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Summary of reviewsThe Marina Phuket Hotel in Patong enjoys an enviable location, offering convenient access to the beach, diverse nightlife and essential amenities. Guests benefit from its proximity to Patong Beach, Bangla Road, a variety of restaurants, shops and the Jungceylon shopping mall. Its slightly removed setting from the main hustle ensures both accessibility and tranquility. While situated on a busy road, the hotel's rooftop with an infinity pool serves as a serene retreat.
The breakfast offerings are generally praised for their variety and abundance, catering to European, Asian and Indian tastes. Despite some critiques regarding repetitiveness and occasional crowding, many guests find the breakfast delightful and plentiful.
Dining experiences, particularly at the bar and main restaurant, receive positive feedback for taste and ambiance, especially the cocktails and BBQ pool bar. However, some issues with food quality and temperature indicate room for improvement.
The rooms are lauded for their spaciousness, modern design and cleanliness. Daily housekeeping maintains a good standard, although noise issues from the street and inconsistent room maintenance are pointed out by some guests. Despite these drawbacks, the overall sentiment towards room comfort and amenities is positive.
Cleanliness is largely commended with rooms and common areas being well-maintained. A few lapses in cleaning detail do not overshadow the generally high standards of hygiene upheld by the hotel.
The staff at The Marina Phuket Hotel are highly praised for their exceptional service, warm hospitality and professionalism. Despite occasional language barriers, their readiness to assist and courteous demeanor leave a lasting positive impression on guests.
The WiFi service receives mixed reviews with many guests facing connectivity issues, especially in the rooms, while others report satisfactory experiences in common areas.
The in-house spa stands out for its quality and reasonable pricing, adding a relaxing dimension to the guests' stay. Similarly, the gym provides basic amenities but could benefit from equipment upgrades.
The rooftop pool is a major highlight, offering breathtaking views, a vibrant atmosphere and commendable amenities. Despite minor issues like occasional crowding, the pool experience remains a key attraction for many guests.
For families, the hotel offers certain amenities like high chairs and baby beds. While generally seen as family-friendly, there is room for improvement in providing specific child-friendly options and ensuring a safe orderly pool environment.
Overall, The Marina Phuket Hotel provides a well-rounded and convenient stay with commendable service, cleanliness and amenities, accentuated by its strategic location and exceptional rooftop pool experience. Show more
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Hotel with Infinity Pool
Situated atop the 10th floor of The Marina Phuket Hotel, the infinity edge pool is more than just a place to take a dip. It's a party, a tranquil escape, and a captivating viewpoint all rolled into one. As guests delve into the revitalizing embrace of the pool waters, they are greeted with the expansive vistas of Phuket's stunning scenery. The hotel transcends the typical confines of a resting place, extending an open invite to socialize, revel in delightful music, and partake in exquisite dining with a magnificent view of the world unfolding beneath.
At the heart of this sky-high oasis is the infinity swimming pool. Immaculately designed, it captures the beauty of its surroundings while also creating a stunning focal point for the entire beach club. Adjacent to this, the SKYLINE Rooftop & Corner Bar serves a dazzling array of refreshments, further enhancing the poolside experience. With the world at their feet and the sky above their heads, guests at The Marina Phuket Hotel are promised a vacation like no other.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Infinity Pool Rooftop Pool Panoramic View Pool Outdoor Pool
Location of the pool:Outdoor pool
Is it a pool of special type?
Infinity pool
Separate shallow children's pool
In the pool there is also:
an area designated for children
Pool minimum depth:0,6 m
Pool maximum depth:1,2 m
When is the pool open?All year
Opening hours:10:00 - 00:00
The pool also has:
Pool bar
Lifesaving equipment
Around the pool, there are also available:
Showers
Towels
Sunbeds
The water of the pool is sanitized using:
Salt Pool
Are there written rules guests should follow before entering the pool?Yes
Is the pool accessible to persons with disabilities?No
Additional information regarding the hotel:Day pass fee at 350 baht per person including free usage of SKYLINE Rooftop Pool, Body Fit Gym, free usage of 1 towel, and a complimentary cocktails.
