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Ace Hotel and Swim Club Palm Springs

Palm Springs , 701 East Palm Canyon (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsAce Hotel and Swim Club Palm Springs is a fantastic choice for travelers looking for a great location and superb views. The hotel's central location makes it easy to access restaurants and botanical gardens and the views of the mountains from the pool are awesome. The hotel offers a versatile range of accommodations with spacious and well-decorated rooms that cater to various preferences. The hotel's service is excellent and the staff is described as exceptional, helpful and going above and beyond to make guests' experiences unforgettable. The swimming pool and poolside service are highlights of the hotel and families with children will enjoy the many activities to keep little ones entertained. The hotel provides comfortable bedding, ensuring a restful stay. While some guests encountered issues with cleanliness and poor customer service, the majority of guests found the hotel to be beautiful and clean with friendly and attentive staff. Overall, Ace Hotel and Swim Club Palm Springs offers a comfortable and enjoyable stay, particularly for its great amenities and location.
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Categories

Hotel with EV Charging Stations

Hotel with Rooms With Fireplace

Luxury Hotel

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Hotel with Parking

EV charging stations

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

Standard Double Room This air-conditioned room features views of the mountains or pool, an en suite bathroom, flat-screen TV and an MP3 docking station.

King Lounge This air-conditioned room features views of the mountains or pool, an en suite bathroom, flat-screen TV and an MP3 docking station.

Patio Room with Garden This air-conditioned room includes an adjacent private patio with a lounge area, a record player and unique vintage furniture. The en suite bathroom offers bath amenities by Rudy’s Barbershop.

Patio Room with Fireplace This air-conditioned room features an large adjacent private patio with a lounge area and a fire pit. It includes a record player and unique vintage furniture. Room features pool views.

Standard King Room This air-conditioned room features city or mountain views, an en suite bathroom and a flat-screen TV.

Ace Suite This suite includes a living room area with vintage furniture and a bathroom with shower, tub and bathroom amenities by Rudy’s Barbershop. It includes a 55-inch flat-screen TV, a record player and a private patio with a fireplace and a lounge area.

Simple Suite This air-conditioned suite features an upscale living room area with vintage furniture and an en suite bathroom with bath amenities by Rudy’s Barbershop. It includes a 55-inch flat-screen TV and a record player.

Suite The spacious suite offers air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This suite features a safe deposit box and a TV. The unit has 1 bed.

About Ace Hotel and Swim Club Palm Springs

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Guest Reviews

7.9

Good

Location

Ace Hotel and Swim Club Palm Springs is a traveler's paradise! The hotel's location is simply perfect with easy parking and a great pool for relaxation. The hotel is central, making it ideal for quick access to restaurants and botanical gardens. The views of the mountains from the pool are awesome. Guests can navigate the property easily, even though it might seem a bit confusing at first. For those with concerns about location, the hotel is in a great location that is close to all of the main attractions in Palm Springs, as well as the PSP airport. Guests can enjoy their stay in rooms that are in good condition, but a few mentioned that the property is quite pricey. Nonetheless, the hotel's service is excellent and the property is very aesthetically pleasing. While some mentioned that there was not enough shade around the pool area, others noted that the parking area was the closest proximity to their room. Overall, the fantastic location and superb views make Ace Hotel and Swim Club Palm Springs a great choice for those wanting to experience Palm Springs done right!

Breakfast

When it comes to breakfast at the Ace Hotel and Swim Club Palm Springs, guests had mixed experiences. While some noted that the restaurant closed too early and there were long wait times, others found the quality of the food to be superb. The restaurant offers a typical American diner-style breakfast with some guests describing the food as delicious. The coffee also received high praise. Despite a few hiccups, the service was impressive. The rooms also offered well-stocked snacks and drinks, including alcoholic options. However, some guests did encounter issues with their food, such as finding a piece of glove in their toast. Overall, while breakfast at the hotel may not be perfect, it offers some tasty options and good service.

Dinner

If you're planning on staying at the Ace Hotel and Swim Club Palm Springs, you won't be disappointed with the restaurant wait staff and food. Guests raved about the great meal they had and some even enjoyed it from the comfort of their own room through the available room service. While the adjacent diner is on the pricier side, the hotel restaurant more than makes up for it with its excellent food – a particular mention going to the steak frites. Another guest described the restaurant as having American diner-style cuisine, which was also very good.

Unfortunately, the limited parking and menu options were a bit of a downside for some guests. They noted that the menu wasn't very extensive and the toasted cheese sandwich didn't quite hit the mark. Some guests also experienced poor customer service at both the front desk and the restaurant with some having to send their food back twice. Despite these minor setbacks, the food was still highly praised by most guests with many describing it as very good or excellent. However, guests should be aware that the restaurant closes at 9 and there's only one option on-site. Nevertheless, if you're looking for good food during your stay, the restaurant at the Ace Hotel and Swim Club Palm Springs is definitely worth a visit.

