Wyndham Sea Pearl Resort, Phuket
Patong Beach
7.90410600,
98.31363000
,
12/1-9 Phrabaramee Rd, Pa Tong, Kathu District, Phuket 83150, Thailand
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Summary of reviewsThe Wyndham Sea Pearl Resort in Phuket presents a generally favorable impression, though it comes with certain limitations. Situated on a hill, the resort offers beautiful scenic views and a tranquil environment, appreciated for its serenity and distance from the busy city center. The location's peace and landscape beauty stand out, although accessibility issues mean guests often need transportation to reach Patong Beach or other attractions with the steep hill posing a challenge for those with limited mobility.
The breakfast experience, provided by a third-party restaurant, delivers mixed satisfaction; while some guests find it good, frequent complaints about limited variety, low quality and hygiene concerns like insects on dishes detract from its overall appeal. The dinner, on the other hand, sees praise for its delicious offerings but is marred by reports of overpricing and inconsistent quality.
Rooms at the resort receive commendation for their spacious design, comfort and amenities, including private spa baths or jacuzzis. However, cleanliness and maintenance issues, such as dirty floors, outdated fixtures and ant infestations, are a common complaint. The general cleanliness of the property garners positive mentions, albeit with significant concerns about hygiene in communal areas like pools and jacuzzis and lapses in housekeeping services.
Guest interactions with the staff show a split in experiences. Many appreciate the staff's friendliness and helpfulness, especially the cleaning and transport teams. Conversely, there are numerous reports of unprofessional and uncooperative behavior, poor communication and insufficient English-speaking skills among the staff, which affect the overall service quality.
The hotel's Wi-Fi service is another point of contention, often described as inconsistent with frequent connectivity issues and slow speeds. The pool areas, while aesthetically pleasing and offering several options, face criticism for poor maintenance with cleanliness issues being a recurrent theme.
Family experiences at the resort are mostly positive with friendly staff and a tranquil atmosphere making it suitable for those with young children. Yet, the resort falls short of its five-star rating expectations with many feeling that it doesn't provide value for money due to lacking cleanliness, inadequate service and subpar breakfast offerings. The jacuzzi and hot tub amenities, although a luxury feature, suffer from cleanliness and functionality issues, impacting the overall guest satisfaction.
While the resort's landscape, spacious rooms and tranquil setting stand out as strong positives, improving maintenance, cleanliness, staff training and food quality would significantly enhance the guest experience at Wyndham Sea Pearl Resort, Phuket.
Categories
The breakfast experience, provided by a third-party restaurant, delivers mixed satisfaction; while some guests find it good, frequent complaints about limited variety, low quality and hygiene concerns like insects on dishes detract from its overall appeal. The dinner, on the other hand, sees praise for its delicious offerings but is marred by reports of overpricing and inconsistent quality.
Rooms at the resort receive commendation for their spacious design, comfort and amenities, including private spa baths or jacuzzis. However, cleanliness and maintenance issues, such as dirty floors, outdated fixtures and ant infestations, are a common complaint. The general cleanliness of the property garners positive mentions, albeit with significant concerns about hygiene in communal areas like pools and jacuzzis and lapses in housekeeping services.
Guest interactions with the staff show a split in experiences. Many appreciate the staff's friendliness and helpfulness, especially the cleaning and transport teams. Conversely, there are numerous reports of unprofessional and uncooperative behavior, poor communication and insufficient English-speaking skills among the staff, which affect the overall service quality.
The hotel's Wi-Fi service is another point of contention, often described as inconsistent with frequent connectivity issues and slow speeds. The pool areas, while aesthetically pleasing and offering several options, face criticism for poor maintenance with cleanliness issues being a recurrent theme.
Family experiences at the resort are mostly positive with friendly staff and a tranquil atmosphere making it suitable for those with young children. Yet, the resort falls short of its five-star rating expectations with many feeling that it doesn't provide value for money due to lacking cleanliness, inadequate service and subpar breakfast offerings. The jacuzzi and hot tub amenities, although a luxury feature, suffer from cleanliness and functionality issues, impacting the overall guest satisfaction.
While the resort's landscape, spacious rooms and tranquil setting stand out as strong positives, improving maintenance, cleanliness, staff training and food quality would significantly enhance the guest experience at Wyndham Sea Pearl Resort, Phuket.
