Panama City, El cangrejo, Calle D. Panama City8.984899,-79.52747(Show on Map)
8.0
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 10 Aug - Tue, 11 Aug10 Aug - 11 Aug
1 Room2 Guests
Info
Summary of reviews
Victoria Hotel and Suites Panama receives praise for its excellent central location in Panama City. Guests appreciate its convenience to urban amenities, the Metro station and its setting within the financial district. Despite its centrality, the area remains quiet and safe with private parking contributing to visitor comfort.
The breakfast offerings at the hotel are generally well-received, featuring a variety of dishes including fresh fruits, eggs, pancakes and an omelet station. Though some guests desire more variety and have concerns about the use of plastics, the buffet format is appreciated for its diverse choices.
Dinner experiences are also positive with commendations for the quality of food and service despite some logistical issues such as early closure times and limited menu options. The dining convenience is favored by many.
Room reviews consistently highlight spaciousness and comfort with positive remarks on the modern amenities and cleanliness. Some maintenance issues and inconsistent housekeeping services are noted, yet the overall comfort of the rooms stands out.
The hotel's cleanliness is largely praised with guests often commenting on well-maintained and tidy facilities. Some minor issues do arise, but they are generally overshadowed by the positive reviews of the cleanliness standards upheld by diligent staff.
One of the standout features of the hotel is its exceptional staff. Guests frequently mention the friendly and helpful demeanor of the front desk and housekeeping teams, often going above and beyond to enhance the guest experience.
The free wifi service receives mixed reviews with reliable connection noted in the lobby while room connectivity often falls short. Guests express satisfaction with the gym and its well-maintained equipment, adding to the positive fitness amenities alongside the pool. The rooftop pool, though small, is appreciated for its ambiance and views despite occasional cleanliness and access issues.
Parking at the hotel is deemed highly convenient, secure and accessible, making it a stress-free experience for travelers with vehicles. Families find the hotel welcoming and suitable, though improvements in towel provisions and reception friendliness are suggested.
The beds receive high marks for comfort and size, contributing to restful sleep, although some guests encounter issues with bed firmness and occasional maintenance problems.
Overall, the hotel provides a comfortable four-star experience with spacious rooms, good sanitary facilities and high standards of cleanliness. While some minor improvements could be made, the general consensus points to a satisfying stay that aligns well with its four-star rating.
Categories
Family
The Victoria Hotel and Suites Panama offers comfortable suites and a convenient location in Panama City. It is a suitable option for families looking for spacious accommodations and easy access to city attractions.
Nightlife
Located on Calle D in El Cangrejo, offering convenient walking access to the numerous bars, pubs, and dining options available in this vibrant neighborhood. Provides a central point for exploring local nightlife.
Parking
This hotel provides parking.
Accessible
The top amenities available at Victoria Hotel and Suites Panama includes Wheelchair-accessible, Car park, 24-hour reception, Check-in hour, Check-out hour.
4 Star
Situated in the El Cangrejo district, this hotel offers comfortable suites and a convenient location. It features a rooftop pool, a fitness center, and an on-site restaurant. Its proximity to Via Argentina makes it a great choice for exploring the city.
Outdoor Pool
This hotel boasts a rooftop pool offering fantastic panoramic views of Panama City. The pool area provides a great spot to take a dip and enjoy the scenery.
Rooftop Pool
Offers a rooftop pool with panoramic city views. The rooftop area is equipped with tables and chairs, providing a comfortable space to relax and enjoy the scenery.
Pool
Rooftop Pool
Outdoor Pool
Free Wi-Fi
Gym
Honeymoon
Romantic
Business
Room Types
Deluxe Double RoomThis modern, air-conditioned room features free Wi-Fi, an iPod docking station and a flat-screen TV. The room is soundproofed and also includes a large workspace with a work desk and coffee maker. The private bathroom comes with a hairdryer. This room is for 1 or 2 guests.
