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Sheraton Philadelphia Downtown

Philadelphia , 201 North 17th Street (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Sheraton Philadelphia Downtown is a great choice for tourists wanting to explore the center of the city. The hotel boasts a fantastic location in the heart of Philadelphia, making it easy to explore the city's restaurants, museums and other notable sites. Guests love how accessible the parking is and how pedestrian-friendly the location is. The staff is very accommodating, making guests' stays nice and easy. The rooms are impressive with comfortable beds and updated decor and many guests raved about the fantastic service. While opinions are mixed regarding breakfast, the hotel offers a nice little continental breakfast on offer. The hotel's cleanliness, location and compassionate staff make it a great choice for those looking for an enjoyable stay in Philadelphia.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Pool Lap Lanes

Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Pool Lap Lanes

Room Types

Double Room with Two Double Beds This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

King Room This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

Queen Room This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

Deluxe King Room This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

Club King Room with Lounge Access This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi. Guests in this room also enjoy access to our executive lounge.

Club Double Room with Two Double Beds and Lounge Access This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi. Guests in this room also enjoy access to our executive lounge.

Corner Suite This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi. Guests in this room also enjoy access to our executive lounge.

Junior Suite This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

Deluxe Double Room with Two Double Beds This guest room features a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

Queen Room with City View This guest room features city views, a mini-fridge, 55-inch Smart HDTV with streaming capabilities, work desk, coffee maker, and high-speed wifi.

About Sheraton Philadelphia Downtown

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Guest Reviews

7.7

Good

Location

Sheraton Philadelphia Downtown boasts a fantastic location in the heart of the city, making it a must-visit if you are in Philadelphia. With its central location, it is easy to explore the city's restaurants, museums and other notable sites. The hotel is within walking distance of The Franklin Institute, Love Park and the Rocky Monument. Guests love how accessible the parking is and how pedestrian-friendly the location is. Although some reviews note that some homeless persons are around the area, the Sheraton Philadelphia Downtown offers a great view of the city. Some rooms even overlook downtown Philadelphia. The staff is very accommodating, making guests' stays nice and easy. Valet parking is available right across the street from the hotel. Overall, the hotel's cleanliness, location and compassionate staff make it a great choice for tourists wanting to explore the center of the city.

Breakfast

When it comes to breakfast at the Sheraton Philadelphia Downtown, opinions are mixed. Some guests were disappointed that breakfast wasn't included in their rate, while others enjoyed the high quality meals and complimentary coffee. Due to Covid restrictions, the breakfast buffet wasn't available, but there was a nice little continental breakfast on offer. Some guests praised the menu variety and the delicious food, while others had negative experiences with cold or overpriced breakfast. However, many guests raved about the fantastic service, particularly from breakfast attendant Stella, who was described as friendly and helpful. Overall, breakfast at the Sheraton Philadelphia Downtown seems to be hit or miss, depending on individual preferences and expectations.

Rooms

The Sheraton Philadelphia Downtown has a lot to offer when it comes to rooms. Guests raved about the large and clean rooms with comfortable beds and updated decor. The views from the rooms were also a highlight for many. Although some guests wished for a fridge and microwave in their room and others had issues with cleanliness or room assignments, overall, the rooms were impressive for the level of the hotel. Guests appreciated the spaciousness and modern amenities such as smart TVs and many mentioned the cleanliness of the bathroom. While some reviews mentioned outdated or small rooms, the majority of guests were pleased with the comfortable and quiet atmosphere of their stay. Regardless of individual issues, staff members are praised for being compassionate and supportive in helping guests. This hotel provides a great location and option for those looking for an enjoyable stay in Philadelphia.

Beds

The Sheraton Philadelphia Downtown hotel offers a wide range of comfortable beds for its guests. Many guests noted that the beds were big and comfortable. Some guests even called the beds the most comfortable they had ever slept on, feeling like they were sleeping on a cloud. The linens on the beds were also very comfortable. Some guests enjoyed the remodeled rooms with nice and comfortable beds. The hotel offers king beds and queen beds with some rooms even offering a pull-out couch or two beds. However, some guests were disappointed when they reserved a king bed and received a queen instead. There were some complaints about bugs, blood and stains on the sheets, as well as cleanliness issues in some rooms. Despite this, many guests enjoyed the comfort and quality of the bedding, furniture and amenities. The hotel's location close to everything was also noted. Overall, guests found the beds to be comfortable and a great place to rest after a long day exploring Philadelphia.

Cleanliness

The Sheraton Philadelphia Downtown has received mixed reviews regarding the cleanliness of the hotel. However, there are many positive reviews stating that the room and hotel were very clean with some even describing the cleanliness as exceptional. Some guests mentioned that the housekeeping staff were friendly, helpful and professional. On the other hand, some negative reviews reported dirty towels and sheets, unclean bathrooms and even roaches and mouse turds in rooms. Some guests also mentioned issues with the check-in process and unclean public areas. Nonetheless, many still described the hotel as nice and clean with a good location and comfortable stay.

