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The Palace Hotel

Paignton , Esplanade Road (Show on Map)

8.0

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Palace Hotel is a great option for those looking for a central location close to the beach. Guests overwhelmingly praise the hotel's location, describing it as exceptional and perfect for a family holiday. While the breakfast service has received mixed reviews, the dinner options are generally excellent. The rooms have mixed reviews with some guests finding them outdated and in need of refurbishment, while others appreciate the sea views and comfortable beds. The hotel's cleanliness is praised with guests highlighting the excellent bedding and towels. The staff are exceptional with guests commending their positivity, professionalism and kindness. The spa and leisure facilities are a bonus, although some guests were surprised by the extra charge for pool use. The parking provision is excellent with ample space available. The Palace Hotel is a great option for families with spacious family rooms and caring staff. Overall, guests can expect a comfortable stay with great amenities and exceptional staff.
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Categories

Hotel near Golf Courses

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Superior Single Room This single room has a seating area and electric kettle.

Standard Double or Twin Room This twin/double room features a seating area and electric kettle.

Standard Double Room This double room has a flat-screen TV and electric kettle.

Classic Twin Room This twin room features a seating area and view.

Classic Family Room This family room has a seating area and electric kettle.

Double Room with Sea View The double room offers a wardrobe, an electric kettle, as well as a private bathroom featuring a bath or a shower and a hairdryer. This double room features a carpeted floor, heating, a flat-screen TV and sea views. The unit offers 1 bed.

Double or Twin Room with Sea View This twin/double room has a electric kettle and seating area.

Superior Family Room This family room features a electric kettle and seating area.

Superior Double or Twin Room This twin/double room has a electric kettle and flat-screen TV.

Single Room This single room has a electric kettle and seating area.

Deluxe Double Room The spacious double room offers a seating area, a wardrobe, as well as a private bathroom boasting a bath and a shower. This double room has an electric kettle, flat-screen TV, garden views, as well as fruit for guests. The unit has 1 bed.

Club Double Room with Garden View The twin/double room provides a wardrobe, an electric kettle, as well as a private bathroom featuring a bath or a shower and a hairdryer. This twin/double room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

About The Palace Hotel

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Guest Reviews

8.0

Very Good

Location

Guests of The Palace Hotel are overwhelmingly satisfied with its location. Situated right on the seafront, overlooking the Paignton Esplanade, it's no surprise that many guests describe the location as exceptional, perfect and even amazing. The hotel is conveniently located within walking distance of the beach, pier, shops and a Wetherspoons. For those exploring the town, the hotel's central location is ideal. Many guests also appreciated the ample on-site parking. Overall, the hotel's location is described as perfect for a family holiday, combining easy access to amenities with lovely seafront views.

Breakfast

The Palace Hotel offers a breakfast service that has received mixed reviews. Guests praise the breakfast as very good, great, yummy and good. However, others mention some aspects of the Full English Breakfast as mediocre, such as poor sausage, fatty bacon and cold tomato. Some guests note technical difficulties with the toast machine and the coffee and juice were not always hot. On the positive side, there is a vegetarian breakfast option that guests enjoyed. Some diners appreciated table service and a good range of well-cooked and presented foods. The breakfast and dinner are praised as really good and excellent. The breakfast buffet is somewhat limited with mainly tinned fruit. Some guests found the breakfast expensive, very slow and not worth it. However, overall, guests found a good selection of buffet continental tables with delicious custard croissants.

Dinner

The Palace Hotel offers a variety of dinner options for guests looking to dine in. Many guests have noted that the food is excellent with some specifically mentioning the Valentine's dinner as amazing. However, some guests have also experienced issues with the food, such as it being overcooked or tough. The menus offered for dinner have varied with some having a good number of choices while others have not had much variety. Additionally, some guests have noted that the portions were small or not worth the extra cost. Overall, while there may be some areas for improvement, the Palace Hotel offers good options for guests looking to have an evening meal.

Rooms

Guests of The Palace Hotel have mixed reviews about the rooms. While some rooms offer lovely sea views, spacious accommodation and clean and comfortable spaces with comfortable beds, others are not up to standard. Some guests have reported outdated decor, tired-looking interiors and rooms in need of refurbishment. Issues with infrastructure such as hot, stuffy rooms, temperamental showers, low shower pressure and broken radiators have also been reported. The hotel could benefit from some updates to modernize the rooms, including air conditioning. However, regardless of the state of the room, guests generally comment on the hotel's convenient location on the seafront.

