Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other Self Check In and key drop
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, all rooms
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 4 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 00:00 - Check-out: 00:00
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
WA Covid-19 Hygiene Certification Plan
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: Stay at home orders, seek medical attention
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Breakfast not available until 1 July 2020
Has the hotel closed during the pandemic? No
Additional Information: Pemberton and the area has not had any cases during the entire Pandemic. We have acted from end January with highest caution. We have implemented HACCAP Hygiene and Cleaning Standards 2019 and been extremely careful in all our approach. Guests are far from each other as the unites are well separated and spread out on 5 hectare.
King Room with Garden ViewThis room features an en suite bathroom, air-conditioning, a microwave, refrigerator and tea/coffee veranda with view, chairs and table for breakfast option. Reasonably priced Minibar.
This room also entails En suite Bathroom with walk in Rainwater shower, Smart QUHD 4K LED, 43 Inch Flat TV with internet streaming, Espresso Machine, Kitchenette with Microwave, Toaster Kettle, Eco Friendly Quite AC/Heater, Forest Hills and Garden view, Star Rated King Bed .
King Studio with KitchenThis studio features 1 king-sized bed and 1 single-sized bed. It also includes a flat-screen TV with a built-in DVD player. Air-conditioning, a fully equipped kitchen an an en suite bathroom with a bath are provided.
TV is a 50-inch smart TV.
Superior King Studio with Spa BathThis studio includes 1 king-sized bed, a flat-screen TV, DVD player, air-conditioning, a fully equipped kitchen and an en suite bathroom with a separate 2-person spa bath.
TV is 55-Inch Smart HD TV
Two-Bedroom ChaletThis self-contained, 2-bedroom chalet has a master bedroom with 1 queen-sized bed and a 2nd bedroom with 1 queen-sized bed and 1 single-sized bed. All linen is supplied. There is a kitchen, forest views, heating, a TV, DVD player, refrigerator, tea/coffee making facilities and an open lounge area with a dining table.
TV is 55-Inch Smart HD TV
King Room with Spa BathThis double room offers a hot tub. Providing free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a private entrance, a minibar, a tea and coffee maker as well as garden views. The unit offers 1 bed.
Superior King Room with TerraceThe spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.