Hotel with Rooms With Jacuzzi / Hot-tub
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Private Pool Outdoor Pool
Business Hotel
Hotel with Parking
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
Hotel with Private Pool Rooms
Guest Reviews
Wyndham Sea Pearl Resort, Phuket is situated in a somewhat mixed location. The hotel is positioned on a hill, offering beautiful scenic views and a peaceful environment, perfect for those wishing to be away from the hustle and bustle of the city. Guests appreciate the quiet and serene setting, which is just a short 10-minute drive from Patong Beach, making it accessible for beach-goers yet removed from the busy center.
While the resort's location provides proximity to tourist attractions and Patong Beach, the area itself can be challenging to navigate without transportation. Many guests highlight that the resort is not within easy walking distance to the city center or the beach, necessitating the use of taxis or tuk-tuks. The road leading to the resort is busy and potentially dangerous for pedestrians and the steep hill can be a deterrent for those with limited mobility.
There's a sense of seclusion, which is appreciated by some for its tranquility but noted by others for the inconvenience of being distant from key facilities like markets and restaurants. Additionally, the traffic coming off the main road can be problematic and the isolation means transportation costs can add up for guests needing to commute frequently.
Despite these challenges, the overall impression of the resort's location remains positive due to its quietude, landscape beauty and escape from the chaos of central Phuket. However, it's clear that the necessity for a car or taxi becomes imperative to fully enjoy what the resort and its surrounding areas have to offer.
Visitors to the Wyndham Sea Pearl Resort in Phuket have had mixed experiences with the breakfast offerings. While some guests described the breakfast as outstanding, excellent or good, many noted significant issues. Common complaints include limited options, a lack of variety and meals that were not hot or of low quality. The breakfast now provided by a third-party restaurant compared to previous arrangements appears to have disappointed several guests, who found it quite poor, expensive or even terrible. There were also mentions of insects on dishes and tables, adding to the disappointment. Despite some positive remarks about the breakfast quality and exceptional service staff, a substantial number of guests felt that the breakfast buffet was mediocre with many expecting better for the price paid. Overall, the breakfast experience at the resort seems inconsistent, leaning more towards the unsatisfactory side for numerous visitors.
The dinner experience at Wyndham Sea Pearl Resort in Phuket presents a mix of opinions. On the positive side, guests praised the restaurant for serving delicious and very good dinner food, indicating that the quality of certain meals met their expectations. However, many reviews highlighted significant drawbacks. A recurring issue noted was the excessive pricing of food and drinks, which many guests felt did not reflect good value for money. Some guests found the food to be overpriced, specifically mentioning a small beer priced at 8 euros. Additionally, various negative experiences were shared, including instances of bad food, poor room service meals and inedible dishes being served. One guest notably mentioned a Rib Eye steak that failed to meet the expected standard. Overall, while the food quality has some high points, the consensus suggests that the cost does not match the quality provided.
The rooms at Wyndham Sea Pearl Resort, Phuket, receive mixed reviews from guests. On the positive side, many guests appreciate the spaciousness of the rooms, noting they are large, beautifully designed and feature amenities like private spa baths or jacuzzis on the balcony. The rooms also often provide pool access and boast nice views. Bedding quality varies with some guests finding the beds comfortable.
However, several guests expressed disappointment regarding the cleanliness and maintenance of the rooms. Complaints include dirty floors, limescale in bathrooms, dusty environments and instances of ant invasions. Some rooms appear outdated with deteriorated furniture and fixtures. Maintenance issues such as malfunctioning room phones, locks and power problems were also noted. In some cases, rooms were located far from the lobby, adding to the inconvenience.
In summary, while the rooms at Wyndham Sea Pearl Resort offer generous space and appealing amenities, improvements in cleanliness and upkeep are needed to meet guests' expectations fully.
When considering a stay at the Wyndham Sea Pearl Resort in Phuket, guests have notably varied opinions about the quality of the beds. Many appreciated the spacious and well-kept nature of the beds, describing them as large and very comfortable. Several reviews highlight the excellent bed decor, contributing to an inviting and aesthetically pleasing atmosphere.
However, some guests reported significant discomfort, referring to the beds as extremely hard and even likening them to rocks. Issues with cleanliness were also noted with some mentioning stained and dirty sheets, including troubling mentions of leftover stains from previous guests and an unpleasant smell from the bedding.
Despite the mixed feedback, the hotel does receive praise for certain aspects of bed comfort and presentation, particularly for its large and well-decorated beds. Future guests might want to keep these varying experiences in mind when making their reservation.
At the Wyndham Sea Pearl Resort in Phuket, the property generally benefits from positive mentions regarding cleanliness. Many guests appreciated the efforts of the general cleaning staff and found the rooms clean and pleasant with some noting the comfort and tidiness of their environment. Guests praised the “clean, although a little old” rooms, suggesting a well-maintained, if somewhat dated, accommodation experience. Several reviews highlighted clean and inviting bathrooms and the clean and comfortable overall ambience of the resort.