Staff

Guests rave about the staff at Sheraton Philadelphia Downtown hotel with many praising their kindness, helpfulness and professionalism. Front desk personnel, from Eric to Nasir, have been singled out for their exceptional service and knowledge. Housekeeping, engineering, valet and restaurant staff have all received praise for their friendly and courteous attitudes. However, some guests have reported negative experiences with certain staff members who were rude, unprofessional or unhelpful. Despite these outliers, most guests agree that the majority of staff at the hotel are accommodating, respectful and a pleasure to deal with.

Pool

Unfortunately, guests looking forward to lounging by the pool or taking a dip will be disappointed to discover that the Sheraton Philadelphia Downtown does not have a pool, as stated in some reviews. Some guests expressed regret about not being able to enjoy a relaxing soak in the jacuzzi or take a swim. Some reviewers even felt misled by the hotel's online advertising, which suggested the presence of a pool without clarifying its absence. Others mentioned that, due to COVID-19 restrictions, both the pool and breakfast services were closed during their stay, which was a letdown for some. While the lack of a pool may not be an issue for all travelers, those with kids may want to take note of this before making a reservation.

Parking

Sheraton Philadelphia Downtown is an excellent hotel with a great location and easy access to convenient underground parking. While the hotel offers valet parking service, some guests found it expensive at $30 per day or $56 for valet parking. Despite this, the hotel provides a parking garage on-site, although there were complaints about the price. Unfortunately, some guests encountered a lack of parking spaces or had to pay for parking elsewhere. The valet parking service was also slow and there were not enough valets to assist guests. However, the valet parking was convenient and some guests praised the water shower pressure. Overall, if you're staying at Sheraton Philadelphia Downtown, be prepared to pay for parking and ensure you book a room with the amenities you require.

Family

While the reviews of the Sheraton Philadelphia Downtown regarding activities for kids are overall mixed, some positive comments were mentioned. The breakfast and service were particularly kid-friendly according to one guest. However, other travelers experienced issues such as rooms not being what they reserved or parties disrupting their children's sleep. Some also noted the hotel allowing smoking which was problematic for those with children suffering from asthma. While some travelers suggest letting kids rent rooms, others caution against too many under 21-year-olds staying and amenities such as washcloths and listed robes were not provided.

Nightlife

If you're looking to experience the hustle and bustle of Philadelphia's nightlife scene, Sheraton Philadelphia Downtown is the perfect place for you! With its location in the heart of downtown, there are plenty of things to do within walking distance. Guests had a fantastic time enjoying the bar downstairs, which is a popular spot for locals and visitors alike. Although some guests mentioned that there was noise in the hallways, most found the staff to be polite and the hotel clean. However, some guests did mention that the party scene could get a bit rowdy at times with noise levels high and some guests smoking weed in neighboring rooms. Despite this, guests seemed to have an overall positive experience with the nightlife around the hotel. For those looking to venture out for dining options, there may be a bit of a walk involved, but with the hotel's fantastic location, guests can explore the city at their own pace.

3 Star

The Sheraton Philadelphia Downtown hotel has received mixed reviews from guests. While some have had issues with the pricing, services and facilities, others have praised certain aspects of their stay. The hotel's location has been commended as great and the view from some of the rooms has been described as outstanding. Some guests acknowledged that they got what they paid for, while others felt that the hotel was too expensive for what it offered. Unfortunately, due to COVID-19 restrictions, some amenities like the pool and room service were unavailable. Some guests were unhappy with the lack of microwaves and fridges in their rooms and the fact that some things were not working. Moreover, the staff was not always helpful and did not enforce the mask-wearing policy properly. However, some guests found their stay to be pleasant and thought that the hotel had an excellent value for the price. In general, if one is looking for a budget-friendly accommodation that is centrally located, the Sheraton Philadelphia Downtown might be worth considering.

Accessible

If you're traveling to Philadelphia and have special needs, Sheraton Philadelphia Downtown is a great option for you. Guests have reported a good location and very accessible parking. While the hotel doesn't have any handicapped accessible rooms, some guests have found that the bathtub has a handrail which was helpful. Guests have also noted fast elevators and toilets that were high enough for them to sit without discomfort. Unfortunately, there are no microwaves, refrigerators or washcloths provided in the rooms. If you or your loved ones have asthma, be aware that smoking is allowed on the premises. Overall, it's a good choice for a centrally located stay but some accessibility improvements could be made.

Yes, Sheraton Philadelphia Downtown has pool(s) that belong to one or more of the following categories: Pool Lap Lanes.

No, a spa isn't available at Sheraton Philadelphia Downtown.

No, Sheraton Philadelphia Downtown doesn't allow dogs.

Yes, parking facilities are available at Sheraton Philadelphia Downtown.

Yes, Sheraton Philadelphia Downtown has a gym.

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