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Hilton Phoenix Tapatio Cliffs Resort

Phoenix , 11111 North 7th Street (Show on Map)

7.5

Good

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Summary of reviewsOverall, guests who stayed at the Hilton Phoenix Tapatio Cliffs Resort had a positive experience. The location of the hotel was praised for being in a beautiful and convenient spot with great access to hiking trails. The breakfast buffet was good with some guests raving about the freshly made omelets. The rooms were a mixed experience with some needing remodeling, but others being clean and comfortable with fantastic views. The cleanliness of the hotel was a mixed bag, but generally, the hotel was considered clean and comfortable with a great pool area. Staff reported being either friendly or rude, but those who were friendly were praised for their exceptional service. Unfortunately, the wifi connection and phone service had issues. For families, the resort had a kid-friendly atmosphere with several pools and even hula hoops and jump ropes to enjoy. Golf enthusiasts found the golf courses excellent and perfect for those looking for outdoor activities. The bedding was generally comfortable with a few complaints about uncomfortable pull-out mattresses. The hotel was described as luxurious with its unique features making up for any deficiencies. Despite some negative feedback, the resort is still recommended and a perfect place for a relaxing staycation.
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Resort with Spa

Exuding an aura of tranquility and serenity, Tocaloma Spa and Salon at the Hilton Phoenix Tapatio Cliffs Resort is a sanctuary for beauty and wellness. Here, guests can surrender to a world of pampering and rejuvenation with an array of treatments and services crafted to restore balance and radiance. Skilled therapists provide bespoke experiences that awaken the senses and soothe both body and mind, using handcrafted skin and body care products made with certified organic and naturally derived ingredients.

Adding to the allure is the Tocaloma Salon, a go-to destination for those preparing for special occasions or simply seeking a day of rest and beauty. Offering top-tier services for hair, nails, beauty and more, the salon is committed to making every guest feel their best. From custom massages that cater to specific needs to body treatments like full-body revitalizers, wine down wraps, desert body polishes, seaweed body wraps and the unique Sedona Purification Body Wrap, every service is designed to nourish, tone and purify. This exceptional spa and salon experience leaves each guest feeling refreshed, revitalized and ready to enjoy the beauty of Phoenix to the fullest.

Luxury Resort

Resort near Golf Courses

Resort Taking Steps Towards Sustainability

What makes your hotel/accommodation eco-friendly?

Engaged in eco-friendly initiatives (i.e. reforestation, wildlife conservation)

Rainwater collection and usage

Use of non-toxic cleaning products

Serving organic food at the restaurant

LED lighting throughout the premises

Employees are trained to follow environmental policies

Air-conditioning and heating automatically switches off when windows are open

A vegetarian alternative menu is proposed in the restaurant

An energy audit is carried out at least once every five years

Answers last updated by Hilton Phoenix Tapatio Cliffs Resort

Resort for Honeymoon

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Outdoor Pool

Business Resort

Accessible Resort

Resort with Gym

Resort with Tennis Courts

4-Star Resort

Resort with Outdoor Pool

Room Types

One-Bedroom King Suite Offering a sofa bed, this suite features a work desk, 2 flat-screen cable TVs and an en suite bathroom.

Signature Suite A balcony, a living room with a wood burning fireplace and dining room are featured in this room. An en suite bathroom is also included.

Two Room Queen Suite with Two Queen Beds A living room with a sofa bed, 2 flat-screen TVs, a work desk and a refrigerator are featured in this room. An en suite bathroom is also included.

Superior King Suite Views, a living room with a sofa bed, a work desk 2 flat-screen TVs and a balcony are featured in this room. An en suite bathroom is also included.

Ambassador Suite Ambassador Suite offers 2 flat-screen TVs, a microwave, refrigerator, work desk, sofa bed and balcony.

Superior Queen Suite with Two Queen Beds Views, a living room with a sofa bed, 2 flat-screen TVs, a balcony, work desk and refrigerator are featured in this room. An en suite bathroom is also included.

Queen Suite with Two Queen Beds with View Mountain views, 2 flat-screen TVs, balcony, word desk, refrigerator and a sofa bed are featured in this room. An en suite bathroom is also included.

King Suite with View Mountain views, 2 flat-screen TVs and a minibar area featured in this room. An en suite bathroom is also included.

King Room - Allergy Friendly A living room with a sofa bed, 2 flat-screen TVs, a balcony, work desk and refrigerator are featured in this hypoallergic room. An en suite bathroom is also included.

Queen Room with 2 Queen Beds - Allergy Friendly This room features a work desk, 2 flat-screen cable TVs, refrigerator and an en suite bathroom.

King Room with Bath Tub - Hearing Accessible This mobility and hearing accessible suite features visual alarm and notification devices for the doorbell or incoming telephone calls. The living room and bedroom each feature a flat-screen TV. An en suite bathroom with an accessible tub is provided.

King Room with Roll-In Shower - Mobility/Hearing Accessible This mobility and hearing accessible suite features visual alarm and notification devices for the doorbell or incoming telephone calls. The living room and bedroom each feature a flat-screen TV. An en suite bathroom with a roll-in shower is provided.