Deluxe Double This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Deluxe Twin RoomThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.
Grand DeluxeThe spacious double room provides air conditioning, a wardrobe, a balcony with city views as well as a private bathroom featuring a bath. The unit offers 1 bed.
Premium DeluxeThis air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.
Deluxe Room Special OfferThis air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Guest Reviews
8.3
Very Good
Location
Located conveniently in Patong, The Marina Phuket Hotel boasts an enviable position, providing guests with easy access to the beach, nightlife and many essential amenities. For those eager to explore, Patong Beach and Bangla Road are just a short 10 to 15-minute walk away. Guests appreciate the proximity to a variety of restaurants, shops and the Jungceylon shopping mall, all within comfortable walking distance.
Its central location strikes a balance between being near the lively spots while still offering a serene escape from the bustling city due to its placement slightly away from the main hustle and bustle. The proximity to food markets, local street food joints and convenience stores such as 7-Eleven adds to the convenience of staying here.
The neighborhood is described as quiet yet close to all the action, making it ideal for those who wish to be near the heart of Patong without being disturbed by the nightlife noise. The hotel's lovely rooftop with an infinity pool offers guests a beautiful retreat after a day of exploring.
While some reviews note that the hotel is situated on a busy road, leading to occasional noise from traffic, the overall sentiment remains positive regarding accessibility and convenience. The strategic placement offers peace and quiet while still being a walk away from central attractions, ensuring a balanced stay for guests.
Breakfast
The breakfast experience at The Marina Phuket Hotel has garnered mixed reviews. Many guests have praised the breakfast for being delicious, varied and abundant. Positive comments highlight the extensive selection, which includes European, Asian and Indian specialties, making it suitable for diverse palates. Some guests found it to be the best breakfast they had during their travels, appreciating the plentiful options and fresh preparation.
However, the feedback also reveals some areas for improvement. A portion of the reviews mentioned that the breakfast can be repetitive with limited variety and occasionally described as mediocre. Some guests were disappointed by the lack of certain items, especially European breakfast favorites like pastries, ham and cheese. Additionally, there were comments about the breakfast being too crowded with insufficient choices and occasional issues with food temperature.
Overall, the breakfast at The Marina Phuket Hotel is generally considered to be good with plenty of options and satisfactory quality, though some guests felt there is room for enhancement, particularly in terms of variety and inclusion of more European dishes.
Dinner
The Marina Phuket Hotel offers a range of dining experiences that received mixed reviews from guests. Many visitors enjoyed the food, particularly the dishes from the bar and the main restaurant downstairs, which were described as tasty and delicious. Cocktails, especially the mojitos, were well-received and the BBQ pool bar added a special touch with its live music.
However, some guests experienced issues with the food quality and temperature. The pizza and fries were sometimes served raw and cold and room service was noted to be pricey with cold deliveries. The food choices were somewhat limited, especially at the rooftop bar, where the quality received negative feedback. Despite this, the Asian dishes seemed to fare better in guest opinions compared to other offerings.
Overall, while the food was generally reasonable in price and the experience at the pool bar was particularly enjoyed, there is room for improvement in consistency and quality across the hotel’s dining options.
Rooms
The Marina Phuket Hotel seems to offer a mixed experience when it comes to its rooms. On the positive side, many guests appreciated the spaciousness, modern design and cleanliness of the rooms. Several reviews mentioned that the rooms were large, comfortable and well-furnished. The daily cleaning service and ample storage space were also frequently noted as positive aspects. Many guests found the rooms to be beautiful and in line with the photos with nice modern touches and adequate amenities.
However, the hotel also seems to face significant challenges. A recurrent issue is the poor soundproofing with numerous complaints about street noise and the lack of noise isolation from both outside traffic and adjacent rooms. This problem is especially pronounced in street-facing rooms, which often suffer from high levels of traffic noise.