However, numerous reviews reflected significant concerns about hygiene and maintenance standards. Guests cited issues such as dirty bedsheets, stained towels and substantial presence of insects, including ants, mosquitoes and even reports of a mouse. The cleanliness of common areas, such as pools and jacuzzis, was frequently criticized with mentions of dirty pools full of bugs and leaves. Problems extended to the room interiors with complaints about dirty sofas, carpets and signs of mold and mustiness. In some cases, guests encountered alarming findings like hair, leftover toothpaste and bloodstains on bedding and curtains.
Additionally, the lack of regular housekeeping services was a recurring theme with guests pointing out that rooms were often not cleaned properly or in some instances, at all. The resort appears to face challenges with maintaining overall cleanliness and hygiene, as well as providing consistent cleaning services.
Overall, while there are positive aspects to the cleanliness efforts of the staff, the resort struggles with significant cleanliness and maintenance issues, detracting from the overall guest experience.
The reviews for the staff at Wyndham Sea Pearl Resort, Phuket present a mixed picture. On the positive side, many guests praised the staff as being very kind, attentive and extremely helpful. Particularly, the general cleaning staff and those involved in transportation received commendations for their friendliness and exceptional service. Some guests highlighted how the front desk, housekeeping and the team overall did a great job with comments emphasizing polite, amiable and top-notch service. Positive experiences with staff who were always trying to resolve issues and maintained a pleasant demeanor were frequently mentioned.
However, a significant number of reviews pointed to recurring issues with staff behavior and communication. Reports of unprofessional, rude and uncooperative staff were common. Complaints about staff not speaking English well, being inattentive and reacting irritably to complaints were prevalent. Several reviews mentioned that the receptionists were not friendly and some guests had particular problems with specific staff members who they found obstructive. Additionally, there were criticisms regarding the lack of training and poor communication skills across various staff roles.
Overall, while there is a considerable amount of praise for the helpful and friendly approach of some staff members, there is also a substantial amount of feedback indicating that improvements are needed in training, communication and professionalism to ensure a consistently positive guest experience.
Guests at the Wyndham Sea Pearl Resort in Phuket have mixed experiences with the Wi-Fi service. Positively noted aspects include free Wi-Fi availability and occasionally adequate connection quality during their stays. However, many guests found the Wi-Fi service inadequate with frequent complaints about the need to log in daily, slow speeds and poor connection quality. Some mentioned that the network did not reach their rooms or even show up on their devices and others experienced interruptions that left them frustrated. Additionally, issues with non-functional phones compounded the connectivity problems for some guests.
The Wyndham Sea Pearl Resort in Phuket offers multiple swimming pools across the property, providing guests with a range of communal and private options. Some of the pools are beautiful and large with clean waters and nice lighting at night, enhancing the overall ambience. The resort’s swimming pool accessibility directly from certain rooms is a feature appreciated by many, offering convenience and picturesque views.
However, despite the several swimming options, cleanliness issues seem to be a recurring theme. Some pools are described as dirty with instances of brown water indicating algae, broken tiles and a lack of regular cleaning maintenance. A few guests noted that the private pools attached to villas are small and unimpressive with some mentioning muddy surroundings adding to a less inviting experience. Additionally, the separation between adjoining rooms’ jacuzzis compromises the perceived privacy for certain guests.
Overall, while the resort has the potential for an enjoyable swimming experience given its variety and the aesthetically pleasing pool areas, there appears to be a need for significant improvements in pool maintenance and cleanliness.
Wyndham Sea Pearl Resort in Phuket offers a tranquil and family-friendly atmosphere, making it suitable for families, particularly those with young children. The peaceful pool area and lovely rooms with jacuzzis add to the comfort of a family stay. Family rooms with pool access are available, enhancing the experience for those seeking direct access to water activities. While the overall atmosphere is welcoming to families, some guests noted that traveling with a baby might present certain inconveniences. Despite this, the friendly demeanor of both the staff and other families contributes positively to the stay.
The Wyndham Sea Pearl Resort, Phuket appears to be a subject of divided opinions when it comes to its five-star rating. While advertised as a five-star hotel, several guests express dissatisfaction, stating it fails to meet the standards expected at this level. Criticisms highlight that it is too dirty and lacks adequate service with the level of cleanliness and maintenance, such as the jacuzzi, falling short. The breakfast experience also seems to disappoint with reviews indicating it doesn't align with five-star expectations. These recurring issues lead many to believe the hotel should not be classified as a five-star establishment and they feel it falls short of providing value for money considering the anticipated luxury rating.
