The Best Western Orlando Gateway Hotel garners significant praise for its exceptional location. Guests repeatedly commend its proximity to key Orlando attractions, such as Universal Studios, which is merely a short walk or quick drive away. Being near International Drive, numerous restaurants, shopping areas and entertainment options, further enhances the convenience for travelers. It's also conveniently situated for visits to Disney parks, SeaWorld, the Convention Center and the airport, making it a strategic and cost-effective base for exploring Orlando.
Breakfast at the hotel receives a generally positive reception. The buffet offers delicious and diverse options, providing excellent value and service, although some guests noted the cost as a bit steep since it isn't included in the room rate. Nonetheless, the quality and convenience of the breakfast are appreciated by many.
The hotel's dining experiences are met with mixed but generally positive feedback. The on-site restaurant is praised for great food and service, despite some finding the menu basic. The café and deli are highlighted for their friendly staff and quality offerings, such as sandwiches and pizza, providing convenient and enjoyable options for quick meals.
Guest rooms present a more varied picture. Positively, they are recognized for their spaciousness, comfort and cleanliness with many enjoying the stunning views and comfortable beds. However, there are significant concerns about outdated furnishings, maintenance issues and unpleasant smells, which detract from the overall satisfaction for some visitors.
Cleanliness is another mixed aspect with many guests lauding the housekeeping and overall neatness of the hotel, while others faced issues with musty smells, mold and dust. These contrasting experiences underscore a disparity in hygiene standards across different stays.
The staff at the Best Western Orlando Gateway Hotel receive overwhelmingly positive remarks for their friendliness, professionalism and attentiveness. Specific members, like Nicholas, Luciana, John and Rebecca, are frequently mentioned for their exceptional service, contributing to a welcoming and supportive atmosphere.
WiFi at the hotel is praised for being free and, on occasions, very fast. However, many guests experienced slow, unreliable internet, which could be problematic for business travelers or those needing a stable connection.
The gym facilities receive positive feedback for their good array of equipment and maintenance, though some equipment issues and early closing hours were noted. Guests generally find the gym a reliable option for fitness during their stay.
The pool area is appreciated for its spaciousness, clean heated pool and dual hot tubs. Despite some concerns about cleanliness and crowding, the overall pool experience is enjoyable, contributing to a pleasant stay.
Parking is another mixed area with many guests appreciating the ample, free parking. However, tight spaces and occasional blockages were noted as issues by some visitors.
Lastly, the availability of an EV charging station is a significant perk, although some confusion surrounding its availability was noted.
Overall, the Best Western Orlando Gateway Hotel offers a prime location with convenient amenities and friendly staff, ensuring a generally positive stay, albeit with certain areas needing attention to maintain consistent quality.
Categories
Parking
This hotel offers parking facilities for guests. Its location provides easy access to major attractions and thoroughfares, making it convenient for guests who prefer to drive.
EV charging stations
Gym
This hotel offers a fitness center with weight lifting equipment. Guests can also enjoy a half basketball court.
EV charging stations
Family
Romantic
Pool
Heated Pool
Outdoor Pool
Business
Accessible
4 Star
Outdoor Pool
Heated Pool
Golf
Honeymoon
Room Types
King RoomThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well.
Double Room with Two Double Beds - Non-SmokingThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well.
Pool Side Room with Two Double BedsThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well. A pool view is provided.
King Suite with Sofa Bed - Non-SmokingThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well. Guests will enjoy the comfort of a furnished seating area with a sofa bed.
Deluxe Room with Two Double BedsThis room features a flat-screen TV with cable channels. A refrigerator, coffee maker, and microwave are provided as well.
Premium Room 1 King Bed with a Water viewThe spacious double room offers air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Premium Room 2 Double Beds with a Water viewThe quadruple room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Queen Room with Roll-In Shower - Disability AccessThe spacious double room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Guest Reviews
7.7
Good
Review Summaries
Location
The 'Best Western Orlando Gateway Hotel' consistently receives praise for its outstanding location. Guests appreciate its proximity to key attractions, theme parks and major highways, making it an ideal base for exploring Orlando. The hotel is particularly noted for being very close to Universal Studios, often described as just a short walk or a quick drive away, which is a major convenience for guests. Additionally, the hotel is near International Drive, offering easy access to a variety of restaurants, shopping options and entertainment activities.