Rooms

The Ace Hotel and Swim Club Palm Springs offers a versatile range of accommodations with rooms that cater to various preferences. The rooms are spacious and well-decorated with funky, cool elements and beautiful bathrooms. Cleanliness is also exceptional and some rooms even have patios that offer superb privacy. The aesthetics of the room and the hotel as a whole are phenomenal, creating an excellent vibe and atmosphere. However, some guests did report issues with the rooms, such as noisy AC, a damp/humid feeling or a strange layout. Additionally, some guests claim that the rooms are small and feel rundown or neglected. Some guests also mentioned struggling to find sunbeds by the pool, which can be a downside. Some reviews also pointed out that the rooms need a refresh, especially for their dated and dirty facilities. Even with these criticisms, the Ace Hotel and Swim Club Palm Springs provides overall comfortable and enjoyable stays, particularly for its great amenities and location.

Beds

Ace Hotel and Swim Club Palm Springs provides a comfortable stay with its correct and comfortable bedding. Guests can enjoy a good night's sleep on their comfy beds, which are hard and comfy the way some guests like it, complete with great pillows. The size and quality of the beds are also appreciated by guests. With their SUPER comfortable beds, guests can rest assured of a comfortable stay. However, some guests found the beds unsatisfactory as they were uncomfortable, too low to the ground and even lumpy like a rock. Overall, Ace Hotel and Swim Club Palm Springs offers comfortable beds to ensure a restful stay.

Cleanliness

Ace Hotel and Swim Club Palm Springs has received mixed reviews regarding the cleanliness of the hotel. Although some guests reported issues such as musty smells, dirty pillows and poor sound insulation, the majority of guests found the hotel to be beautiful and clean. Many guests were impressed with the hotel's COVID/sanitation procedures and appreciated the dog-friendly environment. Some guests reported poor levels of cleanliness and service with no housekeeping provided during their stay. However, others described their rooms as spacious and clean. Overall, guests had a decent experience regarding cleanliness at Ace Hotel and Swim Club Palm Springs.

Staff

The staff at Ace Hotel and Swim Club Palm Springs make your stay truly exceptional according to guest reviews. Many guests highlight specific staff members by name such as Daniel, Adrian, Fernando, Sarah, Anna and Connor for providing outstanding service. The atmosphere is also praised with staff creating a friendly and fun environment. The majority of the staff are described as friendly and attentive, contributing to the great vibe and positive energy of the hotel. However, a few guests mention encountering some staff members that were less than friendly. Nevertheless, the majority of reviews are overwhelmingly positive about the staff, describing them as exceptional, helpful and going above and beyond to make guests' experiences unforgettable.

Pool

The Ace Hotel and Swim Club Palm Springs is a must-visit destination for pool lovers. The swimming pool and poolside service are highlights of the hotel. The stylish architecture around the pool, reception and dining areas are also noteworthy. There are many cool amenities in the rooms, including a jacuzzi. You can expect lovely music at the pool and many activities such as bingo and trivia. However, a few guests found the pool too noisy and crowded. Despite this, hanging out by the pool made the 110F days perfect. Families with kids will enjoy the pool, but the hotel could use more chairs and shades. There are two pools, including a saltwater pool and a hot tub that opens early. A nice restaurant is beside the pool, but one guest had a bad meal experience. Overall, the pool is where it's at and you won't want to leave the pool area.

Parking

The parking at the Ace Hotel and Swim Club Palm Springs receives mixed reviews. Some guests found it easy and convenient with parking spaces located right in front of their rooms. It's also a bonus that the hotel offers free parking and has Tesla charging stations. However, some guests experienced limited parking availability and had to park further away from their rooms. Some also noted that creating shaded parking areas would be a plus. Despite some confusion finding the office, the hotel's simple location and parking arrangements make it a convenient place to stay.

Family

Ace Hotel and Swim Club Palm Springs is the perfect destination for families with children. Guests have described the hotel as the most overrun by kids, which means that there are plenty of activities to keep little ones entertained. The pool is a popular spot for families and adults alike and guests have praised the patio and pool area as the perfect place to spend a lazy afternoon. Families with small toddlers are recommended to book the Standard King Room with 2 small twins. The hotel pays special attention to families and women, making it a comfortable and safe environment for everyone. Guests with teenagers and 10-year-olds have commented that their children loved the hotel and it is great for couples on vacation with young children too. The crowd is super diverse, young and old, families and singles. Many families have chosen the hotel as their holiday vacation destination with up to 19 relatives enjoying the warm November locale and children's activities. In summary, the hotel offers a wonderful experience for families with children.

Yes, Ace Hotel and Swim Club Palm Springs has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Ace Hotel and Swim Club Palm Springs.

Yes, Ace Hotel and Swim Club Palm Springs welcomes dogs.

Yes, parking facilities are available at Ace Hotel and Swim Club Palm Springs.

No, Ace Hotel and Swim Club Palm Springs doesn't have a gym.

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