World > Asia > Vietnam > Mekong Delta > Hotels in Phu Quoc > The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc

Phu Quoc , Ganh Gio Beach (Show on Map)

8.1

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

We couldn't find available deals from this provider.

Double-check for availability on our partners' websites:

Alternatively, you can change dates or view all Hotels in Phu Quoc

Info

Summary of reviewsThe Shells Resort & Spa Phu Quoc is a great choice for solo travelers looking for value for money. While some guests had minor complaints, others had an exceptional experience. However, a few negative reviews mentioned that the resort needs renovation and the spa staff lacks expertise. Despite this, The Shells Resort & Spa Phu Quoc offers a comfortable and enjoyable stay.
Show more

Categories

Luxury Resort

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Outdoor Pool

Business Resort

Resort with Parking

Resort with Gym

5-Star Resort

Resort with Outdoor Pool

Room Types

Premium Deluxe Ocean View Located in the main building, this air-conditioned room features a private balcony that opens up to views of the sea. The seating area is fitted with a flat-screen cable TV, minibar and a desk. The en suite bathroom includes a hairdryer and free toiletries. Requests for twin beds are subject to availability. Please note that there is no lift access to the first and second floors of the main building.

Luxury Suite Ocean View Located in the main building, this air-conditioned suite features a private balcony that opens up to views of the sea. The seating area is fitted with a flat-screen cable TV, minibar and a desk. The en suite bathroom includes a hairdryer and free toiletries. Please note that there is no lift access to the first and second floors of the main building.

Family Suite Ocean View Located in the main building, this two-bedroom air-conditioned family suite features a private balcony that opens up to views of the sea. The seating area is fitted with a flat-screen cable TV, minibar and a desk. The en suite bathroom includes a hairdryer and free toiletries. Please note that there is no lift access to the first and second floors of the main building.

Luxury Villa Garden The spacious twin/double room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath.

Luxury Villa Poolside The spacious twin/double room features air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a bath.

Luxury Villa Garden – Spa Inclusive The spacious twin/double room provides air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a bath.

About The Shells Resort & Spa Phu Quoc

Show Map

Guest Reviews

8.1

Very Good

Location

The Shells Resort & Spa Phu Quoc is a beautiful property located right on a secluded beach, making it feel safe and peaceful. Although it's a bit far from the city center, taxi rides are affordable and only take around 10-15 minutes. The resort is ideal for those who prefer a remote location with stunning sunset views. The property is surrounded by lush greenery and the villas, pool, beach and facilities all have positive reviews. The pick-up service from the airport is convenient and the location is good for those who want to avoid crowds. However, the private beach is small and has some weeds and rocks. Despite the few negative comments about the location and distance from the town center, the entire property's peacefulness and ideal location for admiring sunset views are highly praised.

Breakfast

The Shells Resort & Spa Phu Quoc offers guests an outstanding breakfast experience with a great variety of options to choose from. The breakfast selection was diverse and extensive, complete with vegetarian options, a seaview restaurant and a good price for this level of luxury. The breakfast buffet had many choices and the food was generally great, though some guests noted that the choices and quality could have been better. Despite some complaints of flies and limited options for non-Vietnamese foods, the buffet breakfast had a cross over spread of Vietnamese and Western breakfast foods. Furthermore, guests enjoyed the terrace restaurant where they could enjoy their breakfast close to the sea view. Overall, the breakfast at The Shells Resort & Spa Phu Quoc was a highlight for many of the guests, who thought the breakfast was fantastic, varied and highly recommendable.

Dinner

The dinner at The Shells Resort & Spa Phu Quoc received mixed reviews from guests. Some noted that the prices were high and the value for money was not great. However, others praised the extensive local dinner menu and the delicious food. Though some guests commented on the limited options or high prices, many shared that they enjoyed the exceptional restaurant experience. Couples also appreciated the added romantic touches to their dinners. Overall, while there were some criticisms of the restaurant staff and the quality of food for the price, there were plenty of positive experiences for guests.

Rooms

Guests rave about the rooms at The Shells Resort & Spa Phu Quoc with the majority of reviews praising the size and comfort of the accommodations. Many highlight the spaciousness of their rooms and villas, including lovely balconies and large bathrooms. Guests also appreciate the cleanliness of the rooms with many mentioning how new and well-maintained they are. The villas in particular receive high marks for their beautiful gardens and private, quiet atmosphere. However, some reviewers do note that certain rooms could use refurbishing with signs of wear and tear like cracked flooring and stained furniture. Despite these complaints, the majority of guests are satisfied with their rooms and enjoy the view of the pool and ocean from their accommodations.

Beds

The Shells Resort & Spa Phu Quoc boasts an unbeatable bedding arrangement that offers a view of the stunning ocean. The beds are incredibly comfortable and guests felt right at home with spacious and clean rooms. Some guests even enjoyed their sleep in complete silence. The Garden Villas with swimming pools are also highly recommended for their generous space and comfort. Despite a few minor issues such as fluctuating temperature and light entering through the glass door, the beds are mostly described as massive, cool and comfortable with extra-wide double beds in some cases. Besides the comfortable sleeping experience, guests also appreciated the availability of plenty of sun beds.

Cleanliness

Guests at The Shells Resort & Spa Phu Quoc had mixed opinions about the cleanliness of the property. Some pointed out stains and marks in the rooms and pool bar counters, while others praised the cleanliness of the villas and facilities such as the pool and private beach. A few guests suggested that the hotel needs major renovation or maintenance, while others found the rooms clean and spacious, albeit with some signs of aging. Some guests noted issues such as ants, molds, dust and bad smells in the rooms, while others found them comfortable and private. A few guests highlighted the excellent food and beautiful views. Overall, the cleanliness of the property seemed to be a hit-or-miss experience for guests.