The location is also highlighted as convenient for visits to other attractions like Disney parks and SeaWorld and it's not far from the Convention Center and the airport. Many guests found the central location beneficial for accessing different parts of the city and noted how convenient it was for their travel needs.
Guests frequently mention that staying at the hotel provides good value for money with the strategic positioning allowing for efficient travel to multiple destinations. Other praises include the cleanliness of the rooms, friendly staff and useful amenities like free parking, WiFi and breakfast. Overall, the 'Best Western Orlando Gateway Hotel' is highly regarded for its prime location and the convenience it brings to travelers looking to explore Orlando.
Breakfast
When staying at the Best Western Orlando Gateway Hotel, guests can expect a generally positive yet varied experience regarding breakfast. Many reviews highlight the delicious and diverse options available with several guests noting that it was great for the price and convenient before heading to the parks. The breakfast buffet in particular received praise for its good value, excellent selection and fantastic service from the restaurant staff.
However, it’s important to mention that breakfast is not included in the room rate and some guests found the additional cost—ranging around $13.99 to $14.99 per person—a bit steep. The buffet was frequently described as tasty and satisfying, but there were mentions of limited variety and occasionally rubbery food. Despite the extra charge, many guests felt the breakfast was worth it, although others wished for a complimentary option.
The ambiance of the breakfast area also received mixed feedback with some guests appreciating the use of real plates and the overall dining experience, while others found it lacking in appeal. Overall, while the breakfast offering at the Best Western Orlando Gateway Hotel has its fluctuations, it remains a convenient and often enjoyable option for visitors.
Dinner
At the Best Western Orlando Gateway Hotel, the dining experience receives mixed reviews but leans towards positive feedback. The on-site restaurant is well-kept and serves great food with several guests praising the delicious meals and the exceptional service they received. The bar area is noted to be nice with commendable bartenders contributing to a pleasant ambiance. However, some diners felt that the menu was basic and lacked fresh, high-quality options.
The hotel's café is highlighted for its friendly workers and quality quick bites such as sandwiches and pizza, which are favorites among guests. Additionally, the deli offers a variety of fresh sandwiches, ice cream and snacks at reasonable prices, adding convenience for those seeking a quick meal.
Despite these praises, some guests noted drawbacks, such as the food being overpriced and complaints about the quality of the bar grill food. The restaurant's limited operating hours and occasional undercooked meals also attracted criticism. Nonetheless, the overall consensus leans towards a positive dining experience with a convenient deli, tasty pizzas and efficient service standing out among the reviews.
Rooms
The guest reviews for the 'Best Western Orlando Gateway Hotel' present a mixed picture of the room experience. On the positive side, many guests appreciated the spaciousness and comfort of the rooms, often highlighting clean and well-maintained spaces. Some rooms offered stunning views and many guests found the beds comfortable. The cleanliness was frequently mentioned with some reviewers noting that their rooms were cleaned daily with fresh towels and trash removal. Additionally, rooms lacked carpets, which some guests found preferable.
Despite these positive aspects, there were numerous concerns. The rooms were often described as outdated with several reviews specifically mentioning issues like peeling paneling, broken fixtures and poorly maintained bathrooms. Many guests reported an unpleasant musty or moldy smell and some encountered serious cleanliness issues, including dust, stains and even cockroaches. Noise was another frequently mentioned issue, particularly relating to rooms with connecting doors and noise from neighboring rooms.
Problems with the air conditioning units being loud and refrigerators not functioning properly were also highlighted. Some rooms had poor ventilation, which led to overly humid conditions and odors. A number of reviewers pointed out that the room amenities didn't meet their expectations based on the photos and descriptions on the hotel's website.