Executive Room with Queen BedThis modern, air-conditioned room features free Wi-Fi, an iPod docking station and a flat-screen TV. Guests also enjoy a small seating area and a sofa. The room is soundproofed and also includes a large work space with a desk and coffee maker. The private bathroom comes with a hairdryer.
Deluxe King Room - Non-SmokingThis double room provides a rooftop pool. Offering free toiletries, this double room includes a private bathroom with a walk-in shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit has 1 bed.
Deluxe Suite with King Bed Guests will have a special experience as this suite features a rooftop pool. This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a minibar as well as city views. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Review Summaries
Location
Situated in the heart of Panama City, Victoria Hotel and Suites Panama is lauded for its excellent, central location. Guests appreciate its proximity to key urban amenities, including the nearby Metro station, which provides convenient access to various parts of the city. The area boasts quiet streets despite its central positioning, offering a variety of shops, supermarkets and dining options, ranging from well-known fast food to local eateries. For business travelers, the hotel’s location in the financial district is particularly advantageous.
The hotel’s strategic positioning allows easy connectivity to different services and tourist attractions within Panama City. Guests find the location ideal for exploring the city's unique architecture and vibrant culture. A notable feature for many is the hotel's location away from the city's noise while still being central, creating a perfect balance of accessibility and tranquility.
Moreover, the hotel provides private parking spaces, ensuring convenience for those driving into the city. The neighborhood is considered safe, further adding to the comfort of staying at Victoria Hotel and Suites. This combination of accessibility, safety and centrality makes it a well-regarded accommodation for travelers looking to immerse themselves in the pulse of Panama City.
Breakfast
Nestled in Panama City, Victoria Hotel and Suites Panama offers a central location paired with a generally well-received breakfast experience. Guests appreciated the variety of options available, including fresh fruits, eggs, pancakes and cereals, which together create a plentiful and satisfying morning meal. The omelet station and the rotation of different dishes each day have also been highlighted as positives.
Though many guests found the buffet to be delicious and complete, there were consistent mentions of limited choices, leading some to desire more variety. Additionally, the use of plastic for juice and fruit containers raised concerns for its environmental impact. The dining room’s limited space and the high breakfast price were noted by some guests, along with the simple presentation and lack of European breakfast options. Despite these minor drawbacks, the breakfast was generally described as good or excellent by many with the buffet format being particularly appreciated for its diverse offerings.
Dinner
Victoria Hotel and Suites Panama provides a mixed yet mostly positive dining experience for dinner. Guests have appreciated the convenience of having a restaurant within the hotel, which offers both an à la carte menu and a buffet option, making for a pleasant and varied dining experience. Many visitors found the restaurant's food to be very good and commended the excellent service provided by the waitstaff.
However, some reviews pointed out a few limitations. There were remarks about the restaurant closing earlier than expected or communicated, which posed an inconvenience to some guests. Additionally, a few visitors mentioned limited food options given the price and the lack of nearby dinner alternatives compelled some to suggest arriving after having eaten elsewhere. Despite these minor drawbacks, the dinner options at Victoria Hotel and Suites generally received positive feedback, particularly for the quality of the food and the attentive service.
Rooms
Victoria Hotel and Suites Panama offers a range of rooms that consistently impress with their spaciousness and comfort. Guests frequently comment on the large, well-furnished rooms that provide plenty of space to relax and move around. The comfort of the beds and air conditioning is often highlighted, making it an inviting option for a good night's rest.
The rooms come equipped with modern amenities and some offer beautiful panoramic views, adding to the overall pleasant experience. The cleanliness of the rooms generally receives positive feedback with many guests mentioning clean and cozy environments.
However, it is clear that some maintenance issues persist. A number of rooms are described as dated and in need of refurbishment. Problems such as musty smells, cracked tiles in the bathrooms and occasional issues with room lighting and humidity have been noted. Additionally, some guests found the housekeeping services to be inconsistent with reports of rooms not being cleaned properly during their stay and towels not being changed.