Staff

Guests of The Shells Resort & Spa Phu Quoc have raved about the hotel's friendly and helpful staff, who were attentive, professional, polite and went out of their way to make guests feel welcome. Some guests even gave special mentions to specific staff members who they found to be particularly competent, such as Monsieur Tung, Hau the bell boy and the lifeguards at the beach. Guests found the facilities to be fabulous and the pool and beach were great. Although some guests had issues with the staff not being hospitable at times, most guests found the staff to be amazing with some even describing them as kind, hardworking and excellent. All in all, guests of The Shells Resort & Spa Phu Quoc were pleased with the level of customer service they received.

Spa

The Shells Resort & Spa Phu Quoc offers guests the perfect spot to unwind with its luxurious spa. The spa has exceeded guests' expectations with its excellent treatments, including massages that have been described as amazing. However, some guests did mention that the massage prices were a bit expensive. Nevertheless, the spa offers a free sauna, which guests have appreciated. The outdoor shower has also been praised with one guest stating that it was the most beautiful shower they have ever seen in their life. Families with kids can take advantage of the kids room and spa center available on-site. The spa staff has received mixed reviews with some describing them as excellent and others complaining that they do not know anything about massage. Despite this, the spa itself has been described as amazing and very pleasant. Guests can easily access the spa as it is located in the same area as the restaurant and pool. All in all, the spa at The Shells Resort & Spa Phu Quoc is a must-visit for those looking to relax and treat themselves during their vacation.

Pool

The Shells Resort & Spa Phu Quoc boasts a beautiful pool area located right by the beach, complete with a bar within the pool. Guests enjoy the spacious and well-maintained pool, which offers plenty of sunbeds and a cool atmosphere. Although some guests noted that one of the secondary pools was closed and in disrepair, the primary pool by the beach was a highlight for many. The beach area also provides a pleasant space with attentive staff available to assist. Overall, guests appreciate the elegant pool design and warm water for a refreshing swim, while praising the resort's customer service for adding to the fantastic experience.

Beach

The Shells Resort & Spa Phu Quoc proves to be a beautiful property located right on the beach, offering guests the opportunity to kayak and swim in both the sea and pool. The beach is clean and private with a nice section sectioned off for use. Although small, the private beach is still a dream come true for those seeking a romantic sunset. Some guests mentioned the beach being too small with rocks and weeds. However, the resort's location near the beach still stands out as a positive with free kayaks available for guests to use. Unfortunately, some guests also noted that the beach can have litter and debris and the water's condition can be affected by weather and waves. Nonetheless, a private beach adds a touch of exclusivity to the resort, making it a worthwhile stay for those seeking a beach experience in Phu Quoc.

Family

If you're looking for a beautiful and tranquil place to stay with your family or loved ones, The Shells Resort & Spa Phu Quoc may be the perfect choice for you. The spacious and well-equipped rooms make for comfortable and enjoyable stays, while the kids room and spa center provide plenty of options for younger guests. Though the kidsklubb was closed during some visits, the resort makes up for it with its free cocktail and convenient electric car transport within the resort. Plus, families can enjoy free airport transfer by car. Overall, The Shells Resort & Spa Phu Quoc is a great option for families looking to make unforgettable memories during their vacation.

5 Star

The Shells Resort & Spa Phu Quoc offers great value for money, making it an ideal choice for solo travelers. While some guests found minor faults, such as malfunctioning toilet flushing, that were not up to par with their expectations for a five-star hotel, others described their experience as exceptional. However, a few negative reviews mentioned that the resort is not well-maintained and needs renovation to truly deserve its five-star status. Some guests also criticized the spa staff's lack of expertise, questioning how the hotel could be classified as a five-star resort without adequate services. Overall, The Shells Resort & Spa Phu Quoc may not meet everyone's expectations of a five-star hotel, but it still offers a comfortable and enjoyable stay.

Outdoor Pool

Guests of The Shells Resort & Spa Phu Quoc can look forward to spending their days by the great outdoor pool, which is located right by the beach. Travellers rave about the pool's cleanliness and beauty with some deeming it one of the best they've seen. Chatka villas with private pools are a perfect choice for those seeking extra privacy. The Garden Villas are also spacious and spotless. However, a few reviews mention that some of the other pools on the premises are in poor condition and unusable. The main swimming pool is certainly lovely, but some guests note that it can be a bit small and shallow. Nevertheless, the outdoor pool seems to be a highlight of a stay at The Shells Resort & Spa Phu Quoc.

Luxury

The Shells Resort & Spa Phu Quoc boasts beautiful facilities and spacious, clean rooms, making it a great option for solo travelers or groups. However, some guests felt that it did not meet the standards of a true 5-star resort, citing maintenance issues and a lack of luxury amenities. While the spa was a hit with guests, others felt that the resort needed more activities to justify the price. If you're looking for 5-star accommodations in Vietnam, it may be worth exploring other options before booking here.

Yes, The Shells Resort & Spa Phu Quoc has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at The Shells Resort & Spa Phu Quoc.

No, The Shells Resort & Spa Phu Quoc doesn't allow dogs.

Yes, parking facilities are available at The Shells Resort & Spa Phu Quoc.

Yes, The Shells Resort & Spa Phu Quoc has a gym.

More Options