Another recurring issue is the inconsistent maintenance and room quality. Some guests reported older furniture, mold, uncleaned rooms and problematic shower designs leading to flooding in the bathroom. There were also occasional reports of room odors and insect problems.
Despite these drawbacks, many found the rooms cozy and comfortable, enjoying features like balconies (even though some lacked furniture) and modern bathrooms. Overall, while The Marina Phuket Hotel offers rooms that many find spacious, clean and modern, the noise issues and occasional maintenance problems could detract from the overall experience.
Beds
When considering a stay at The Marina Phuket Hotel, it's crucial to be aware of the diverse opinions regarding the bedding. For guests who prioritize a plush, soft sleeping surface, the experience might not be entirely satisfactory. Many reviews highlight that the beds tend to be exceptionally firm with several guests describing them as rock solid or even comparable to concrete. This firmness extends to the pillows, which are often noted as being hard and uncomfortable.
While the hard beds may offer support, they seem to have left some guests with discomfort, such as back and neck pain. Despite these concerns, there were mentions of cozy and comfortable bedding. A few guests found the beds to be comfortable or comfy and some even praised their rooms for having a huge and comfortable bed.
However, any potential visitor should weigh these mixed reviews carefully. If firm beds align with personal comfort preferences, The Marina Phuket Hotel could still be a viable option. Otherwise, those seeking a softer mattress might want to consider other accommodations or prepare accordingly with extra padding or comforts brought from home.
Cleanliness
The reviews for The Marina Phuket Hotel highlight a mixed but largely positive experience regarding cleanliness. Many guests praised the hotel for being spotless and consistently clean, emphasizing the daily cleaning routines and the well-maintained condition of both rooms and common areas. Descriptions such as "very clean rooms," "good cleanliness," and "absolutely clean room" appear frequently, reinforcing the hotel's commitment to hygiene. Housekeeping is noted for its attentiveness and many reviews mention the rooms being comfortable and adequately cleaned on a regular basis.
Despite the general praise, there are some exceptions. A few visitors pointed out areas needing improvement, including occasional lapses in cleanliness under beds and in common areas like hallways. Problems like dirty towels and inadequate cleaning of the floors and bathrooms were mentioned by some guests. Additionally, some expressed disappointment with the quality of cleaning, feeling it did not meet their expectations or match western 4-star standards.
Overall, the majority of the feedback suggests a high level of satisfaction with the cleanliness at The Marina Phuket Hotel, although there are a few areas where the hotel could step up its game.
Staff
The Marina Phuket Hotel's staff consistently receives high praise for their exceptional service and warm hospitality. Guests frequently commend the staff for being friendly, helpful and attentive, highlighting their courteous and caring nature. From the moment of arrival, the front desk and reception teams are praised for their efficiency and professionalism, ensuring quick and smooth check-in and check-out processes.
The hotel staff's ability to respond to guests' needs promptly and efficiently stands out with notable mentions of their responsiveness and willingness to go above and beyond to address any issues, even at odd hours. This dedication to service is evident across various departments, including the reception, restaurant and housekeeping teams, who are noted for maintaining clean rooms and friendly interactions.
However, there are occasional mentions of inconsistencies in communication skills with some guests noting difficulties in understanding English. Despite this, the overall impression of the staff remains overwhelmingly positive with numerous guests remarking on the genuine Thai hospitality that permeates their stay.
Instances of unprofessional behavior were noted but appear to be exceptions rather than the rule. Most guests describe their interactions with the staff as delightful, highlighting specific instances where staff members provided exceptional service, making their stay memorable.
Ultimately, the staff at The Marina Phuket Hotel exemplify the heart of Thai hospitality, consistently delivering a warm, friendly and professional service that leaves a lasting impression on guests. Their commitment to ensuring a pleasant and comfortable stay shines through in the multitude of positive reviews.
Wi-Fi
At The Marina Phuket Hotel, guest reviews paint a mixed picture of the WiFi service. Many guests found the internet connectivity to be a significant concern, particularly in the rooms with phrases like "wifi did not work at all in the room" and "fluctuating wifi in rooms" recurring frequently. There were mentions of "WiFi was very poor throughout the stay" and "wifi needs improvement," signaling that the connection can be unreliable at times. Visitors also experienced weak signal strength and fluctuating speeds, stating "wifi was weak" and "WiFi connection speed low."