While there were mentions of helpful and friendly staff, the overall sentiment about the rooms was a mix of satisfaction due to space and cleanliness and dissatisfaction due to outdated facilities, unpleasant smells and maintenance issues.
Beds
At the Best Western Orlando Gateway Hotel, guests have expressed various opinions about the quality of their sleep experience. A significant number of reviews praise the beds for being comfortably soft, spacious and offering a good night's rest. Many guests specifically highlight that the beds are not sinking in and are very comfortable, making them a notable feature of the hotel stay.
While the comfort of the beds is a strong point, some guests have noted areas for improvement. There are mentions of pillows being too small and lumpy and issues with bed sizes being smaller than expected, leading to discomfort for some. Moreover, a few guests indicated that the beds were too firm, old or even noisy when getting in and out. There were also isolated comments about bed linens not being as clean as they should be.
Overall, the majority of visitors have found the beds at this hotel to be comfortable, which significantly contributes to their satisfaction during their stay. However, there are mixed experiences regarding the condition and size of the beds and pillows, which could be an area for the hotel to enhance in the future.
Cleanliness
Visitors to the Best Western Orlando Gateway Hotel shared mixed impressions regarding the cleanliness of the accommodations. Many found their rooms clean, comfortable and well-kept with some guests specifically praising the hotel's overall cleanliness, neat lobby and tidy common areas. Positive remarks highlighted the hotel's efficient housekeeping routine, mentioning fresh towels, daily trash removal and immaculate bathrooms. A number of reviewers appreciated the staff's helpfulness and attentiveness in addressing any cleanliness concerns.
However, other guests experienced significant cleanliness issues. Reports of rooms smelling of mildew, mustiness or nicotine were not uncommon and several mentioned encountering mold, dust and stains in their accommodations. There were frequent complaints about dirty bathrooms, including issues like mold, roaches and unsanitary conditions. Some also noted that the property itself seemed outdated with certain facilities appearing worn down and in need of renovation, including old carpets and peeling furniture.
Although the hotel's cleanliness and housekeeping efforts were commended by a segment of guests, these positive experiences were countered by numerous accounts of unpleasant odors, unclean rooms and pest problems, reflecting a considerable disparity in the standards of hygiene across different stays.
Staff
At the Best Western Orlando Gateway Hotel, the overwhelmingly positive feedback from guests highlights the exceptional quality of the staff’s service. The front desk team, including standout members like Nicholas and Luciana, consistently receive praise for their friendliness, attentiveness and professionalism. Many guests noted specific individuals, such as John and Rebecca, for their helpfulness and pleasant demeanor during check-in and throughout their stay. Housekeeping, described as excellent and attentive, ensures that rooms remain clean and comfortable.
The overall atmosphere created by the staff is described as welcoming and warm with numerous mentions of their readiness to assist with any issues that arose. Several reviews emphasized the multilingual abilities of the staff, including those who spoke Spanish, which added to the pleasant experience for non-English speaking guests. Although there were occasional criticisms about certain interactions, the general consensus points towards a team that aims to please, making guests feel valued and comfortable.
Additionally, the hotel's bartenders and restaurant staff also garnered praise for their hospitality, contributing to a satisfying dining experience. The consistent theme of excellent customer service suggests that the staff at this hotel not only meet but often exceed guest expectations, making for a memorable stay at the Best Western Orlando Gateway Hotel.
Wi-Fi
The WiFi experience at the Best Western Orlando Gateway Hotel appears to be mixed based on guest reviews. On the positive side, several guests highlighted that the hotel offers free WiFi and some praised the internet as super fast, incredibly fast and reliable. A few guests mentioned having a great internet connection, which is a definite plus for those needing to maintain connectivity.
However, many guests reported significant issues with the WiFi. Complaints include slow speeds, intermittent connections and the internet cutting out frequently. Some guests found the connection to be abysmal or terrible with specific mentions of difficulties using Outlook Express for email and buffering on YouTube videos. Others noted that the WiFi was limited to 2Mbit/s and several guests suggested that WiFi access needs to be upgraded due to its unreliability.
