food from the seafood restaurant was subpar. The hotel is spacious and offers fantastic service from the front desk to check-out. Housekeeping exceeded expectations. However, the hotel has relatively expensive rooms and there were some issues at check-in, especially for those with bookings made through an external website, like Booking.com. Despite this, it remains a great choice for those looking for a comfortable stay in the heart of downtown Norfolk.

Luxury

If a luxurious and upscale stay is what you're looking for, Hilton Norfolk The Main is the place to be. From the beautiful interior and exterior to the classy establishment, this hotel is nothing short of amazing. The decor and property are breathtaking with great views to enjoy. Everything screams luxury from the hotel lobby to the restaurants. The cleanliness and comfortability of the rooms are top-notch, making for a perfect luxurious weekend getaway. It's definitely worth every penny! In fact, this hotel is so luxurious that it rivals even the coziest of B&Bs. Rest easy and enjoy your stay in this beautiful, clean and luxurious hotel.

Yes, Hilton Norfolk The Main has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Hilton Norfolk The Main.

No, Hilton Norfolk The Main doesn't allow dogs.

Yes, parking facilities are available at Hilton Norfolk The Main.

Yes, Hilton Norfolk The Main has a gym.

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