However, there were positive notes as well. Some guests highlighted good experiences with the WiFi, such as "WiFi works great all around the hotel" and "excellent WiFi". Phrases like "pretty good WiFi" and "WiFi was fine most of the time" suggest that while there can be reliable moments, it’s not consistently dependable.
Overall, while some guests had satisfactory experiences with the hotel's WiFi, many pointed out areas that need significant improvement, especially in room connectivity and overall stability.
Spa
The spa at The Marina Phuket Hotel receives high praise for its convenience and quality. Located either directly below or very close to the hotel, guests find the spa easily accessible, often just minutes away. The in-house spa offers good Thai massages and is considered both amazing and reasonably priced. The excellent massage services provided in the hotel's spa are frequently recommended. Overall, the spa experience at The Marina Phuket Hotel is regarded as a highlight, enhancing the stay for many guests.
Gym
The gym at The Marina Phuket Hotel offers basic amenities for guests looking to maintain their fitness during their stay. While the fitness center is small, it provides an adequate space for workouts. However, some guests have noted that the equipment could use an upgrade and maintenance, as some machines appear old and rusted. Despite these remarks, other visitors have found the gym to be satisfactory and even amazing. The presence of a beautiful swimming pool adjacent to the gym adds a pleasant complement to the fitness experience. Improving the variety and quality of the equipment could enhance the gym's appeal further.
Pool
The Marina Phuket Hotel offers an impressive rooftop pool experience that is frequently highlighted by guests. The pool is praised for its stunning panoramic views of the city and mountains, creating a beautiful backdrop for relaxation. It's not just the views that make it special; the pool is also described as clean, big and well-maintained with towels readily available, providing a hassle-free experience for guests.
Moreover, the pool area is equipped with comfortable sunbeds and has a bar offering delightful food and drinks, enhancing the overall experience. The presence of a DJ at times and a good sound system makes the atmosphere lively and enjoyable without being overly intrusive. Guests have appreciated the pool's availability until late at night, often up until midnight, making it a versatile option for both day and evening swims.
Some occasional issues mentioned include the pool area being slightly slippery and crowded at times with limited sunbeds, but these minor inconveniences do not overshadow the overall positive impression. Exclusive access to the pool for guests ensures a more private and relaxing experience and many guests highlight the rooftop pool as a primary reason for choosing the hotel.
All in all, the rooftop pool at The Marina Phuket Hotel stands out as a major highlight, combining excellent amenities, a vibrant atmosphere and breathtaking views, making it a memorable part of any stay.
Family
The Marina Phuket Hotel presents a mixed picture for families, particularly those traveling with very young children. While it has been highlighted as a family-friendly hotel by some reviewers, certain aspects could be improved to better cater to families with children. The hotel has provided amenities such as high chairs and baby beds, reflecting a measure of attentiveness to the needs of families with infants.
However, there seems to be a lack of specific kid-friendly breakfast items and requests for such items have been declined in some instances. The pool area, although it could be a draw for families, has been described as very crowded and not all guests adhere to the pool rules, which may detract from the experience for parents hoping for a safe and enjoyable environment for their children.
Despite these points, the general sentiment remains positive with guests appreciating the family-friendly nature of the hotel in certain respects. Improvements in providing more child-specific amenities and maintaining order in shared spaces could enhance the overall experience for families visiting the hotel.
4 Star
'The Marina Phuket Hotel' presents a mixed impression to guests when it comes to its four-star rating, facilities and services. While many guests found it to be a good four-star hotel with everything expected from an establishment of its class, others felt the level of service and cleanliness didn't quite match their expectations. The hotel is well-maintained and clean in general, however, some reviewers noted that in finer details, it didn’t entirely live up to a Western four-star standard. Despite this, the luxurious ambiance and the comprehensive facilities make it a pleasant place to stay. The price/performance ratio received positive remarks, indicating that guests felt they were getting good value for their money. While the overall four-star rating is considered well-deserved by some, a few guests expressed disappointment over aspects like cleaning standards and minor service issues.