Overall, while there are positive remarks about the WiFi being fast and free, a notable number of guests experienced various connectivity issues that could affect the experience for business travelers or anyone requiring a stable internet connection.
Gym
The gym at Best Western Orlando Gateway Hotel has received a mix of reviews from guests. Many visitors appreciated the gym facilities, describing them as good with a decent array of equipment, including dumbbells, a cable machine and benches. Some guests chose the hotel specifically for its gym amenities, noting the gym and pool area as well-maintained and enjoyable. However, there were some concerns about maintenance issues with some reporting non-functional treadmills and equipment needing more care. Additionally, the early closing hours of the gym were mentioned as a downside. Despite these minor drawbacks, overall impressions of the gym remain largely positive, offering a reliable option for those looking to keep up with their fitness routines while traveling.
Pool
The pool area at Best Western Orlando Gateway Hotel receives mixed feedback but boasts some positive highlights. Guests appreciate the spacious pool, citing its large size and inviting atmosphere. The heated pool and dual hot tubs are frequently praised with many guests finding them clean and well-maintained. The added bonus of two hot tubs and a nice jacuzzi provides extra relaxation options.
Despite these positives, some reviews mention issues with cleanliness and maintenance with several guests noting that the pool sometimes needs more thorough cleaning. Occasional mentions of wasps and litter around the pool area suggest that upkeep could be improved. Moreover, the pool area can get quite crowded, especially with children, which might affect those seeking a more tranquil experience.
Additional features like an elevated sunbathing area and a decent view of the pool enhance the poolside experience. However, guests also reported instances of the pool being closed for renovations or due to maintenance issues, which seemed to be an inconvenience.
Overall, while the pool facilities are generally enjoyed by guests and add to a pleasant stay at the hotel, attention to cleanliness and consistent availability could enhance the overall guest experience.
Parking
Visitors to the Best Western Orlando Gateway Hotel have shared mixed reviews regarding its parking facilities. Positively, many guests appreciated the availability of free parking, noting that the parking lot is ample, easily accessible, well-lit and comfortable. Several mentioned that they never had an issue finding a spot, even highlighting the convenience of close and easily accessible parking spaces.
However, some guests did experience difficulties, mentioning that the parking spaces were often tight or crowded. There were instances where areas were blocked off by cones and a few reviews detailed issues such as guests' cars being blocked by other vehicles. Safety concerns were also raised about certain back parking lot spaces.
Despite these issues, many guests found the free parking to be a significant perk, contributing to the overall convenience of their stay. For those who ran into parking difficulties, alternatives such as valet parking or using additional taxis and shuttles were available, offering solutions to minimize parking frustrations.
EV charging stations
Best Western Orlando Gateway Hotel offers the convenience of an easily accessible and useful EV charging station. Guests have found the available EV charger to be a significant amenity during their stay. However, it is important to note that there have been mentions of the absence of EV charging stations, indicating inconsistencies or confusion regarding their availability.
Family
The Best Western Orlando Gateway Hotel is an exceptional choice for families, offering an array of activities and amenities to ensure a satisfying stay for both parents and children. Families have particularly enjoyed the pool and hot tub, which provide a relaxing and fun environment for everyone. The hotel demonstrates a strong family-oriented approach, making it a preferred spot for family vacations and ideal for an enjoyable family trip.
Guests have praised the family-friendly environment, noting the safe and secure atmosphere perfect for children. The hotel staff go above and beyond to make families feel welcome, often addressing guests by name and offering thoughtful gestures such as birthday bags for children. Many reviews highlight the positive experiences children had during their stay, from appreciating the friendly jokes from staff to overall enjoyment of the facilities.
Accommodations at the hotel are designed to meet the needs of families, offering comfortable rooms suitable for families of four. The convenient location is close to various activities, making it easy for families to find entertainment outside the hotel as well.
Overall, the hotel is described as a great place to bring a family with consistent comments about its family-friendly atmosphere and helpful staff. Numerous guests have recommended it specifically for family stays, citing reasonable prices and a positive experience for both adults and children. Whether it is a weekend getaway or a longer vacation, the Best Western Orlando Gateway Hotel stands out as a top choice for families seeking comfort and convenience in Orlando.