Two-Bedroom King Suite with Two King Beds A living area with a sofa bed, 2 flat-screen TVs and a minibar are featured in this room. An en suite bathroom is also included.

Signature King Room with Bath Tub - Hearing Accessible This mobility and hearing accessible suite features visual alarm and notification devices for the doorbell or incoming telephone calls. The living room and bedroom each feature a flat-screen TV. An en suite bathroom with an accessible tub is provided.

One-Bedroom King Suite - Poolside This suite features a balcony, work desk, 2 flat-screen TVs, a refrigerator and a sofa bed.

One-Bedroom Queen Suite - Poolside This suite features a balcony, work desk, 2 flat-screen TVs, a refrigerator and a sofa bed.

One-Bedroom Standard King Suite Offering a balcony, this suite features a work desk, 2 flat-screen TVs, a sofa bed, fridge and an en suite bathroom.

Standard Queen Suite with Two Queen Beds Offering a balcony, this suite features a work desk, 2 flat-screen TVs, a sofa bed, fridge and an en suite bathroom.

About Hilton Phoenix Tapatio Cliffs Resort

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Guest Reviews

7.5

Good

Location

Hilton Phoenix Tapatio Cliffs Resort is located in a beautiful and convenient spot in North Phoenix. The surroundings of the hotel are elegant and the views are breathtaking. It is a great spot to stay for those who enjoy hiking as it provides excellent access to the hiking trails. The resort is not very close to shopping or dining options but everything is still within reach. The amenities are great and the staff is excellent. Rooms are nice and the property is well-kept despite being an older property. However, the layout and numbering system of the complex can be confusing for some. It is important to note that a car is necessary to fully enjoy and explore the area. If you're looking for a different and exciting travel experience with a beautiful scenery and great location, Hilton Phoenix Tapatio Cliffs Resort is a perfect choice.

Breakfast

The Hilton Phoenix Tapatio Cliffs Resort offers a delicious breakfast experience. You can enjoy a freshly made omelet that is sure to satisfy. While some guests found the breakfast buffet to be limited in options and the food cold and unappetizing, others enjoyed the buffet and found it to be good. You can grab breakfast at the café by the pool but be aware that breakfast vouchers are not always provided. Unfortunately, there are no other dining options available on-site past 11 am with very few options available overall. Additionally, there is no room service available. However, despite these limitations, the breakfast buffet is a highlight of the hotel, offering a good selection of food.

Rooms

The Hilton Phoenix Tapatio Cliffs Resort offers guests a mixed experience when it comes to their rooms. Some guests report dirty and outdated rooms, while others describe spacious and comfortable accommodations with beautiful views of the mountains. Some rooms are in desperate need of remodeling and TLC with dirty carpets and furniture, moldy bathrooms and missing items. However, other guests describe clean and comfortable furnishings in updated rooms. The beds are reported as comfortable and some suites are spacious like an apartment. Some guests report issues with the bedding, such as lack of upper sheets and uncomfortable old mattresses. Amenities like microwaves and USB ports are lacking in some rooms, while others describe clean and semi-easy to navigate accommodations. Bugs are reported in some rooms, while others have fabulous pool views. Some guests had issues with their rooms not being ready on time and some had to deal with flooded rooms. Overall, while some rooms need updating and cleaning, others are nice, clean and comfortable, but the property could benefit from an overall update to justify the overpriced nightly rates.

Beds

While there were a few negative comments about uncomfortable and old beds, overall the bedding at Hilton Phoenix Tapatio Cliffs Resort seems to be quite comfortable. Some guests even described the beds as "comfy as hell." However, there were a few complaints about pull-out mattresses being too thin or squeaky bedding. Some guests also found dirty tissues or stained sheets, but these were isolated incidents. Overall, it seems that the Hilton Phoenix Tapatio Cliffs Resort provides a comfortable sleeping experience for its guests.

Cleanliness

Guests of the Hilton Phoenix Tapatio Cliffs Resort have left mixed reviews regarding the cleanliness of the hotel. While some guests reported dirty rooms with stained towels and bugs, many others reported that the hotel was clean and comfortable. The pool was praised for being cool and clean and some guests noted that the furnishings were clean and comfortable. However, several guests mentioned a moldy or musty smell in their rooms and some reported finding bugs. Additionally, there were complaints about poor cleaning service and outdated rooms that needed refreshing. Despite these issues, many guests reported that the hotel was pretty clean overall and some even described their rooms as super clean.

Staff

According to guest reviews, the staff at Hilton Phoenix Tapatio Cliffs Resort was either incredibly friendly and nice or rude and disrespectful. The check-in process could be slow with a lack of transparency from staff, but some staff members went above and beyond to help guests locate bookings or find missing items. Some guests had concerns about being under-staffed, but the staff who were present were hard-working and accommodating. Guests who interacted with restaurant servers, golf staff, shuttle drivers and pool staff spoke highly of their friendliness and positive attitudes. Overall, the resort boasted exceptional service, great food and a fantastic location.