Business
The Marina Phuket Hotel appears to be a suitable option for business travelers, offering the necessary amenities for corporate stays. While the reviews did not explicitly focus on business, the hotel provides a designated co-working space, which indicates facilities catering to professional needs. However, some feedback suggests that the early check-in policy for business travelers could benefit from improvement. Overall, the hotel seems to accommodate business travelers reasonably well, making it a decent choice for those on corporate trips.
Rooftop Pool
The Marina Phuket Hotel's standout feature is undoubtedly its rooftop pool, which has garnered widespread acclaim from guests. Offering breathtaking city and mountain views, the rooftop infinity pool is described as fantastic, stunning and incredibly beautiful. The overall ambiance is modern and clean, providing a serene escape that is open till late for a relaxing experience. Many guests highlight the amazing sunset views and the superb service that complements this picturesque setting.
The rooftop pool area is not just visually appealing but also very enjoyable and relaxing with a pleasant atmosphere that includes a bar and restaurant offering good food at reasonable prices. Despite occasional noise from music, the overall experience remains exceptional. Visitors also appreciate the large size of the pool and the comfortable setting it provides, making it a highlight of their stay.
In summary, the rooftop pool at The Marina Phuket Hotel is a magnificent feature that offers guests a perfect blend of relaxation and visual delight, making it a must-visit spot during their stay.
Infinity Pool
The Marina Phuket Hotel boasts a stunning infinity pool on its rooftop, often described as beautiful, amazing and fantastic by guests. This top-notch feature allows visitors to enjoy a relaxing swim while taking in breathtaking views of the surroundings. The rooftop pool creates a fantastic atmosphere, making it a highlight of the hotel experience. Guests frequently praise the infinite pool for its relaxing and enjoyable qualities, solidifying its reputation as a must-visit spot within the hotel. Compared to the lower level pool, the infinity pool receives overwhelmingly positive feedback, underscoring its exceptional appeal.
Outdoor Pool
The Marina Phuket Hotel boasts an impressive selection of outdoor pool experiences that receive high praise from guests. The rooftop pool, situated on the 10th floor, stands out with its breathtaking view, especially mesmerizing during sunset. Guests consistently describe the pool as beautiful, large and well-maintained. The poolside area offers a lively and enjoyable ambience, complemented by plenty of pool furniture and a well-maintained bar that serves refreshing drinks and snacks. Though some guests noted a need for more umbrellas, the overall facilities, including the infinity and tube pool, are celebrated for their excellent condition and scenic surroundings. The hotel's multiple pool options and their outstanding locations contribute significantly to the positive reviews.
Romantic
The Marina Phuket Hotel offers an appealing destination for those seeking a romantic stay. The highlight for many couples is the rooftop pool area, particularly enchanting at night, where the combination of stunning views and a serene infinity pool creates an ideal ambiance for romance. Many guests rave about enjoying cocktails at sunset, a charming experience set against the picturesque scenery.
The hotel is frequently described as perfect for a romantic getaway, making it a popular choice for couples celebrating special occasions. Guests who arrived on their honeymoon found it especially delightful. The cosy rooms add to the intimate atmosphere and a romantic breakfast served in the room is a thoughtful touch that many appreciate.
With its lovely pool views and spots like the romantic sunset area, the hotel ensures a memorable stay for couples looking to unwind and connect. Whether enjoying a peaceful drink at night with a partner or soaking in the beauty from the balcony, The Marina Phuket Hotel crafts an experience that emphasizes romance and relaxation.
Yes, The Marina Phuket Hotel has pool(s) that belong to one or more of the following categories: Infinity Pool, Rooftop Pool, Panoramic View Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at The Marina Phuket Hotel.
No, The Marina Phuket Hotel doesn't allow dogs.
No, parking facilities aren't available at The Marina Phuket Hotel.