4 Star
The Best Western Orlando Gateway Hotel presents a mix of reactions from its guests regarding its facilities and services. Many guests find great value in this hotel, appreciating its affordable prices and comfortable beds, which contribute positively to their overall experience. The location and views are frequently described as glamorous, enhancing their stay.
However, the hotel's four-star rating is subject to substantial criticism. Numerous guests feel that the rating is inflated, suggesting that the hotel deserves no more than one or two stars. This sentiment arises from observations of outdated furniture, especially the doors and the overall old appearance of the hotel. Some reviews cite a lack of cleanliness and poor management as significant drawbacks. Despite these issues, some guests were satisfied with the cold air conditioning, friendly staff and the overall value for money.
The discrepancy in ratings and expectations suggests that while the hotel offers some commendable features and affordability, it struggles to meet the four-star standard it advertises. Therefore, potential guests might find it beneficial to weigh the value proposition against their expectations for a four-star hotel experience.
Business
Best Western Orlando Gateway Hotel garners favorable feedback from business travelers, highlighting its suitability for business trips and business-specific locations. The Wi-Fi is frequently praised for its excellent speed, essential for staying connected. The spacious rooms are equipped with solid workspaces, providing ample space for productivity. Despite the hotel's low cost making it an attractive option for budget-conscious business stays, there are a few drawbacks such as issues with email communications and limited business calls capability. The absence of a business center is noted, though conference rooms receive commendations for their quality. Navigation within the hotel is reportedly easy, although accessing elevators can be a challenge for those on a tight schedule. Staff are consistently praised for their cleanliness and friendliness, creating a welcoming environment for business travelers.
Accessible
Located conveniently close to various activities, the Best Western Orlando Gateway Hotel boasts clean and accessible surroundings, providing satisfactory experiences for guests. The hotel stands out for its easy navigation with accessible elevators and food options, adding to the accessibility appeal. Despite some setbacks like dated bathrooms and a few issues with universal accessibility and facilities, the presence of free parking spaces and accessible common areas enhances the overall experience. Though some guests encountered specific wheelchair access challenges, the hotel's strengths in accessibility make it a reasonably accommodating choice for travelers with disabilities.
Heated Pool
The Best Western Orlando Gateway Hotel offers a pleasant pool experience with many guests appreciating the warm and refreshing outdoor pools. Although the information about heated pool access was sometimes unclear, several guests highlighted the heated pools as amazing and nice. The hot tub area also received positive remarks for its layout with two large hot tubs set at comfortable temperatures of 100 and 104 degrees. Despite some discrepancies regarding the heating, many visitors found the pools relaxing and enjoyable.
Outdoor Pool
The outdoor pool at Best Western Orlando Gateway Hotel generally received positive feedback from guests with several praising its cleanliness and inviting atmosphere. Many found the pool to be beautiful, refreshing and of a good size. The convenience of the poolside area and a cozy spot in the back added to the overall pleasant experience. Additionally, some noted a great pool view and appreciated that the pool provided some shaded areas. However, a few reviews mentioned issues such as the pool needing updates, occasional noise at odd hours and the absence of a lifeguard. There were also mentions of the pool area being under renovation at some points and instances when the pool was closed. Despite these occasional drawbacks, guests largely enjoyed the pool and found it to be a relaxing part of their stay.
Romantic
The Best Western Orlando Gateway Hotel offers an inviting atmosphere for couples seeking a romantic getaway. Guests highlight its suitability for special occasions like honeymoons and anniversaries. While themed decor in the rooms is mentioned to be on the smaller side, the overall positive ambiance adds a charming touch to any romantic stay. Though the specifics of romantic amenities are not detailed, the hotel provides a pleasant and memorable experience for those celebrating love.
FAQ
Yes, Best Western Orlando Gateway Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Best Western Orlando Gateway Hotel.
No, Best Western Orlando Gateway Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Orlando Gateway Hotel.
Yes, Best Western Orlando Gateway Hotel has a gym.