The jacuzzi and hot tub amenities at Wyndham Sea Pearl Resort, Phuket have elicited a variety of reactions from guests. There are mentions of rooms featuring great jacuzzis with amenities like a balcony or garden hot tub, adding a touch of luxury and privacy to their stay. A private villa with a swimming pool or a large jacuzzi in the lounge also adds to the appeal. Some guests appreciated the concept, noting ideas like a jacuzzi on the balcony as a great addition and complementing the nice hot tub setups.
However, a recurring issue highlighted by multiple guests is the cleanliness and functionality of these amenities. Reports of dirty jacuzzis, clogged and defective units were common with specific mentions of cold water making it unenjoyable and instances where the water was described as dirty or green. Issues like low water pressure, manual addition of chlorine and unpleasant items such as dead bugs, leaves and even sewerage water have been reported.
While the idea of having a jacuzzi or hot tub in the room is appealing, it seems there is significant room for improvement in maintenance and functionality to meet guests' expectations fully.
Wyndham Sea Pearl Resort in Phuket offers guests the luxury of private pool experiences with several accommodations featuring direct pool access. Many reviewers appreciated the presence of a private pool in their villas, describing the experience as peaceful with few people around and generally noting that the private pools added a nice touch to their stay. The availability of private pool villas was often highlighted as being superior to regular rooms with pool access.
However, a few guests encountered issues regarding cleanliness. Some reported that their private pools were not cleaned properly with complaints of hair, yellow water and overall filthiness in some instances. Additionally, there were comments about the size of the private pools with some finding them smaller and less impressive compared to other pools available at the resort.
Despite these occasional drawbacks, the general sentiment towards the private pools in the villas was favorable with many guests enjoying the convenience and exclusivity they provided.
The Wyndham Sea Pearl Resort in Phuket offers guests a variety of options for aquatic relaxation with several swimming pools and outdoor jacuzzis available throughout the property. Many reviews highlight the unique appeal of the pool villas, where guests can step straight off their balconies into the water. The resort boasts a mix of well-sized pools and terraces that provide ample space for relaxation, as well as stunning Asian-style designs that enhance the visual appeal of the outdoor areas. Guests frequently mention the spaciousness and cleanliness of the pool and terrace areas and the availability of comfortable, relaxing chairs.
However, several reviews also note maintenance issues. Some guests found the pools to be dirty and observed that the loungers were moldy. There were also mentions of mosquitoes around certain pool areas and an instance where the outdoor tub was full of insects. Despite these issues, the overall ambiance, great views from the pools and terraces and the enjoyment of the pool villas seem to make the outdoor facilities a significant highlight for visitors to the Wyndham Sea Pearl Resort.
Wyndham Sea Pearl Resort in Phuket exudes opulence, standing out as a true luxury hotel property. The hotel is visually stunning both inside and out, adorned with immaculate flowers that elevate its beauty. A stay here offers a luxurious and modern ambiance, making guests feel as though they are royalty in a 5-star setting. The overall atmosphere combines both beauty and a luxurious feel, creating a captivating and indulgent experience. Although some practical amenities like a minibar may be absent and there are mentions of basic cleanliness, the overarching impression is one of elegance and splendor.
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Location
While the resort's location provides proximity to tourist attractions and Patong Beach, the area itself can be challenging to navigate without transportation. Many guests highlight that the resort is not within easy walking distance to the city center or the beach, necessitating the use of taxis or tuk-tuks. The road leading to the resort is busy and potentially dangerous for pedestrians and the steep hill can be a deterrent for those with limited mobility.
There's a sense of seclusion, which is appreciated by some for its tranquility but noted by others for the inconvenience of being distant from key facilities like markets and restaurants. Additionally, the traffic coming off the main road can be problematic and the isolation means transportation costs can add up for guests needing to commute frequently.
Despite these challenges, the overall impression of the resort's location remains positive due to its quietude, landscape beauty and escape from the chaos of central Phuket. However, it's clear that the necessity for a car or taxi becomes imperative to fully enjoy what the resort and its surrounding areas have to offer.
Breakfast
Dinner
Rooms
However, several guests expressed disappointment regarding the cleanliness and maintenance of the rooms. Complaints include dirty floors, limescale in bathrooms, dusty environments and instances of ant invasions. Some rooms appear outdated with deteriorated furniture and fixtures. Maintenance issues such as malfunctioning room phones, locks and power problems were also noted. In some cases, rooms were located far from the lobby, adding to the inconvenience.
