Studio 51 Extended Stay Hotel offers a convenient location with easy access to dining options, public transportation, shopping plazas, and event venues, which is appreciated by guests seeking affordability and convenience. However, the surrounding neighborhood has raised safety concerns among some visitors.
The hotel has faced significant challenges with cleanliness, including reports of dirty rooms, pest infestations, and general disrepair. Guests have encountered maintenance issues such as broken appliances and lack of hot water, compounded by cold showers and insufficient towels. Guest dissatisfaction extends to the disarray of common areas, indicating a lack of proper upkeep.
While some guests have praised the staff for their warmth and helpfulness, especially during night shifts, experiences with front-desk personnel have been inconsistent. There are commendations for certain staff members who provide professional, attentive service, though this is countered by reports of rudeness and unsympathetic behavior from others.
The experience with the hotel's bedding has been mixed, with some guests finding the beds comfortable, while others report discomfort due to poor mattress quality and cleanliness issues. Stained linens and unpleasant odors have been a concern, pointing to an overall need for improved housekeeping standards.
In summary, while the hotel benefits from its strategic location and a largely friendly staff, it requires substantial improvements in cleanliness, maintenance, and customer service to enhance the guest experience.
Parking
Accessible
Room Types
Studio Queen Room Non-Smoking1 Queen bed, kitchen, dining and work area, non smoking
Studio Room with Two Queen Beds Non-Smoking2 Queen beds, kitchen, dining and work area, non smoking
Guest Reviews
4.5
Rated
Review Summaries
Location
Studio 51 Extended Stay Hotel boasts a location that offers guests easy access to a variety of conveniences. It is situated near numerous restaurants, including several fast-food options within walking distance. Guests appreciate the proximity to public transport, making it simple to reach destinations like the nearby Frys store and shopping plazas. The location also provides easy access to event venues and workplaces, ensuring convenience for various activities and commitments.
While many reviews highlight the hotel as being in a convenient and accessible area, the surrounding neighborhood has received mixed feedback. Some guests have expressed concerns about safety, mentioning issues such as homelessness and drug use nearby. Despite these concerns, the hotel remains a popular choice for those prioritizing affordability and convenience, with its location being a key selling point for many guests who find the overall value appealing.
Rooms
The rooms at Studio 51 Extended Stay Hotel have garnered a largely negative reception from guests. Frequent concerns center around cleanliness, with reports of dirty rooms, stained linens, and infestations of roaches and bedbugs. Guests have noted an unpleasant cigarette odor in various rooms and issues with basic amenities such as hot water and functional appliances. Several reviews highlight maintenance problems, including leaking AC units, broken toilets, and non-working stovetops. Even when guests were moved to alternate rooms, the issues persist, suggesting an overall inconsistency in room quality and management response. While a very small number of guests have found a room that met their standards of cleanliness and comfort, the overwhelming feedback suggests that improvements are critically needed.
Beds
Studio 51 Extended Stay Hotel has received varied feedback when it comes to their bedding, with guests highlighting both positive and negative aspects. Some visitors have appreciated the comfort of the beds, finding them satisfactory for a restful night. However, many reviews indicate a more concerning experience. There have been mentions of uncomfortable, army-style cot beds and bed springs that made sleeping difficult. Some guests found the mattresses to be of poor quality, with noticeable lumps or dips disturbing their rest. Cleanliness of the bedding is noted, but there are troubling reports about stained sheets and unpleasant odors. Additionally, issues like missing pillowcases and unclean rooms have been noted, indicating a need for improved standards in housekeeping and maintenance.
Cleanliness
Studio 51 Extended Stay Hotel has faced significant challenges regarding cleanliness, as expressed in various guest reviews. Common remarks about the establishment highlight issues such as unclean rooms and consistent sightings of pests like cockroaches. Various reports indicate areas of the hotel, including bathrooms, floors, and elevators, are persistently filthy, with mold present in some spaces. Moreover, the hotel's general upkeep seems lacking, with trash and debris frequently noticed in common areas, hallways, and stairs, contributing to an overall impression of neglect and disrepair.
Guests express dissatisfaction with additional aspects such as cold showers, insufficient towels, and malfunctioning facilities, which further detract from their stay experience. Concerns about safety and unfavorable surroundings amplify the discomfort for visitors. The situation is compounded by reports of poor service from the staff. Collectively, these issues suggest an urgent need for a comprehensive deep-cleaning regimen and substantial renovations to improve the conditions and reputation of the hotel.
Staff
At Studio 51 Extended Stay Hotel, experiences with the staff have varied significantly, showcasing both warm hospitality and moments of less favorable interactions. Many guests complimented the staff's friendliness and helpfulness, emphasizing their attentiveness and ability to make guests feel welcome. Numerous reviews pointed out the night shift workers as particularly accommodating and understanding. There were mentions of staff members like Angelo who stood out for their exceptional service. The staff often demonstrated patience, care, and eagerness to address the guests' needs.
On the positive end, guests reported feeling acknowledged quickly upon arrival, with some members of the team being exceptionally kind and polite throughout their stay. A few specific individuals, including managers, played pivotal roles in helping and guiding guests during their check-in and in resolving any issues that arose, showing professionalism across various interactions.
However, some reviews highlighted less favorable experiences with certain staff members, especially at the front desk, describing them as rude or unsympathetic. Issues with professionalism and customer service varied, indicating that while many staff members excel in their roles, certain interactions with front-desk personnel were disappointingly poor. Nevertheless, the overall sentiment reflects a team striving to ensure positive guest experiences, despite occasional lapses.
FAQ
No, Studio 51 Extended Stay Hotel doesn't have any pool.
No, a spa isn't available at Studio 51 Extended Stay Hotel.
No, Studio 51 Extended Stay Hotel doesn't allow dogs.
Yes, parking facilities are available at Studio 51 Extended Stay Hotel.
No, Studio 51 Extended Stay Hotel doesn't have a gym.