Beds

The Palace Hotel offers guests a comfortable night's sleep in their spacious bedrooms. While some guests mention the beds could use a bit of maintenance, this doesn't detract from their overall stay. Most guests find the beds to be very comfy and perfect for a good night's sleep. However, a few guests did mention that the beds dip in the middle or are very hard, which impacted their sleep quality. On the other hand, some guests raved about how really comfortable the beds were and how they slept well from the soft pillows. While one guest did note that their bed was on wheels and tended to move, this was a minor inconvenience. Overall, guests can expect to find comfy beds in their rooms during their stay at The Palace Hotel.

Cleanliness

Guests of The Palace Hotel have praised the cleanliness of the hotel with many commenting on how clean and comfortable the rooms are. While some mentioned that the rooms were a bit dated, they still found them to be very clean. The bedding and towels were specifically highlighted as being excellent. The hotel itself was described as spotlessly clean with only a few reviewers noting issues with bathroom cleanliness. Public areas were also deemed immaculate. However, a few guests did report issues with cleanliness in their bedrooms. Some noted grubby carpets and walls with peeling wallpaper, while others saw greasy finger prints and dirty marks on the carpet near the bed. Some also reported broken tiles and mould in the shower. Despite these issues, most guests found the hotel to be clean and praised the staff for maintaining the rooms on a daily basis. Overall, visitors to The Palace Hotel can expect a clean and comfortable stay.

Staff

The Palace Hotel boasts an exceptional team of staff who go above and beyond for their guests. Warm and friendly, the staff are attentive and efficient, making for an unforgettable stay. Guests have praised the staff for their positivity, professionalism and kindness, highlighting their helpfulness and willingness to accommodate. In particular, the dining room manager and head waiter have received high praise for their amazing service, even under pressure. The reception staff are also notable with check-in being a simple and enjoyable process. Guests have called the staff a credit to the hotel and there are many special mentions for individual members, such as Paul in the restaurant, Earl behind the bar and Naz and his team. Although there were a handful of negative experiences, the overwhelming sentiment is that the staff at The Palace Hotel are wonderful and make the stay truly unforgettable.

Spa

The Palace Hotel has everything you need for a relaxing stay, including a lovely leisure club that guests love. The swimming pool, sauna and steam room are the highlights of the spa with some guests even describing them as fabulous. Visitors can also enjoy the spa treatments provided by the friendly and accommodating spa staff. However, some guests were surprised to learn that using the spa facilities and pool incurs an extra charge of £5 per room per day with only a 1-hour slot allowed. Despite this, guests still loved the spa and found it to be an amazing facility, especially the swimming pool. The Palace Hotel's amazing leisure facilities, including the spa, were a bonus for many guests who enjoyed their stay immensely.

Pool

Guests have mixed opinions about the pool facilities at The Palace Hotel. Some enjoyed the decent-sized, heated swimming pool, sauna and steam room. However, others were disappointed with the icy cold pool. Those who wanted to use the pool had to book a session and some felt that having to pay an additional fee was not worth it. The cold jacuzzi was another issue that guests faced, although some found it nice to be in. The pool changing rooms were also dirty and needed updating. Despite the challenges, some guests found the swimming pool to be great and lovely with clean changing facilities. However, serious swimmers may be discouraged as the pool was often occupied. Nonetheless, the reasonable £5 charge per room for a time slot in the pool made it worth it for some guests.

Parking

Guest reviews have consistently praised The Palace Hotel for its fantastic parking options. With ample space available and a well-kept garden, visitors have found the parking provision to be more than adequate. The location is also highly regarded with guests mentioning its convenience and great car park. Furthermore, the free on-site parking is a major plus with plenty of space available for cars. Overall, guests have been impressed with the excellent parking options at The Palace Hotel.

Family

The Palace Hotel is a lovely option for families looking for a central location close to the beach. Although some guests mentioned that the hotel can be noisy, others found it peaceful and relaxing for a family weekend getaway. The family rooms are spacious and can accommodate up to three people comfortably with plenty of room for a travel cot if necessary. Parents appreciated the large bathrooms with ample space for kids. The hotel staff were also commended for their caring approach towards the elderly guests. However, it's worth noting that the hotel might not be ideal for solo travellers. Overall, this could be a great option for a five-day family holiday or for those visiting relatives in the area.

Yes, The Palace Hotel has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at The Palace Hotel.

No, The Palace Hotel doesn't allow dogs.

Yes, parking facilities are available at The Palace Hotel.

Yes, The Palace Hotel has a gym.

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