Despite these drawbacks, guests appreciate the central location of the hotel, close to shopping and restaurants, which enhances convenience and accessibility. Overall, Victoria Hotel and Suites Panama offers spacious, comfortable rooms that make for a pleasant stay, though attention to maintenance and housekeeping improvements could further elevate the experience.
Beds
At Victoria Hotel and Suites Panama, guests have shared their experiences regarding the comfort of the beds. A prominent theme is the comfort and cleanliness of the beds and pillows with many describing them as very comfortable and large. Despite the overall positive feedback, there are some mentions of less favorable aspects. Some guests felt that the double beds were too small and suggested king-size alternatives, while others noted that some beds were lumpy or lacked firmness. A few specific issues, such as broken beds or beds with wheels lacking brakes, were also reported. Nonetheless, the general consensus points towards a restful sleep experience with comfortable bedding that adds to the overall appeal of the accommodation.
Cleanliness
Victoria Hotel and Suites Panama has garnered a range of reviews regarding its cleanliness, largely emphasizing positive aspects. Guests frequently describe the hotel, rooms and facilities as very clean, comfortable and well-maintained. Many have appreciated the impeccable and super clean state of the hotel, often highlighting the diligent performance of the cleaning staff.
However, there were occasional mentions that contrasted this general trend. Some guests noted issues with specific areas such as dirty curtains, old and unclean bathroom fixtures, mold on shower floors and dusty rooms. Complaints about cleaning services not being optimal and certain pieces of furniture like chairs and lamps being dirty were also mentioned. Despite these sporadic criticisms, the majority of comments reflect a clean and tidy environment, underpinned by good service and attention to detail.
Overall, Victoria Hotel and Suites Panama largely appears to uphold a high standard of cleanliness, making it a favorable choice for travelers seeking a comfortable and well-maintained stay.
Staff
Victoria Hotel and Suites Panama boasts an outstanding reputation among its guests for their exceptional staff. The front desk service is frequently highlighted for being both professional and accommodating. Staff members, including those at the reception, have consistently been described as very friendly, courteous and always ready to help. Notable mentions include individuals like Katherine, whose exceptional attention and helpful demeanor left a significant impression on guests.
Guests appreciated how the staff went above and beyond to offer a warm and welcoming atmosphere, often going out of their way to provide upgrades or anticipate early check-ins without hesitation. The housekeepers were also commended for their attention to detail and prompt service.
Many found the service throughout the hotel, from the restaurant to the pool area, to be excellent with staff showing a high degree of professionalism and readiness to assist whenever needed. Taxi services provided by Jaime received positive feedback as well.
While the majority of the reviews reflect a positive experience, there were occasional mentions of less favorable encounters with certain reception staff members. However, these instances were overshadowed by the overwhelmingly warm and attentive service provided by the rest of the team.
Overall, the staff at Victoria Hotel and Suites Panama offers a high standard of service that consistently enhances their guests' experience, making it a highly recommended destination for visitors.
Wi-Fi
Visitors to the Victoria Hotel and Suites Panama have shared mixed experiences regarding the hotel's wifi service. Guests appreciated that the lobby area consistently provided good and reliable internet access. Many highlighted that the free wifi service in common areas allowed for better communication with colleagues and ensured the smooth operation of electronic devices. Some guests mentioned the overall internet service as good and satisfactory with reliable PC reception information and a decent connection.
However, reviews have pointed out several issues with the wifi in the rooms, describing it as poor, weak or even terrible. The signal frequently failed to reach rooms adequately, resulting in spotty and unstable connections with frequent interruptions and fluctuations. While some guests found the internet sufficiently reliable in certain parts of the hotel, it was a common sentiment that the wifi quality significantly dropped away from the lobby, leading to frustration for those needing consistent internet access within their rooms. Despite these challenges, the overall wifi service was noted to be quite effective in the hotel's public areas.