Wi-Fi

The Hilton Phoenix Tapatio Cliffs Resort provides exceptional amenities and services for guests, but some reviewers noted issues with the internet connection and phone service. Several guests mentioned that the wifi was slow or not strong enough, while others experienced no wifi at all in their rooms. Unfortunately, some were not informed of the wifi issues upon check-in. Despite these challenges, the hotel did offer an upcharge for better internet for those who needed it. Overall, guests were pleased with their stay but suggest that the hotel improve their wifi and communication regarding any issues that guests may experience.

Pool

If you're looking for a hotel with a fantastic pool area, you should consider the Hilton Phoenix Tapatio Cliffs Resort. This resort has multiple pools and hot tubs throughout the property, providing plenty of options for guests to cool off from the Arizona heat. The variety of pools is great, including an adult pool with a swim-up bar and numerous small private pool areas. Families with kids will also appreciate the several pools specifically for younger guests. Although some guests mentioned that the pools could use some maintenance and better cleaning, the majority of reviews were positive. Guests also raved about the beautiful scenery surrounding the pools.

While the water park on the property is a nice bonus, some guests found it hard to utilize due to its early closing time. Another downside was the lack of pool service and minimal room service options. However, the staff at the pool bar received high praise for their service. On the other hand, one guest had a negative experience with the pool staff being rude and unattentive.

Overall, the pool area at the Hilton Phoenix Tapatio Cliffs Resort is a great place for families and those wanting a relaxing stay with beautiful views. However, during peak times, the pool area can get crowded and guests may struggle to find available seating. Additionally, some guests noted issues with the cleanliness of the pool area with litter, flies and stained lounge chairs being mentioned. Despite these few negatives, the majority of guests had a great time at the pool area and would recommend the resort to others.

Family

The Hilton Phoenix Tapatio Cliffs Resort is the perfect place for a family staycation! With multiple pools, including a water park area, there's no shortage of fun for both families and couples. Although some guests mention the lack of food options and outdated decor, the resort's kid-friendly atmosphere more than makes up for it. The staff even brought out hula hoops, jump ropes and a Jenga game for a few hours of entertainment. The lovely views and hikes right off the property are an added bonus. However, some guests note that the small pools beside the family pool and the noise from other children can be bothersome. Still, overall, the resort is highly recommended for families - even grandparents find it a great place to take their grandkids! Plus, its close proximity to Grand Canyon University makes for a great distraction from moving kids back into college.

Golf

If you're looking for a resort with excellent golf courses, the Hilton Phoenix Tapatio Cliffs Resort might just be what you need. Guests have had nothing but positive things to say about the golf course that's conveniently located near the hotel. Reviews mention the friendly golf staff and the easy-to-use golf carts that take you up the hills. This is the perfect location if you want a mix of golf, spa and hiking - and even horse racing! Although there were a few negative comments about the unreliability of the golf cart service, the resort is close to Grand Canyon University, perfect for visiting college kids. Overall, the reviews seem to agree that the Hilton Phoenix Tapatio Cliffs Resort is an excellent choice for those who want to indulge in golf and outdoor activities.

4 Star

Hilton Phoenix Tapatio Cliffs Resort is a unique and colorful place to stay at with beautiful views surrounding the entire resort. Despite some negative reviews about the hotel being old and outdated, overall guests found the property to be of a very good standard with its unique features making up for any deficiencies. While some guests found the customer service to be lacking, the resort's location and views more than make up for it. However, some reviewers found the high price tag not worth the amenities offered and suggest exploring other options.

Outdoor Pool

The Hilton Phoenix Tapatio Cliffs Resort is an ideal getaway for pool enthusiasts. With a great variety of pools and hot tubs available, the pool area is the highlight of the hotel. Guests can choose from small private pool areas ideal for those looking for a peaceful escape, or relax by the larger pools with waterfalls and stunning scenery. The regular pool is open till 11 pm, making it the perfect spot to unwind after a long day. Guests can also indulge in the delicious food served poolside. Though there were concerns about the lack of towels, the overall service provided by the staff was highly appreciated. For adults looking for some alone time, there's an adults-only pool, as well. To top it off, the property itself is very well kept with beautiful views, making it a perfect place for a relaxing staycation.

Luxury

Despite a handful of negative reviews, guests of the Hilton Phoenix Tapatio Cliffs Resort have raved about the luxurious experience of staying at this stunning property. Many guests have described the hotel as "gorgeous" and "beautiful" and have commented on its unique location amidst stunning mountain surroundings. And while a very small minority have encountered issues with customer service and cleanliness, the vast majority have praised the resort's top-notch amenities and overall five-star experience. For those looking to treat themselves to a truly luxurious stay, the Hilton Phoenix Tapatio Cliffs Resort seems to be an excellent choice.

Yes, Hilton Phoenix Tapatio Cliffs Resort has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Hilton Phoenix Tapatio Cliffs Resort.

No, Hilton Phoenix Tapatio Cliffs Resort doesn't allow dogs.

No, parking facilities aren't available at Hilton Phoenix Tapatio Cliffs Resort.

Yes, Hilton Phoenix Tapatio Cliffs Resort has a gym.

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