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DoubleTree by Hilton Philadelphia Airport

Philadelphia , 4509 Island Avenue (Show on Map)

6.9

Rated

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, the DoubleTree by Hilton Philadelphia Airport has received mixed reviews from guests. While some guests found the hotel to be pleasant and conveniently located, others were disappointed by the outdated rooms and felt that the hotel was falsely advertised as a 3-star property. Some guests also felt that the high price did not match the value they received. However, there were positive comments about the hotel's potential and some guests enjoyed their stay. Complaints about customer service and high parking fees may deter some guests from returning.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Double Room with Two Double Beds This room features cable TV and tea- and coffee-making facilities.

Deluxe Double Room This room is located on a high floor and offers cable TV.

King Room This room features cable TV and tea- and coffee-making facilities.

Deluxe King Room Located on a higher floor, this room offers cable TV and coffee-making facilities.

Double Room with Two Double Beds - Hearing Access This quadruple room features air conditioning and cable TV. It offers accessible features for hearing impaired guests.

Double Room with Two Double Beds - Disability Access This double room with two double beds is wheelchair-accessible and features a roll-in shower.

Junior King Suite with Seating Area The Junior King Suite has a mini-refrigerator and a microwave to offer.

Double Room with two double beds - Hearing Accessible - High Floor This accessible room features 2 double beds.

Two-Room King Suite A separate living area, a dining area and a separate bedroom with king bed distinguishes this room.

About DoubleTree by Hilton Philadelphia Airport

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Guest Reviews

6.9

Rated

Location

The DoubleTree by Hilton Philadelphia Airport is a top choice for travelers who are looking for a convenient location close to the airport. Guests rave about the short 5-10 minute shuttle ride to the airport, making it a perfect option for those flying out of Philly. Not only that, but it's also located near popular tourist attractions, such as the Wells Fargo Center and downtown Philadelphia. Guests appreciate the hotel's central location and the ease of getting around. Complementing its convenient location, the hotel also offers great parking, making it a stress-free experience for travelers on the go. Guests are impressed with the spacious and clean rooms and have noted the comfortable proximity to the airport as a highlight of their stay. Overall, the location of the DoubleTree by Hilton Philadelphia Airport is a definite selling point, perfect for both leisure and business travelers.

Breakfast

Guests at the DoubleTree by Hilton Philadelphia Airport had mixed feelings about the breakfast offered at the hotel. Some found the breakfast to be delicious despite its high cost, while others were disappointed with the lack of variety and felt that it was overpriced. A few guests had no breakfast available to them at all or were charged despite it being included in their room package. However, the hotel did offer cookies and some guests had positive experiences with the breakfast service and staff.

Rooms

The DoubleTree by Hilton Philadelphia Airport has mixed reviews regarding the rooms. Some guests praised the comfortable beds and cleanliness of the rooms, while others claimed the rooms were old and outdated. However, many guests appreciated the spaciousness of the rooms and the great staff. Some also mentioned that their rooms were not fully stocked or were missing amenities like a refrigerator or microwave. Despite some negative reviews, guests mentioned that the beds were comfortable and the rooms were generally clean. A few negative reviews mentioned carpet stains and rotting baseboards, but most reviews were positive, commenting on the stylish decor and good location of the hotel.

Beds

DoubleTree by Hilton Philadelphia Airport is a hotel that offers comfortable and clean accommodations for a reasonable price. According to guests, the beds are the highlight of their stay - described as "very comfortable", "perfect", "super comfy" and "soft". Some even raved about the quality of the bed linens. While there were a couple of negative comments about uncomfortable beds and dirty sheets, these were the exception rather than the rule. Overall, the rooms were clean and quiet with good water pressure and air conditioning. Plus, the hotel is conveniently located near the airport.

Cleanliness

Guests have mixed reviews about the cleanliness of DoubleTree by Hilton Philadelphia Airport. While some had issues with mold, stained sheets and rugs and dirty bathrooms, others praised the hotel for being very clean with comfortable beds and a nice scent upon arrival. The hotel's staff is friendly and accommodating, though cleaning could be improved in some areas such as the gym, hallways and furniture. While some guests found the facilities outdated, others found the property clean and comfortable with good water pressure and air conditioning. Overall, it seems like individual experiences with cleanliness may vary at this hotel.

Staff

DoubleTree by Hilton Philadelphia Airport is praised for its excellent staff by numerous satisfied guests. Many travelers mentioned the front desk and lobby staff as professional, kind and welcoming. Danny, Deacon Brown and Aneka are some of the hotel's friendly and helpful staff, according to guests. The staff's service is prompt, courteous and quick, while the security is also praised for being helpful in situations. However, some guests reported negative experiences with rude and unhelpful staff, particularly in the breakfast area. Nevertheless, most guests agree that the staff, cookies and bed were exceptional at the hotel. The shuttle driver and the manager also received special mention for their helpfulness and understanding. Overall, the hotel's staff, although somewhat inconsistent, can make guests feel welcome and comfortable during their stay.

Pool

Guests have varying experiences when it comes to the pool at DoubleTree by Hilton Philadelphia Airport. Some enjoyed the heated indoor pool which was nice, while some expressed disappointment as the pool was closed, dirty or surrounded by caution tape. While one guest said the pool was small with no space for adults, another guest was disappointed with the unavailability of the indoor pool as it was the main reason for booking the hotel. Some guests suggested that the hotel can improve the pool experience by providing lounge chairs and making it private, while others wished for an outdoor pool. Despite mixed experiences, guests appreciated other amenities of the hotel, such as the bar and guest room.

3 Star

The DoubleTree by Hilton Philadelphia Airport has some mixed reviews from guests with some feeling disappointed by their stay. However, there are some positive comments with some guests finding the hotel pleasant and conveniently located near their events. While some guests noted that the rooms were outdated and didn't feel like an upgrade, others found the hotel to have potential. Some guests also mentioned that the hotel was falsely advertised as a 3-star property when it really felt like a 2-star stay and others were frustrated by the high price for the little value they received. On the other hand, complaints regarding the lack of good customer service and high parking fees may deter some guests from returning.

Yes, DoubleTree by Hilton Philadelphia Airport has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at DoubleTree by Hilton Philadelphia Airport.

No, DoubleTree by Hilton Philadelphia Airport doesn't allow dogs.

No, parking facilities aren't available at DoubleTree by Hilton Philadelphia Airport.

Yes, DoubleTree by Hilton Philadelphia Airport has a gym.

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