Gym
The gym at Victoria Hotel and Suites Panama consistently receives high praise from guests. They describe it as very good, exceptional and excellent with terms like well-equipped and functional frequently mentioned. The facilities are well maintained, contributing to a positive experience for those using the gym. Additionally, guests appreciate the combination of the gym and pool area, noting it as a super nice feature of the hotel. While there are occasional mentions of equipment needing maintenance, the overall sentiment remains positive regarding the gym offerings at this hotel.
Pool
The Victoria Hotel and Suites Panama features a rooftop pool that is frequently mentioned for its aesthetics and pleasant ambiance. The pool, though small, is appreciated for its comfort, clean appearance and the lovely views it offers from the rooftop. Guests enjoy the well-maintained terrace and bar area adjacent to the pool which contributes to a lively atmosphere.
However, reviewers also highlight some issues that detract from the experience. There were mentions of the pool being dirty on several occasions with cloudy water and instances of hair. Access to the pool area can be difficult and it is sometimes closed for maintenance, leading to disappointment among guests. Additionally, there are reports of extra charges for pool use and a lack of control over guests' behavior, such as individuals ignoring rules and bringing beer bottles to the pool area.
Despite these drawbacks, the pool remains a notable feature of the hotel with several positive comments about its pleasantness and the appealing rooftop location. However, it’s clear there is room for improvement, particularly in cleanliness and maintenance, to ensure a consistently pleasant experience for all guests.
Parking
Victoria Hotel and Suites Panama offers a range of positive experiences regarding parking. Guests have praised the convenience and accessibility of the parking facilities, highlighting the free and spacious parking spots within the covered garage. The parking area is described as secure with good security cameras and constant monitoring, providing a sense of safety. The garage itself is easy to use and capable of accommodating various vehicles comfortably. Despite one mention of a concern about security, the overall feedback underscores that parking at Victoria Hotel and Suites Panama is generally well-regarded for its convenience and safety.
Family
Victoria Hotel and Suites Panama offers a welcoming atmosphere ideal for families. Described as a great option for family vacations, it provides a secure and smoke-free environment. Many guests appreciate the air conditioning, which adds to the comfort of their stay. The hotel is noted for its family-friendly facilities, making it an excellent choice for those traveling with children. However, some reviews mention areas that need improvement, such as the number of towels provided in family rooms and the friendliness of the reception staff. Despite these minor drawbacks, the hotel remains a favorable choice for families looking for a safe and comfortable place to stay.
4 Star
Victoria Hotel and Suites Panama provides a comfortable and enjoyable stay, particularly suitable for shorter visits. The spacious rooms and good sanitary facilities enhance the overall experience, coupled with a high standard of cleanliness. The service quality aligns with four-star expectations, making the hotel a good value for its category.
However, some guests feel that the hotel lacks certain details and amenities to fully meet four-star standards. While the experience is generally positive and satisfactory, it may not entirely align with the expectations associated with European four-star hotels. Despite this, the hotel remains a solid choice, offering spacious and clean rooms with adequate comfort and service quality.
Accessible
Victoria Hotel and Suites Panama offers a range of accessible features that cater well to guests with disabilities. The hotel is situated in an accessible location, close to public transportation options such as train, bus and metro services. The property boasts very accessible areas and open spaces, ensuring comfortable movement for everyone. Guests have particularly noted the availability of accessible parking, though some have mentioned minor issues with it. The hotel's attentive and helpful staff further enhance the guest experience, providing valuable assistance when needed. Overall, the hotel is recognized for being a good choice for people with mobility issues and has seen improvements in its accessibility features over time. Additionally, its setting in a safe and accessible area adds to the convenience and comfort for all visitors.
FAQ
Yes, Victoria Hotel and Suites Panama has pool(s) that belong to one or more of the following categories: Rooftop Pool, Outdoor Pool.
No, a spa isn't available at Victoria Hotel and Suites Panama.
No, Victoria Hotel and Suites Panama doesn't allow dogs.
Yes, parking facilities are available at Victoria Hotel and Suites Panama.