In summary, while the rooms at Wyndham Sea Pearl Resort offer generous space and appealing amenities, improvements in cleanliness and upkeep are needed to meet guests' expectations fully.
Beds
However, some guests reported significant discomfort, referring to the beds as extremely hard and even likening them to rocks. Issues with cleanliness were also noted with some mentioning stained and dirty sheets, including troubling mentions of leftover stains from previous guests and an unpleasant smell from the bedding.
Despite the mixed feedback, the hotel does receive praise for certain aspects of bed comfort and presentation, particularly for its large and well-decorated beds. Future guests might want to keep these varying experiences in mind when making their reservation.
Cleanliness
However, numerous reviews reflected significant concerns about hygiene and maintenance standards. Guests cited issues such as dirty bedsheets, stained towels and substantial presence of insects, including ants, mosquitoes and even reports of a mouse. The cleanliness of common areas, such as pools and jacuzzis, was frequently criticized with mentions of dirty pools full of bugs and leaves. Problems extended to the room interiors with complaints about dirty sofas, carpets and signs of mold and mustiness. In some cases, guests encountered alarming findings like hair, leftover toothpaste and bloodstains on bedding and curtains.
Additionally, the lack of regular housekeeping services was a recurring theme with guests pointing out that rooms were often not cleaned properly or in some instances, at all. The resort appears to face challenges with maintaining overall cleanliness and hygiene, as well as providing consistent cleaning services.
Overall, while there are positive aspects to the cleanliness efforts of the staff, the resort struggles with significant cleanliness and maintenance issues, detracting from the overall guest experience.
Staff
However, a significant number of reviews pointed to recurring issues with staff behavior and communication. Reports of unprofessional, rude and uncooperative staff were common. Complaints about staff not speaking English well, being inattentive and reacting irritably to complaints were prevalent. Several reviews mentioned that the receptionists were not friendly and some guests had particular problems with specific staff members who they found obstructive. Additionally, there were criticisms regarding the lack of training and poor communication skills across various staff roles.
Overall, while there is a considerable amount of praise for the helpful and friendly approach of some staff members, there is also a substantial amount of feedback indicating that improvements are needed in training, communication and professionalism to ensure a consistently positive guest experience.
Wi-Fi
Pool
However, despite the several swimming options, cleanliness issues seem to be a recurring theme. Some pools are described as dirty with instances of brown water indicating algae, broken tiles and a lack of regular cleaning maintenance. A few guests noted that the private pools attached to villas are small and unimpressive with some mentioning muddy surroundings adding to a less inviting experience. Additionally, the separation between adjoining rooms’ jacuzzis compromises the perceived privacy for certain guests.
Overall, while the resort has the potential for an enjoyable swimming experience given its variety and the aesthetically pleasing pool areas, there appears to be a need for significant improvements in pool maintenance and cleanliness.
Family
5 Star
Rooms with Jacuzzi / Hot-Tub
However, a recurring issue highlighted by multiple guests is the cleanliness and functionality of these amenities. Reports of dirty jacuzzis, clogged and defective units were common with specific mentions of cold water making it unenjoyable and instances where the water was described as dirty or green. Issues like low water pressure, manual addition of chlorine and unpleasant items such as dead bugs, leaves and even sewerage water have been reported.
While the idea of having a jacuzzi or hot tub in the room is appealing, it seems there is significant room for improvement in maintenance and functionality to meet guests' expectations fully.
Private Pool
However, a few guests encountered issues regarding cleanliness. Some reported that their private pools were not cleaned properly with complaints of hair, yellow water and overall filthiness in some instances. Additionally, there were comments about the size of the private pools with some finding them smaller and less impressive compared to other pools available at the resort.
Despite these occasional drawbacks, the general sentiment towards the private pools in the villas was favorable with many guests enjoying the convenience and exclusivity they provided.
Outdoor Pool
However, several reviews also note maintenance issues. Some guests found the pools to be dirty and observed that the loungers were moldy. There were also mentions of mosquitoes around certain pool areas and an instance where the outdoor tub was full of insects. Despite these issues, the overall ambiance, great views from the pools and terraces and the enjoyment of the pool villas seem to make the outdoor facilities a significant highlight for visitors to the Wyndham Sea Pearl Resort.
Luxury
Yes, Wyndham Sea Pearl Resort, Phuket has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.
No, a spa isn't available at Wyndham Sea Pearl Resort, Phuket.
No, Wyndham Sea Pearl Resort, Phuket doesn't allow dogs.
Yes, parking facilities are available at Wyndham Sea Pearl Resort, Phuket.
Yes, Wyndham Sea Pearl Resort, Phuket has a gym.
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